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Direct Energy Solar, A Centrica Business Solutions Company

Direct Energy Solar combines the reliability that comes with the state-of-the-art engineering design of a national solar company with personalized service and local knowledge. Our team of solar experts personally handle every detail for you, from pre-installation paperwork for permits, grants and rebates to final permission to operate from your utility.

Our consultative approach helps us learn everything we can about your business goals and priorities so we can design the system that’s best for your facility. We offer a choice of financing options that eliminate the concept of payback and begin saving you money right away.
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About Direct Energy Solar, A Centrica Business Solutions Company

Going solar saves your company money.

Electricity costs are a large portion of your bottom line—going solar is a forward-thinking decision that makes good business sense today. One easy switch to solar can dramatically impact your business’s profitability. Your monthly electricity bill will be less than what you are currently paying, so you’ll immediately improve your operating income.

Let us help you save money on your energy bills with a reliable, low-cost solar solution for your facility.

When you choose Direct Energy Solar, your solar system comes with the best worry-free guarantees in the business. As part of the Centrica Business Solutions family with $16.2 billion in 2015 revenue and nearly five million customers, we have the resources to give you peace of mind that we will be here to support your solar system for years to come.
Year Established
Phone Number

Services Offered

  • Installation
  • Financing
  • Community Solar

Workmanship Warranty

All systems come with a 10-Year Workmanship Warranty, a 20-Year Manufacturers Warranty, Lifetime Customer Support


Business Incorporation: Yes


INC 500, BBB Accredited Business, Solar Reviews, Angie's List

Industry Certifications

  • Better Business Bureau
  • North American Board of Certified Energy Practitioners
  • Solarize Connecticut

What Customers Are Saying

30 reviews
Average Rating 30 review(s)
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No customer service

As with others, no answer to emails, voice mail by phone with no follow-up ever. Not sure they even have a service dept. for previously installed residential systems. Am considering class action suit. They were picked by the town of Concord, MA for solarize MA, so maybe we can get names of other victims through the town

Posted by rfaraci on Apr 24, 2018
NO customer support

Unable to reach them, they don't respond to phone messages or e-mail. They are out of the business of residential installs, and have left their customers hanging. DO NOT USE THEM!!!! You will regret it. They are currently owned by an international company called Centrica, based in England. The parent company is equally inaccessible.

Posted by peter.gorlin on Apr 08, 2018
Customer support is terrible!!!

The company’s “Customer Care” department is a joke! I can never get a live person on the phone and when I leave a voice message, no one ever returns my calls! In fact, I cannot even get a live person on the phone from ANY department within Direct Energy Solar. Is this company even still in business?

Posted by robber9 on Jan 05, 2018
Horrible customer service

We purchased a home that already had solar,, this company is who they decided to work with. Direct solar is horrible, no one ever answers the phones , no one will call you back , if you are lucky enough to get someone they will not provide the maintence that is needed. They walk you though it then promise they will send someone out. We’ve been waiting since the fall , I’ve sent three emails and made four calls. They are horrible

Posted by michellekduffy on Jan 02, 2018
Closed doors no notice

Everything was great in the beginning. I signed the contract put down the cash deposit then waited for the lead person to contact me. Nobody did, I sent emails and tried calling but nobody got back to me. A month later I received a letter saying that they are closing the residential solar branch and that they will not complete my system. On the upside is that they did refund my deposit plus 300 for inconvenience. The corporate part of the company was to blame for this as they called it "restructuring"

Posted by camaro283 on Aug 13, 2017
Amazing teamwork Direct Energy Solar!

When investing in solar panels, typically you look at price options (leasing or buying), quality (typ. vs. hi-output) and installation expectations (timing & updates). Many companies offer 2 out of 3 of these options or say they will provide what you want but don't have a unified team or financial background to achieve your goal. Companies will also hand off projects once in the que to another person, hence down a long path you go of many contacts to keep track of to keep your project on target......NOT WITH DIRECT ENERGY SOLAR. Direct Energy Solar was able to achieve ALL of our requirements, made us feel comfortable with the entire process by keeping us in the loop from day one. The team included the same people from the very beginning to the very end! I would recommend Direct Energy Solar to anyone looking for honest, knowledgeable, efficient and flexible service.

Posted by calypso97 on Jun 27, 2017



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