SolarEdge Technologies - Profile & Reviews

Our SolarEdge inverter failed after only a year and a half in service. The company acknowledged that the unit was still under warranty, and said they would send a new one, but it took three weeks for them to ship it out. All in all, we lost about one month's solar production, which amounts to a loss of hundreds of dollars in lost power and solar credits which we will never recover. I'm not complaining about the inverter--equipment failure happens, and is part of life. But I do think a service-minded company could make more of an effort to expedite their shipping. Amazon could have gotten it here a lot faster...

Our Solaredge installation in RI was very difficult. It took much longer to install by months than predicted by Solaredge -- started in August 2017 & finally installed in February 2018. Once it was up, the system crashed for over a month in August and took multiple service calls to get on site responses. System went down again in January 2019 and it still down. The most frustrating part is that customer service first committed to a service time that they did not keep and now refuses to answer the phone to reschedule. We were told that because our system is in RI and the service center is in MA, there were no service techs available for RI.

The only reason it doesn't get a five star rating is I have to think the inverter is what causes the drop in system output when the chimney shades the corner of the first panel. As the shadow moves past, the power goes back up, and then drops off normally as the sun sets.

System set up in Oct. 2016 and was able to see both my Dashboard and panel Layout but for the past month my panel layout had not been loading. Have contacted SolarEdge support by e-mail and on their website 4-5 times and no one is responding. Got a return "form" e-mail to my first e-mail that someone would be contacting me within 24(?) hrs. but have not gotten any response since then. Not happy!

2 optimizers in 3 years failed, £900 to replace 2nd optimizer as full scaffold needed and SolarEdge don't cover this, "25 year optimizer life" ??? as for promised 25% more output I have had soler panels 8 years and my old system has beat SolarEdge 6 years out of 8. no better.

While SolarEdge technical support is good, their products miss the many years of development that other manufacturers, SMA, Fronius have. As a perfect example of the results of this, one of my clients called me a week ago due to his concern; the SolarEdge inverter was so hot, he could not touch it. SolarEdge support did confirm with minutes that the inverter can tolerate up to 175degF however this still remains a concern for us as an installer offering a 10 year warranty. SolarEdge does however have some of the most innovative power electronics, albeit at a high price to competitors.

This is a great way to show off your stuff. It also gives explicit detail on the performance and any problems with each panel and the whole array. Note: the LED labeling on the interface box erroneously uses a wireless signal strength symbol for LEDs that actually indicate the existence of WIRED communication over Ethernet to your home router and the SolarEdge server across the Internet. Only the existence of Zigbee is indicated elsewhere, not the strength of signal. Also, the whole thing shuts down below 4 deg F.

I was very impressed with the Inverter and the Optimizer used in my system. They were great even with low light. I had some technical questions, so I called the company. They answered all my questions, but one.

I asked if and when they might plan to have a Battery Backup option. They informed my of the 7600 Watt Inverter that has the battery option. Unfortunately, I needed the the 10K Inverter and with the Net Meetering Cap met in Massachusetts, I could not get approval for anything above 10K. They also do not disclose if and when they might include expansion of my Inverter to support a Battery.

I feel that they need to support their customer base and be more responsive to their customer's inquiries. They should be able to give a general answer to this question.

I was pleased with their Solar Energy App for monitoring the power produced. The monitoring they provided was great, but I was surprised they were high by a very consistent "3.8%. The support person explained that it isn't a "revenue grade meter" and therefore could be +- 10%.

I only regret is they don't provide a way in the App to adjust the measurement to get it inline with the actual power produced.

Allows the system to produce an optimal amount of power, even when there is some shading from trees, clouds, etc. Also, this technology will allow for me to more easily install battery storage down the road!

If you ever wondered how your solar system is doing on a daily basis, the Solar Edge monitoring dashboard will provide you with that information. Once you connect you local Solar Edge controller to your LAN, the system will report operational data to the Solar Edge "cloud". You can then connect to the remote web interface and get data in graphical format on your daily, weekly, monthly and yearly energy production, you can compare it month to month, quarter to quarter or year to year

Another nice feature is the ability to see how each one of the installed panels is performing and compare them one to another. Should any of the panels develop a problem, you will notice is on the dashboard and alert your installer to it.

The configuration is very easy, requires you to provide just the normal IP information to the controller, everything else (connection to the "cloud" and reporting) is automatic and behind the scenes. I started seeing data within about 10 minutes of completing the connection.

I love the ease of use and the simplicity of the installation.