No idea how this company is getting 5 stars, let alone is "Diamond Certified". But it appears based on the recent reviews they prioritize the easy "turn key" installs over any that may be slightly challenging. I have had a signed contract with SolarUnion since September 30th. And one of the reasons why I ultimately decided to go with them was the sales man said they could get us installed by the end of the year. Well, joke is on me. I'm now being told I am "tentatively" scheduled for installation first week of February. My permit has been approved since November 6, 2020. Granted yes, my install is not turn key - I am out in the Sierra Foothills. We have a ground mount install. I realize there are challenges. But all I wanted was an honest response when I asked. But I suppose it was more important to get the sale than to be honest. So now I'm paying double - for these guys and still paying full price PG&E. Here are just a few of the issues I've experienced:
1. Starting with the Sales process, i was verbally told my install could happen by the end of the year
2. During the site visit, it was apparent the person that came either didn't pay attention, was not told or was on "auto-pilot" as she almost did all the drone images of our roof, instead of where the ground mount was to be placed. If we hadn't said anything, it would have been a huge mess.
3. During the design process, the designs were riddled with errors. Either on the system size, the number of panels or the drawings themselves. These are things, myself, caught! I'm not an engineer, i Know very little about solar, but even I could see these errors they were so blatant.
4. I got my letter from the building permit office before I heard from SolarUnion that my permit was approved. I had to reach out to SU to find out what was going on. I was either ignored or put off. When finally asking WHEN my install would be happening, I was referred back to the sales man.
5. I never was told why my project has been delayed. But again, my hunch is that because my project is not a straightforward one that I keep getting put off. And from the beginning, no one paid any attention to the fact this was a ground mount. They were all just operating like it's any other roof install.
So the lesson here is if you have a straight forward install, SU is probably just fine for you. If you have ANYTHING challenging or different about it, then they probably aren't the company for you. They certainly weren't the cheapest option, but I felt that would get me certainly better service than I have so far. And now that I'm essentially paying double for my energy, they are getting more expensive by the day.
I will return and update this review once my install is completed and let everyone know how it went. I hope this helps anyone looking for solar to look critically at ANY company you work with. I thought using a company like EnergySage would help me choose the vendor for me, but I guess nothing is foolproof.