American Solar & Roofing

I had panels installed in 2017 and the system works fine. I needed to have my roof replaced and they couldn't make it out to my home for 4 months. When they reconnected it, there was a loose connection and I wasn't getting full production. It took me some time to notice this issue, but I contacted them about it and they wanted to charge me $250 to check it out. I sent spreadsheets and info from the power company as proof. Eventually, they stopped returning my emails. I finally got them back out to the house this year and they found the loose connection. While they were here, the inverter started producing an error message and they said I need a new one, which was covered under warranty. They said I should have it in a week or two and it would be easy to install. After two weeks were up, I called and they said they'd had the inverter in their possession for some time but for some reason couldn't contact me? We scheduled installation for the next Wednesday. On that day, they called to say that their technician was sick. It seems that they have one technician and no plan for backup. We scheduled the replacement for 2 Fridays from then. On the Thursday before the scheduled installation, I got a call that the technician quit and since there was still no backup, I'd have to wait for them to hire another?! This is going on for 2 months now since the inverter went bad and over 2 years since they removed and replaced the panels for roof repair.

Doug Maher was great to deal with. He provided all the information that I needed and was very responsive when questions were asked. Unfortunately pricing was a little high and their time to start the project was rather long. There were also some poor reviews that didn’t not paint a good after sales service picture. They’re aware of this and are apparently working hard to improve this

After a fairly exhaustive research of Solar Installers I selected American Solar for my residential solar system. This was based on company reviews and some very professional sales support from Nate. Overall, I am very pleased with the 33 panel system from a production performance point of view. The issue, which speaks volumes of the true measure of a company, is the follow-up service after the sale and installation...In my case, I had reported that during the installation, one of the crew members apparently stepped on my interior ceiling sheet rock as he was running conduit and wire from the panels to the inverter in the attic, resulting in a two foot long crack that clearly went all the way thru the sheet rock and was a visible eyesore in my family room area. After several weeks of attempts to get the crack repaired, I finally was informed that a sheet rock repair person would be sent out. The morning that individual was to show up, Buddy the project supervisor showed up instead and informed me that the sheet rock guy had cancelled due to a hiring dispute with American Solar. Buddy then proceeded to attempt the repair himself, but we both agreed that the damaged area needed to be cut out and replaced which he was not able to do. At that point Buddy indicated he would get someone scheduled the following week to complete the repair work. That commitment was made in December 2014, and now mid February 2015, the repair still has not been completed despite numerous follow-up attempts on my part to get American Solar to make good on their commitments.

American Solar did a great job from the sales process/contract work (with Nate), to the installation process / project management (directed by Buddy). Nate and Buddy did a very good job of communicating their respective parts of the project (steps, timing, etc.) throughout, and returned phone calls / answered questions, and kept me in-the-loop. They clearly delivered what they promised, and were a pleasure to work with.

American Solar & Roofing and I signed a contract on March 28 for the installation of a new solar system on the roof of my house in Grayhawk (8215 E Mountain Spring Rd). They promised to start construction on May 13 and finish it by May 17 - "in four days." Then on May 9, they told me that they would not be able to start on May 13 but rather May 17, and finish it by May 21. ("The estimated construction start date is May 17, 2017 with a completion date of May 21, 2019.") Then they suddenly showed up on May 13 and worked for two days to remove the clay tiles from the roof. They demanded payment of $10,164 I paid by AmEx credit card on May 13. Thus they have received all but about $1,600 of the $19,416 contract value. Yet they never delivered the PV panels which were also due on May 13, and never finished the roof job. They left the roof tiles scattered on the roof and in my yard, and never returned since May 15 despite my numerous calls, emails and other messages. And now I am having a hard time getting anything specific from their company president Joy Seitz. Meanwhile, my wife and I had had purchased tickets for a trip to Europe, of which the American Solar execs were aware from the start. So they knew how important these promised deadlines were to us over and above a normal stay-at-home customer. Before we left on May 26, however, I had made arrangements for some of my friends to let them in. Joy Seitz promised me in a phone call on May 24 to have the job finished by the end of the following week (May 31). But as I said, they have never showed up since, and are now stalling me by ignoring my emails and calls. On June 7, I sent Joy Seitz, American Solar President, a Breach of Contract letter and threatened legal action and other remedial steps. They have not responded to this letter, either.

Follow up service is terrible. Never return my calls. Avoid this company at all costs.