Complete Solar

From my intro to Oncor's Take a Load Off, Texas solar program to completed city inspection, Complete Solar kept me up-to-date every step of the way. The installation team flew in from Florida on Monday morning and completed installation early Tuesday afternoon. Wednesday, the city inspector approved the installation. Julio in California answered my questions quickly and completely. Everyone I worked with up to this point has been great. I don't own the panels, but they are warranted for more years than I will walk the earth. More to follow after Oncor turns my system on.

Within 6 weeks, Complete Solar got the permits, delivered panels/equipment and helped us obtain financing. We did experience some frustration getting a date from the Installation Department that took approximately 3 months. The local team that did the work, was excellent! They were quick, efficient, and answered our questions. We had a few issues that needed explanation. Gianna in Customer Service, took the utmost care, concern, and followup to insure our issues were remedied and questions answered and complete. She was AWESOME! After working with Complete Solar, I gave an overall rating "good", due to the installation. There should be a VERY Good rating, because that would be it! I have recommended Complete Solar to our neighbor and would recommend to them to others.

CompleteSolar is completely the worst company ever to work with. From the date of my site inspection, it took them a YEAR to install my system. In the interim, I had friends get their system from SunRun within 3 months. Now I have a system that is not enough power to actually power my home and it’s serviced by a company who does not respond to emails in a timely manner. They say they have confirmed appointments and then do not show up for them. No one answers the phone. No one cares. You cannot speak to a manager to get anything resolved. At this point, I have been contacted by other homeowners dealing with the same issues who are wanting to start a class action law suit. I plan on signing up for that and reporting them to the BBB. If I could give this company 0 stars I would. Almost $100k in costs with no service. What a waste and a scam.

They were with me every of the way. If I had questions they answered them or had it fixed

If I had to do it all over again , I would have never purchased solar . Working with this company was the worst . Once they have all the papers signed they don’t return phone calls . Adriana was my direct contact . Could never her reach her and when I did she could never answer any questions about what was going on . She belongs working at McDonald’s . Took almost a year to get these panels installed , damage to my house was half ass fixed . Panels not producing from what I was promised . Still paying an electric bill of 300 on top of my solar payment . Mind you I have 30 panels and only had them for a year . Do yourself a favor and never do business with these people . There bottom feeders looking to scrape every bit of your money out of your pocket . But that’s the American way and these guys are number #1 .

I received excellent service and wouldn’t hesitate to recommend to anyone