Service Finance Company, LLC

I had the pleasure of speaking with Najib Neder, a Dealer Concierge Account Manager, this morning and have to say that in dealing with Service Finance he is the most helpful employee I have dealt with and I really appreciated the time he took to explain things to me. He also went out of his way to send our mutual client information via email. I just wanted him to know I appreciated him.

I didn’t realize the No Interest Period was only 12 months. I paid the entire amount in 16 months, then called to see whether an interest charge (<$33) could be waived since the entire balance had been paid. I was told I’d hear from “someone.” The email I received did not answer the question (yes, it could be waived or no, it could not be waived). I called the direct line of the “Complaint Resolution Specialist” THREE times, leaving a detailed message and asked to be called back with an answer to the question. On the fourth call, I called the general number and asked for the supervisor of the CRS. I was told to call back at a specific time to the same CRS who has not yet answered my calls. All I wanted is a simple “yes” or “no” answer to my question. On the FIFTH call to a “supervisor” I still got nowhere except so frustrated and angry I finally screamed at the person that he should “go F***” himself and hung up.

Why does it take more than 2 weeks after a loan is approved to set up an account and pay it off? Customer Service has no answer and is no help. Finance only

This is the worst company I have ever worked with. Can never log into my account. After 10 months of trying to acess my account I always have to call.

This is by far the worst company I have ever worked with. They will put a lien on your property and ruin your financial situation. Do not work with this company run away don’t make the Mistake I made not doing due diligence this is a scam

if I could give them zeros stars I would. This is a predatory loan company. There is a reason why they have been removed from BBB. They don't want people knowing how deceitful they are. I made three final payments through balance transfers. Because these took time to process they charge me another $189 in interest. I called and requested the payoff amount. The employee told me if I paid the $189 I would be completely paid off. I made my final payment but something told me I needed to check again. That's when I knew I was wrapped into a scam. My account showed 100% payed off but that I owed .12 accrued interest. when I called another employee said it was because I paid on a Saturday and it didn't process until Monday. I told her it was service finance employee who made the final payment for me and he said I was 100% paid off. She then said she would have to request the "back office" to clear the amount and it takes 24-48 hours to process. I told her I wanted a manager and she said there "wasn't one available". I told her this is a complete scam and they are charging me interest on interest. If I hadn't of checked my account they would have continued to charge me interest and late fees. I already paid the .12 based on all the reviews I read. Now im waiting to see how they will try and bleed more money out of me. They are complete predators and I will also be filing a complaint with Consumer Financial Protection Bureau 855-411-2372. They also have my bank account information with no way to delete t from the website. I don't believe any positive reviews about this company.