Top Tier Solar Solutions

I worked for this company for several months and I can honestly say that if you see a positive review, Its likely from and employee or someone associated with friends and family. Do your research and go with a better company for your solar. Much better prices and products out there for nearly 50% cheaper.

I received a call from an unknown out of state number but figured it might a friend in NC. It was somebody from Top Tier who wanted to set up an appointment on my property to give me info about a solar system for my home. Since I'm in the market for solar and have talked with a few other companies, I explained to the booker that I'd be interested in discussing a purchasing a specific system (ground mount), and she booked an appointment. I was looking forward to discussing placement, equipment, etc. Instead we got an inexperienced sales person who was trying to sell us services like insulation and roofing and a system we wouldn't actually own. We tried to explain on numerous occasions during the appointment that we were interested in buying outright and having installed a ground mount system, that we would pay cash, and that we were interested in a detailed quote with specs on equipment, but the rep kept following a script that went into the history of the company, their other offerings (insulation, etc.), benefits of solar, their version of net metering, and how we could transfer panels to a future owner. She was also insistent that we provide information to "qualify" for the system. When she couldn't provide any useful information during the appointment we asked her to email us the information, but she insisted she had to come back to get us "qualified for the government programs." We set up an appointment for her to bring specifics and a quote. She didn't call and didn't show up. My impression is that they want to get people enrolled in a power-purchase plan, not sell systems to individuals.

Excellent service throughout the solar installation process. I highly recommend the benefits of solar power.

The process with Top Tier Solar was flawless from start to finish. The salesman Nick was great and walked us through the whole process. Our project managers kept us up to date through the process. A special thank to Svea for all her hard work! The installation crew from Charlotte was great! They did an amazing job as well as walking us through the next steps in the process. Top Tier Solar has been great to work with and we are loving our new solar panels! Thank you again to everyone at Top Tier Solar for all your hard work!

Pretty friendly team and got my battery install on same day. I'm hoping now I can save more power since now I gat an extra backup for it and well the most needed stuff should be able to handle without power from city

Top Tier Solar out of Charlotte, NC installed my solar system in April of 2022. It worked fine for a year. Then I noticed that one of my 25 panels was not reporting. I scheduled a service call with Top Tier for repair. They cancelled twice on me costing me two days of pay. They finally came out but told my wife that they did not have the correct inverter and that their records showed that we had a different system than what was installed. They would have to return with the correct inverter. I waited for a few more weeks to hear from them but never did. I had to call again to schedule a service call. Again, they cancelled the scheduled call and came a few days later. They installed a new inverter and left. I checked my Enphase app a few days later and noticed that it only showed 24 of my 25 panels. I called Top Tier to inquire about this. They told me that the new inverter they installed was an IQ7+, but all my other inverters were IQ8. They said it was still producing power but I would not be able to see it because it was not compatible with the others but it shouldn’t affect anything. I called Enphase that night and had them check my system. They were quite alarmed that Top Tier would install a microinverter that is not compatible with the system. Enphase said that it may cause problems due to incompatibility. Enphase and I got Top Tier on the phone the next day and made them commit to replacing the microinverter with the correct one. That was 8/24/23. Top Tier scheduled a service call to do the work for today, 9/15/23. Guess what. They rescheduled again. So now my system hasn’t been operating properly for 5+ months. I’ve held off on writing this review because I wanted to give them a fair chance at making it right. But they’ve worn me out. Tired of all this. Hopefully they will show up. The only time they actually reschedule is when I call at the end of the day scheduled because they didn’t show up. Just fix my system! I’m paying a lot of money for this and have no confidence that it will be working properly!