Top Tier Solar Solutions

Pretty friendly team and got my battery install on same day. I'm hoping now I can save more power since now I gat an extra backup for it and well the most needed stuff should be able to handle without power from city

Top Tier Solar out of Charlotte, NC installed my solar system in April of 2022. It worked fine for a year. Then I noticed that one of my 25 panels was not reporting. I scheduled a service call with Top Tier for repair. They cancelled twice on me costing me two days of pay. They finally came out but told my wife that they did not have the correct inverter and that their records showed that we had a different system than what was installed. They would have to return with the correct inverter. I waited for a few more weeks to hear from them but never did. I had to call again to schedule a service call. Again, they cancelled the scheduled call and came a few days later. They installed a new inverter and left. I checked my Enphase app a few days later and noticed that it only showed 24 of my 25 panels. I called Top Tier to inquire about this. They told me that the new inverter they installed was an IQ7+, but all my other inverters were IQ8. They said it was still producing power but I would not be able to see it because it was not compatible with the others but it shouldn’t affect anything. I called Enphase that night and had them check my system. They were quite alarmed that Top Tier would install a microinverter that is not compatible with the system. Enphase said that it may cause problems due to incompatibility. Enphase and I got Top Tier on the phone the next day and made them commit to replacing the microinverter with the correct one. That was 8/24/23. Top Tier scheduled a service call to do the work for today, 9/15/23. Guess what. They rescheduled again. So now my system hasn’t been operating properly for 5+ months. I’ve held off on writing this review because I wanted to give them a fair chance at making it right. But they’ve worn me out. Tired of all this. Hopefully they will show up. The only time they actually reschedule is when I call at the end of the day scheduled because they didn’t show up. Just fix my system! I’m paying a lot of money for this and have no confidence that it will be working properly!

Zach was extremely knowledgeable in Solar and made it easy to understand and also listened to our concerns regarding what we were wanting and our expectations. He took that information and was able to create our proposal to exactly what we wanted. The crew that came to do the solar panel install was just as phenomenal and courteous while on site. Arrived and walked me through the process and answered my questions. Cleaned up after themselves after the installation and provided the next steps on what to expect. The Project Management of my solar through permitting, interconnection and install being scheduled was a piece of cake and I would highly recommend Top Tier Solar Solutions!

I’m usually skeptical about these things but Top Tier has really proven themselves in terms of service and support. Every time I had a question they were quick to answer and made sure all my needs were met and that I was comfortable. I really appreciate how reliable they are and how they actually care for you as a homeowner and not just a customer.

Everything was done and handled in a professional matter. Install was fast and handled very well. Happy with the system and working with the different representatives who helped me get this done for my home.

Joshua made the process super simple. Talked me through everything that goes into going renewable. The company was super communicative through every step. Install happened only a few weeks after my meeting with Joshua! I am 100% recommending Top Tier to my friends and family.