Direct Energy Solar, A Centrica Business Solutions Company - Profile & Reviews

Primary Line of Business

  • Installer

Direct Energy Solar, A Centrica Business Solutions Company - Profile & Reviews

Primary Line of Business

  • Installer

Additional Services Offered

Additional Services Offered
  • Installation
  • Financing
  • Community Solar

Why Work With Us

Why Work With Us

Direct Energy Solar combines the reliability that comes with the state-of-the-art engineering design of a national solar company with personalized service and local knowledge. Our team of solar experts personally handle every detail for you, from pre-installation paperwork for permits, grants and rebates to final permission to operate from your utility.

Our consultative approach helps us learn everything we can about your business goals and priorities so we can design the system that’s best for your facility. We offer a choice of financing options that eliminate the concept of payback and begin saving you money right away.

More About Us

More About Us

Going solar saves your company money.

Electricity costs are a large portion of your bottom line—going solar is a forward-thinking decision that makes good business sense today. One easy switch to solar can dramatically impact your business’s profitability. Your monthly electricity bill will be less than what you are currently paying, so you’ll immediately improve your operating income.

Let us help you save money on your energy bills with a reliable, low-cost solar solution for your facility.

When you choose Direct Energy Solar, your solar system comes with the best worry-free guarantees in the business. As part of the Centrica Business Solutions family with $16.2 billion in 2015 revenue and nearly five million customers, we have the resources to give you peace of mind that we will be here to support your solar system for years to come.

Technology Offered

Technology Offered
  • Solar PV
  • Energy Storage

Reviews from Our Community

Reviews from Our Community
29 Reviews
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rfaraci
"No customer service"
Reviewed Apr 24, 2018
"No customer service"

As with others, no answer to emails, voice mail by phone with no follow-up ever. Not sure they even have a service dept. for previously installed residential systems. Am considering class action suit. They were picked by the town of Concord, MA for solarize MA, so maybe we can get ...

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peter.gorlin
"NO customer support"
Reviewed Apr 08, 2018
"NO customer support"

Unable to reach them, they don't respond to phone messages or e-mail. They are out of the business of residential installs, and have left their customers hanging. DO NOT USE THEM!!!! You will regret it. They are currently owned by an international company called Centrica, based in England. The parent ...

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robber9
"Customer support is terrible!!!"
Reviewed Jan 05, 2018
"Customer support is terrible!!!"

The company’s “Customer Care” department is a joke! I can never get a live person on the phone and when I leave a voice message, no one ever returns my calls! In fact, I cannot even get a live person on the phone from ANY department within Direct Energy ...

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1 out of 1 people found this review helpful
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michellekduffy
"Horrible customer service"
Reviewed Jan 02, 2018
"Horrible customer service"

We purchased a home that already had solar,, this company is who they decided to work with.
Direct solar is horrible, no one ever answers the phones , no one will call you back , if you are lucky enough to get someone they will not provide the maintence that is needed ...

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1 out of 1 people found this review helpful
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camaro283
"Closed doors no notice "
Reviewed Aug 13, 2017
"Closed doors no notice "

Everything was great in the beginning. I signed the contract put down the cash deposit then waited for the lead person to contact me. Nobody did, I sent emails and tried calling but nobody got back to me. A month later I received a letter saying that they are closing ...

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2 out of 2 people found this review helpful
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calypso97
"Amazing teamwork Direct Energy Solar!"
Reviewed Jun 27, 2017
"Amazing teamwork Direct Energy Solar!"

When investing in solar panels, typically you look at price options (leasing or buying), quality (typ. vs. hi-output) and installation expectations (timing & updates). Many companies offer 2 out of 3 of these options or say they will provide what you want but don't have a unified team or financial ...

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wendyjl78
"Jamond Lawrence with Direct Energy is by far the best solar consultant I've met"
Reviewed Apr 30, 2017
"Jamond Lawrence with Direct Energy is by far the best solar consultant I've met"

From beginning to end he was very professional and helpful. Answered all our questions and was never pushy. If we needed to get hold of him he made himself available whether if it was via email or text or a short phone call. Jamond knew what he was talking about ...

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info1134man-web
"Great Solar Installer"
Reviewed Mar 16, 2017
"Great Solar Installer"

Solar panel purchasing is an overwhelming process but Direct Energy Solar was very helpful in answering my many questions and helping along every step of the way.
System Size 12.190 kW
Panel Type Jinko 265W
Inverter Type Enphase M215-60-2LL-S22-IG

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brummitt012
"Professional and Knowledgeable"
Reviewed Jan 28, 2017
"Professional and Knowledgeable"

Colin made the choice to go with Direct Energy easy. Very knowledgeable and professional. No reason to think the installation will be any different.

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KevinJohnGriffin
"Inadequate Service to Support great sales and installation teams"
Reviewed Dec 27, 2016
"Inadequate Service to Support great sales and installation teams"

Our professional relationship with Direct Energy Solar in Massachusetts has been mixed. Sales and installation were excellent. SERVICE TO FIX POST PRODUCTION ISSUES IS TERRIBLE! I did not want to write this review but now feel required to warn other people. The initial sales and installtion process was a five ...

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6 out of 6 people found this review helpful
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smitty225
"Awesome company"
Reviewed Sep 02, 2016
"Awesome company"

So far so good. Everything they said would happen, did. Reports show that the panels are performing exactly as expected. Customer service has been excellent. Good planning, execution, and follow-up.

1 out of 1 people found this review helpful
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blumenbach
"Quality installation but mediocre customer service"
Reviewed Sep 01, 2016
"Quality installation but mediocre customer service"

As others have pointed out here, the customer service at Direct Energy is very spotty. During the couple of months to installation there was a lot of turnover at the company, and people I had earlier worked with suddenly had left the company. At times I had to push them ...

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3 out of 3 people found this review helpful
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redsox6487
"Choose someone else who cares about their customers..please!"
Reviewed Aug 17, 2016
"Choose someone else who cares about their customers..please!"

If I could do it all over again I would never have signed a contract with this company. The best experince with this company was meeting with their initial sales consultant after that it all went down hill and fast. Communication with my Solar Lead was sparse at best unless ...

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4 out of 4 people found this review helpful
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Fred
"Good quality installation, but customer support is terrible"
Reviewed Aug 11, 2016
"Good quality installation, but customer support is terrible"

The sales process was smooth, and the installation (which they scheduled a few months out) came 3 weeks early. The on-site team was professional and did a great job installing the hardware, but there seemed to be some confusion by our project manager about who would own the installation after ...

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4 out of 4 people found this review helpful
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djcarr
"Happy so far..."
Reviewed Jun 30, 2016
"Happy so far..."

The staff at Direct Energy Solar were very responsive, knowledgeable and efficient. The only concern I have is that they do not have customer support other than during business hours (nor does Enphase); so any issues that come up during weekends or holidays have to wait.

1 out of 1 people found this review helpful
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mikemassagli
"Great experience from end to end"
Reviewed Jun 12, 2016
"Great experience from end to end"

From the initial evaluation and sales stage through project design, installation and activation all of Direct Energy's team provided excellent support and did their jobs competently and efficiently. My system has been live for nearly 2 months and appears to be delivering as projected. Ask me how it's going 2 ...

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2 out of 2 people found this review helpful
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wahsup
"Pleased with Direct Energy Solar"
Reviewed Feb 28, 2016
"Pleased with Direct Energy Solar"

Completely satisfied with my new solar system installation everybody was very professional and did a very quality installation easy company to work with

2 out of 2 people found this review helpful
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dtsdoc
"Solar review"
Reviewed Feb 23, 2016
"Solar review"

Somewhat helpful salesperson, especially with the financing. The need to complete the project before the end of 2015 was stressed, and they worked hard to get it done. After the "sale," was difficult to get through to the salesperson, though the project manager was superb.

3 out of 3 people found this review helpful
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joyce
"a good choice"
Reviewed Feb 13, 2016
"a good choice"

my installation is relatively new so i cannot comment on value and quality. i can say that service and responsiveness is A+++++++. i am proud to reduce my carbon footprint, and i look forward to saving money too.

2 out of 2 people found this review helpful
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micahdonahue
"Terrific experience"
Reviewed Feb 08, 2016
"Terrific experience"

I highly recommend Direct Energy solar. They did a 26-panel single array on our home in Newburyport, MA in fall of 2015. They were able to work w/ our home's "historic" atypical roof structure AND provided a great no-collateral loan package so we can own the system -- neither of which ...

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2 out of 2 people found this review helpful
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majordeegan
"Seamless solar installation"
Reviewed Feb 05, 2016
"Seamless solar installation"

I have to say that I always wanted to go solar but never had the upfront cash to afford it. After my first meeting with our salesperson, it seemed to good to be true. The ease, the timeframe, and most of all the NO UPFRONT COST!! Throughout the entire process ...

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2 out of 2 people found this review helpful
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Beihoff
"Professionalism at it finest!"
Reviewed Feb 01, 2016
"Professionalism at it finest!"

Direct Energy Solar was professional from start to finish. Questions were answered promptly with great explanation of the process and technology.

1 out of 1 people found this review helpful
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jdinicol
"A good choice"
Reviewed Jan 15, 2016
"A good choice"

This company is a good choice. They did everything they were going to do, when they said they were going to do it, and how they were going to do it. Nothing was hidden or manipulative. Even the sales guy wasn't that slippery! Of your three finalists, this company should ...

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2 out of 2 people found this review helpful
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tom.nguyen
"Great service"
Reviewed Jan 14, 2016
"Great service"

The entire process was easy. 1) Education 2) Contract Terms 3) Installation. I had contact with three different people but the project manager for the installation was the one I had most of my contact with.

Great group to deal with. Much better than other solar companies I was dealing ...

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2 out of 2 people found this review helpful
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dswett42
"Decent Install Experience"
Reviewed Jan 14, 2016
"Decent Install Experience"

Direct Energy Solar did a decent job on the install during the panicked rush that was the end of 2015, when everybody was trying to get their system installed before the tax breaks ran out.
The sales guy was good, my project manager was excellent, the panel installers were good ...

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2 out of 2 people found this review helpful
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jralphkel
"Direct Energy"
Reviewed Jan 14, 2016
"Direct Energy"

I had many companies come out and Direct Energy was by far the most knowledgeable. They answered every question I had and then some. The install teams were excellent. They were very professional and courteous and kept me in the loop at every step.

2 out of 2 people found this review helpful
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psports
"Typical Salesperson "
Reviewed Jan 14, 2016
"Typical Salesperson "

This is my opinion with a typical sales person,
Sales person tells you everything that you want to hear, then, does not deliver once the product is put on your house.
Sales person's job is to follow up to see how the job is going or how the job went ...

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2 out of 2 people found this review helpful
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mngottlieb
"They do what they say and they do it on time"
Reviewed Jan 14, 2016
"They do what they say and they do it on time"

From initial quote to completion of installation everything came off without a hitch. Work was performed on time and in the way that was described. No surprises. No hidden costs. Result-- system performing as predicted so far. Would recommend Direct Energy Solar highly and without reservation. Also with incentives for ...

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2 out of 2 people found this review helpful
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kosaryc
"Horrible Customer Service"
Reviewed Jan 04, 2016
"Horrible Customer Service"

Have been waiting for months to have several failed microinverters replaced (a continual issue with the Enphase M190's). They do not answer emails. They do not answer the phone (unless you are calling to install a new array).

4 out of 4 people found this review helpful
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