At the end of September I signed a contract for a 4.32 KW system. I paid 60% at signing. The installation was delayed but completed by the end of December, but not hooked up. Months passed. I eventually learned that Matt had not gotten required engineering specs nor permits, though he told me he had them and I paid the next 15% (due when when permits were completed) months earlier.
Though I had paid most of contract cost when the system was installed, I still had some leverage as I still owed 10%. After much nagging, Matt finally got the engineering paperwork, then the permits and finally the utility paperwork. The system was connected on May 6. I still held out for warranty paperwork.
Matt sent me the name of a panel manufacturer. I paid the final 10%. My energy production seemed a little low. I climbed on the roof and located the panel specs. It was a different manufacturer and 320 watt panels instead of 360. After threatening to take him to court, he promised to add two more panels. It is now November. Nothing has been done and no reply to my emails.
This was my second installation with Home and Ranch Solar. The first was very slow with terrible communication, but was finally completed as specified.