Direct Energy Solar, A Centrica Business Solutions Company - Profile & Reviews

Primary Line of Business

  • Installer

Direct Energy Solar, A Centrica Business Solutions Company - Profile & Reviews

Primary Line of Business

  • Installer

Additional Services Offered

Additional Services Offered
  • Installation
  • Financing
  • Community Solar

Why Work With Us

Why Work With Us

Direct Energy Solar combines the reliability that comes with the state-of-the-art engineering design of a national solar company with personalized service and local knowledge. Our team of solar experts personally handle every detail for you, from pre-installation paperwork for permits, grants and rebates to final permission to operate from your utility.

Our consultative approach helps us learn everything we can about your business goals and priorities so we can design the system that’s best for your facility. We offer a choice of financing options that eliminate the concept of payback and begin saving you money right away.

More About Us

More About Us

Going solar saves your company money.

Electricity costs are a large portion of your bottom line—going solar is a forward-thinking decision that makes good business sense today. One easy switch to solar can dramatically impact your business’s profitability. Your monthly electricity bill will be less than what you are currently paying, so you’ll immediately improve your operating income.

Let us help you save money on your energy bills with a reliable, low-cost solar solution for your facility.

When you choose Direct Energy Solar, your solar system comes with the best worry-free guarantees in the business. As part of the Centrica Business Solutions family with $16.2 billion in 2015 revenue and nearly five million customers, we have the resources to give you peace of mind that we will be here to support your solar system for years to come.

Technology Offered

Technology Offered
  • Solar PV
  • Energy Storage

Reviews from Our Community

Reviews from Our Community
29 Reviews
Write a Review
"No customer service"
Reviewed Apr 24, 2018

As with others, no answer to emails, voice mail by phone with no follow-up ever. Not sure they even have a service dept. for previously installed residential systems. Am considering class action suit. They were picked by the town of Concord, MA for solarize MA, so maybe we can get names of other victims through the town

"NO customer support"
Reviewed Apr 08, 2018

Unable to reach them, they don't respond to phone messages or e-mail. They are out of the business of residential installs, and have left their customers hanging. DO NOT USE THEM!!!! You will regret it. They are currently owned by an international company called Centrica, based in England. The parent company is equally inaccessible.

"Customer support is terrible!!!"
Reviewed Jan 05, 2018

The company’s “Customer Care” department is a joke! I can never get a live person on the phone and when I leave a voice message, no one ever returns my calls! In fact, I cannot even get a live person on the phone from ANY department within Direct Energy Solar. Is this company even still in business?

1 people found this helpful
"Horrible customer service"
Reviewed Jan 02, 2018

We purchased a home that already had solar,, this company is who they decided to work with.
Direct solar is horrible, no one ever answers the phones , no one will call you back , if you are lucky enough to get someone they will not provide the maintence that is needed. They walk you though it then promise they will send someone out. We’ve been waiting since the fall , I’ve sent three emails and made four calls. They are horrible

1 people found this helpful
"Closed doors no notice "
Reviewed Aug 13, 2017

Everything was great in the beginning. I signed the contract put down the cash deposit then waited for the lead person to contact me. Nobody did, I sent emails and tried calling but nobody got back to me. A month later I received a letter saying that they are closing the residential solar branch and that they will not complete my system. On the upside is that they did refund my deposit plus 300 for inconvenience. The corporate part of the company was to blame for this as they called it "restructuring"

2 people found this helpful
"Amazing teamwork Direct Energy Solar!"
Reviewed Jun 27, 2017

When investing in solar panels, typically you look at price options (leasing or buying), quality (typ. vs. hi-output) and installation expectations (timing & updates). Many companies offer 2 out of 3 of these options or say they will provide what you want but don't have a unified team or financial background to achieve your goal. Companies will also hand off projects once in the que to another person, hence down a long path you go of many contacts to keep track of to keep your project on target......NOT WITH DIRECT ENERGY SOLAR. Direct Energy Solar was able to achieve ALL of our requirements, made us feel comfortable with the entire process by keeping us in the loop from day one. The team included the same people from the very beginning to the very end! I would recommend Direct Energy Solar to anyone looking for honest, knowledgeable, efficient and flexible service.

"Jamond Lawrence with Direct Energy is by far the best solar consultant I've met"
Reviewed Apr 30, 2017

From beginning to end he was very professional and helpful. Answered all our questions and was never pushy. If we needed to get hold of him he made himself available whether if it was via email or text or a short phone call. Jamond knew what he was talking about and if he didn't have an answer he made sure to research and get back to us. A very well family oriented gentleman. Our experience going solar was stress free. What really set him apart was he came and visited us and greeted us with a bottle of wine and made us feel like he was already a part of our family.

The Arney family

"Great Solar Installer"
Reviewed Mar 16, 2017

Solar panel purchasing is an overwhelming process but Direct Energy Solar was very helpful in answering my many questions and helping along every step of the way.
System Size 12.190 kW
Panel Type Jinko 265W
Inverter Type Enphase M215-60-2LL-S22-IG

"Professional and Knowledgeable"
Reviewed Jan 28, 2017

Colin made the choice to go with Direct Energy easy. Very knowledgeable and professional. No reason to think the installation will be any different.

"Inadequate Service to Support great sales and installation teams"
Reviewed Dec 27, 2016

Our professional relationship with Direct Energy Solar in Massachusetts has been mixed. Sales and installation were excellent. SERVICE TO FIX POST PRODUCTION ISSUES IS TERRIBLE! I did not want to write this review but now feel required to warn other people. The initial sales and installtion process was a five star rating. Since I have been upable to produce any solar energy for 6 weeks withut getting any Service, my overall rating is a one star. I spent a lot of money for the installation and am getting NOTHING out of it right now.
Our Sales and Installation processes was wonderful and possibly best in class. The salesman, Steve Swindell, gave us plenty of time and helped educate us on the whole solar process. He was fantasic and the primary reason we selected Direct Energy over the other companies with which we talked. The installation team was fantastic. They had some issues with local building inspection and electical inspecton requirements and smoothly cleared these issues quickly. John Daly was a great installation project lead,
The system worked like a charm from July through mid-Novmeber. Our electric bills were zero (producing more energy than we used) through September and minor (10% of original) in October.
Then we had to deal with the Service Department!!! THE SERVICE DEPARTMENT HAS BEEN A TERRIBLE EXPERIENCE!!! In mid-November our system stopped working. I reported this to Direct Energy, after finding it myself on November 24, 2016. They added us to the Service request queue. As I write this on December 26, 2016, we still have not seen a service person or even had a service date scheduled. I have called them a number of times and still do not have any service date. This is ridiculous. My gut feel is that the company focus is on installations since that is where the cash flow comes from. They have insufficient resources dedicated to service and repair.
BE WARNED.. .YES ,THEY SUPPLY SERVICE AS THEY STATE (I PRESUME). I AM JUST NOT SURE WHEN THE SERVICE MIGHT ACTUALLY HAPP{EN. I will be lucky to get any service for a non-functioning system in the SAME YEAR that I requested it. BAD, BAD, BAD. This is pathetic. I feel that they are victims of their own sales and installation success. THEY CANNOT KEEP UP WITH SERVICE REQUESTS. My DIRECY ENERGY Solar System has produced ZERO Energy for the last 6 weeks.

6 people found this helpful
"Awesome company"
Reviewed Sep 02, 2016

So far so good. Everything they said would happen, did. Reports show that the panels are performing exactly as expected. Customer service has been excellent. Good planning, execution, and follow-up.

1 people found this helpful
"Quality installation but mediocre customer service"
Reviewed Sep 01, 2016

As others have pointed out here, the customer service at Direct Energy is very spotty. During the couple of months to installation there was a lot of turnover at the company, and people I had earlier worked with suddenly had left the company. At times I had to push them to respond to emails or to set up meetings. Finally the lead project manager realized what was going on and took control of the situation. With him the process went much more smoothly and he was great to work with.

The installation team was top notch, and I was very impressed with their work. They were very professional and pleasant to deal with. Unlike the other review here, they cleaned up and left the house very orderly and tidy before finishing the project. It took a couple of follow up trips to troubleshoot and balance the system, but they did this very quickly to insure the system was working optimally.

There are a lot of advantages with going with a larger company like Direct Energy, and in spite of my hit and miss customer service experience, I would go with them again. They clearly are still trying to integrate the solar company they absorbed (Astrum Solar) into their national operations, which probably explains the rough edges one still has to deal with. This is, after all, a relatively new industry for the US.

3 people found this helpful
"Choose someone else who cares about their customers..please!"
Reviewed Aug 17, 2016

If I could do it all over again I would never have signed a contract with this company. The best experince with this company was meeting with their initial sales consultant after that it all went down hill and fast. Communication with my Solar Lead was sparse at best unless I initiated, I understand it's a long process to get solar but timely updates are important. During the install my property was damaged as well as treated by the installers as their own personal workshop, leaving wire and metal shavings in my driveway as well as on my deck, thanks guys I have little kids pretty thoughtful, and the damage I was told to get a quote for still hasn't been repaired despite repeated requests. Then after my install it took over a month to get active, due to an issue with the town, although I was told by Direct Energy that were handling, I finally got frustrated and dealt with the town myself and guess what 2 days later all set, maybe I should be a Project Lead. So I lost an entire month's worth of production waiting for Direct Energy. To attempt to get resolve I emailed everyone in the company, operational leads, the executive board and again no contact. So my $43,000 investment to a company who has yearly revenues in the millions means nothing. So take a piece of advice from me find a company who cares about their customers because Direct Energy does not, and communication I'm not sure that is part of the job requirement to work there.

4 people found this helpful
"Good quality installation, but customer support is terrible"
Reviewed Aug 11, 2016

The sales process was smooth, and the installation (which they scheduled a few months out) came 3 weeks early. The on-site team was professional and did a great job installing the hardware, but there seemed to be some confusion by our project manager about who would own the installation after the install. To be clear, I bought my system for cash, and did not sign up for a support or management contract. The project manager installed a lock on the box on the side of my house, and has, for weeks now, refused to give me the password to manage my system. Direct energy's customer support tells me that they don't allow me to have that password, even though it is required for me to change any of the network settings on the computer they sold me that runs my panels. Direct energy has also hand-waved around all the SREC enrollment that was in my contract. Customer support claims it's "all set" but every time I ask what that means, they say they have to look into it and call me back.

4 people found this helpful
"Happy so far..."
Reviewed Jun 30, 2016

The staff at Direct Energy Solar were very responsive, knowledgeable and efficient. The only concern I have is that they do not have customer support other than during business hours (nor does Enphase); so any issues that come up during weekends or holidays have to wait.

1 people found this helpful
"Great experience from end to end"
Reviewed Jun 12, 2016

From the initial evaluation and sales stage through project design, installation and activation all of Direct Energy's team provided excellent support and did their jobs competently and efficiently. My system has been live for nearly 2 months and appears to be delivering as projected. Ask me how it's going 2 years from now, but I'll be surprised if I feel different.

2 people found this helpful
"Pleased with Direct Energy Solar"
Reviewed Feb 28, 2016

Completely satisfied with my new solar system installation everybody was very professional and did a very quality installation easy company to work with

2 people found this helpful
"Solar review"
Reviewed Feb 23, 2016

Somewhat helpful salesperson, especially with the financing. The need to complete the project before the end of 2015 was stressed, and they worked hard to get it done. After the "sale," was difficult to get through to the salesperson, though the project manager was superb.

3 people found this helpful
"a good choice"
Reviewed Feb 13, 2016

my installation is relatively new so i cannot comment on value and quality. i can say that service and responsiveness is A+++++++. i am proud to reduce my carbon footprint, and i look forward to saving money too.

2 people found this helpful
"Terrific experience"
Reviewed Feb 08, 2016

I highly recommend Direct Energy solar. They did a 26-panel single array on our home in Newburyport, MA in fall of 2015. They were able to work w/ our home's "historic" atypical roof structure AND provided a great no-collateral loan package so we can own the system -- neither of which other providers would do. Installation was on time, professional, and one follow-up issue was addressed perfectly. The equipment they used seems absolutely top notch. Sleek all-black panels, microinverters to maximize panel output, online monitoring, all that. Go for it!

2 people found this helpful
"Seamless solar installation"
Reviewed Feb 05, 2016

I have to say that I always wanted to go solar but never had the upfront cash to afford it. After my first meeting with our salesperson, it seemed to good to be true. The ease, the timeframe, and most of all the NO UPFRONT COST!! Throughout the entire process I kept waiting for the catch, but it never came. We have been up and running for a little over a month now and I do not understand why anyone would not go solar, especially with Direct Energy. From the salesperson, to the project lead, to the electricians, installers, everyone was polite, courteous, honest, helpful, and polite. The installation was completed ahead of schedule. The installation itself is sleek and clean looking compared to installations by other companies. Cant say enough about the entire process and overall experience.

2 people found this helpful
"Professionalism at it finest!"
Reviewed Feb 01, 2016

Direct Energy Solar was professional from start to finish. Questions were answered promptly with great explanation of the process and technology.

1 people found this helpful
"A good choice"
Reviewed Jan 15, 2016

This company is a good choice. They did everything they were going to do, when they said they were going to do it, and how they were going to do it. Nothing was hidden or manipulative. Even the sales guy wasn't that slippery! Of your three finalists, this company should be one of them. Obviously price will be a major consideration, but it seems that this company will be around to take of you for a while and if the prices are close, this may be the choice. Lastly, do not lease your panels, buy them outright; the incentives are great over the long term. This company did not push for leases....actually steered me away from them because there is more value in buying them.

2 people found this helpful
"Great service"
Reviewed Jan 14, 2016

The entire process was easy. 1) Education 2) Contract Terms 3) Installation. I had contact with three different people but the project manager for the installation was the one I had most of my contact with.

Great group to deal with. Much better than other solar companies I was dealing with before meeting Direct Energy Solar.

2 people found this helpful
"Decent Install Experience"
Reviewed Jan 14, 2016

Direct Energy Solar did a decent job on the install during the panicked rush that was the end of 2015, when everybody was trying to get their system installed before the tax breaks ran out.
The sales guy was good, my project manager was excellent, the panel installers were good, the electricians were... okay. One of them kinda made a mess of the wiring/cabling in my attic and around my service panel. Another of them cut and killed my 5-year-old kiwi arbor after I spent two hours grooming it so they didn't have to cut it. That was super frustrating, since a week later it was dead and brown and I had to pull it all off the side of the house.
It was overall a good experience, my project manager was top-notch, but I think if I were more high-maintenance I would have been more irritated by the electricians.

2 people found this helpful
"Direct Energy"
Reviewed Jan 14, 2016

I had many companies come out and Direct Energy was by far the most knowledgeable. They answered every question I had and then some. The install teams were excellent. They were very professional and courteous and kept me in the loop at every step.

2 people found this helpful
"Typical Salesperson "
Reviewed Jan 14, 2016

This is my opinion with a typical sales person,
Sales person tells you everything that you want to hear, then, does not deliver once the product is put on your house.
Sales person's job is to follow up to see how the job is going or how the job went .
Not this sales person, he took his commission and ran.
I called the salesperson about getting three more panels I have room for , obviously my roof was measured wrong to have room for 3 more panels. I also mentioned to the engineer, and he never got back to me . They did their job and left.
It's to late for the company or sales person to come back and say they are sorry. Bottom line : In sales , ( I'm am your next customer. )
Not any more.

(Disappointed!!!)

2 people found this helpful
"They do what they say and they do it on time"
Reviewed Jan 14, 2016

From initial quote to completion of installation everything came off without a hitch. Work was performed on time and in the way that was described. No surprises. No hidden costs. Result-- system performing as predicted so far. Would recommend Direct Energy Solar highly and without reservation. Also with incentives for cash payment, system cost (before energy savings or SREC's) was lower than other providers for similar sized systems.

2 people found this helpful
"Horrible Customer Service"
Reviewed Jan 04, 2016

Have been waiting for months to have several failed microinverters replaced (a continual issue with the Enphase M190's). They do not answer emails. They do not answer the phone (unless you are calling to install a new array).

4 people found this helpful
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