EastRise Credit Union

Don't consider using EastRise, formerly the Vermont Employees State Credit Union. They are flat out terrible. As a member for 43 years, they have repeatedly been outrageous in terms of customer service. I made the mistake of believing each incident was an anomaly and eventually realized that is not the case. They refused to work with us on better rates for loans, refused to listen to explanations regarding credit rating, told us to borrow from our own money, and the list goes on. Truly unbelievably bad service consistently with most recently we were looking for a good rate for half a million dollars we had and wanted to park in a CD. When they talk about customer service, it DOES NOT EXIST. They straight up told us that having been a customer for 43 years did NOT factor into their decision making, even going so far as to accuse us of seeking special favor because of this! When we sought a car loan recently, they refused to consider the fact that we had always paid back our previous loans on time and fully. Didn't count for anything! Nor did the fact that we owned our own home mortgage free. It just goes on and on. And, even after our most recent experience centered around our cd inquiry and after we wrote them a long letter explaining our various and all BAD experiences and that we wished to close our accounts, NO ONE bothered to call us, they immediately closed us out of our account internet access, sent us a check and never even took the time to thank us for our 43 years of being customers. In short they SUCK and I would not ever consider recommending them to ANYONE for banking needs. The coop mantra of friendly, personalized and community centered banking is just plain bull shit. They are now, especially after their ill-fated merger to EastRise today, just a big bank with horrible customer service and only looking out for their bottom line. Go elsewhere.

I'm out. I was willing to put up with a mind-numbingly confusing website and archaic account creation and management tools. I was OK with their aggressive fees. (Bouncing a check when I had something like 200X the money needed in a related account). But then I tried to get a new EV car loan. The loan was for less than the amount I have in savings at VSECU. But they put me through 1.5 weeks of endless bureaucracy and arbitrary, changing rules. I dealt with two people--each of whom said contradictory things and said the other one is the person who makes the decisions (a way to deflect responsibility). I'm out. I was excited to go from commercial banks to a credit union. But then I applied for the same loan at Citizen's and was approved at a better rate in about twenty seconds.

Was a member for years then we moved to MA. Great customer service and reasonable rates. My go to lender.

Horrible! They charged me 5 overdraft fees when I had plenty of money in my account. I called to correct and they said I had made my deposit 30minutes after the withdraws hit my account. I pointed out they claim they process deposits before withdraws and they said that only applies to external deposits (finding loopholes in their own policy to nickel and dime me). They were rude and treated me like an idiot. Bank with anyone else!