More than 8 weeks since skylight order was placed and no shipment details issued until I filed complaints with both BBB and the federal trade commission (FTC). The person in charge of this business only needs to contact Velux and place the order. I placed the order on the 30th of July and he did not call Velux until the 21st of September. That was done after I reviewed his business badly both in Google and Facebook and sent a complaint to FTC. Not sure why this person tells you he is working on the order and does not call Velux, but you can see he has done it repeatedly (9 complaints on BBB for solar lighting of Virginia, the owner of skylightdeals.com). What is really disturbing is that he makes you believe he is working on it until you get so mad that you cancel the order and ask for a refund which is what he is trying to make you do.