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Sunnova Energy

Our ongoing mission is to be the most reliable and efficient provider of low-cost solar power to homeowners. Sunnova offers the benefits of solar service through its network of local installation partners who work directly with homeowners. Sunnova maintains solar service agreements with each homeowner, providing worry-free electricity and service for years to come.
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Sunnova is a leader in residential solar, battery storage and system protection services, with customers across the U.S. and its territories. We are your source for clean, affordable, and reliable energy, with a simple mission: to power energy independence so our customers have the freedom to live life uninterrupted™.

Services Offered

  • Financing
  • Solar Repair & Maintenance

Workmanship Warranty

25 Year Best-in-Class Warranty
With our Sunnova Protect™ Warranty, we cover your solar system for 25 years, including covering out-of-pocket expenses and coordinating repairs and maintenance. Limitations apply.

Licenses

Sunnova is licensed in every state we service.

Industry Certifications

  • Better Business Bureau
  • North American Board of Certified Energy Practitioners
  • Solar Energy Industries Association
  • Tesla Powerwall Certified

Manufacturer Certifications

  • Certified Installer
  • Platinum Installer

What Customers Are Saying

4.5
391 reviews
4.5
Average Rating 391 review(s)
Response
4.5
Quality
4.5
Value
4.5
Service
4.5
Leave a Review
Terrible customer service, poor monitoring.

Do not buy from sunnova, their customer service is awful. I have 24/7 monitoring on my solar panels and I was not notified of an outage. It was several months before my system was back online. Almost impossible to get in touch with a manager there that has any decision making ability to handle a conflict. Look somewhere else.

Posted by kevcasini on Dec 05, 2022
Unresponsive to resolution

I have been waiting for months for Sunnova to replace a part that is down which prevents me from using my Solar and my Edison Bill is through the roof! They keep telling me it's ordered and hasn't been received. I asked for a manager and was told they couldn't transfer. DO NOT SIGN UP WITH THIS COMPANY. I AM LOOKING INTO HOW I CAN GET OUT OF THIS CONTRACT.

Posted by STACYKUBELDIS on Nov 14, 2022
Stay away from Sunnova

Horrible company. My solar has not worked for 3 months. No communication. Got assigned a resolution specialist, who doesn't respond either. They take the solar incentive from the government and then don't care if it works or not. DO NOT lease from them as you are stuck paying a lease + your full electric bill when it doesn't work. They will claim they have no techs to send out, however they are in my neighborhood every week installing NEW panels.

Posted by brhaug13 on Nov 04, 2022
Glowing Experience All Around Price and Install

I got the equipment that I was looking for with microinverters and high efficiency panels. I am satisfied. TRISMART did a wonderful job on the electrical and they were professional and fast. Highly recommend Sunnova.

Posted by alisahil4293 on Nov 01, 2022
STAY AWAY FROM SUNNOVA

SUNNOVA IS HORRIBLE IN EVERY WAY. For starters, it took them 6 months to set up the system and get it running at our house. Their customer service is the WORST, and they NEVER return calls. All they say is, "I'm sorry, somebody will call you back in 24-48 hours"... and they NEVER do. I had to reschedule an appointment once and they never told their NJ technician, and he STILL came. What a shame. Their salesman LIED to us in 2014 and said the cost to remove and reinstall the panels in order to get a new roof would always be $500. I knew nothing about solar at that time, so that seemed normal. Now in 2022 they are telling us it is $6,350. Actually, in the past two months they have told us it would cost $4,000, $4,800, $6,100, and now up to the $6,350. If I knew that, I would have waited until AFTER I got my new roof to convert to solar. I can certainly understand the price rising from $500, but now it is borderline extortion. I filed a complaint with the BBB, only to see that Sunnova Energy already has 470+ outstanding complaints as of October 2022. IF I knew in 2014 what my Sunnova experience would be like in 2022, I would NEVER have answered the door when their salesman rang my doorbell. STAY AWAY FROM SUNNOVA ENERGY... YOU WILL BE SORRY IF YOU DON'T. En español: SUNNOVA ES HORRIBLE EN TODOS LOS SENTIDOS. Para empezar, les tomó 6 meses configurar el sistema y hacerlo funcionar en nuestra casa. Su servicio de atención al cliente es el PEOR, y NUNCA devuelven las llamadas. Todo lo que dicen es: "Lo siento, alguien te devolverá la llamada en 24-48 horas"... y NUNCA lo hacen. Tuve que reprogramar una cita una vez y nunca le dijeron a su técnico de NJ, y TODAVÍA vino. Qué vergüenza. Su vendedor nos MINTIÓ en 2014 y dijo que el costo de quitar y volver a instalar los paneles para obtener un techo nuevo siempre sería de $500. No sabía nada sobre la energía solar en ese momento, por lo que parecía normal. Ahora en 2022 nos dicen que son $6,350. De hecho, en los últimos dos meses nos han dicho que costaría $4,000, $4,800, $6,100 y ahora hasta los $6,350. Si hubiera sabido eso, habría esperado hasta DESPUÉS de tener mi nuevo techo para convertirlo a energía solar. Ciertamente puedo entender que el precio suba de $500, pero ahora está en el límite de la extorsión. Presenté una queja ante BBB, solo para ver que Sunnova Energy ya tiene más de 470 quejas pendientes a partir de octubre de 2022. SI hubiera sabido en 2014 cómo sería mi experiencia con Sunnova en 2022, NUNCA habría abierto la puerta cuando su vendedor llamó a mi puerta. MANTÉNGASE ALEJADO DE LA ENERGÍA SUNNOVA... LO LAMENTARÁ SI NO LO HACE.

Posted by privy00 on Oct 23, 2022
Super sencillo y seguro

El servicio es facil de entender, son atentos. Te mantienen notificandote todo de tu cuenta y servicios.

Posted by a_e830 on Oct 12, 2022
    • Single-Family Residence
    • Solar PV
    • 26 kW
    Solar + Storage + EV

Location

Headquarters

States Served