Sol-Up Inc.

I signed an agreement with Sol-Up to install solar and upgrade my service panel in July. They scheduled the installation for the end of August. On August 29, the morning of the install, Sol-Up called to inform me that the service panel was back ordered. They asked if I wanted to continue with the solar panel install that morning . I declined because they couldn’t guarantee the delivery of the service panel. I had moved my family out of the house since the power was going to be turned off for the day. Michael Sweet Sr. had stated that he would take care of reimbursing me for my expenses associated with the relocation. I have still not received a phone call back from the company to give me an update on my install. The day we spoke, they said they would be speaking to the COO and I would receive a call back soon. I never received that call. I called back and spoke with someone a couple of weeks later and she said someone would call me back the next day. That did not happen either. On October 24, I sent an email to Sweet Sr with my receipts for reimbursement and never received a response back. If I decided to do the install, I would have solar panels on the roof with no way of turning the system on. This company talks so highly of their customer service to which I have not seen. Each time I have spoken to them, they apologized for the lack of response and say it is not the way they do business, but then they do not follow up on their promises. Very disappointing.

Physician here. I contracted with Sol-up for a system after interviewing several firms. Huge mistake. On the day of installation, even though the job was far from done, they demanded full payment. First at the job site then later that evening by email... from the CFO. I responded by noting that they have yet fulfill the terms of our contract, but they were hardly deterred. 2 months later they still needed to install the bird wire as part of the contracted job. Instead of installing the bird wire, without my permission, they installed an ugly black bird mesh. I had rejected this exact mesh on the original day of installation in favor of the bird wire which I had contracred for. Then I get the emails demanding payment even though they have yet to install the bird wire I contracted for and admit to not doing so. You would think the simple solution is to remove the mesh and install the bird wire, but that's not how Sol-up rolls apparently. Instead they are threatening to lien my house if I don't pay within 2 days. There are a lot of other solar firms out there. Do yourself a solid and hire one of them.

Good sales people and installation was smooth and I was satisfied. That said, if you need ANY post installation help, this is NOT the company for you! The first issue I had with an inverter a few months after installation, I found myself, after I was assured that the company monitors for failures. Clearly not the case. I now have an issue to be handled and have spoken their "customer service rep" three times over the past two weeks. Every time they forward me to a new department with only voice mail, I have left three messages, and have had exactly ) returned calls. I called back and insisted on talking to a human beings and apparently that's "not possible". I personally believe service AFTER the sale is as important as the sale itself. Apparently SolUp has another business model, and I am NOT a fan! My advice, select another company (there are MANY) that will provide you the service and support you deserve after spending tens of thousands of dollars.

From my first contact with Sol-up everyone was more than accommodating, concerned and responsive. They made me feel they knew what they were doing. They were always available to answer questions quickly and cheerfully. There was no high pressure selling or additional add on’s They kept on top of NVEnergy to push the final hookups and sign off I highly recommend them. Great company! Great people. Thank you Sol-up!

I chose Sol-Up for solar because they are the best all around. They have great reviews and I can see why. They use great products and their price was cheaper than other competitors. Their staff is friendly and helpful, they answered all my questions. They took care of everything; they handled the application process with NV Energy and City of North Las Vegas. The installation was quick and painless. I can't wait to see how much I'll be saving on my power bill!

Our contact with Sol-Up was very professional and friendly in every step. Mari King, COO explained to us to how many panels we needed base on how much energy we use, and what panels are most efficient for our needs. We appreciate it very much to Mari King and everyone involved with our solar needs. "We love Sol-up" "Thank You very much" Frank and Gloria