Sunlight Financial - Profile & Reviews

worst online service, I set up my account to make automatic payments, the payments were never made, now my account is past due. I'm trying to log in and I can´t, trying to talk with a customer services representative and nobody answer....very frustrating.

There website is a joke. There customer support center is a joke. And there statements they send in the mail are a joke.

Approval process was quick and painless I love the different options when it comes to the loan terms and overall I am very satisfied with the performance. They do what the say they will and the few times I talked to the customer service reps have been pleasant. I would recommend them to anyone looking to go solar.

What a Mickey mouse company that can not give you a statement with a current payment amount and a running total of payments. So you can check your balances with theirs and their website is a bigger joke because that is worse than their invoice or as they call it remittance section meaning....a piece of paper that is worth nothing...they are the worst company with no customer service at all and they tell you that on the phone they are proud of it!!!!

The loan process was easy and straightforward. Details are clearly written in the original loan documents. I know what my monthly payments are for my 10 yr. loan and the total amount of interest that will be collected when the loan is paid off.

Solar system is on my roof producing 100% of the energy my household consumes, monthly energy payment is cut in half to pay the loan (P+I) for the solar system and no more payments to the utility company other than a few bucks for the connection fees. What more can I ask for. Thanks for making it possible because I would never have installed solar if I had to front the money.

Sunlight parterned with a technology credit union to get me a great loan (under 3%) on a residential solar system. We are already seeing the benefits of our solar system; thanks Sunlight for helping to facilitate this process. Smooth transaction!

Sunlight partners with the installers, the buyer just has to pay the bill. Once the loan documents are signed there is no additional step before the money, your money, flows. After the installation no signature is required, to confirm that the job is completed, the requirement is that there are solar panels on the roof. The installer reports the panels are installed you pay, no questions asked. You decide if this is good enough for you

I'm amazed at the level of ineptitude! You would think that a financial company's employees would be a little more thorough in their level of work. And would want to double check things to make sure that what they're seeing is accurate. Especially when it comes to someone who is supposedly in the role of Director of Operations. You would be wrong!

There was an error with my credit score. I was told by various representatives that they use Experian. Only to find out later from a manager that a different system/calculation is used.

The representative who I had spoken with stated that "I didn't meet a certain profile". When I asked for further clarification on this, I was told I would need to contact Experian. After doing so, I later found out that a score of 650 or better was needed. I recently purchased a house, own a successful business and my score is well above 650.

To make sure I wasn't going crazy, I had my score sent to me from Experian and they confirmed that my numbers were well above the needed threshold. I tried calling back, spoke with another representative, who then put through to the "Director of Operations". At least that's what he told me. When I provided my Experian score I was told that while they go by the Experian score, they have their own way of calculating scores, so it's not really my Experian score. When I asked for further clarification, he could not or would not provide any further detail. And when I asked if we could call Experian together to confirm what the real FICO number was, I was simply told no.

The tone of the call was unpleasant. And their unwillingness to double check their information was extremely aggravating. There is obviously something off here and I would not trust them with a $50 loan let alone one for a significantly higher amount.

This is the worst customer service with the shadiest billing practices

Their automatic billing service doesn’t even give you the balance on your remaining loan nor is there any history of payments. The customer service representative told me to use the original pay schedule on the contract. I don’t know of any financial institution that doesn’t show your current balance and interest accrued. Very shady.

very hard to get in touch with anybody. the phone number on my last statement says its disconnected. i dont get complete monthly statements. when i asked why i was told we dont do that. however a vp from the teaneck office guarenteed me i would start getting them...still havent.