American Solar & Roofing - Profile & Reviews

After a fairly exhaustive research of Solar Installers I selected American Solar for my residential solar system. This was based on company reviews and some very professional sales support from Nate.
Overall, I am very pleased with the 33 panel system from a production performance point of view.
The issue, which speaks volumes of the true measure of a company, is the follow-up service after the sale and installation...In my case, I had reported that during the installation, one of the crew members apparently stepped on my interior ceiling sheet rock as he was running conduit and wire from the panels to the inverter in the attic, resulting in a two foot long crack that clearly went all the way thru the sheet rock and was a visible eyesore in my family room area.
After several weeks of attempts to get the crack repaired, I finally was informed that a sheet rock repair person would be sent out. The morning that individual was to show up, Buddy the project supervisor showed up instead and informed me that the sheet rock guy had cancelled due to a hiring dispute with American Solar. Buddy then proceeded to attempt the repair himself, but we both agreed that the damaged area needed to be cut out and replaced which he was not able to do. At that point Buddy indicated he would get someone scheduled the following week to complete the repair work. That commitment was made in December 2014, and now mid February 2015, the repair still has not been completed despite numerous follow-up attempts on my part to get American Solar to make good on their commitments.

American Solar did a great job from the sales process/contract work (with Nate), to the installation process / project management (directed by Buddy).

Nate and Buddy did a very good job of communicating their respective parts of the project (steps, timing, etc.) throughout, and returned phone calls / answered questions, and kept me in-the-loop.

They clearly delivered what they promised, and were a pleasure to work with.