Solar Pro / Poulin Design Center

We had a 3.5 kW photovoltaic system installed by Poulin in July 2019. The installation went very smoothly and we have had no problems with it, aside from the manufacturer of the inverter changing the internet connection from 3G to 5G and wanting $500 to upgrade the inverter. The problems began when I started looking into a system upgrade. I discovered that Poulin had installed a 3000 W inverter when the permit plans showed a 3800 W inverter. A check of the contract showed that we had paid for a 3800 W inverter. In addition, we had purchased a warranty extension on the inverter and received a certificate from the manufacturer. However, the serial number on the certificate does not match the number on the inverter, presumably voiding the warranty. It looked like a classic bait-and-switch. I went to the Poulin store, informed them of the situation and requested some sort of explanation from them. I received a call from Steve Poulin a few days later. He very cavalierly stated that we didn't really need a 3800 W inverter for our system. I pointed out that that was what we had paid for and what the plans submitted to the local government called for. After several go-rounds he asked what I needed to settle this, and I said that at the least they should reimburse me for the difference in the cost of the inverters. Later that day I received a call from Kara and was told I would be receiving a check in about two weeks. Three weeks later with no check and no further communication, I filed a complaint with the BBB. Within two days I received a voicemail and an email from the electrician who installed our system. He acknowledged the error and offered to replace the inverter with a 3800 W model. I informed him that with our planned system upgrade I would need a 6000 W inverter, so getting a 3800 W inverter at this point was of no use. I suggested that Poulin pay me for the 3800 W inverter I didn't get and they could have the old 3000 W inverter back. That was a week ago and I have not heard back from them. I am not impressed, and would caution anyone considering using Poulin Solar Pro to be very attentive to the details of the installation.

Poulin did an excellent job with my solar install, everyone was professional and easy to work with. They did a significant remodel for a couple of years ago that was fantastic and they continued their high quality work with my solar install in July of 2017. They make it easy, handle all permits and applications with PNM.

The experience we had with Solar Pro was excellent from start to finish. We love the the system they designed just for us and that all of the employees we worked with were very professional and knowledgeable. We would highly recommend this company for your solar panel needs.

From the day Steve Poulin sat down with us (for about 2 hours) to propose a design for our smallish flat roof in Nob Hill and explain the installation, materials, and processes involved, to the day of our final connection, we were completely satisfied with the knowledge, technical ability, and efficiency of every thing at each step of the way. Everyone we dealt with — Steve, Ron, Brian, and another gentleman whose name I cannot remember — were all reliable, polite, and helpful (the word ‘friendly’ also comes to mind!). For two months we have been happily watching out PNM meter spin backwards as it inputs solar energy from our 6-panel rooftop system. All this came with far less expense than we were expecting. A "win-win" situation all around. Thank you. Absolutely would recommend.

Solar has always been in the back of my mind, now I have it! My 31 panel project that Steve, Ron, Brian, and Mario coordinated was practically flawless. All the design and permitting process is handled through Poulin. Since our array was rather large, installation took a full two days. Inspections were painless and now I really enjoy watching the meter spin BACKWARDS! Thanks Solar Pro!

Solar Pro was excellent ! They explained the financing and installation process clearly, followed through at each step and responded to any calls quickly The technicians were very professional and helpful! We highly recommend Solar Pro.