Solar Wolf Energy Inc

In 2017 we hired Solar Wolf to put solar panels on our roof. The price was fair, communication excellent, and installation was quick and seamless. Help with occasional inverter trouble was quick and spot on. In 2018, we hired them again to add 4 more panels which once again went smoothly. They also helped locate a tree company to take down a tree next to our house in the spring of 2021. Because of these experiences, we were eager to work with them again on a home battery and willing to cut them slack dealing with sick crews, supply chains, and general pandemic messiness. But, they have sat on deposits for over a year, communication has been very lacking far as progress or updates on the install, nothing has been done other than pull some permits I believe. In addition, our inverter has been faulty for over a year which has halted our SREC payments. Since I informed Solar Wolf we would like our money back or battery installed, they said they’d get back to me with an answer but never have. After seeing similar complaints about Solar Wolf on Better Business Bureau of long waits after taking deposits for various jobs, I am here to leave this review and do not recommend working with them. Even accounting for the pandemic upending everything, Solar Wolf in 2022 feels like a different company from the one we initially hired in 2017. This was my old review after their initial solar panel install work in 2017 and 2018: Solar Wolf had a very competitive rate and they were very professional in their install at our house. There are minimal connections on the roof and I've seen other installs with connections running all over the place on the roof and ground level. There were snags due to weather during the install and then the permitting in Boston took awhile but Solar Wolf was there smoothing things out and coaching us all along the way. They also taught us about SRECs which make the solar investment all the more attractive. After 10 years, without even counting the energy savings, the cost of the install will be covered by the tax credit and the SRECs. Do it. Stick a renewable energy finger in Scott Pruitt's eye.

After doing much research, we chose Solar Wolf Energy because there were some key values that stood out to us over all the other companies. Certifications, experience, perfection, safety, following all laws, codes and inspections, long term commitment and a sense of family. That’s what stood out to us and now a year after installation and that’s what we’ve witnessed. Solar Wolf Energy worked with our town in acquiring all required permits. They followed every code, had the town inspectors come out for inspection throughout the entire process. Safety starts with their employees during installation, continues to the homeowner and extends to local fire officials by informing them with everything they need in case of an emergency. When Solar Wolf first came out to our house, they listened to all our concerns, requests and needs. They designed a system that met what we asked for and never pressed us to make any decisions. They gave us the literature and encouraged us to do our homework and research before committing to anything. They were patient and understand that this is a big decision. The end product is beautiful, not an eye sore. Every panel is perfectly straight without any visible wires. Inside the house the equipment and wires are perfectly straight, neat and organized. Solar Wolf Energy truly believes in what they are doing. They want to help people in lowering their energy costs and stand by their product, their installation and their agreement. Solar Wolf Energy isn’t about getting your money and writing you off after they’ve installed your system. With Solar Wolf Energy the job never ends for them. They continue working for you, monitoring your systems productivity and will contact you if something doesn’t appear right. They are always there for you and continue to answer any questions you may have, They make sure your systems software is always current and will perform software updates as needed. When you sign on with Solar Wolf Energy, you know them and they know you by name. You’re not just hiring a company to come do a job for you, you’re signing on for a long term relationship!

We had gone through a bidding process with six different solar installers that offered to install solar panels on our roof. After two months of closely evaluating and comparing the different companies we picked Solar Wolf Energy, Inc., and, at the end, it's hard to imagine that our satisfaction could be any higher. SWE is an installer I would not hesitate to recommend to all my friends and to my family as well. Overall: 5 stars on all accounts Here's how it breaks down: Communication There was no other company more responsive and helpful throughout the entire process. The sales rep answered every question we had no matter how technical it was. He was able and willing to work with our needs and ideas and did not push us toward anything we would not want or would not make sense for our house. Cost Even though cost made only part of our decision, Solar Wolf Energy bid the lowest cost and fully met our expectation. Comparing with other bidders, SWE offered a price 15% lower than the highest bidder, while using the same equipment and material. Time Once we signed a contract, the installation was slowed down only by the permitting process, which took about five or six weeks. Then, with the permit in our binder, the rest was speedy - only two weeks or about. After the installation was completed and got inspected, the electric company got us connected and we become a tiny electric power house. We were up running the first day of March, only eight weeks after signing the contract. Installation Crew of three young, skilled installers finished both installing the panels and all electric wiring in two days with some time to spare. The wiring was laid very cleanly. It's running through the attic and then outside along a water spout and done very neatly. Installing the panels on the roof was the laborious part of the process - with twenty-four panels total there was quite a few screws to drill. The boys missed rafters in a handful of spots, but after inspection they did not hesitate one bit to re-drill all the ones they had missed. There is only one criticism I can make: I was not home for the actual laying down the panels, and when I got home I could not but notice that the panels they were not installed slightly off center on the roof. There are closer to the left side by some five inches. Not a big deal, perhaps, but it is the one wrinkle on the whole process. Maybe there was some technical reason for it, but I have no doubts that installers would work with me and install the panels symmetrically if I only knew I should have considered mentioning it and asked for it up front. Well, on my next house I'll make sure to put it on my check list. Epilogue So, quite happy throughout the whole process we’ve been. Naturally, a company is not only as good as the job that it does, but it also can be measured by the standard of their continuing support in a case something goes wrong. Coincidentally, we were "fortunate" to test this metric as well. After a few days watching with excitement the on-line production reports at SolarEdge, we noticed that the reporting had started to be flaky. Instead of updating four times a day, it would only update once or even skip a day. I contacted Solar Wolf and they told me they had noticed that too already. Apparently, the cellular unit in the inverter was defective. Solar Wolf promptly contacted SolarEdge who sent a new unit overnight. An installer from Solar Wolf Energy came the day after and replaced the unit. Since then the reporting works satisfactory. Conclusions It goes without saying that I do recommend Solar Wolf Energy to anyone who is interested in dressing their roof up in solar panels. The company makes the whole process painless - they are fast, flexible, and knowledgeable. They have their own crew of installers who do a very good job. It's apparent they do care. As a bonus, SWE is also cheaper than most other companies. And last but not the least, they take care of problems should any come even after the project's been completed.

After some due diligence and one very negative experience with Sun Run I selected Solar Wolf to install my solar panels. After the very first meeting with Ted I knew Solar Wolf was the right choice for me. Ted is very thorough in explaining all of the ins and outs of solar panels. I walked away comfortable knowing that all of the questions I asked were responded to in a accurate and professional manner. His team is fantastic. His project manager reached out to me to inform me of the process and the documents I needed to sign. Several days later one of the guys showed up to verify that my roof was intact. They worked diligently and quickly not wasting my time at all. Within a week or so we had an installation date. Had I not been taking a vacation at the time of the original date, the entire process end to end would have taken approximately 4 or 5 weeks. Compare this to my first encounter where I was told that in July I would need to hurry if I wanted the panels to be installed before the start of 2017. On the day of my installation I was told that the team would arrive at 7:30 AM. The doorbell rang at 7:25. There is nothing I appreciate more than timeliness! The team did it's thing and at the end of the process you would have never known that anyone had been at my house. The guys left the work area spotless. I can't say enough about Solar Wolf. They are truly committed to providing a great customer service experience!

I really enjoyed working with the Solar Wolf team. Ted and Nate are really good at what they do and easy to talk to. They answer all of your questions and are responding to emails at all times of the day! I was very comfortable working with them, and they were much more responsive than all of the other teams I dealt with.

I had solar installed by Solar Wolf and like others have mentioned the communication was lacking and it got to the point i didnt even think it would get installed. When they did actually install it they ended up just showing up at the house. Last year i inquired about a battery and they said they would get back to me.. Never got back to me. Fast forward to today and i found out they went out of business. i found this out because i have an issue with my roof and need the panels removed.. Ive since called Dividend finance who they were allegedly parterning with and they are telling me they need to get back to me. What are all existing customers doing? What happened to our 10 year warranty we were promised. I feel cheated that i am still paying monthly for this loan and there is no maintenance going to be provided