Spruce Finance

Leasing my solar system from Spruce. Not functioning since June. Called and received instructions on reboot and submitted all required documentation. Have been told it has been reviewed and submitted for repair. That was 5 months ago. Still no date for service. After contacting BBB, I saw 450 complaints, including mine relating specifically to Spruce. Similar issues , non compliance with service or repairs. I am certain that local solar service companies do not want to deal with Spruce. I am certain that Spruce has no intentions of servicing any of us with service issues. They are collecting our lease payments and we have a non functioning system. This must be investigated and those in charge brought to the justice department. This company is hiding some very murky business practices and more and more customers are getting swindled. I have tried 20 times contacting Spruce and always being told that my request is being processed.

Spruce estimates my bills and refuses to install a meter, even though our contract specifies that they are required to do so. The customer service team simply transfers me to a different department or keeps me on hold for long periods. I don't understand how they get away with this.

I have a few panels out and Spruce power refuses to fix them. They also moved my payment date up so that I have been getting charged a late fee.

My account was sold to Spruce, that’s when everything went down hill. Panel’s have not been producing for about 9 months now. These people need to be put out of BUSINESS.

The solar company I had for 10+ years, NJRCEV charged $75.46/month lease. We never were charged sales tax. My first bill came on May3,2025. The total was $75.46 +$5.00 tax. Do the math $75.46 x 6.625% Tax=$5.00. I did a google search and here was the response: No, there is no sales tax on solar panel leases in New Jersey. New Jersey offers a full sales tax exemption for all solar energy equipment, regardless of whether it's purchased or leased. This means that individuals leasing solar panels are not required to pay sales tax on the lease payments. I sent this to Spruce with no response.

Our power company, NJ Clean Energy Ventures, was taken over by Spruce Power, unfortunately. We received our first communication from Spruce today, and from jump street, I can see that we are going to have nothing but problems with them. We were overcharged, they charged us sales tax, the portal is a sad excuse for providing system information, and Spruce does not monitor their systems. This company leaves a lot to be desired. When I called to question why my bill was more per month, I was told it was a system error. Not a good way to start out a new relationship. Sending out an incorrect first bill is something that QC should have discovered, and corrected before bills went out. I then asked about the system portal, which only gives production, and nothing else. No micro inverter information, and no way to do a health check up on the system. When I asked if the system was monitored, since I am unable to detect any issues with the lame information I have access to, I was told that they don't monitor, we need to report any issues, which is useless, as I am unable to detect any issues, as that is not information that is available to me. They did not include any information about how to access the portal. I had to seek this information out myself. 1 star for communication 1 star for billing 1 star for confidence in this company. And...I am not alone. Many customer reviews echo mine.