This company deserves this 5-star review.
We recently moved to Brentwood and purchased a home that had an existing solar system. Earlier in May, I discovered a fault light on our system and contacted the product's company. They directed me to contact my installer for my diagnostics. Unfortunately, the previous homeowner did not leave any information regarding installers, etc. After much research, I was able to find out installer information, monitoring, and original contractor. However, to my disappointment, the installer was no longer in business with the original contractor and could not help me. When reaching out to other solar service companies, most would not assist me given they did not complete the original install. This placed me between the infamous, "rock and a hard place".
When contacting West Coast Solar, via Yelp, Brenda was superb with her customer service and communication. In my particular situation, she was able to receive authorization for their company to service my system despite not being the original installers. Hooray!
I was placed in contact with Billie from customer relations who was very empathetic to my situation and understanding with my frustration with the several communications I had already made with the product company. I already had a 99% suspicion that my inverter needed to be warrantied given a few company's opinions, yet the product company persisted requiring a technician on site to verify. Billie quickly coordinated with their service staff and was able to set up service the next day due to her diligent response to a canceled appointment.
The service technician, Travis, was personable, friendly, and professional. He was quick to diagnosis my system's problem. The inverter was obviously with thermal damage from some type of failed component. He contacted the product's company with the requested information and promptly set up a warranty replacement.
Travis went above and beyond and received authorization from his company to replace my unit the same day given the particular model of my inverter. His team brought the unit to my residence while he uninstalled my failed unit. In no time, my system was back on the grid producing power! Travis informed me that I should be able to see the production on my monitoring app in a matter of a couple of days. Yet, it wasn't even an hour when I first saw that green spike in production on my app!
The next day I received an invoice from Melissa in accounts receivable who was prompt on her replies and call-backs.
Billie reached out for follow-up on my experience and if I had any questions or concerns.
Wow! What a refreshing experience with a fantastic company! I work in a customer-centered field and to receive great customer service is wonderful. I truly appreciate having this company local and all their assistance getting my situation promptly resolved. I look forward to using them for all my future solar needs. Thank you!