North Shore Home Energy LLC

DON'T DO IT! Josh replaced our old furnace and air intake/exhaust pipes 4-5 years ago... well since there we have had NOTHING BUT PROBLEMS! He never pulled a permit! The city was after us to get the permit in and after months of begging, Josh finally submitted the permit; however, it took so long that the code changed and then he had to re-do the exhaust pipe with polypropylene so it turned into another whole project. I wouldn't just be complaining now years later, but since then, we've had numerous problems with our heat not working. We had two other HVAC companies tell us that the unit Josh installed is actually not sized correctly. It is too big for what we need, so the furnace kept overheating and shutting down. Another HVAC company turned down the gas pressure to help with this and that worked (hundreds of dollars later). The unit is also not positioned correctly, so water/condensation keeps getting into the heat exchange causing us to yet again be without heat right now (hence why I'm just writing this review now). The air intake and exhaust pipes are also poorly slanted according to what other HVAC companies are telling us (in addition to the pipes on the outside of the house not being far enough apart to not blow the exhaust in the intake). Now, after only 4-5 years, we need another new furnace that is the correct size for our house because we can't keep trying to patch things and not know if we are not going to have heat some days. So, we are now going to be out thousands of dollars because of this. Josh isn't a bad guy and was easy to talk to when he was responsive, but we feel taken advantage of. He also said in the end with all the stress we went through with the permit and the city that he would send a Home Depot gift card in the mail to compensate for everything....but we never never got it.