SolarEdge Technologies - Profile & Reviews

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About SolarEdge Technologies

SolarEdge is the industry’s #1 provider of solar inverters for homes, with over 1.5M installs worldwide. Explore our most versatile solution, SolarEdge Energy Hub with Prism technology, and learn how you can be battery-ready, EV-ready, and future-ready in one award-winning, smart solution:

ALWAYS BE ON with whole home battery backup

DRIVE ON SUNSHINE by connecting our Smart EV Charger

SEE AND SAVE with real-time energy insight

KEEP A FIRM GRIP on your connected smart devices with the mySolarEdge app

MEET TOMORROW'S NEEDS TODAY: add SolarEdge smart devices as needs evolve

Meet all your home energy needs with SolarEdge Energy Hub, designed to bring you more convenience and energy independence at less cost, while leaving a smaller carbon footprint.

SolarEdge Technologies Reviews

16 reviews

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chrisgorka

Verified Customer

"no solaregde"

Reviewed Mar 23, 2021

"no solaregde"

Reviewed Mar 23, 2021

I'm sure i'm the minority when it comes to complaints, but i've had issues with the installer and the system since the start. well, the system issues came later, but now i have a leg that fails, and no one knows why, i just lose more than 1/3 of my capacity at any given time, and solaredge is the only people that can hop on and resynch the modules to work again. sounds like a terrible design to me since i cannot access that portion. wiring is all set. some modules report production... soooooooo, i have a non working system for so many dollars. i think i'm at the 18 month mark, maybe more, but there shouldnt be any inverter issues and here i stand.

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Charlotte Harris

Supplier

Response from SolarEdge Technologies

Responded Mar 24, 2021

Response from SolarEdge Technologies

Responded Mar 24, 2021

Dear Chris, we sincerely apologize for any frustrations this experience has caused. Re-pairing modules is a key benefit of the SolarEdge design solution and a feature installers can perform through the SolarEdge Monitoring Portal. I would be happy to assist in resolving these issues, please contact me via email at Priscilla.robertson@solarege.com.
amkammerer

Verified Customer

"We really like the product, though wish the monitoring offered homeowners more information"

Reviewed Mar 17, 2021
Updated Mar 17, 2021

"We really like the product, though wish the monitoring offered homeowners more information"

Reviewed Mar 17, 2021
Updated Mar 17, 2021

Although we don't have anything to compare it to, we really like our Solaredge inverter system. Generally, we also really like the monitoring system, which we look at a lot. Our only complaint is that the panel-by-panel information (as opposed to the system-wide information) is only made available to the installer and is not available on the homeowner pages. This means that you rely on your installer to really keep an eye on your system to look for problems (and they have no incentive to once the system is installed). There is a complicated way to daily pull up the panel-y-panel information, and we do so (dropping the information in to a spreadsheet), but it is gone the next day if you forget. All in all, we would buy the solar edge inverter and optimizers again.

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Charlotte Harris

Supplier

Response from SolarEdge Technologies

Responded Mar 23, 2021

Response from SolarEdge Technologies

Responded Mar 23, 2021

Hello and thank you for the great feedback. We are glad to hear that you are enjoying your system. If you would like to see your production by panel please try our mySolarEdge app. You can go to the play store for android or the app store for iPhone and just type in mySolarEdge. This app will let you view your systems production down to the panel level. You will use the same login and password you use for you monitoring portal. We hope this helps.
eskoguty

Verified Customer

"Very poor customer service"

Reviewed Mar 31, 2020

"Very poor customer service"

Reviewed Mar 31, 2020

Solaredge customer service only acknowledge my email by assigning the case number but neither contacted me by phone nor e-mail. All fixing of my problems with programming of new system was done by my installer GRNE instead. It took them few days of testing before they were able to adjust the program. I hope SolarEdge has trained people who could have done it right away. YouTube tutorials are very basic and do not explain how to program more nuance systems.

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terri.napier

Verified Customer

"issues with the installation and installation team"

Reviewed Mar 19, 2020

"issues with the installation and installation team"

Reviewed Mar 19, 2020

The lead of the installation crew and I talked about what would happen when he arrived. He went over what he thought was happening and I told him that no that is not what was discussed nor what we wanted and that the plans sent to us showed it as we had discussed. He said he would look into it. Never came back to say yes what I had said was correct nor the fact that the plans were drawn up wrong and it couldn't be done as we were told it would be. They went ahead and installed it as they saw fit without ever discussing with me or my spouse that it wouldn't be nor could be as we thought or were told. Once we discovered this we stopped them and called the sales manager. He then sent out a project manager who went over everything with us and explained why it couldn't be the way we wanted it to be. He asked if the lead of the installation crew had us sign a form saying it was ok'd by us to do it differently than the plans showed and NO that never happened. The sales manager said he would get to the bottom of this and that he would contact us once he had things resolved and that we would be reimbursed for the damage done to the front of our house - which had just been resided and painted a few months prior. I had to contact the sales manager and was told he was working on it and would contact us. That has not happened and no reimbursement and it has now been over a month. NOT IMPRESSED!! Apparently this company feels it's ok to not stand behind what they say. BEWARE!!

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albr0615

Verified Customer

"Great product"

Reviewed Jan 04, 2020

"Great product"

Reviewed Jan 04, 2020

I am extremely happy with solar edge. The inverter works and looks great. Be warned though, the app is addicting! I love to see my production and consumption. My wife is annoyed that I check every switch and plug to see how it affects our consumption. I have some shading and it's nice you can see each panels production, even better that it doesn't hamper the strings production. Solar edge was a slightly higher initial cost that will pay off in the end. Added bonus is my installer offered an extended warranty to 25 years.

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jdlee00

Verified Customer

"Inverter Dead for two weeks already"

Reviewed Dec 19, 2019

"Inverter Dead for two weeks already"

Reviewed Dec 19, 2019

Inverter has been dead for two weeks already, Contractor says it will be a whole month before they can get my system operating again.

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james.stark

Verified Customer

"Very slow to ship replacement for inverter under warranty"

Reviewed Oct 05, 2019

"Very slow to ship replacement for inverter under warranty"

Reviewed Oct 05, 2019

Our SolarEdge inverter failed after only a year and a half in service. The company acknowledged that the unit was still under warranty, and said they would send a new one, but it took three weeks for them to ship it out. All in all, we lost about one month's solar production, which amounts to a loss of hundreds of dollars in lost power and solar credits which we will never recover. I'm not complaining about the inverter--equipment failure happens, and is part of life. But I do think a service-minded company could make more of an effort to expedite their shipping. Amazon could have gotten it here a lot faster...

7 people found this helpful

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rhood

Verified Customer

"Very poor customer service"

Reviewed Feb 11, 2019

"Very poor customer service"

Reviewed Feb 11, 2019

Our Solaredge installation in RI was very difficult. It took much longer to install by months than predicted by Solaredge -- started in August 2017 & finally installed in February 2018. Once it was up, the system crashed for over a month in August and took multiple service calls to get on site responses. System went down again in January 2019 and it still down. The most frustrating part is that customer service first committed to a service time that they did not keep and now refuses to answer the phone to reschedule. We were told that because our system is in RI and the service center is in MA, there were no service techs available for RI.

28 people found this helpful

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scott

Verified Customer

"Cool Inverter - Very small footprint"

Reviewed Sep 18, 2018

"Cool Inverter - Very small footprint"

Reviewed Sep 18, 2018

The only reason it doesn't get a five star rating is I have to think the inverter is what causes the drop in system output when the chimney shades the corner of the first panel. As the shadow moves past, the power goes back up, and then drops off normally as the sun sets.

16 people found this helpful

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jebaumannhome

Verified Customer

"Can't get anyone to respond to issue"

Reviewed Aug 06, 2018

"Can't get anyone to respond to issue"

Reviewed Aug 06, 2018

System set up in Oct. 2016 and was able to see both my Dashboard and panel Layout but for the past month my panel layout had not been loading. Have contacted SolarEdge support by e-mail and on their website 4-5 times and no one is responding. Got a return "form" e-mail to my first e-mail that someone would be contacting me within 24(?) hrs. but have not gotten any response since then. Not happy!

26 people found this helpful

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vincelowery

Verified Customer

"failing optimizers"

Reviewed Jul 16, 2018

"failing optimizers"

Reviewed Jul 16, 2018

2 optimizers in 3 years failed, £900 to replace 2nd optimizer as full scaffold needed and SolarEdge don't cover this, "25 year optimizer life" ??? as for promised 25% more output I have had soler panels 8 years and my old system has beat SolarEdge 6 years out of 8. no better.

25 people found this helpful

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dannyzsolar

Verified Customer

"Veteran's Take"

Reviewed May 08, 2017

"Veteran's Take"

Reviewed May 08, 2017

While SolarEdge technical support is good, their products miss the many years of development that other manufacturers, SMA, Fronius have. As a perfect example of the results of this, one of my clients called me a week ago due to his concern; the SolarEdge inverter was so hot, he could not touch it. SolarEdge support did confirm with minutes that the inverter can tolerate up to 175degF however this still remains a concern for us as an installer offering a 10 year warranty. SolarEdge does however have some of the most innovative power electronics, albeit at a high price to competitors.

36 people found this helpful

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fredklange

Verified Customer

"Zigbee Home Gateway is a fun and useful app"

Reviewed Dec 19, 2016

"Zigbee Home Gateway is a fun and useful app"

Reviewed Dec 19, 2016

This is a great way to show off your stuff. It also gives explicit detail on the performance and any problems with each panel and the whole array. Note: the LED labeling on the interface box erroneously uses a wireless signal strength symbol for LEDs that actually indicate the existence of WIRED communication over Ethernet to your home router and the SolarEdge server across the Internet. Only the existence of Zigbee is indicated elsewhere, not the strength of signal. Also, the whole thing shuts down below 4 deg F.

13 people found this helpful

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bob.bianchi

Verified Customer

"SolarEdge Inverter and Optimizers"

Reviewed Oct 12, 2016

"SolarEdge Inverter and Optimizers"

Reviewed Oct 12, 2016

I was very impressed with the Inverter and the Optimizer used in my system. They were great even with low light. I had some technical questions, so I called the company. They answered all my questions, but one.

I asked if and when they might plan to have a Battery Backup option. They informed my of the 7600 Watt Inverter that has the battery option. Unfortunately, I needed the the 10K Inverter and with the Net Meetering Cap met in Massachusetts, I could not get approval for anything above 10K. They also do not disclose if and when they might include expansion of my Inverter to support a Battery.

I feel that they need to support their customer base and be more responsive to their customer's inquiries. They should be able to give a general answer to this question.

I was pleased with their Solar Energy App for monitoring the power produced. The monitoring they provided was great, but I was surprised they were high by a very consistent "3.8%. The support person explained that it isn't a "revenue grade meter" and therefore could be +- 10%.

I only regret is they don't provide a way in the App to adjust the measurement to get it inline with the actual power produced.

27 people found this helpful

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JGSolar

Verified Customer

"Smart technology and at a great price!"

Reviewed Apr 19, 2016

"Smart technology and at a great price!"

Reviewed Apr 19, 2016

Allows the system to produce an optimal amount of power, even when there is some shading from trees, clouds, etc. Also, this technology will allow for me to more easily install battery storage down the road!

12 people found this helpful

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dan

Verified Customer

"A Great Solar Dashboard for the Geek in you"

Reviewed Feb 08, 2015

"A Great Solar Dashboard for the Geek in you"

Reviewed Feb 08, 2015

If you ever wondered how your solar system is doing on a daily basis, the Solar Edge monitoring dashboard will provide you with that information. Once you connect you local Solar Edge controller to your LAN, the system will report operational data to the Solar Edge "cloud". You can then connect to the remote web interface and get data in graphical format on your daily, weekly, monthly and yearly energy production, you can compare it month to month, quarter to quarter or year to year

Another nice feature is the ability to see how each one of the installed panels is performing and compare them one to another. Should any of the panels develop a problem, you will notice is on the dashboard and alert your installer to it.

The configuration is very easy, requires you to provide just the normal IP information to the controller, everything else (connection to the "cloud" and reporting) is automatic and behind the scenes. I started seeing data within about 10 minutes of completing the connection.

I love the ease of use and the simplicity of the installation.

23 people found this helpful

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Why Work with SolarEdge Technologies

Why Choose SolarEdgeEnergy Hub

With over 1.5M home installations around the world, no one has more experience. As the most trusted provider, SolarEdge has taken its combined, global expertise from over the last 15 years and infused it with the market’s most advanced solar+storage solution – and winner of both PV Magazine and Green Builder Media awards. By going with a flexible home solution, such as SolarEdge Energy Hub, you can expect more smart energy possibilities, without having to sacrifice one for the other. Finally, with SolarEdge you can also expect up to 25% better system efficiency, which means more ROI, faster.