Ion Solar Pros

We just completed our solar and battery project with iSP last week, and we were blown away by the experience. Earlier this year, we noticed iSP opened a new office in New Milford. When we started considering solar in April, we decided to check them out along with a few other local installers. Tiffany Vilayphonh ("The Solar Chick") from iSP was the first to respond and even drove out the same day for an initial site visit and pre-consultation. Throughout the process, Tiffany was incredibly patient, answering all our questions. She even brought toys for our kids to keep them entertained during our consultation, which was a thoughtful gesture. We narrowed our options down to three, then two installers. iSP and the other installer were in close competition. The larger competitor had a better price on paper, but their contract included a cancellation fee, while iSP allowed us to cancel up until the day before the install, giving us peace of mind. We also felt more comfortable with Tiffany and iSP, who provided excellent customer service and swift responses to our questions. While iSP wasn't the cheapest option, their prices were competitive, and for a 25+ year investment, we didn't want to compromise on quality. We’re so glad we chose iSP. About 30 days after signing the contract, we had permission from Eversource to install the system, and within 60 days, we had PTO. The building permit was approved the day after the system was installed, and we received PTO from Eversource just 8 business days later. When iSP says they have a really good relationship with the local building inspectors and Eversource they are not kidding around. Now that we’ve been producing our own power for the past week, we’re very impressed with the system’s performance. We’re well on our way to building up enough electric bill credits through the Meter Netting program to nearly 100% offset our annual consumption. We can't recommend iSP, and especially Tiffany V., enough!