Solar Side Up

I got several quotes for solar and all were reasonably similar. Solar Side Up was more willing to work with my on my specific needs/concerns and they had a lot less of a "pushy salesman" approach than other companies I spoke with. There were issues and concerns along the way, but Solar Side Up was professional and handled things appropriately.

I recieved quotes from literally all of the large players in the solar industry and a few of the smaller guys and decided to go with this company because they worked with me to build a system that was truly good for me instead of a cookie cutter AI-generated design that the large corporations were going with. This resulted in me getting more panels to fully meet/exceed my needs and gave me more warranty than with the big guys, but later I found this not to be the case and this would be my first fair warning when working with SSU. They lead me to believe that the system is fully covered with warranty and that you won't have any costs short of needing to remove the panels off of your house to replace the roof in the first 25-30 years and that simply is not true. The first time I had equipment failure they pointed out that they weren't responsible for me interfacing with the company or replacing the part, which led me to replacing the part myself. While this wasn't difficult and I'm not upset by it, it did upset me greatly to learn that the warranty I thought I had purchased means much less than I was led to believe it would. While this isn't a huge issue, having to replace more system-critical components down the road may result in having to pay thousands beyond what I was anticipating during the lifetime of the product, which may have swayed my decision to start. The timeline was clear from the start and it was roughly what they predicted. They never claimed an exact timeline due to government and energy regulations, but they worked with me during this time to get all of the permissions needed to get the project underway. They were not overly chatty, but reached out as needed. This part was pretty smooth. Once the installation was finally approved, they quickly installed everything and IREA was out a few days later to get things connected. This part was quick, efficient and very well handled. There was a part that did not get installed during the installation time and after numerous emails with the company, Jeff finally came out to install it, but was unable to get it fully connected, so I ended up having to troubleshoot the connection issues with the Sense product with support. While the insight it provides is ok, I would absolutely not recommend adding this to your system. It's a waste of money and they can't manage it and don't seem to fully understand it. My biggest complaint about this company is that it can take a while to hear back from them and sometimes it takes numerous attempts to get answers. On the flip side, when you do recieve answers they have a video walk through of what they are doing to diagnose the issue, valuable information and top notch service to determine what is happening and if any corrections need made. All and all, I'm pretty happy with Solar Side Up and while everything isn't perfect, they do try to keep their customers happy, especially the new owners that took over earlier this year. I'm hoping for a prolonged relationship with this company, but so far my bills have been much more reasonable, with my highest energy bill being around $50 in the summer months when the system isn't generating enough to break even. I'm looking forward to the data from the first year to see where estimations fall.

At every step they knew what needed to be done, handled everything, kept us informed and met their schedule.

Solar Side Up, performed as expected. They were easy to reach when questions came up. They spec’d current efficient components. Laid it out very well on the roof and all the new controls that are mounted next to the breaker cabinet.

It was a pleasure working with Solar Side Up to get the solar panels for my home. I was so dense about solar in general, but they explained it to me in a way I could understand throughout the entire process. I would recommend them to anyone looking to get solar for their home.

My wife and I are happy we selected Solar Side Up to perform our solar installation. They perform quality work and communication was excellent. The bright spot in our experience was their Sales Manager, Brian, who was always available via email or phone to act as our liaison to the company and the process. Because the process of installing solar is long and involves numerous entities (installer, local government, utilities provider, etc.), there can be stretches of silence that make you wonder what is going on and what's next. Brian was always a quick email away to give us a status update. We did encounter a hurdle close to installation in which our city's new laws forced us to dramatically change the layout of our array. Solar Side Up worked with us to quickly adjust our layout in a way that achieved our production and aesthetic goals while avoiding delays. We had a positive experience with Solar Side Up and have recommended them to friends interested in adding solar to their home.