Sunlight Financial - Profile & Reviews

Solar power , lies and don't keep there word. Over 6 months still not hooked to back up.

Thank you for all you did with my Solar company getting things done. They are moving a little bit faster.

So easy from start to finish. Great follow up and continuous customer service. Very seamless transaction.
Would highly recommend.

Very disappointed in my overall experience with Sunlight. And fortunately were not able to help me getting a lower interest rate. There was definitely lapses in communication in regards to getting a voided check and the timing of when it was needed. I tried to escalate my concerns with upper management and was never given a response. I've chosen to handle my loan with my new loan servicer, but I would never recommend this company going forward as they were not clear in their communication of when the loan was ever going to be funded. The process is much more vague than other loan options that people receive. More importantly I was disappointed in upper management in their ability and unwillingness to not provide a lower interest rate. Simple bank information was needed in order to obtain a lower interest rate, and due to their lack of communication I was unable to submit at the time needed.

The solar conplany lied and neither you or them were help

Everything was a seamless transaction went very smoothly with a great rate

The whole process from start to finish was professional and painless. Couldn't ask for anything better.

Erie Construction Company were on time and manner. They did a good job. Thank you Sunlight for the loan.

Easy to pay for any home needs with their app.

On point and let me know what's going on every step of the way. Helped me out on the steps of the process.

I have tried to find out how to monitor my panels. To see how much electricity they are producing. I have been told that different people will send me the information for.that. The latest request was last week and still no bananas.

So far, just beginning my experience with Sunlight, I feel they are very good at keeping me informed and letting me know what to anticipate for my repayment schedule.

I expected my electric bill to be less to off set the cost of the panels and installation but it isn't . Now I have the loan to pay off plus the electric bill I was hoping would be at least cut in half,but isn't ,it's now the same as allways. I'm very dissatisfied . since we are tax exempt , due to military service veteran disabled status , the financial incentive was just put towards the power usage bill. Now the incentive has been used , the power bill is just as high as it allways was before installation .

Everything went well. No complaining.

Great company for financing windows.

Application was straightforward and easy. Response time was quick. Setup for payments clear

Working with Sunlight was easy, made sense, and a good experience. Explanations made sense and were easy to understand, well informed staff

Very pleasant people to work with and. Very knowledgeable about they're products

Had nothing but trouble with the solar company contacted them kept getting assigned different case managers 3 the first one was the best started getting results then she was gone 2 one not so much but a little the 3rd one was worthless she lied never returned phone calls I would not recommend this company for your financial needs or Sun Stor Solar

Sunlight caused a delay on my loan authorization because they didn't have verification my house was my primary residence. Not a big deal...except they didn't tell anyone! Then we provided the information, the customer service rep said we were all good, and two weeks goes by with no authorization to proceed... I call again, and they just didn't save (or at least one had no record of) the verification we had JUST provided two weeks earlier. It got worked out in the end, but it caused my 2020 install to turn into a 2021 install, which could have had dramatic repercussions on incentives.

Sunlight found Corning CU in NY for my PV and handled the application paperwork smoothly. I have no issues at all with Sunlight or Corning CU throughout the process and both have been a pleasure to work with.

Bad customer service.
They lied to me during the all process.

Sunlight Financial provided a great opportunity for me to lower my energy bill and eventually eliminate it while helping produce clean energy!

I love my windows. Affordable, 2 day installation during a snow storm. Complete clean up. Absolutely wonderful staff and easy financing.

Calling them is worthless, no one answers, and we got disconnected before speaking with anyone 10 + times in a row.
Their website is horrible and has 0 options for adding money outside of the monthly payment.
No customer service
Outdated and mostly useless website
Phone tree prompts are extremely slow, so we would wait over a minute to get to the correct option, then immediately get hung up on.

We paid a loan off they sent us a pay off document paper. Then they sent us another bill . So we called them they said they would call back but they did not .doing called them they said we still owe them 12,000.00 I said that’s ok I’ll pay you guys but I don’t want to pay that 80. Dollars interest from a mouth ago when I first made the pay off these people are so greedy so I had to pay it. I hope and pray they choke on it. And Erie roofing did it to us. Thanks Erie I see how much you care

I was definitely given false information on how this loan would work.

My loan has gone up $125 a month because I didn't give them the $18,000 tax credit I was suppose to receive. Which in fact I didn't get.

When asked about the non guaranteeing of the tax credit. The reply was, it has to be put in the paperwork for THEIR protection. An honest company would stand by their word.

To top it off! My payments only go to the interest which is ridiculous!

I trusted this company. I have tried to get help but nobody will get back to me.

Unfortunately I'm not the only one who has had problems with this company.

Upon reaching an agreement of a 1.49% APR thats what helped sell me on sunlight, I waited for installation and am still waiting to activate the system but now my APR was raised to 1.99. After signing they said I had to activate auto pay to receive the 1.49 APR so i said fine and was waiting for the system to be activated to do so. By the time i tried to set up the auto pay they said it was too late and that i am now stuck with the 1.99%. I never recieved a date to when i was suppose to set it up, I receiced an 2 emails from them but it didnt say a due date and now im stuck with the 1.99. This to me seems like a predatory behavior on part of sunlight.

I am happy the installer company of my solar system, and the loan company is very efficient and professional. I would recommend highly.

I was disappointed with the information pertaining to energy credit. I was provided a total price for the project and stated I would be getting the $10,000 energy credit. The $10,000 was to be applied to the balance to reduce the principle. Unfortunately, not everyone will receive $10,000 as a refund and will not be able to apply that $10,000 to the balance. I was only able to receive a little over $5,000 as a tax refund.

Sunlight Financial kept the communication channels open, keeping me informed, answering all my questions thoroughly. The 'paperwork' was easy to read and understand.

I bought my first house and after a year I hated the cost of electricity. The company I chose for solar panels set up the financing. Since I was paying over $200 per month average I would have been happy to pay 250 a month to own my solar system. Sunlight financial came through. I now pay them less than $100 a month and my energy bill is nothing! So I am saving over $100 per month and will own my system in less than 10 years. The only problem I had was figuring out thier web page and setting up direct payment. I ended up making a late payment because of this. It was also a bit hard to get ahold of customer service. Yes I would recommend sunlight financial for your solar needs!

I've had almost no interaction with Sunlight Financial which shows how well they provide their lending services. The approval was quick and in the year I've had the system, I've had no issues with Sunlight in anyway. Highly recommend.

It was done in a fast and positive manner with respect for each other.

I used this company for solar financing, based on recommendation of my solar company. Everything was done securely online or via email, which was great. No traveling and no issues. Their process is straight forward & clear and it was executed smoothly.

5 stars excellent customer service and great value!!

All good, nothing bad to report.

Getting this loan set up for our Tesla solar panels was easy and straightforward, and connecting up the account online and making payments has been simple and painless.

I recently received financing for a solar system from Sunlight Financial. I received the funding quickly with no issues. I would highly recommend them for their services.

Financed my roof for solar thru Sunlight Financial. The staff here are very friendly & professinal. Making payments
were always easy as they gladly help you over the phone. Very, very friendly company.

All the people involved in financing were amazing helpful and respectful thanks!

I was very pleased with the installation and so was Mohave Electric. They said it was one of the best installation they had ever seen .I usually have 2 or 3 months a year that they pay me for my excess power that I make.

Sunlight Financial has made my solar purchase a smooth and relaxing event. I have had not had an concerns or issues and recommend them to anyone thinking about going solar.

It works great and we love it.

They sold the loan to another bank, I think. Some credit union in California. Went to pay off the loan early, they made me make two payments three days apart. Tried paying off the loan early to refinance my house. Nearly missed the deadline for the refinance because of the credit union not letting me payoff the loan in one transaction. What should have taken 3 days max, took 9. Also, the reason I made the early payoff was because the credit union refused to send in the proper paperwork regarding the lean on the house for the solar loan. The extra stress made the experience with all of it rather unpleasant.

So far I am happy with the service I have received. The billing has been efficient and have not had any problems so far.

Great product with excellent quality and customer service, but it will set you back quite a bit.

satisfied

I recommend Sunlight Financing was easy, no problems and good rates. I am glad Sunlight Financing was there to help me buy my solar panels for my home.

Everything went smoothly

I have tried to contact Sunlight financial to discuss why my payment went up and just a few dollars going to the principal of loan. Since I got my solar the amount I was paying was reasonable now it has doubled. I am trying to get out of this loan agreement and I would definitely not recommend this company. They have been non- responsive to my inquiries. they have failed in all the catagories below.

We had solar put on by Barrett Solar in June. When they told us the points of going solar I asked "so if power goes out the solar takes over?" They said "no" you will need a generator." We ordered a natural gas generator big enough to power the house. This all cost us over 22 thousand dollars. The financed this through Sunlight financial and we had 90 days until first payment. We called Sunlight the day before the payment and told them the contract has not been completed. We don't have the generator. They said that was not their problem. The head of Barrett Solar will not answer my phone calls or call me back.

Had solar installed back in February. It's never run right. Had local electric company and the rep who sold the system out to my house together to figure out the issue. Firstly, the panels weren't installed as per the plan so that was why the panels were useless after 4pm. Secondly, the installers hadn't put flashing under the shingles so we more than likely have a leaking roof too. After a recent storm only half the house is back up and I've lost all wifi.
Now I have to find a solar electrician to come out and fix the installers mess so at least I have power in the house.

The installers won't respond to either the rep or myself. Ive sent an email to support@sunlight so I'll see if that does anything!

Joint applied for a loan with my husband, we both have great credit (750+) and are going through a ReFI now on it. Sunlight denied us because my husband only has 2 lines of credit open. Despite neither of us ever being late on a payment, and me having paid off student loans, an open credit card for 15 years and no late payments, my husband only has 1 credit card and the mortgage. No car loans! No retail credit cards (that was the lady's suggestion when we called)! How dare we make good financial decisions. Trash. Just makes me conclude that this company's interests are clearly not in line with the financial best interests of those they lend to .

Don’t get a loan do the lease thing, Reason I say this is we got panels and used Tesla, loan is through Sunlight financial, well if you want to move your screwed out of your, equity because they won’t transfer UCC1 code or what ever it is which keeps them from losing panels if house forecloses, that the panel are not part of the house etc. (we would of paid for app fee to transfer to our new home) and the panels have to be paid off - which means house can’t be sold unless they are ...How do you pay a 28,000 loan? your equity and they know that and won’t let you just move the panels to the new house with a new UCC1 code, when you want to move to and just continue to pay out loan monthly! Hell their interest on that is another 28 So frustrating for get the equity for the down on your new home Sunlight gets it !!! Yes I’m disappointed and will warn others not to do this !!! So dumb !!! Has we been told you can not move panels if you do decide to move unless they are paid off We would not have gotten them :-( do we like the energy saving yes it’s just sunlight we are not happy with

Encore Solar installed my panels back in Feb and I still don't have solar power. Sunlight refused to help me but demand payment on a product not working. Still haven't received reimbursement from Encore Solar. Wish I would have read the reviews before singing.

My panels were installed since mids of december 2019. Until now they have not generate any power. I have called sunlight so many times and all they tell me is they will escalate to their manager. I had 720+ credit score and still gave me a 3.99% interest. Ow, but they are getting they're payment every month no matter what. This company IS A JOKE BEWARE EVERYONE OUT THERE!!!!

Did you know this company charges 4% a day with a great Credit score? I have to refinance my house to get out of this scam, don’t fall for it, Solar is the way of the future, but what they’re charging is so wrong.

The panels take time before they start to generate power. My panels were put on line in October.They didn't begin to generate power until six months later.Unhappily,the one green flashing light indicated the unit had to be re-booted.Once re-booted it functioned much better!! Make sure two green bars are lit.A steady,not flashing,light.The representatives have been very professional. They worked with me to resolve my issues.

Help the tax credit information.

We are completing our 2nd year of working with Sunlight Financial on repayment of our solar loan with them. The loan contract was sound and both sides are executing their parts smoothly and efficiently. The terms were excellent, and we like the pre-payment ability afforded us throughout the life of the loan. We are pleased with Sunlight Financial and would not hesitate to work with them on future financial needs. We very much appreciate our relationship with Sunlight Financial and their support.

Have had no problems with Sunlight

We installed solar panels last year. The difference is my electric bill has put a big smile on my face. Every month I no longer cringe when the bill comes in. I'm actually excited to see how much we saved for t he month. We no longer have to dress in layers to stay warm or the summer months to sweat. I would encourage everyone to save energy and money by letting Sunlight install solar panels.

the service provided was excellent infall respects. reactions were timely, no promises were made that were not kept and all i's were dotted and t's were crossed.

Easy, fast, and excellent support.

The finance was set up very efficiently.

the account access and payment process was easy to set up after the purchase of the solar pannels

My bill has drastically reduced.

This is the first financial institution I have dealt with that is easy peasy.

I don't use this company.

I am very satisfied with the service many of the associates provided. The responded better than I could have expected and some. Would recommend any of my family or friends looking to buy Solar to give them a go. Job well done!

I have had no problems with Sunlight. I appreciate everything your company has done for me. Very prompt and courteous.

It has been a pleasure working with Sunlight Financial. Whenever I call, I get a timely response by a courteous and knowledgeable staff member. I anticipate a very successful working relationship in the long term. That is a compliment in and of itself. many companies seem to forget Customer service principles after you have signed on the dotted line.

Everyone was helpful and worked hard to get things done quickly and efficiently.

Process took about 10 to 12 weeks to get everything set up, from installations to approval and usage of the equipment. They communicated during and after the process, very happy with my choice.

I have had our solar for almost 2 years. Through the loan process and the time since I have nothing but good things to say about Sunlight Financial. Easy to work with and responsive to my needs.

Great

Their rates are pretty good and they do offer an online portal but it's pretty limited. One big negative, when I was refinancing my house, they took a long time to return subordination paperwork which cost me a few hundred dollars because the refi had to be extended.

I wan to star by saying that Sunlight financial, are a big liars they are a huge scam they told me I was gonna get over thirteen thousand dollars rebate on my income taxes this year 2020 base on the solar system I install in my property also in the information I provide them about my income. Didn't happen at all not even near I only got back $1,825 dollars and customers only have three chances to claim this type of rebate and my accounting person follow step by step with sunlight financial agent instructed us to claim the rebate and what form to used. So bottom line is that I'll be getting counting the other two chances I have left beside this year if I get the same in the other two more years to come I be getting in total of $5,475 dollars. Also when I called customer services Sunlight financial I asked them what about if I can obviously give at the 17 month grade period that you guys give customer to give back the insentive from government which in my case is over 13 thousand dollars since am not getting back not even near that amount would you guys increase my monthly payment and they told me yes. AM TELLING YOU folks stay away from this clown they are not profesional and all they care is to take your money. There's no saving on solar everything is a huge scam. This is a real customer am not lying about this comment 100% true. People take my advice. DO NOT GO SOLAR.

WE HAD A NEW SOLAR SYSTEM PUT IN AND IT WORKS GREAT AND OUR POWER BILLS ARE LIKE 16.50 AND THE HIGH WAS 64.50. THANK YOU!

Not much contact but everything worked out ok

Sunlight made the whole process on line very easy to work with. There a few adjustments and that was handled well also. So the whole experience was great. I would welcome see them on any of my future purchases.

I’m fascinated with the service, but especially the interest, and thankful because for you help can I realize my project

We had several workers that got the job done. Then of course our electric company approved the work. We have paid very little to the electric company and only pay for the panels. We are happy to know that our payments will never increase. I monitor the system and love to see how much energy we produce.

I've been very happy with Sunlight - no problems whatsoever!

Working with this company gave me the confidence that I was making a very educated decision. The staff were very friendly and professional. They did a very good job that has made my neighbors keep asking me for a referral. They have a commendable tech support program .

Excellent communication with company rep regarding terms of loan and process of payment, etc. Representative was very thorough and made sure I understood what she had told me.