Sunlight Financial - Profile & Reviews

Had solar installed back in February. It's never run right. Had local electric company and the rep who sold the system out to my house together to figure out the issue. Firstly, the panels weren't installed as per the plan so that was why the panels were useless after 4pm. Secondly, the installers hadn't put flashing under the shingles so we more than likely have a leaking roof too. After a recent storm only half the house is back up and I've lost all wifi.
Now I have to find a solar electrician to come out and fix the installers mess so at least I have power in the house.

The installers won't respond to either the rep or myself. Ive sent an email to support@sunlight so I'll see if that does anything!

Joint applied for a loan with my husband, we both have great credit (750+) and are going through a ReFI now on it. Sunlight denied us because my husband only has 2 lines of credit open. Despite neither of us ever being late on a payment, and me having paid off student loans, an open credit card for 15 years and no late payments, my husband only has 1 credit card and the mortgage. No car loans! No retail credit cards (that was the lady's suggestion when we called)! How dare we make good financial decisions. Trash. Just makes me conclude that this company's interests are clearly not in line with the financial best interests of those they lend to .

Don’t get a loan do the lease thing, Reason I say this is we got panels and used Tesla, loan is through Sunlight financial, well if you want to move your screwed out of your, equity because they won’t transfer UCC1 code or what ever it is which keeps them from losing panels if house forecloses, that the panel are not part of the house etc. (we would of paid for app fee to transfer to our new home) and the panels have to be paid off - which means house can’t be sold unless they are ...How do you pay a 28,000 loan? your equity and they know that and won’t let you just move the panels to the new house with a new UCC1 code, when you want to move to and just continue to pay out loan monthly! Hell their interest on that is another 28 So frustrating for get the equity for the down on your new home Sunlight gets it !!! Yes I’m disappointed and will warn others not to do this !!! So dumb !!! Has we been told you can not move panels if you do decide to move unless they are paid off We would not have gotten them :-( do we like the energy saving yes it’s just sunlight we are not happy with

Encore Solar installed my panels back in Feb and I still don't have solar power. Sunlight refused to help me but demand payment on a product not working. Still haven't received reimbursement from Encore Solar. Wish I would have read the reviews before singing.

My panels were installed since mids of december 2019. Until now they have not generate any power. I have called sunlight so many times and all they tell me is they will escalate to their manager. I had 720+ credit score and still gave me a 3.99% interest. Ow, but they are getting they're payment every month no matter what. This company IS A JOKE BEWARE EVERYONE OUT THERE!!!!

Did you know this company charges 4% a day with a great Credit score? I have to refinance my house to get out of this scam, don’t fall for it, Solar is the way of the future, but what they’re charging is so wrong.

The panels take time before they start to generate power. My panels were put on line in October.They didn't begin to generate power until six months later.Unhappily,the one green flashing light indicated the unit had to be re-booted.Once re-booted it functioned much better!! Make sure two green bars are lit.A steady,not flashing,light.The representatives have been very professional. They worked with me to resolve my issues.

Help the tax credit information.

We are completing our 2nd year of working with Sunlight Financial on repayment of our solar loan with them. The loan contract was sound and both sides are executing their parts smoothly and efficiently. The terms were excellent, and we like the pre-payment ability afforded us throughout the life of the loan. We are pleased with Sunlight Financial and would not hesitate to work with them on future financial needs. We very much appreciate our relationship with Sunlight Financial and their support.

Have had no problems with Sunlight

We installed solar panels last year. The difference is my electric bill has put a big smile on my face. Every month I no longer cringe when the bill comes in. I'm actually excited to see how much we saved for t he month. We no longer have to dress in layers to stay warm or the summer months to sweat. I would encourage everyone to save energy and money by letting Sunlight install solar panels.

the service provided was excellent infall respects. reactions were timely, no promises were made that were not kept and all i's were dotted and t's were crossed.

Easy, fast, and excellent support.

The finance was set up very efficiently.

the account access and payment process was easy to set up after the purchase of the solar pannels

My bill has drastically reduced.

This is the first financial institution I have dealt with that is easy peasy.

I don't use this company.

I am very satisfied with the service many of the associates provided. The responded better than I could have expected and some. Would recommend any of my family or friends looking to buy Solar to give them a go. Job well done!

I have had no problems with Sunlight. I appreciate everything your company has done for me. Very prompt and courteous.

It has been a pleasure working with Sunlight Financial. Whenever I call, I get a timely response by a courteous and knowledgeable staff member. I anticipate a very successful working relationship in the long term. That is a compliment in and of itself. many companies seem to forget Customer service principles after you have signed on the dotted line.

Everyone was helpful and worked hard to get things done quickly and efficiently.

Process took about 10 to 12 weeks to get everything set up, from installations to approval and usage of the equipment. They communicated during and after the process, very happy with my choice.

I have had our solar for almost 2 years. Through the loan process and the time since I have nothing but good things to say about Sunlight Financial. Easy to work with and responsive to my needs.

Great

Their rates are pretty good and they do offer an online portal but it's pretty limited. One big negative, when I was refinancing my house, they took a long time to return subordination paperwork which cost me a few hundred dollars because the refi had to be extended.

I wan to star by saying that Sunlight financial, are a big liars they are a huge scam they told me I was gonna get over thirteen thousand dollars rebate on my income taxes this year 2020 base on the solar system I install in my property also in the information I provide them about my income. Didn't happen at all not even near I only got back $1,825 dollars and customers only have three chances to claim this type of rebate and my accounting person follow step by step with sunlight financial agent instructed us to claim the rebate and what form to used. So bottom line is that I'll be getting counting the other two chances I have left beside this year if I get the same in the other two more years to come I be getting in total of $5,475 dollars. Also when I called customer services Sunlight financial I asked them what about if I can obviously give at the 17 month grade period that you guys give customer to give back the insentive from government which in my case is over 13 thousand dollars since am not getting back not even near that amount would you guys increase my monthly payment and they told me yes. AM TELLING YOU folks stay away from this clown they are not profesional and all they care is to take your money. There's no saving on solar everything is a huge scam. This is a real customer am not lying about this comment 100% true. People take my advice. DO NOT GO SOLAR.

WE HAD A NEW SOLAR SYSTEM PUT IN AND IT WORKS GREAT AND OUR POWER BILLS ARE LIKE 16.50 AND THE HIGH WAS 64.50. THANK YOU!

Not much contact but everything worked out ok

Sunlight made the whole process on line very easy to work with. There a few adjustments and that was handled well also. So the whole experience was great. I would welcome see them on any of my future purchases.

I’m fascinated with the service, but especially the interest, and thankful because for you help can I realize my project

We had several workers that got the job done. Then of course our electric company approved the work. We have paid very little to the electric company and only pay for the panels. We are happy to know that our payments will never increase. I monitor the system and love to see how much energy we produce.

I've been very happy with Sunlight - no problems whatsoever!

Working with this company gave me the confidence that I was making a very educated decision. The staff were very friendly and professional. They did a very good job that has made my neighbors keep asking me for a referral. They have a commendable tech support program .

Excellent communication with company rep regarding terms of loan and process of payment, etc. Representative was very thorough and made sure I understood what she had told me.

The ease of which the whole solar system and payment process came about was easy for us. Tesla handled all the paperwork and Sunlight handled setting up the payments. We now enjoy 101% offset to our electric bill an the system runs our whole house and charges both our electric cars.

Simple and quick

Our townhouse has a roof facing south, so it was a good candidate for panels. Our panels were installed and connected in the fall. Winter months with shorter days, clouds, and snow are not the best time to evaluate the production of solar electricity, but on our February bill, our panels out produced our electrical use. Having added 2 EV vehicles last summer which we plug in at home, this means that our panels also covered the cost of charging our vehicles. Nice!

Excellent company to work with, so efficient and helpful. Got the Job done quickly & neatly. Saving so much on electrical already.

Process was smooth and easy to get financed to buy our solar. Definently reccomend to get the tax rebate. You can have it paid off in no time!

Great company and wonderful service

Miss led buy salesman

The financing was easy with no hidden fees or price gouging. The payments were less than my electric bill. I paid off the loan with my Roth IRA when I turned 59.5 and had no problems with that either.

Panels work as expected. Could use more generating capacity, but clouds and rain interfere

After a year of solar generation, I got a check that will cover my electric bill for half a year. The installation was done quickly and I got a badly needed roof installation at the same time. Thanks!

When my wife and I decided to go solar, the solar company, 3Guys Solar from Orlando Fl, put the financing thru Sunlight Financial. We received approval immediately and the whole project and paperwork process was flawless. Sunlight has been responsive to any questions involving our account. We are completely happy and satisfied with our relationship with Sunlight Financial

Sunlight Financial did an awesome job on getting us our loan for our Solar System, and it has been a good experience in paying it off. Thanks Sunlight Financial.

Sunlight Financial had great terms and easy loan processing. I'd recommend them for anyone financing solar.

While receiving proposals for PV (photovoltaic) home solar, I came across Sunlight Financial through Tesla Energy (car manufacturer). There were two options for a loan based on length which had favorable rate/term compared to other lenders that appealed to me. The whole process was seamless and online which allowed me to have solar panels installed on my roof in a timely manner and before the tax credit decreased for 2020. Sunlight Fin. works with a local lender to facilitate the loan. Solar loans are unique in the fact that after 18 months, if you pay the percentage of ITC (incentive tax credit) down, your payment remains the same as when the loan started. If you don't pay down the ITC amount due in month 18, then your loan payment increases, but not substantially. I chose a loan to keep my cash reserves and the benefit is definitely worth it since my payment to the both the lender and energy company is less than if I had not received a loan. It's a win win!

I'm so pleased with the results of my Solor. It's easy to track the power usages per day. I could not be happier.

Update:
I read Sunlight's response and clearly they didn't even read my review or they wouldn't be asking me to call to explain what happened. Am I allowed to do ZERO STARS? You people are hopeless!!!!

Original review:
I couldn't remember what my interest rate so I called the number on the bill. Thought this would take five minutes at most.
We it is now 34 minutes since this began to have them find my account and tell me the interest rate. Unbelievable! No one picked up at the number written on the bill. I tried the customer extention, called back and tried the realtor extention and called back a third time, can't remember what they said the third extention was and again it rang and rang and rang and finally a machine picked up asking for me to leave a message. I did that.
Then I google them called that number, selected the customer extension eventually someone answered.
I was thrilled to talk to a person. I told the man all I needed was me interest rate and I have my account number, couldn't find me, asked for my name, spelled out my name, couldn't find me, then I said it again, spelled it, then the email address, then a different email address, nope, then he puts me on hold for 8 minutes and 54 seconds. He got on the line to say they found my account but he had to put me on hold again to find the interest rate. On hold again but he came back in about two minutes. Unbelievable!!!!
I'm going to get a loan just to pay off this loan so I never have to deal with them again. Horrible, waste of my time!!!#

Everything has gone through as I was in the room with them. This has been a smooth process of financing. Thank you.

Tone of their letter describing terms of loan was very threatening! Having had credit for over 50 years without ever defaulting on a loan (Credit Score over 800) I was appalled at what I was reading. I called Solar Company I am using and suggested they find another loan company.

Just read all these horrible reviews. I am not happy at all with this company and with all these issues looks like a deceptive trade practice lawsuit.

You don't get the tax credit they promise you. There is no way in their online system to pay off the principal early. They don't tell you that you are paying interest only for the first year. This isn't a financial company, it is a SCAM.

This company never follows its terms of agreement. Install is from the date everything is hooked up and approved by your building official and they went by the day they were dropped in the driveway. Multiple calls made that are never returned. Tell you one thing and then never follow through. Was advised they would re-age the account to fix their issue and then denied that the conversation ever occurred. Appears that no one really cares about the borrower only the companies that install the panels. This would be a good company for a Class Action Lawsuit by the vast amount of similar claims on these reviews.

The whole solar panel process was seamless. We had one point of contact who was professional, knowledgeable, and available. They took care of the whole thing and even worked with the city and HOA to make this happen. Great service!

Much like other negative and extremely honest reviewers, this company is HORRIBLE. I've never seen such deception. For example I tried to give them $1,800.00 for my first payment and I was set up on "auto pay" according to them. They rejected the $1,800.00 payment and then had the audacity to charge me a "late fee" for missing my payment, even while I was according to them enrolled in "auto pay" - seriously?!?!?! They told me to contact my financial institution, which I did and they said everything was fine (I had enough money in the account and there were no restrictions). I would avoid this company at all costs. I'm currently looking into a fixed rate HELOC through a local credit union so I can pay off these crooks as soon as possible and get them out of my life. I may send my experience to the BBB and I've never done that before - that's how bad they are. Their online system might be from the late 1980's and "auto pay", well be careful even if they send you confirmations. I'm beyond frustrated with their incompetence.

They are inept, incompetent, and provide fraudulent billing statements. The first year and half are reduced payments, GreenEnergy did not inform us it was interest only on a 44K loan. We have been making extra payments as "Principle Only". Last month statement only shows we made a 122.67 payment when we actually paid 222.67 Interest only and extra 200.00 for principle only for a total of 422.67. This is deceptive business practice and fraudulent billing. I want out of this loan ASAP. I do not recommend them to our enemies.

I'd give them ZERO stars if that were an option. When purchasing the system we were told a $10,000 tax refund would be ours or 30% of purchase price as soon as we filed our taxes. As long as we applied that $10,000 to the loan, our monthly payment would not increase. WRONG, found out it was a whopping $646 refund and none of that goes to us, only the IRS.

Forget that, I paid $15,000 to them to not only keep the payment from increasing, but just to get this hideous loan paid off. I requested an amortization schedule and low and behold, ZERO dollars have been paid to principal prior to the above payment for nearly a year. Then, a portion of this large payment, NOT THE FULL PAYMENT, was put towards principal and the payment still shows an increase of $70 a month. Been trying to reach the Director for over a week, never a returned call or even an email. Time for a lawyer. This is NOT legal as a fixed loan. If you are experiencing the same issues, please be verbal about it.

About a 1.5 month(s) ago, I found out that I not only had one loan out with this company but I had two. I got a random letter in the mail. I contacted them and advised them of this information and they informed me they would escalate my call and I would get a call from the finance manager. After three weeks of no calls, I called them back. A lady named Ashley advised that she would make sure a manager called me back within 24 hours. 72 hours later, still no call. I contacted them again and they said they'll escalate it to a manager. 48 hours later, still no call. Called again, told me they just spoke with the manager and he will call me in 20 minutes. 72 hours later still no call. I decided to start calling every day and they kept telling me that they will call back within 24 hours. Still no call. This is ridiculous. I will be reaching out to the Better Business Bureau over this issue. As of now, still no call backs.

I wish we never would of done this. Costing us a fortune and hasn’t done anything towards our electric bill, but of course I guess it hasn’t been ten years so why would we see a difference. They tell us we have to give them all of our federal tax return in order to pay down on the panels, which I think is bullshit! What you pay for the panels you could buy a small house! Thought maybe we would get something from them for tax purposes, but I guess not. How the hell does that work? Not a happy camper. Been paying on these three months and our principal balance has gone down one dollar. Whatever! About to call and talk to a lawyer

Set up auto-pay, then keep getting notices that my payment was not received. Go online to make my payment manually and you cannot find their online payment center AT ALL. Not through their homepage, not throwing them Google, nothing. Their past due notice doesn’t list their website at all, let alone instructions on how to pay them online. I would never use this company again not recommend it. They seem more intent on destroying their customers’ credit rather than making it easy for customers to make payments. Beware doing business with them.

I’ve never had so many issues with a company so quick It hasn’t even been 60 days since my first payment was due which I never received any bill for even though I set up automatic payments for. They said that I had submitted a blank page where my account information was supposed to be My signature was attached to it but no info and that is why the payment never came out. Why would I submit a blank page with my signature? Now they are saying I am Overdue by double the amount that was contracted for. The contract clearly states that only $199 is due 60 days after the installation. Because of the date of installation was entered incorrectly for a month earlier, they charged me twice the amount breaking the contract. It has been such a pain to fix it because the Account customer service people say that the company head supervisor has to be the one to override it but the head supervisor says the account services people have to be the ones to change it. I even reached out to the people who installed it and received an email stating the date that it was installed clearly so I have proof that the data entered was Incorrect. It’s like they’re not even communicating with each other and randomly making a contact Not only have they broke their contract, they cannot give me a straight answer and they can’t make a decision as to how to fix it between the financing and the supervisor. I’ve been pushed back & forth between the two Meanwhile, They sent the payment to collections so I’m also trying to Deal with that so that it doesn’t ruin my credit. By the way this is my very FIRST payment that was supposed to be automatically pulled 60 days after the installation. People I’m dealing with my very FIRST payment with a crappy company and I have a very long time for this loan to be completed! I haven’t received any correspondence with them about my bill, about the automatic payment page being blank, NOTHING! I was waiting until the end of November for the payment to come out as its due in November But because I chose to check up on it, I am suddenly receiving an email saying that my account is overdue and they tacked on an extra month charge because the installation date that they have is one month earlier than the date that it actually happened. Do not go with this company!!! I implore you do not waste yourtime!

I went solar and worked in the industry and left due to the company using this company this is a terrible company to do business with they cant keep my account up to date and my payments are not going to were they should be some times my principal goes to were it should and other times it doesn't nobody can tell me why I ask for a statement and they don't send me one of my entire payment history .I think there very shady and I will be refinancing my loan with someone else and when I called there customer service line with questions I was told that I should refinance with someone else bye them that that's what most people due REALLY!!! BEWARE OF THIS COMPANY!!!

worst online service, I set up my account to make automatic payments, the payments were never made, now my account is past due. I'm trying to log in and I can´t, trying to talk with a customer services representative and nobody answer....very frustrating.

There website is a joke. There customer support center is a joke. And there statements they send in the mail are a joke.

Approval process was quick and painless I love the different options when it comes to the loan terms and overall I am very satisfied with the performance. They do what the say they will and the few times I talked to the customer service reps have been pleasant. I would recommend them to anyone looking to go solar.

What a Mickey mouse company that can not give you a statement with a current payment amount and a running total of payments. So you can check your balances with theirs and their website is a bigger joke because that is worse than their invoice or as they call it remittance section meaning....a piece of paper that is worth nothing...they are the worst company with no customer service at all and they tell you that on the phone they are proud of it!!!!

The loan process was easy and straightforward. Details are clearly written in the original loan documents. I know what my monthly payments are for my 10 yr. loan and the total amount of interest that will be collected when the loan is paid off.

Solar system is on my roof producing 100% of the energy my household consumes, monthly energy payment is cut in half to pay the loan (P+I) for the solar system and no more payments to the utility company other than a few bucks for the connection fees. What more can I ask for. Thanks for making it possible because I would never have installed solar if I had to front the money.

Sunlight parterned with a technology credit union to get me a great loan (under 3%) on a residential solar system. We are already seeing the benefits of our solar system; thanks Sunlight for helping to facilitate this process. Smooth transaction!

Sunlight partners with the installers, the buyer just has to pay the bill. Once the loan documents are signed there is no additional step before the money, your money, flows. After the installation no signature is required, to confirm that the job is completed, the requirement is that there are solar panels on the roof. The installer reports the panels are installed you pay, no questions asked. You decide if this is good enough for you

I'm amazed at the level of ineptitude! You would think that a financial company's employees would be a little more thorough in their level of work. And would want to double check things to make sure that what they're seeing is accurate. Especially when it comes to someone who is supposedly in the role of Director of Operations. You would be wrong!

There was an error with my credit score. I was told by various representatives that they use Experian. Only to find out later from a manager that a different system/calculation is used.

The representative who I had spoken with stated that "I didn't meet a certain profile". When I asked for further clarification on this, I was told I would need to contact Experian. After doing so, I later found out that a score of 650 or better was needed. I recently purchased a house, own a successful business and my score is well above 650.

To make sure I wasn't going crazy, I had my score sent to me from Experian and they confirmed that my numbers were well above the needed threshold. I tried calling back, spoke with another representative, who then put through to the "Director of Operations". At least that's what he told me. When I provided my Experian score I was told that while they go by the Experian score, they have their own way of calculating scores, so it's not really my Experian score. When I asked for further clarification, he could not or would not provide any further detail. And when I asked if we could call Experian together to confirm what the real FICO number was, I was simply told no.

The tone of the call was unpleasant. And their unwillingness to double check their information was extremely aggravating. There is obviously something off here and I would not trust them with a $50 loan let alone one for a significantly higher amount.

This is the worst customer service with the shadiest billing practices

Their automatic billing service doesn’t even give you the balance on your remaining loan nor is there any history of payments. The customer service representative told me to use the original pay schedule on the contract. I don’t know of any financial institution that doesn’t show your current balance and interest accrued. Very shady.

very hard to get in touch with anybody. the phone number on my last statement says its disconnected. i dont get complete monthly statements. when i asked why i was told we dont do that. however a vp from the teaneck office guarenteed me i would start getting them...still havent.