Trinity Solar

I installed a 6 kW solar system with Trinity Solar, and the entire experience was extremely frustrating and unprofessional. The project took over 3 months to complete, far longer than promised. Communication throughout the process was terrible. My project manager, Spencer, rarely responded to calls or questions and showed little to no concern once the contract was signed. Appointment scheduling was a nightmare. At least four times, I was told a crew would show up on a specific day. I rearranged my schedule and even notified my tenants to provide access to other units—only to be canceled on at the last minute, or worse, no one showed up at all. Many times, I had to chase them just to find out what was going on. During installation, Trinity Solar replaced my electrical control panel. Later, when I had an electrician come to do additional work, he discovered serious safety issues: • The main power cable was loose and actually came out of the breaker during work • This left a live 120V high-voltage cable exposed, with no safe way to reconnect it • Further testing showed five additional circuit breakers with loose connections This was extremely dangerous and stressful, not just for me but for any electrician working on the system. At the beginning, Trinity Solar made many promises, but delivered very little. To make things worse, they ran the panel wiring directly across my roof in the most obvious and ugly way possible, clearly choosing the easiest route instead of a clean or professional installation. My roof now looks terrible. I asked them to fix this, and it’s been over two months: • First appointment: canceled last minute • Second appointment: no-show • When I contacted Jessica (Service Coordinator), I was told the issue “belongs to another department” and that someone would contact me • That was weeks ago — no one ever reached out All of this happened after full payment was made, which explains the complete lack of urgency or accountability. Now the system is technically running, but it is producing only 1.5 kW, which is less than 20% of what was promised. I paid $18,000, yet I’m still paying about 80% of my electricity bill. This feels misleading at best and a scam at worst. I have screenshots, photos, and documentation to support everything stated here and am happy to share them if needed. My advice: If you’re considering solar, stay away from Trinity Solar, or do not pay a single dollar until every detail is completed and verified.

A friend of mine who I ballroom dance with is 61 years old and was laid off, couldn't find a job and was forced to take a job at Trinity Solar. OMG STOP BEWARE!!!! They promise for training to pay 1000.00 a week. If you get what they call 8 warm transfers. In that month. Well, My friend gets a warm transfers but loses because he couldn't connect with their system!!! Then because he hasn't yet gotten 8 warm transfers only 5!!!! HE IS NOT GETTING PAID ON THE 5 HE DID GET. THENNNNNN, he was threatened each week, if you do NOT get 2 warm transfers per week, you are getting fired! THENNNNNNN, they tell him he will not be getting 1000.00 a week, the pay at the beginning of the year, will be like 500.00 a week IF you perform. I told him if I was a homeowner and the weather was icy and really torrential rain or inches and inches of snow and someone knocked on my door, I WOULD NEVER EVER buy from an organization that disrespects their employees because they hire DESPERATE, in this case yes my friend was desperate, people who eventually quit. They make you come in to an office at 9:30 for a rah rah call an many times he was the only one there because people quit. THEN from 1:00pm to 7PM it is out in the field walking house to house. The threats are unbelievable!! What happened to "you got this" Keep trying" What about the manager (I'll call him, well....I can't say it here) going out in the field with these people!!!! When I was in sales, my boss always went out into the field with his TEAM! There was a millennial who worked at Trinity Solar and he threatened to quit and they said, "you are not quitting"! The millennial did what millennials do, told those people off and then went around to the people he gotten warm transfers from and told then NOT to buy from Trinity!!! I can't believe I took the time to write this long review but this company is the WORST!!! I mean Shysters! VERY SAD!!!

Panels installed April 1st - still not up and running -its now June 24th--- VERY POOR COMMUICATIONS AND CUSTOMER SERVICE. I REGRET going with them.

Trinity’s calculations on my solar installation were way off, and they refuse to own up to it. I regret going with them. I have filed a complaint with the State of CT Consumer Protection Agency. If that does not bring a satisfactory result, legal action will be the next step. I am appalled at their lack of accountability.

Salesman came to my house. Was disrespectful to everyone, then tried to fight me in my garage when I told him to leave. I asked to see the contract and he denied me visualizing it. I told him I wouldn't sign without seeing a contract and he told me don't waste his time if I'm not going to sign. Now I get messages regularly asking to remove my review.

Btw, you don't have to believe me either. I have been a customer of Trinity Solar for 8 years now. The timeline to get installed is what it is. State, township and utility all has to approve before install can happen and is outside Trinity's control. Are people that complain so naive that they think Trinity doesn't want to get paid as fast as possible? It cracks me up that people don't know that Sunnova is who they are paying. We have to sign a Sunnova contract and call them. We are the ones signing it electronically and approve it verbally. My install was done by professionals who took time to explain things and system has been working great ever since saving me $$$ on high utility costs. Do yourself a favor and speak to a rep about concerns and get it in writing. You won't be disappointed with Trinity.