Moxie Solar

I began the process with Moxie Solar around July 11, 2022, to install solar panels on my house. On Thursday, October 20, 2022, I received an e-mail from Kaley Fennell who advised me she was taking over the project at my house. She said, “And yes! those wires are normal, our PV crew who installed the panels drop the wires down for our electricians to tie into. The electricians work off their own schedule, and they should be reaching out to you soon, if not already, to let you know the next steps. Please feel free to reach out at any time with any questions!” I responded stating that I was curious who the electricians are because Moxie has not upheld their end of the contract and am concerned because I was told during the initial process that I would not have to start paying until the system is properly installed and working. I went on to tell Kaley that I felt it would be the decent thing for Moxie to contact the loan company and have them pause any payments until Moxie fulfills their end of the agreement. I have e-mails to support my statements. I simply would like the panels to finish being installed and the loan to not kick in until Moxie Solar has upheld their end of the contract.

Moxie came out in June of 2022 to build our array; however, they "forgot" to tell me there were no batteries for our installation. They put up 51 solar panels and also ran the electrical from our outbuilding to the house, but it has gone no further. I call and get the runaround. Customer service is horrible. They lie. We have had to get an attorney involved at this point. PLEASE STAY FAR FAR AWAY FROM THIS COMPANY!!!

If there’s anything you can take from my long it is…Run as far as you can from Moxie… I originally contacted Moxie late September 2021 to get my solar panels installed and it has been a drama worthy of an Oscar movie since them. Let me begin. The only good thing about Moxie was their price for their Sunpower solar panels was low. Regardless of how bad Moxie is, Sunpower was one of the best solar panel brands that I found when I did my research. When our family signed the deal with Moxie, we were assigned project manager 1 who introduced herself to us and was fired the same afternoon. Our salesperson did not know about it and told us a few days later when I was asking him why she didn’t respond to any of our emails. I was then told by our salesperson that Moxie was downsizing in several states and had let go several people in their reorganization. Not a good first start and I’m already starting to worry. Shortly after I was assigned to project manager 2. She was very unhelpful with the permitting process. We were promised a month for permits to get approved for our solar panels. But when it took over a month, we contacted her who said she’s had permits take an hour to 9 months. Basically she didn’t help expedite the process and was just stonewalling me. She also soon disappeared and I was told that she left the company. I was then passed along to project manager 3 who didn’t respond to any of my emails. Finally I was then passed along to their client services team who botched things up even more. Turned out the reason why my permitting was taking so long is because they didn’t know that my county requires paper and online permit submission. Moxie had neglected to file a paper permit…even though they claimed to have done solar panels in my county before. After the permitting was done which took a month longer than expected and I lost another month of solar I could have had, I had to wait a few weeks for the panels to arrive. Those were the only things that arrived on time with Moxie. They installed them and the installers were great to deal with and courteous. We had to get it inspected by my county. Moxie botched it up some more. Moxie would set inspection dates without consulting me and I had to change work plans to be able to let both the county inspector and Moxie electrician in. During the first inspection, Moxie HQ miscommunicated to their electrician so he didn’t show up when the county inspector was here. We had to reschedule and I had to change work plans again. Also Moxie was unclear on the fact that there was an electrical inspector and building inspector so I was unsure which inspector was actually arriving. During the rescheduled inspection, the electrician failed inspection because he used an indoor breaker box on the outside which the inspector caught. He had to go out for an hour to get another one and install and the inspector had to come back another day to pass our system. After our system passed, Moxie sat for a while and I had to manually call Duke to get them to pass my unit and get it commissioned. Once our system passed we were finally operational, probably about a month and half later than promised which is better than what other reviews I’ve read were. Once operational, the units did fine for a few months. We were generating more power than we were using. Then all the sudden in May, their service advisor started to email me suddenly saying that something called the CTs on my unit had to be swapped around because they were installed backwards. She couldn’t explain to me well what CTs were and what work exactly had to be done. Regardless I still had some trust in them at the time and I let their service tech into my house again to fix. Once it was fixed, I get another email not too much longer saying that the CT fix did not fix the issue which they still could not explain to me. So they scheduled another appointment. In this second appointment, the technician came to our house unannounced (two weeks early) to our ire because I was not home and had to let them in via my phone and let them work unsupervised. The 2nd fix did not work and Moxie again contacted me stating that they had to come back another time. During this 3rd fix, the technician was a different guy and we were told that the previous technician no longer worked for Moxie. This last fix messed up my solar panels and I started to generate less power than their app was showing and started to owe Duke money even though summer time has the most sunlight. I would say that I’ve lost about $300-400 in credits and paying for electricity that I didn’t use due to their mistakes. I started to contact Moxie to get it fixed but they purposely ignored my voicemails, phone calls and multiple emails. I started to run out of options so I contacted our sales person who sold us our solar panels for help only to find out that he left the company recently. So that’s at least 4 people who have left Moxie in less than a year since I got the units. Finally I reached out to Sunpower for help and they switched me to another dealer and were able to remotely fix my units. During the remote fix, it was discovered that Moxie did not set up my individual panel monitoring so I am dealing with that now and may have to pay another company to come to my roof to get the serial numbers of my panels to get that set up. You’ve been warned.

Started off great, had major issues during install but fixed all issues and made it right for their customer. Complete process took 9 months. Had my contract signed way back in August 2021, 9 months later the panels were still not installed. They bungled my panel delivery, mis-ordered parts and had severe issues with communication. I was often left with no email or phone response from the PM for several weeks. I finally had to file a complaint with my state AG, at which point their escalations team personally contacted me to get things moving. After this point, it was far smoother sailing. Panels were installed without issues, wiring was concealed well, the installation team was very professional, although some did not wear the proper PPE when going on rooftops. Following some back and forth, all open concerns including workplace clean up, proper sealing of wall opening, setting up of per panel monitoring etc, were all solved. They even reached out to me promptly thereafter to get me my $1000 instant rebate check, paid for some ceiling damage that occurred during the process (I was asked to go in to the attic to take photos for them, which seemed unprofessional at the time). Shout out to Rico and Jason O. for staying on top of things when s*it hit the fan and doing their best to help.

Moxie Solar has been wonderful to work with. The salesperson was really friendly, answered all of our questions, and made sure we were comfortable before we moved forward. The installation guys were nice and worked hard out in the sun to get our project done fast. Overall, we are very happy with our system.

We invested $60,000 in solar and after 9 months we still do not have the panels on our roof connected. They are absolute scammers who are only in it for your money and once that money is there's they don't care about you anymore.