SolarEdge Technologies
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Trying to get assistance with transferring my system to a new owner, phone contact says they are only talking to service providers. The online service has a very limited selection of service need options which does not include what I need. Solaredge customer service is worthless!!!
Terrible customer support and terrible experience with marketing agent after installation and I say ver very terrible service and you can’t get their response even after 100 followups. Very very bad service.
SolarEdge is incompetent and has a horrible service system. I bought a home in '23 and inherited a SolarEdge array (unfortunately for me). Since I have bought the home, I have reached out to the company dozens of times, with minimal response. Their system has broken down numerous times for me, their customer support team won't help me, and I can't create an account with their system because the solar installer has to create the account for me. Unfortunately for me, the solar installer is no longer in business which means that SolarEdge doesn't give a flying fudge about me or my system. Instead of trying to help me by creating an account, talking me through the system, and helping me correct the issues which I'm faced with, they asked me to identify a solar installer that is partnered with Solar Edge in my area (there are NONE) in order to create an account, file a support ticket, and get the corrective process started. They are NO HELP, they do not have a support team that you can talk with and they do not care about your system. My advice: DO NOT USE SOLAR EDGE. Use any other residential Solar PV installer if possible.
My inverter has not been producing for 8 months. There is no way to call them, their online chat bot is not helpful. They claim it is a difficult part. I claim they don't honor their warranty. Buy anything else.
The system has not worked for two weeks, and the company never knew. The app is horrible, and trying to seek help is nearly impossible within the app. You must use your tax credit and pay it to Solaresge within the first year even if you dont qualify for the total amount during that year, or your monthly bill will increase upwards to $60 dollars for the remaining loan. I would not recommend this company at all.
This company is getting a zero star review from me. Their customer service is non existent unless you are an installer installing a new system. The automated system is useless as well. There's supposed to be a monitoring company. But when your system goes down, they don't inform you
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power consumption goes up when exporting
Location
Headquarters
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700 E Tasman Dr,
Milpitas, CA 95035
United States700 E Tasman Dr,
Milpitas, CA 95035
United States
