Renogy: RNG Group Inc

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Renogy is a renewable energy company that consists of three branches—Solar, LED, and Biomass. Renogy strives not only to provide the most economic and environmentally friendly clean energy, but to also make it readily accessible to customers. Solar business is currently the essential sector of Renogy’s renewable portfolio. Renogy Solar is a bankable, insurable supplier of superior solar panels. Being vertically integrated from solar ingot to solar modules, we specialize in the development of turnkey photovoltaic or “PV” projects, and deliver the most reliable and cost-effective solar energy solutions. Our focus is on the quality of our products and creating added value for our clients and partners.

1.5

Avg rating

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Overview

Renogy is a supplier of high quality solar panels, LED lighting solutions, and battery charging products. The company is located in Chino, California, and sells panels around the world. Renogy offers solar panels that range in size from 10W Watts to 300W Watts, perfect for both small scale applications and large power projects. Our technical support and sales staff are trained to answer customer questions about their solar needs, Monday-Friday 9am-5pm PST. We are down to earth; no project is too big for us.

Year Established: 2005

Warranties & Certifications

Workmanship Warranty

While we do not currently participate in any electrical installation contracts, we do have a 10 year materials warranty on our solar panels, as well as a 25 year performance warranty.

Certifications

Renogy Solar Panels are UL Certified and ETL Listed

What Customers Are Saying

Ratings & Reviews

Ratings & Reviews

1.5

5 reviews

1.5

Average Rating 5 review(s)

Response

Quality

Value

Service

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They are totally imcompetent or crooked

I canceled an order hours after making it on 1/23/23. The order was canceled by them but they could not give refund. They said it takes some time to process the refund. On 3/12/23 (1 1/2 months later) they only refunded the sales tax. I called them on 3/13/23 about this and am still waiting for the rest of refund.

mifu on Mar 13, 2023

“Whiplash” was my final Customer Service rep- what a sad joke

Seemed like a cool sunny progressive solar company. I sent three different emails on questions I had on buying a 1500$ solar kit/system and none where returned. WARNING: if your looking to spend 1500$ and tre company is too stuck up to answer questions - leave. Bought system elsewhere but they ship batteries through Home Depot so bought 600$+ batteries. It’s been 14 months batteries at 64%, 74% and my winner at 74% - if you don’t know this sucks. Contacted customer service and wow, wow difficult. Long wait times, Philippines, no help, hang ups. They want me to get battery tested and send results even thought they admit they can’t recommend a place because no one in my state or surrounding states do this. Finally I brow beat them into taking in the battery. They take it in, 5-7 days later get a email they have it- almost a week delay. Then 3 weeks later nothing. I write in and they say they don’t know what happened to battery and can’t be bothered to find it. A guy says he’ll send me a new battery but I need to send receipt fir the 5th time. I do. Next write in a guy named “whiplash” says he’s sending battery. A 2 months after complaint, a month after sending in my battery and 10 days after being promised a replacement for not all but just the worst battery and I’m still here with two horrible batteries and no replacement!?? Hey Whiplash you stink!!!!!

TobioPaint on Oct 07, 2021

Zero customer service

After multiple attempts to contact them on all different platforms (email, messenger, phone) to any and all their contact departments I finally made contact after 5 weeks and I thought we had things worked out. My paid for product, that is in stock, has still not shipped after 9 weeks now and contact with them has been non-existent once again. If you buy any product from this company don't expect any help of any kind if you have a problem.

wally_mike on May 18, 2021

Renogy has the worst customer service--stay away!

Once I purchased, I was on my own. My order came with parts missing, and it took weeks to get them shipped, derailing my project timeline. The phone lines kept me on hold for over an hour many times, and often cut off after waiting so long. The customer service reps that answered after an hour or so on hold, on the rare times that the line didn't drop, were nice, but untrained and not helpful. Now I have a troubleshooting issue, and their online ticket system does not respond. I've put in countless tickets, and I receive an email acknowledging the ticket receipt, but never receive any more assistance after that. I've spend entire days on hold, calls dropping, and never reaching them. This is hands down the worst customer service I've ever experienced. I'll never do business with this company again. I wish I'd read online reviews about Renogy before I purchased, because my experience is not unique. Do yourself a favor and don't deal with this company until they get their act together.

kein.nieves on Oct 27, 2020

Poor communications

Shipping and communications are very sketchy.

BradBkr on May 28, 2020

Location

Headquarters

14288 Central Ave
Chino, CA 91710
United States

14288 Central Ave
Chino, CA 91710
United States