Solaria Solar and Roofing

I began my solar installation journey in late August/early September, and it is now December 2, 2024. The company I worked with, based in Orlando, took on the task of installing 30 solar panels at my home in Tampa. Unfortunately, the process has been fraught with delays and poor project management. The installation was delayed for about a month due to the company's lack of familiarity with TECO's requirements. While this was inconvenient, I wasn’t in a major rush, so I let it slide. However, this marked the beginning of several missteps. Inspection Mismanagement The first major issue occurred when a Tampa City inspector came to my home, only to find that there was no solar system installed yet. This clearly highlighted poor project coordination. I believe the company, Solaria, was charged a fee for this mistake. Although it didn’t cost me directly, it’s indicative of their lack of organization. Installation Delays The installation finally began in late October, and I was told it would take two full days, with possibly a half-day on the third day to finish. Over a month later, after about seven or eight full days of work (some stretching late into the night), the system still isn’t operational. To add insult to injury, the inspection before Thanksgiving failed. Additional Pr oblems Electrical Issues and Damaged AC During the installation, my home’s breakers were disrupted, and my upstairs AC unit was knocked offline, likely due to a power surge. While the breaker issue was resolved quickly (it was due to mishandling of the panel), the AC remains broken. Although power is being supplied to the unit, it’s not reaching the thermostat. The company’s higher-up assured me their preferred contacts would handle the issue, but weeks later, and after multiple voicemails, I’ve had no resolution. Personal Inconveniences Adding to the frustration, I found a nail in my car tire—a likely result of debris left by the installation crew. This attention to detail, or lack thereof, reflects poorly on their overall service. Communication Breakdown Throughout this process, communication has been abysmal. My project manager, Sebastian, never proactively reached out to me. I’ve had to call him at least 12 times over the past month for updates, which he often didn’t have until contacting his team. I found his habit of calling me "boss" dismissive and unprofessional. When I finally escalated the issue to a higher-up, things seemed promising initially, but even they have since become unresponsive. Current Status After three months, I’m left with: - No operational solar system - A broken upstairs AC unit - A flat tire I’ve already paid $18,000, with another $11,000 due upon completion. The situation has been deeply disappointing, and I’m struggling to understand how this company has such high ratings. Perhaps they excel with Orlando-based customers, but my experience has been a nightmare. Final Thoughts Based on my ordeal, I cannot recommend this company. Their lack of organization, poor communication, and inability to address issues effectively have made this process unnecessarily stressful. My family and I are grateful it’s cooler weather, as we’ve been without proper AC for weeks, but that’s hardly a consolation given the circumstances.

Had my solar panels for about 4 months now with PTO in the beginning of June. I had been doing some research and self-education on solar panels before getting them. I inquired with several other installers around Central Florida but most of them were just really pushy, overpriced and just want your commission. I went to EnergySage for more quotes and found Solaria. I was actually in between Solaria and other reputable installers. I was chatting with Dennis A, who was my Solaria sales rep, and he was the most transparent and helpful out of all the other sales agent I have spoken with. I struck a deal with Dennis and he was super helpful throughout the process, from beginning to the end. Reliable guy! I would rate 5 out of 5 stars. The whole process from contract signing to PTO took about 5 months for me (End of January to Early June), which was longer than I had originally anticipated. I was planning on giving 4 stars because of this but some of it was actually out of our control like the permit approvals and PTO from my utility company. But since the team was overall nice and professional, they deserve the 5 stars. I would like to add in Felipe as an honorary mention for providing me good service. I would highly recommend Solaria, and especially working with Dennis.

Everything went smoothly and quickly. Jake the salesman handled everything and communicated all along the way.

Solaria solar has been extremely professional. Respective of myself and my property, they have been attentive to all of my needs. The installation was smooth, professional and flawless. They are an amazing company that really cares about their customers. I would highly recommend.

My install had some unusual requests that resulted in a few unexpected mistakes. But Solaria was very accommodating, as they worked to fix everything. They are very intent on getting my detailed feedback, such that similar things never happen again. Ultimately, they did everything they said they would, and then some, and faster than other family members had to deal with. I was producing power the same day they started. And my system is outperforming my predictions. I am very pleased and highly recommend them, on price, quality, and customer service. I should note that I am an electrical engineer, and have done extensive calculations of expected power output. My system is doing better than I had estimated, already reaching 91% of STC rated output, exceeding the NMOT specs, and it hasn't seen the best days of the year yet.

I've shopped for solar for a couple years, used energysage for nearly a year. Which has been great tool to shop solar, and got me in contact with Solaria. I think everyones biggest fear with solar is break even point, and the installation - nightmare stories all over the internet. Solar doesn't seem as standardized as some other industries. Solaria made my life easy, I agreed to purchase in Dec, and have the REC Alpha Pure panels on my roof right now (Feb). Looks flawless, waiting on inspection, but the experience with Marcelo in sales, Sebastian in operations, and the installation crew has been incredible. If you're shopping for solar, definitely hear what Solaria can do for you. For me they ended up being best deal in town, with best warranty, with best reviews. So for me there was zero reason to go elsewhere.