Direct Energy Solar, A Centrica Business Solutions Company

As with others, no answer to emails, voice mail by phone with no follow-up ever. Not sure they even have a service dept. for previously installed residential systems. Am considering class action suit. They were picked by the town of Concord, MA for solarize MA, so maybe we can get names of other victims through the town

Unable to reach them, they don't respond to phone messages or e-mail. They are out of the business of residential installs, and have left their customers hanging. DO NOT USE THEM!!!! You will regret it. They are currently owned by an international company called Centrica, based in England. The parent company is equally inaccessible.

The company’s “Customer Care” department is a joke! I can never get a live person on the phone and when I leave a voice message, no one ever returns my calls! In fact, I cannot even get a live person on the phone from ANY department within Direct Energy Solar. Is this company even still in business?

We purchased a home that already had solar,, this company is who they decided to work with. Direct solar is horrible, no one ever answers the phones , no one will call you back , if you are lucky enough to get someone they will not provide the maintence that is needed. They walk you though it then promise they will send someone out. We’ve been waiting since the fall , I’ve sent three emails and made four calls. They are horrible

Everything was great in the beginning. I signed the contract put down the cash deposit then waited for the lead person to contact me. Nobody did, I sent emails and tried calling but nobody got back to me. A month later I received a letter saying that they are closing the residential solar branch and that they will not complete my system. On the upside is that they did refund my deposit plus 300 for inconvenience. The corporate part of the company was to blame for this as they called it "restructuring"

When investing in solar panels, typically you look at price options (leasing or buying), quality (typ. vs. hi-output) and installation expectations (timing & updates). Many companies offer 2 out of 3 of these options or say they will provide what you want but don't have a unified team or financial background to achieve your goal. Companies will also hand off projects once in the que to another person, hence down a long path you go of many contacts to keep track of to keep your project on target......NOT WITH DIRECT ENERGY SOLAR. Direct Energy Solar was able to achieve ALL of our requirements, made us feel comfortable with the entire process by keeping us in the loop from day one. The team included the same people from the very beginning to the very end! I would recommend Direct Energy Solar to anyone looking for honest, knowledgeable, efficient and flexible service.