Sunlight Financial - Profile & Reviews

Upon reaching an agreement of a 1.49% APR thats what helped sell me on sunlight, I waited for installation and am still waiting to activate the system but now my APR was raised to 1.99. After signing they said I had to activate auto pay to receive the 1.49 APR so i said fine and was waiting for the system to be activated to do so. By the time i tried to set up the auto pay they said it was too late and that i am now stuck with the 1.99%. I never recieved a date to when i was suppose to set it up, I receiced an 2 emails from them but it didnt say a due date and now im stuck with the 1.99. This to me seems like a predatory behavior on part of sunlight.

I am happy the installer company of my solar system, and the loan company is very efficient and professional. I would recommend highly.

I was disappointed with the information pertaining to energy credit. I was provided a total price for the project and stated I would be getting the $10,000 energy credit. The $10,000 was to be applied to the balance to reduce the principle. Unfortunately, not everyone will receive $10,000 as a refund and will not be able to apply that $10,000 to the balance. I was only able to receive a little over $5,000 as a tax refund.

Sunlight Financial kept the communication channels open, keeping me informed, answering all my questions thoroughly. The 'paperwork' was easy to read and understand.

I bought my first house and after a year I hated the cost of electricity. The company I chose for solar panels set up the financing. Since I was paying over $200 per month average I would have been happy to pay 250 a month to own my solar system. Sunlight financial came through. I now pay them less than $100 a month and my energy bill is nothing! So I am saving over $100 per month and will own my system in less than 10 years. The only problem I had was figuring out thier web page and setting up direct payment. I ended up making a late payment because of this. It was also a bit hard to get ahold of customer service. Yes I would recommend sunlight financial for your solar needs!

I've had almost no interaction with Sunlight Financial which shows how well they provide their lending services. The approval was quick and in the year I've had the system, I've had no issues with Sunlight in anyway. Highly recommend.

It was done in a fast and positive manner with respect for each other.

I used this company for solar financing, based on recommendation of my solar company. Everything was done securely online or via email, which was great. No traveling and no issues. Their process is straight forward & clear and it was executed smoothly.

5 stars excellent customer service and great value!!

All good, nothing bad to report.

Getting this loan set up for our Tesla solar panels was easy and straightforward, and connecting up the account online and making payments has been simple and painless.

I recently received financing for a solar system from Sunlight Financial. I received the funding quickly with no issues. I would highly recommend them for their services.

Financed my roof for solar thru Sunlight Financial. The staff here are very friendly & professinal. Making payments
were always easy as they gladly help you over the phone. Very, very friendly company.

All the people involved in financing were amazing helpful and respectful thanks!

I was very pleased with the installation and so was Mohave Electric. They said it was one of the best installation they had ever seen .I usually have 2 or 3 months a year that they pay me for my excess power that I make.

Sunlight Financial has made my solar purchase a smooth and relaxing event. I have had not had an concerns or issues and recommend them to anyone thinking about going solar.

It works great and we love it.

They sold the loan to another bank, I think. Some credit union in California. Went to pay off the loan early, they made me make two payments three days apart. Tried paying off the loan early to refinance my house. Nearly missed the deadline for the refinance because of the credit union not letting me payoff the loan in one transaction. What should have taken 3 days max, took 9. Also, the reason I made the early payoff was because the credit union refused to send in the proper paperwork regarding the lean on the house for the solar loan. The extra stress made the experience with all of it rather unpleasant.

So far I am happy with the service I have received. The billing has been efficient and have not had any problems so far.

Great product with excellent quality and customer service, but it will set you back quite a bit.

satisfied

I recommend Sunlight Financing was easy, no problems and good rates. I am glad Sunlight Financing was there to help me buy my solar panels for my home.

Everything went smoothly

I have tried to contact Sunlight financial to discuss why my payment went up and just a few dollars going to the principal of loan. Since I got my solar the amount I was paying was reasonable now it has doubled. I am trying to get out of this loan agreement and I would definitely not recommend this company. They have been non- responsive to my inquiries. they have failed in all the catagories below.

We had solar put on by Barrett Solar in June. When they told us the points of going solar I asked "so if power goes out the solar takes over?" They said "no" you will need a generator." We ordered a natural gas generator big enough to power the house. This all cost us over 22 thousand dollars. The financed this through Sunlight financial and we had 90 days until first payment. We called Sunlight the day before the payment and told them the contract has not been completed. We don't have the generator. They said that was not their problem. The head of Barrett Solar will not answer my phone calls or call me back.

Had solar installed back in February. It's never run right. Had local electric company and the rep who sold the system out to my house together to figure out the issue. Firstly, the panels weren't installed as per the plan so that was why the panels were useless after 4pm. Secondly, the installers hadn't put flashing under the shingles so we more than likely have a leaking roof too. After a recent storm only half the house is back up and I've lost all wifi.
Now I have to find a solar electrician to come out and fix the installers mess so at least I have power in the house.

The installers won't respond to either the rep or myself. Ive sent an email to support@sunlight so I'll see if that does anything!

Joint applied for a loan with my husband, we both have great credit (750+) and are going through a ReFI now on it. Sunlight denied us because my husband only has 2 lines of credit open. Despite neither of us ever being late on a payment, and me having paid off student loans, an open credit card for 15 years and no late payments, my husband only has 1 credit card and the mortgage. No car loans! No retail credit cards (that was the lady's suggestion when we called)! How dare we make good financial decisions. Trash. Just makes me conclude that this company's interests are clearly not in line with the financial best interests of those they lend to .

Don’t get a loan do the lease thing, Reason I say this is we got panels and used Tesla, loan is through Sunlight financial, well if you want to move your screwed out of your, equity because they won’t transfer UCC1 code or what ever it is which keeps them from losing panels if house forecloses, that the panel are not part of the house etc. (we would of paid for app fee to transfer to our new home) and the panels have to be paid off - which means house can’t be sold unless they are ...How do you pay a 28,000 loan? your equity and they know that and won’t let you just move the panels to the new house with a new UCC1 code, when you want to move to and just continue to pay out loan monthly! Hell their interest on that is another 28 So frustrating for get the equity for the down on your new home Sunlight gets it !!! Yes I’m disappointed and will warn others not to do this !!! So dumb !!! Has we been told you can not move panels if you do decide to move unless they are paid off We would not have gotten them :-( do we like the energy saving yes it’s just sunlight we are not happy with

Encore Solar installed my panels back in Feb and I still don't have solar power. Sunlight refused to help me but demand payment on a product not working. Still haven't received reimbursement from Encore Solar. Wish I would have read the reviews before singing.

My panels were installed since mids of december 2019. Until now they have not generate any power. I have called sunlight so many times and all they tell me is they will escalate to their manager. I had 720+ credit score and still gave me a 3.99% interest. Ow, but they are getting they're payment every month no matter what. This company IS A JOKE BEWARE EVERYONE OUT THERE!!!!

Did you know this company charges 4% a day with a great Credit score? I have to refinance my house to get out of this scam, don’t fall for it, Solar is the way of the future, but what they’re charging is so wrong.

The panels take time before they start to generate power. My panels were put on line in October.They didn't begin to generate power until six months later.Unhappily,the one green flashing light indicated the unit had to be re-booted.Once re-booted it functioned much better!! Make sure two green bars are lit.A steady,not flashing,light.The representatives have been very professional. They worked with me to resolve my issues.

Help the tax credit information.

We are completing our 2nd year of working with Sunlight Financial on repayment of our solar loan with them. The loan contract was sound and both sides are executing their parts smoothly and efficiently. The terms were excellent, and we like the pre-payment ability afforded us throughout the life of the loan. We are pleased with Sunlight Financial and would not hesitate to work with them on future financial needs. We very much appreciate our relationship with Sunlight Financial and their support.

Have had no problems with Sunlight

We installed solar panels last year. The difference is my electric bill has put a big smile on my face. Every month I no longer cringe when the bill comes in. I'm actually excited to see how much we saved for t he month. We no longer have to dress in layers to stay warm or the summer months to sweat. I would encourage everyone to save energy and money by letting Sunlight install solar panels.

the service provided was excellent infall respects. reactions were timely, no promises were made that were not kept and all i's were dotted and t's were crossed.

Easy, fast, and excellent support.

The finance was set up very efficiently.

the account access and payment process was easy to set up after the purchase of the solar pannels

My bill has drastically reduced.

This is the first financial institution I have dealt with that is easy peasy.

I don't use this company.

I am very satisfied with the service many of the associates provided. The responded better than I could have expected and some. Would recommend any of my family or friends looking to buy Solar to give them a go. Job well done!

I have had no problems with Sunlight. I appreciate everything your company has done for me. Very prompt and courteous.

It has been a pleasure working with Sunlight Financial. Whenever I call, I get a timely response by a courteous and knowledgeable staff member. I anticipate a very successful working relationship in the long term. That is a compliment in and of itself. many companies seem to forget Customer service principles after you have signed on the dotted line.

Everyone was helpful and worked hard to get things done quickly and efficiently.

Process took about 10 to 12 weeks to get everything set up, from installations to approval and usage of the equipment. They communicated during and after the process, very happy with my choice.

I have had our solar for almost 2 years. Through the loan process and the time since I have nothing but good things to say about Sunlight Financial. Easy to work with and responsive to my needs.

Great

Their rates are pretty good and they do offer an online portal but it's pretty limited. One big negative, when I was refinancing my house, they took a long time to return subordination paperwork which cost me a few hundred dollars because the refi had to be extended.

I wan to star by saying that Sunlight financial, are a big liars they are a huge scam they told me I was gonna get over thirteen thousand dollars rebate on my income taxes this year 2020 base on the solar system I install in my property also in the information I provide them about my income. Didn't happen at all not even near I only got back $1,825 dollars and customers only have three chances to claim this type of rebate and my accounting person follow step by step with sunlight financial agent instructed us to claim the rebate and what form to used. So bottom line is that I'll be getting counting the other two chances I have left beside this year if I get the same in the other two more years to come I be getting in total of $5,475 dollars. Also when I called customer services Sunlight financial I asked them what about if I can obviously give at the 17 month grade period that you guys give customer to give back the insentive from government which in my case is over 13 thousand dollars since am not getting back not even near that amount would you guys increase my monthly payment and they told me yes. AM TELLING YOU folks stay away from this clown they are not profesional and all they care is to take your money. There's no saving on solar everything is a huge scam. This is a real customer am not lying about this comment 100% true. People take my advice. DO NOT GO SOLAR.

WE HAD A NEW SOLAR SYSTEM PUT IN AND IT WORKS GREAT AND OUR POWER BILLS ARE LIKE 16.50 AND THE HIGH WAS 64.50. THANK YOU!

Not much contact but everything worked out ok

Sunlight made the whole process on line very easy to work with. There a few adjustments and that was handled well also. So the whole experience was great. I would welcome see them on any of my future purchases.

I’m fascinated with the service, but especially the interest, and thankful because for you help can I realize my project

We had several workers that got the job done. Then of course our electric company approved the work. We have paid very little to the electric company and only pay for the panels. We are happy to know that our payments will never increase. I monitor the system and love to see how much energy we produce.

I've been very happy with Sunlight - no problems whatsoever!

Working with this company gave me the confidence that I was making a very educated decision. The staff were very friendly and professional. They did a very good job that has made my neighbors keep asking me for a referral. They have a commendable tech support program .

Excellent communication with company rep regarding terms of loan and process of payment, etc. Representative was very thorough and made sure I understood what she had told me.

The ease of which the whole solar system and payment process came about was easy for us. Tesla handled all the paperwork and Sunlight handled setting up the payments. We now enjoy 101% offset to our electric bill an the system runs our whole house and charges both our electric cars.

Simple and quick

Our townhouse has a roof facing south, so it was a good candidate for panels. Our panels were installed and connected in the fall. Winter months with shorter days, clouds, and snow are not the best time to evaluate the production of solar electricity, but on our February bill, our panels out produced our electrical use. Having added 2 EV vehicles last summer which we plug in at home, this means that our panels also covered the cost of charging our vehicles. Nice!

Excellent company to work with, so efficient and helpful. Got the Job done quickly & neatly. Saving so much on electrical already.

Process was smooth and easy to get financed to buy our solar. Definently reccomend to get the tax rebate. You can have it paid off in no time!

Great company and wonderful service

Miss led buy salesman

The financing was easy with no hidden fees or price gouging. The payments were less than my electric bill. I paid off the loan with my Roth IRA when I turned 59.5 and had no problems with that either.

Panels work as expected. Could use more generating capacity, but clouds and rain interfere

After a year of solar generation, I got a check that will cover my electric bill for half a year. The installation was done quickly and I got a badly needed roof installation at the same time. Thanks!

When my wife and I decided to go solar, the solar company, 3Guys Solar from Orlando Fl, put the financing thru Sunlight Financial. We received approval immediately and the whole project and paperwork process was flawless. Sunlight has been responsive to any questions involving our account. We are completely happy and satisfied with our relationship with Sunlight Financial

Sunlight Financial did an awesome job on getting us our loan for our Solar System, and it has been a good experience in paying it off. Thanks Sunlight Financial.

Sunlight Financial had great terms and easy loan processing. I'd recommend them for anyone financing solar.

While receiving proposals for PV (photovoltaic) home solar, I came across Sunlight Financial through Tesla Energy (car manufacturer). There were two options for a loan based on length which had favorable rate/term compared to other lenders that appealed to me. The whole process was seamless and online which allowed me to have solar panels installed on my roof in a timely manner and before the tax credit decreased for 2020. Sunlight Fin. works with a local lender to facilitate the loan. Solar loans are unique in the fact that after 18 months, if you pay the percentage of ITC (incentive tax credit) down, your payment remains the same as when the loan started. If you don't pay down the ITC amount due in month 18, then your loan payment increases, but not substantially. I chose a loan to keep my cash reserves and the benefit is definitely worth it since my payment to the both the lender and energy company is less than if I had not received a loan. It's a win win!

I'm so pleased with the results of my Solor. It's easy to track the power usages per day. I could not be happier.

Update:
I read Sunlight's response and clearly they didn't even read my review or they wouldn't be asking me to call to explain what happened. Am I allowed to do ZERO STARS? You people are hopeless!!!!

Original review:
I couldn't remember what my interest rate so I called the number on the bill. Thought this would take five minutes at most.
We it is now 34 minutes since this began to have them find my account and tell me the interest rate. Unbelievable! No one picked up at the number written on the bill. I tried the customer extention, called back and tried the realtor extention and called back a third time, can't remember what they said the third extention was and again it rang and rang and rang and finally a machine picked up asking for me to leave a message. I did that.
Then I google them called that number, selected the customer extension eventually someone answered.
I was thrilled to talk to a person. I told the man all I needed was me interest rate and I have my account number, couldn't find me, asked for my name, spelled out my name, couldn't find me, then I said it again, spelled it, then the email address, then a different email address, nope, then he puts me on hold for 8 minutes and 54 seconds. He got on the line to say they found my account but he had to put me on hold again to find the interest rate. On hold again but he came back in about two minutes. Unbelievable!!!!
I'm going to get a loan just to pay off this loan so I never have to deal with them again. Horrible, waste of my time!!!#

Everything has gone through as I was in the room with them. This has been a smooth process of financing. Thank you.

Tone of their letter describing terms of loan was very threatening! Having had credit for over 50 years without ever defaulting on a loan (Credit Score over 800) I was appalled at what I was reading. I called Solar Company I am using and suggested they find another loan company.

Just read all these horrible reviews. I am not happy at all with this company and with all these issues looks like a deceptive trade practice lawsuit.

You don't get the tax credit they promise you. There is no way in their online system to pay off the principal early. They don't tell you that you are paying interest only for the first year. This isn't a financial company, it is a SCAM.

This company never follows its terms of agreement. Install is from the date everything is hooked up and approved by your building official and they went by the day they were dropped in the driveway. Multiple calls made that are never returned. Tell you one thing and then never follow through. Was advised they would re-age the account to fix their issue and then denied that the conversation ever occurred. Appears that no one really cares about the borrower only the companies that install the panels. This would be a good company for a Class Action Lawsuit by the vast amount of similar claims on these reviews.

The whole solar panel process was seamless. We had one point of contact who was professional, knowledgeable, and available. They took care of the whole thing and even worked with the city and HOA to make this happen. Great service!

Much like other negative and extremely honest reviewers, this company is HORRIBLE. I've never seen such deception. For example I tried to give them $1,800.00 for my first payment and I was set up on "auto pay" according to them. They rejected the $1,800.00 payment and then had the audacity to charge me a "late fee" for missing my payment, even while I was according to them enrolled in "auto pay" - seriously?!?!?! They told me to contact my financial institution, which I did and they said everything was fine (I had enough money in the account and there were no restrictions). I would avoid this company at all costs. I'm currently looking into a fixed rate HELOC through a local credit union so I can pay off these crooks as soon as possible and get them out of my life. I may send my experience to the BBB and I've never done that before - that's how bad they are. Their online system might be from the late 1980's and "auto pay", well be careful even if they send you confirmations. I'm beyond frustrated with their incompetence.

They are inept, incompetent, and provide fraudulent billing statements. The first year and half are reduced payments, GreenEnergy did not inform us it was interest only on a 44K loan. We have been making extra payments as "Principle Only". Last month statement only shows we made a 122.67 payment when we actually paid 222.67 Interest only and extra 200.00 for principle only for a total of 422.67. This is deceptive business practice and fraudulent billing. I want out of this loan ASAP. I do not recommend them to our enemies.

I'd give them ZERO stars if that were an option. When purchasing the system we were told a $10,000 tax refund would be ours or 30% of purchase price as soon as we filed our taxes. As long as we applied that $10,000 to the loan, our monthly payment would not increase. WRONG, found out it was a whopping $646 refund and none of that goes to us, only the IRS.

Forget that, I paid $15,000 to them to not only keep the payment from increasing, but just to get this hideous loan paid off. I requested an amortization schedule and low and behold, ZERO dollars have been paid to principal prior to the above payment for nearly a year. Then, a portion of this large payment, NOT THE FULL PAYMENT, was put towards principal and the payment still shows an increase of $70 a month. Been trying to reach the Director for over a week, never a returned call or even an email. Time for a lawyer. This is NOT legal as a fixed loan. If you are experiencing the same issues, please be verbal about it.