I represent the Good Business Enforcement Agency. We are a world wide organization that rates and reviews businesses based on pricing, customer service, honesty/accountability and over all attitude.
The person I spent most of my time ordering with is Bhavesh. I also got help from Corey, Josh, quishaun(spelling?) and a few others.
Bhavesh was excellent to work with. He went above and beyond to ensure I purchased the correct solar panel system. He even went out of his way to research my specific van. He also recapped our conversation and everything he taught me in an E-mail.
There was some miscommunication about an inverter. I did not recieve the one I had thought I was getting. This is a good thing because it allowed the Renogy team to demonstrate their customer service ethic. They promised a full refund and free shippig to return the incorrect ordered product. This is actually what sold me on Renogy. I know that I can trust this company. If that did not seal the deal, They sent 2 more cables that did not come with the kit at no extra cost.
I also spoke to a manager, Quishaun, about getting a third cable free. I however did not find cause for them to send me a third cable for free. I argued several points with yhis manager why I believed I was owed a third cable. The manager had complete control of his attitude and emotions showing me courtesy and respect, conveying his point as to why the company did not owe me a third cable for free. He did this with outstanding customer service. To spread the icing on the cake, he discounted the cable for me showing me good business to customer relations. He did not have to do that and he did it any way.
Aside from the excellent customer service experience, Renogy has proven to have top of the line products at inexpensive and competetive prices. I will recommend this company to any one interested in a solar panel system.
This is a 5 star company in my book.