SolarEdge Technologies
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As 9-7-24, for the last six (6) years we have installed only the SolarEdge brand of solar inverters, optimizers and home storage and back up systems. While your experience may be different, our experience and our customer's experiences has been a very positive one. Of over 3,000 solar optimizers installed to date, we have had three (3) failures, which while high on a statisical basis, it is acceptable on a practical basis. Inverter failures have been a little more frequent, but nothing extreme and we receive good warranty support from SolarEdge. The inverters are easy to replace and replacements are received in a timely manner. The SolarEdge system needs to be designed and configured by a competent installation co. and I recommend you request credentials prior to moving forward on your installation. I hope this helps! Go SolarEdge, the largest solar inverter company in the world, have it installed by a competent installer and you will be happy you did!
SolarEdge according to PureSolar in San Antonio said SolarEdge provides the equipment and they only install, so they say the equipment is SolarEdge quality. Now my equipment converter went off four months after being installed and Pure Solar said they only installed. that the equipment is the quality of SolarEdge not being good that was in November 2022 and i got my panels installed in June 2022. PureSolar came out to change the converter but said they normally dont do that, that i have to get in contact with SolarEdge next time because they only install and the equipment belongs to SolarEdge but PureSolar came but left my equipment unscrewed where water and moisture can get in it and i dont know if thats the cause but right now i have 3 panels not producing and SolarEdge says is just an update those panels they update in there system and they should be working and that was 4 months ago and they still are not producing energy that i am paying 120 to 160 of light bill in top of my $202 finance bills for the solar panels monthly. So SolarEdge should get better equipment or better installers.
Solar Edge blocks the battery reserve where you can't adjust it to suit your needs. They give you the run around when trying to contact them. They will say contact the installer and InstLler will say contact Solar Edge no-one wants to take responsibility and help the client resolve.
Half of our panels are not working. No customer support. Our electric bill is the only indicator that we have a problem. Tried to call SolarEdge, no human to speak with because they don’t speak with home owners. Worst user experience in the industry! Terrible experience costing us thousands.
My system has not worked for 7 weeks, and counting. Solar Edge blames my installer. The installer can't get the right parts from Solar Edge, and every time he orders another part, it adds a week to the already delayed attempt to get my inverter back running again. I will never buy another Solar Edge product.
The handling of the current warranty claim with my SolarEdge inverter has been horrible. SolarEdge has outsourced their post install services to a third party McCollister's Global Services at 7455 Emerald Dunes Orlando, FL 32822. They are incompetent at best. Well, today is July 29, 2024 and I still wait having received a replacement inverter but not the needed mounting bracket so the inverter can be replaced. It failed on March 12th 2024. This is evidenced by the Site Monitoring info in the First Triggered date of the Alert Status: Inverter not producing - Energy Limit mode. Here is the frustrating full story: My PV system was commissioned in Oct 2014. I had two system problems post install before this. These were handled well by the company that I bought it from Sundance Power Systems. One of my SunPower solar panels was replaced two years after installation and in 2023 a power optimizer failed and was replaced. The panel replacement was done under warranty and the optimizer replacement cost $379.00. SolarEdge covered $125 labor credit. I also had a Schletter ground mounting racking problem in 2017. Two or three bolts that hold the panels on the racking system dropped off. I found them on the ground. Sundance Power Systems took care of this no problem. In March, my site monitoring generated an Alert "Inverter not producing - Energy Limit mode" unfortunately no email is sent as a result. I did not know about the issue until April. The Solar Edge smart phone app does not show system alerts and even though the inverter had failed the system was showing production. The production was in w's and not kw's but I did not notice that till I received a very high cost electric bill. I then had to use the my PC to access the SolarEdge Site Monitoring page for my system to see the Alert and confirm what was wrong. A technician came on May 15 and again on May 28th to troubleshoot the problem. The first trip cost $550 the second was a follow up so no fee. He was immediately quite sure the inverter had failed on the first trip but the McCollister folks wanted to 2nd guess the analysis and required a bunch of measurement data . This was collected on the second trip. Eventually there was agreement that yes the inverter had capacitors that failed and McCollister claimed that my warranty had expired?? I had to show the SolarEdge Product Warranty I had, that specified the Inverter is covered for 12 years. On June 20th a replacement inverter ( a newer version) was delivered to me but could not be installed because the mounting bracket was not provided with the Inverter McCollister's Global Services and shipped. This was crazy McCollister's Global Services had photos of my failed Inverter taken by the technician along with all the info and data. The SolarEdge site monitoring shows the installation of my PV system as 10/6/2014. So they should have known the mounting bracket for the old version was in compatible with the version they sent to replace it. Its been 5 weeks since the inverter was delivered. Still no mounting bracket. And my electric bills are costly. Buyer beware check the reviews of the post installation product service before leasing or purchasing a Solar PV System. I would not recommend SolarEdge equipment.
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power consumption goes up when exporting
Location
Headquarters
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700 E Tasman Dr,
Milpitas, CA 95035
United States700 E Tasman Dr,
Milpitas, CA 95035
United States
