Top Tier Solar Solutions

WORST COMPANY EVER!!! IM TRYING TO SAVE ANY AND EVERYONE Who’s LOOKING TO GET SOLAR THROUGH THEM!! THE SALESMEN ARE TRAINED TO LIE AND GET OVER ON CUSTOMERS!! Once YOU HAND THEM YOUR HARD EARNED MONEY OVER MAKE NO MISTAKES YOULL NEVER GET IT BACK OR ANY HELP WITH THE PROBLEMS THEYVE CAUSED. Yea years ago they cared and got a few good reviews but lately the guys have been quitting and dropping like flies due to the lies they tell there employees as well. ITS A ZOO HERE !!!

I would not recommend Top Tier Solutions. Ashley constantly created a sense of urgency to get the installation done, which made the entire process feel very pressured. When I decided to cancel, she then told me I was in breach of contract, even though Eddie had previously reassured me that, due to my situation, canceling would be okay. They offered 8 panels at no cost and 2 batteries, but I would still be paying approximately $185–$187 per month ON TOP of my existing $145 monthly solar payment. I declined. Afterward, Alexa contacted me saying I owed money for canceling. I have repeatedly asked for a simple email confirming that my cancellation is complete and that nothing is owed, but my texts and emails continue to be ignored. Nothing was ever installed and no installation appointment was scheduled. Based on my experience, I would definitely recommend doing your research and getting EVERYTHING in writing before signing with this company.

Actions speak louder than words. Unfortunately, Top Tier Solar is skilled at making claims that they fail to back up with action. The sales practices are predatory, the customer service is non- existent, the internal communication between sales people, project managers, installers, inspectors and their finance company is horrific. No one takes full responsibility for getting the job done. Phone calls, emails and texts go unresponded to. I have documented all the false and misleading communication which will soon be provided to the Better Business Bureau as a complaint. Based on other reviews I will not close that complete until everything I am told is put in writing and completed. Top Tier does have employees that can sweet talk you and make you think they are working on your behalf, unfortunately their lack of taking action or responsibility speaks louder than words. Don't write a positive review before your system is up and running.

Our experience with Top Tier Solar Solutions has been extremely frustrating and disappointing. We agreed to purchase a solar battery system after being told that although the initial financing payment through Service Finance would be around $400 per month, Top Tier would refinance the loan in-house afterward to bring the payment down to a more affordable amount. We made it clear that we could not afford the higher payment and would not have agreed to move forward without that representation. The battery was installed, but we then experienced problems with the system, including the battery not working properly after installation. On top of that, the financing issue we were concerned about from the beginning was never resolved as originally represented to us. After filing complaints and trying repeatedly to get help, we finally spoke with Top Tier's legal team on July 27. We were told that Top Tier would pay approximately $11,000 toward the roughly $22,000 Service Finance balance as a resolution. Based on that conversation and believing the matter was finally being handled, we closed complaints that we were able to close and removed our BBB review. Unfortunately, we never received the promised follow-up documentation, we have not received the check, and we have not seen the promised payment applied to the Service Finance account. We have also reached out asking for updates. That has been one of the most upsetting parts of this experience. We believed we had finally reached a resolution, only to find ourselves having to reopen and refile complaints because the resolution discussed with us was not carried out. We strongly recommend that anyone considering Top Tier Solar Solutions get every promise regarding financing, refinancing, payments, discounts, or resolutions in writing before signing anything or closing any complaint. Our experience has left us with very little confidence in promises made verbally. We wanted this resolved fairly and gave the company opportunities to make things right. Instead, we are still dealing with the financing and have had to continue pursuing complaints to try to get the matter resolved.

I have to pay two bills, the loan and a high electric bill. Then they send a guy saying he will inspect the problem but really came there to sell me more stuff. I regret ever inviting these people in my home.

BEWARE of Top Tier Solar Solutions – Stay Away! Since the 30% Federal Tax Credit went away at the end of ‘25, Top Tier has been scamming customers left and right. It starts with a text out of nowhere stating “This is (reps name) reaching out about your solar panels. We work directly with SolarEdge and Enphase. Our technicians are performing system audits to ensure your inverter is still operating at full capacity. Nothing major, we just want to verify your system isn’t losing power. We will be in your area today and tomorrow (dates and times). The appointment is free and it should take only 45 min. What time works for you?”. (Does this not sound like an obvious scam?). After getting about 5 or 6 of these texts, I finally took them up on the offer to hear them try and scam me. The following day, the representative showed up, took photos of my meter, Enphase Combiner box, and the solar panels (there was no audit and I knew there would not be). The rep then came into my home and said that NC Duke Energy did away with 1:1 Net Metering at the end of 2025 and I was now enrolled in the new program that she called, “Net Billing” (Incorrect – Changes to the NC Duke 1:1 Net Metering program do not take place unto Jan. 1, 2027 for NC customer installed prior to 10/1/2023 and it actually called “Bridge Net Metering”). She then tried to sell me an overpriced battery ($25,900) for the next hour; she told me the battery would supply my home with ALL the energy I needed at night due to the new Duke Energy “Net Billing” program. She said with this battery, I will never pay NC Duke Energy another dime because of the battery! I asked if it would handle heavier loads like my AC, heat, etc., she said yes it will give you 10,000 kw’s of back-up power and you do not need to worry about running out of power (yet another lie and not to mention impossible unless you buy 1,000 batteries – but rather, the truth is that it will only supply me with 10.08 kwh – Enphase Encharge 10 Battery). I asked about the specific specs of the battery and she said, “I am not an engineer” (you do not need to be an engineer to know basic specs). I asked about the warranties, and she said that they match the one that I had from my previous installer – She said since my system is 3 years old, I would have a remining warranty of 20 years all-encompassing solar, labor, parts, service, and battery – HUGE red flag). I then asked to get a quote, and she said we will get you prequalified and I said no, I pay cash and you do not need to do a prequal / application for cash. I then had to sign to get a copy of the quote / proposal (HUGE red flag) but went ahead and did so as I knew what was about to happen. Get ready for it… I then not only got the quote, but I also received a contract / agreement as well (they applied my signature meant for the proposal to the agreement / contract – ILLEGAL!). I was not worried though as I sent in the cancelation the next day (I was already prepared for this to happen). Then she said I would be contacted Monday or Tuesday for a welcome call and said to have a copy of my NC Duke Energy Bill, Homeowners Declaration page, and copy of my Homeowners Insurance. I explained that I would not have an answer until the following Friday, but she said that was fine as they like to get ahead of everything. My one and only overall goal for Top Tier to visit my home and I planned to keep up the charades as long as I possibly could to keep her from taking advantage of another customer who possibly didn’t know it was a scam. The reason I know about how the “system audit” visit would go, the NC Duke Program actual start date, battery specs, etc. is because I work in the Solar Industry! I know, live, and breathe solar, batteries, warranties, and the NC Duke Energy programs each and every day. This lady should not be selling solar, batteries, or warranties as she absolutely knows nothing about whatsoever. Again, stay the hell away from This company! I have filed complaints with the following companies, and I encourage everyone that has been contacted by these scammers to follow suit: BBB, NC Attorney General, FCC, Consumer Affairs, and many others. I have fielded many calls from customer associated with the company I work for as well as many others that I have worked with in the past… I simply tell them to hit “STOP” on the texts and file complaints about Top Tier. When Top Tier comes out to do the fake “system audit” and they see that you already have a battery, they walk away when you are not paying attention or around as they know they will not make a sale. It is obvious that the owner of the company does not care what game they are scamming people out of as long as he hits his goals. I am disgusted that this company is still in business and giving the industry a bad name.