Top Tier Solar Solutions

DO NOT USE!!!, especially if you are in Charleston, SC! They are just another typical service company in 2026. Come do a little bit of work, collect the money, and then never hear from them again! I had a system installed a little over a month ago, and it’s still not turned on and working. The permit got denied by the county because the contractor does not have a license on file. Therefore, it cannot get inspected, so Dominion can come out and actually activate the system. Getting ready to make my first payment on my system, and it hasn’t produced a lick of power since it got installed. Can’t get anyone on the phone, the people I do talk to can’t give me any kind of answers, customer service keeps telling me they’ll let the project manager know, but no one reaches out, I’ve exhausted nearly all options. I will more than likely have to find another electrical contractor to come out, pull the permit, just so I can get an inspection and activate the system. All that means is more money out of my pocket, on top of the huge amount of money I’ve already spent. Again, if you are in the Charleston area, avoid this company like the plague!

Worst customer service I’ve ever dealt with. They have great salesmen that will tell you they have good customer service, but it’s a lie. I’ve had multiple appointments made to have someone inspect my solar panels, but they’ve all been no call-no show. The representative that helped me set the appointments told me they can’t give me the number to the technicians that actually come out to serviced the panels, nor will she give me the contact of any manager. That makes no sense to me, y'all are the same company. After multiple times of setting me an appointment and no one showing up, the representative that was working with me just stopped responding to me. This has happened before. This company has several flaws. Highly recommend choosing another service. The panels themselves are from a third party company, so the panels are great, but top tier itself is very frustrating to work with. They’re just here to over price the panels and get you under contract then you’re on your own

WORST COMPANY EVER!!! IM TRYING TO SAVE ANY AND EVERYONE Who’s LOOKING TO GET SOLAR THROUGH THEM!! THE SALESMEN ARE TRAINED TO LIE AND GET OVER ON CUSTOMERS!! Once YOU HAND THEM YOUR HARD EARNED MONEY OVER MAKE NO MISTAKES YOULL NEVER GET IT BACK OR ANY HELP WITH THE PROBLEMS THEYVE CAUSED. Yea years ago they cared and got a few good reviews but lately the guys have been quitting and dropping like flies due to the lies they tell there employees as well. ITS A ZOO HERE !!!

I would not recommend Top Tier Solutions. Ashley constantly created a sense of urgency to get the installation done, which made the entire process feel very pressured. When I decided to cancel, she then told me I was in breach of contract, even though Eddie had previously reassured me that, due to my situation, canceling would be okay. They offered 8 panels at no cost and 2 batteries, but I would still be paying approximately $185–$187 per month ON TOP of my existing $145 monthly solar payment. I declined. Afterward, Alexa contacted me saying I owed money for canceling. I have repeatedly asked for a simple email confirming that my cancellation is complete and that nothing is owed, but my texts and emails continue to be ignored. Nothing was ever installed and no installation appointment was scheduled. Based on my experience, I would definitely recommend doing your research and getting EVERYTHING in writing before signing with this company.

Actions speak louder than words. Unfortunately, Top Tier Solar is skilled at making claims that they fail to back up with action. The sales practices are predatory, the customer service is non- existent, the internal communication between sales people, project managers, installers, inspectors and their finance company is horrific. No one takes full responsibility for getting the job done. Phone calls, emails and texts go unresponded to. I have documented all the false and misleading communication which will soon be provided to the Better Business Bureau as a complaint. Based on other reviews I will not close that complete until everything I am told is put in writing and completed. Top Tier does have employees that can sweet talk you and make you think they are working on your behalf, unfortunately their lack of taking action or responsibility speaks louder than words. Don't write a positive review before your system is up and running.

Our experience with Top Tier Solar Solutions has been extremely frustrating and disappointing. We agreed to purchase a solar battery system after being told that although the initial financing payment through Service Finance would be around $400 per month, Top Tier would refinance the loan in-house afterward to bring the payment down to a more affordable amount. We made it clear that we could not afford the higher payment and would not have agreed to move forward without that representation. The battery was installed, but we then experienced problems with the system, including the battery not working properly after installation. On top of that, the financing issue we were concerned about from the beginning was never resolved as originally represented to us. After filing complaints and trying repeatedly to get help, we finally spoke with Top Tier's legal team on July 27. We were told that Top Tier would pay approximately $11,000 toward the roughly $22,000 Service Finance balance as a resolution. Based on that conversation and believing the matter was finally being handled, we closed complaints that we were able to close and removed our BBB review. Unfortunately, we never received the promised follow-up documentation, we have not received the check, and we have not seen the promised payment applied to the Service Finance account. We have also reached out asking for updates. That has been one of the most upsetting parts of this experience. We believed we had finally reached a resolution, only to find ourselves having to reopen and refile complaints because the resolution discussed with us was not carried out. We strongly recommend that anyone considering Top Tier Solar Solutions get every promise regarding financing, refinancing, payments, discounts, or resolutions in writing before signing anything or closing any complaint. Our experience has left us with very little confidence in promises made verbally. We wanted this resolved fairly and gave the company opportunities to make things right. Instead, we are still dealing with the financing and have had to continue pursuing complaints to try to get the matter resolved.