Tesla - Profile & Reviews

I wanted to add that Tesla contacted me recently and without disputing anything I wrote in my review on 5/21, offered me a few dollars for my "trouble". This was an incredibly insincere and degrading offer after the extremely poor customer service they had already shown me. Despite their comments below about contacting me to resolve these concerns, it was not a good-faith effort. My original review/comment from 5/21 still stand:
I own 2 homes with Tesla systems. There's too little time/space to describe the indifference, non-responsiveness, and lack of commitment they've displayed since. Last year, after they replaced their defective solar panels, I inquired about a roof leak from under the panels. After another 5-6 calls about the water leak, they finally sent a crew who replaced the panels and told me to get the roof replaced to stop the leak, which I did. Since then, it's taken me over 5 months and dozens of calls to Tesla to get them to even schedule replacement of the panels. During that period they sent me 3-4 repair agreements, all made out to the home's former owner back in 2012. After notifying them of the error on their agreements they finally corrected it without any apology or comment. They do not contact me, nor respond to any VM or emails, my only contact option is to sit on hold and finally talk to their rep which has never resulted in any follow-up or response.

When you complete your basic informations. Tesla just took over all the necessary steps to get your project going. My project from start to finish the inspection took about 50 days. ( The only difficult thing is trying to talk to a live person. )

First of all - great price, compared to 3 local companies. The system was installed in one day and Tesla inverter with the glass panel looks slick on the side of the house. Also, it was easy to follow process through Tesla account.

Tesla finished installing a solar roof in early January. However, during the installation the siding and rain gutters were damaged. Tesla said they said would come back and repair the damage, but they never did. Multiple methods of correspondence has failed. At first Tesla would respond in a few days with some kind words telling me not to worry and that they would make all repairs. Now my inquires go unheeded. I cannot find a local contractor to make the necessary repairs to my home because of the glass solar roof. Because of the damage my home is at risk of further damage due to water intrusion.

Edit 06/08/2021, in regard to Tesla's response:
It's been 5 months and all I keep hearing is we're working on it. You damaged my home and my gutters no longer function. Now my home is at risk for further damage. Why can't you at least remove the gutters to prevent water from getting behind them and causing rot, and then come up with a plan to fix the other damage. How long should that initial step take?

Great company to work with in terms of solar installation. They provide a great product with extremely professional install.

Tesla required us (in writing) to replace the southern portion of our roof to the tune of $9000 prior to installation of solar panels. Then, after being paid in full, and after many frustrating months of trying to contact them and find out when they would finish the job to install the panels and batteries, inexplicably and unceremoniously refused to honor our contract. What, in your experience, would you do? We would not have replaced our roof if they had not requested it; and as retired, elderly people, this is a significant hit to our finances. Thanks for your help!

Very smooth process for me here in Nor CA! Everyone was really informative and answered all my questions. If I had to nitpick at something I would say the gutters. If you are considering a Solar Roof just automatically know that you will most likely have to replace them. I also think Tesla should just add that into the initial estimate to all their Solar Roof projects.

Ordered 2/1/2021 just cancelled 5/30/2021. Been waiting 4 months didn't even have a permit yet. After calling for days I finally threatened to cancel my contract guy say we have 40,000 more customers waiting you can cancel when ever you want. Worst customer service I have ever seen.

Even with the overwhelming number of solar orders that Tesla is juggling, any time I called there was always someone willing to step in and help keep my installation moving.

My panels are working great, and the Powerwalls provide all the energy we need during the night. As a resident of Texas, it gives me comfort knowing that I no longer have to rely on Oncor to provide reliable power for me and my family.

I would actually give no stars if possible. Since the first minute of the system activation one of the inverters (new Tesla inverter) never worked, their so called inverter issue expert team, on-field technicians and the crew who installed the system had no clue what went wrong. Each one of them pointed different broken things. Every time they want replace some hardware it takes at least 15 business days to get that order delivered. Their customer service does not have any clue on how to diagnose the new Tesla inverters, each time when I call the customer service after several hours being on the call they either end up saying "I will get back to you (which they never did) and end the conversation" or they redirect the call to another department who also does not have any clue. Worst company to go for solar projects. Given an option I would like get rid of the system from my roof and do my business with other local competitors.

Avoid this company at all costs. Horrible customer service. Billing errors. Everything takes months to get done (like 10 months) and that's if it gets done at all. Website is barely functional. Don't get sucked in by the "big name" - Tesla Solar is garbage!

Today is May 19, 2021, we signed our solar agreement with Tesla on 11/9/19. The project was delayed due to COVID. Can't blame Tesla for that. Everything was finally installed and final permits approved in October 2020. We have signed the PGE Interconnection Agreement at least 5 times since October. Still waiting for Approval. I finally called PGE and they said Tesla has the wrong meter number on the agreement. So we wait. BTW - I stupidly paid Tesla the second installment when the components were installed. During the install, the team was great. They kept me informed. Since then, I have been very frustrated with Tesla's lack of motivation to get my solar turned on and their lack of communication to keep me informed. Hold your second $ installment until you actually turn your solar on. Can't rate the value or quality since nothing is working yet.

The Tesla team has just installed our second system and it is just as good as the first one, except it is a lot cheaper now.

Go solar, go Tesla.

I get that this may be a result of growing pains and may improve, but my experience installing a solar roof was that it took months longer than expected due to miscommunications with the county permitting office resulting in them having to tear half the roof off and put it back on again (after many weeks of negotiations between those parties). We also had our point of contact within Tesla change more times than I can remember. At least 6 times. It seems they either have a really high churn rate or project leaders get moved between projects before the project is even finished (which seems really inefficient!). They'd also give me expectations about when a project milestone would happen and when it didn't happen I didn't get any updates explaining why. During the aforementioned negotiation process I had to keep emailing various people trying to get updates. Now that we have a functioning and permitted roof, I'm really happy with the project, but the communication with the customer is like a 2 out of 10, and should be the easiest thing to get right.

My inverter stopped working three months ago under warranty and I was initially told that it would be two weeks for Tesla to order and install a replacement. I was informed the manufacturer had to approve the warranty replacement and it is now going on three months and I am still awaiting a replacement and an update from them for a new inverter. During this timeframe, I have contacted Tesla and I was informed there are no inverters in stock with the manufacturer. How is Tesla installing new solar systems on homes if they don't have any inverters in stock for their new customers? It is a master tactic of the classic runaround. Tesla is doing nothing more than avoiding their responsibility to cover the warranty. It does not take three months and counting to get a new inverter from the factory nor does it take that long to build one. Contacting Tesla service is impossible and no one from Tesla has never provided the courtesy to contact me for updates as to what is an acceptable reason that is causing the delay. This is not acceptable for any company, large or small. Tesla gives you all the bells and whistles to go with their product, yet is very negligent and lacking in customer service when something goes wrong. This seems to be their standard business practice identified within their many negative reviews on the internet. Tesla does not make it easy to contact them when needed. A basic staple to judge a company's quality is how good or bad their customer service is. Stay away from Tesla and go with another company.

Just finished installing our Tesla Powerwall and we are so happy we did. We are in T.O.U. energy state so this will save us hundreds a year. Rachel Paris our project manager was a joy to work with and kept us informed at all points of the process. Install team were professionals and installed our batteries seamlessly. Best upgrade we've done after our solar panels.

I wanted to add more capacity to my existing solar array and add 2 batteries for backup so I reached out to several local installers to get quotes. The quotes came from all the people you hear on the radio. One company for just 2 batteries was $26K, another company for 2 batteries and a 4K solar array was $34K and the 3rd company never even sent me a quote after looking at the job.

Tesla came in at $26K for my new 4K solar array and 2 Powerwall batteries. The sales process was excellent if you can use a computer as everything was just taking pictures and uploading them via the portal. They kept me informed all along the way and the entire process for me from submission to final install was just 6 weeks.

The solar panel installers were so fast that I barely knew they were there. The electrical installers had their hands full. My house had 5 electrical panels, nothing was labeled correctly and they were able to combine my main panel and garage sub-panel into one and cleaned up all the wiring. It looks absolutely amazing and runs even better. My system was installed on a Thursday and I didn't use any electricity from the grid from 8:30 am on Friday until Sunday at 11:30 pm when my car started to charge.

Only complaint I have is from me that it took me so long to purchase this system from Tesla.

If you feel like giving me a solar referral please use https://ts.la/jim54173

The Tesla crew from Martinez did an outstanding job installing our second set of panels. They were professional, knowledgeable, and congenial.

They were on task, answered my questions and showed a true interest in doing quality work.

Received a email for the month of April that stated my carbon offset was1,349 lbs equivalent to 16 trees. Glad that I am doing something to combat climate change and doing good for the planet. I hear you can attach a charge station for a Tesla car but at our age do they have Tesla wheel chairs?

Exeldnt

professional, knowledgeable, good communication

I am a current Tesla car owner and and a firm believer in the philosophy of the the product.
The process for solar installation was a rating of ZERO / 10.
1. No follow-up. Over twenty calls by me to customer service with zero call backs.
2. Project manager NEVER responded to my calls or emails
3. Random calls to other project advisors ( 5 others ) with ZERO follow-up or responsiveness to my emails.
4. Four calls with requests to speak to a supervisor. Never received a call.

Installation team was a 10/10.

I would never work with Tesla again. Additionally, I would not recommend this team to any individual.

After thinking that solar was unaffordable and just didn't make sense for a number of years, I've finally come around and feel confident that solar has come a long ways, prices have dropped, and it's here to stay.

I met with a couple sales reps from companies that go door to door, and I'm not usually a fan of the tactics most of them use to try and "sell"... I prefer that people are honest, fair and respectful... but that's not often what you get with door knockers. Once I had asked all of the questions I had and got some initial info, I followed up with a good friend of mine that has solar (and is just a lot more intelligent than me) and he redirected me back to Tesla because of the product reputation, warranty and price (price match guarantee). Sure enough, Tesla was pretty significantly less expensive than others I had received quotes for, and I was confident that they would stand by their product and service.

The fact that Tesla doesn't have sales reps going around town trying to overpromise on what their going to deliver (in hopes that they'll make a big sales commission) wasn't a concern to me. How the website is set up to provide an instant price quote is easy and effective. I had a project manager reaching out to me soon after to sign necessary documents and provide information to get the process started, and then waited a little while before I was able to be scheduled. Once I was scheduled, the local install team was incredibly helpful, communicated throughout each step of the process, had their own team of direct employees to install, and also had an employee on site for all building department inspections.

Job well done, Tesla!

We purchased solar panels and 2 Powerwalls from Tesla. Our ordering experience through installation was very smooth and easy. The install crew was top notch. They were extremely professional and took great pride in the work they were doing. Everything was left clean and tidy. We are so far very happy with the performance of the panels and powerwalls. My only suggestion to improve would be that the app needs a way to allow a manual refresh or make the app more real-time.

I got the full solar solution from Tesla recently installed at my home - solar panels + powerwalls for whole-home backup. From the initial self-guided home assessment through the permit process for obtaining interconnect agreements, implementation and the final inspection by the City and the utility company, Tesla did an amazing job pulling everything together and keeping me informed at all times throughout the process. With an understandable backlog on installation, they were even able to pull my install date up by more than a month. It took 2 full days worth of work to get all the panels installed as well as powerwalls, and the electricians walked me through the updated electrical panel connections and overall layout prior to completion. The app is amazingly easy and convenient to see real-time usage of electricity and the flow (grid/solar/powerwall/home) at all times!

They work super fast and they were really neat about everything I was really impressed

The team did a great job of laying out the sequence of events required for the install. There were logistics issues with Powerwall manufacturing at the time I placed my order that prevented me from adding those to my order. Since then, Tesla has bundled Powerwalls with new Solar installations so I'm concerned that I'll have difficulty adding them later (as I've already purchased Solar). I also think that, until Tesla has resolved its well-publicized logistics issues with getting parts onsite, on time...4 week estimates should be given to customers instead of 2 weeks for roofs of similar size / complexity as mine. Aside from that, we are very pleased with the end result. The product looks fantastic on our home. The value proposition for customers that are due for a roof replacement AND are interested in solar is undeniable. I'm confident more of my neighbors will express interest. I will remember to use my referral link.

I couldn’t be happier with the experience. From concept to completion, the process was quick, painless, and I am saving $125 on my fixed utility expenses every month. #winning

I was very happy to find out the inverters, solar tiles & batteries are made in the USA. The inverters are the recently released Tesla versions. These are liquid cooled. The two inverters are much smaller than the air cooled inverter from my old system.

Removal of my old solar system went very well. All 60 panels & mounting HW were recovered without issue. This equipment will be used for my workshop off grid power system in the White mountains.

My questions were answered by the installation crew. Setting up the system phone app was easy to do. Useful to identify power consumption by large appliances.

The installers were professional & cleaned up the areas very well. Much less debris in the lawn than from earlier construction projects.

Anytime the house power needed to be shut down, we were notified. This gave me sufficient time to engage my secondary off-grid solar back-up system.

The sad part is how long I need to wait before the power company will approve the system.

My referal #: https://ts.la/bruce28496

The Tesla Solar Crew showed up when scheduled. They were all polite and professional. Finished with the panel install in 1 day and came back for the electrical work the next day. Looks great now we wait to throw the switch.

Awesome crew!!! (Solar panels and powerwall).
Very professional, organized and always on time.
Explained to me everything.
The powerwall looks very cool and the Tesla app too.
Very well done!!!
Can’t wait to turn on after the inspection.

He llamado muchas veces y no me atienden, me cuelgan el teléfono y no me resuelven nada. Mi aplicación no funciona. Espero que alguien de soporte técnico se comunique para que me ayude. Gracias.

I signed up almost a year ago for the subscription service. Initial communication was good and the installation went smooth. The installers themselves were awesome. They kept me updated and did a very clean install. This is where things have dropped off. After the final inspection, I got a notice that my provider had been notified and I should be live in the next few weeks. Four weeks pass and I reach out to the project manager for an update. He assured me it's in the process and should be in the next couple weeks. 4 more weeks pass and I reach out again. He says he'll talk to the internal team and get back to me which he never does. I've now been requesting updates every few weeks for 6 months and keep getting the same answer that they will look into it and get back to me and never do. At this point I cannot recommend Tesla solar purely for their poor customer service and project management.

We live on a big street in Portland. When people see our roof, they stop, point, and take pictures. They are excited to see how solar energy and roofing can be a 2-1 system. The glass tiles add curb appeal to your house.

Pro. we have to update our house color to match our sexy new roof.

Con. I know Tesla team is super busy and I respect their focus on the project. When I see their team in person they answer any questions I have. Over the phone or email.... that is an area of communication that can use some improvement.

From the initial contact to the great installation crew Tesla did not disappoint. I love checking the app on my phone and watching the clean energy being produced on my roof top and charging my power walls.

I would recommend patience for anyone starting a solar project. Things rarely go 100% smoothly. That said, my overall experience with Tesla Energy was a positive one. The process takes time - 5 months from when I hit submit to when the city inspection was complete. However, I found the Tesla employees that supported the process to be helpful, and willing to make sure I was satisfied.

My only negative comment is my project manager wasn't good at communicating. I would suggest Tesla make some improvements in this area. Even with that, I was able to connect with other folks at Tesla that were always there to help me, so in the end I wouldn't say it detracted from the experience.

As for the hardware, my initial assessment is positive. I'm still waiting for my PTO, but in the little time I've had to work with the system I have confidence I'll get my ROI on this project.

We are now 7 months since filling out our solar application. We have been getting the runaround since November regarding getting permit from PGE to relocate and upgrade our electrical panel. All I receive are automated emails and texts that project is still on track and to check website for updates. We are still waiting to hear any updates.

Sad thing is my neighbor across the street with the same house layout went with SUNRUN and they had to upgrade their panel like ours but did not have to relocate the panels like TESLA is making us do. The city inspector signed off on their electrical panel.

The only issue I had was the PM Rosa. With her, It was a pain for me to get a custom system and she never returns voicemails and give blanket answers via email. Other than that, the Tesla team carrier her and gave me a delightful experience. Getting a hold of a Tesla member was hard as it kept funneling me to Rosa who did nothing. Once you figured the work around back door method, it was an experience I wish all customers would get. Truly amazing.

If considering solar and battery back up for your home, please choose Tesla. Not only for the brand name but from placing your order to the install, one of the best experiences in purchasing a new product with an upside of savings money and the environment. The Tesla reps take care of all the steps to make sure everything is as seamless as possible. Also do lot forget the techs who do the install. All professional and courtesy. Anyone worried what solar might look like on their home? Not to worry, it looks amazing with the Tesla design.

Ely and his team especially Serge were fantastic. The installation was quick and very professional. They cleaned up every time they were done for the day. The system looks clean and professional.

The value from the app readings looks like it will pay for itself in less then 5 years.

If you are hesitating, Don't wait you will be glad you decided to move forward.

Rhidian

Buyer beware. I tried to go with Tesla solar panels because of their transparency around their upfront cost. The reason they are typically the lowest cost is because they don't have sales people or customer support people. I was on my own to figure everything out, HOA, Power Company, design specifics etc. Be prepared to read through contracts and understand the fine print. When changes are needed, there is no one to talk to. My HOA had specific requirements regarding cabling outside the house. I requested confirmation the design met this requirement. I couldn't get anyone to confirm but in a few weeks an upcharge showed up in my documents for indoor cabling. Then I started getting emails pushing me to sign the final documents so they could bill me. As I went on to review the documents, I found they completely changed. There was a much smaller footprint of solar panels and the upcharge removed.

I couldn't get anyone to respond to why there was a change without my consent. Then I had a document pushed on me saying I am giving up my right to have net metering (Power Company gives credit for power pushed to the grid). I called the power company and asked why I couldn't do net metering. They explained I could I just need Tesla to submit a request for level 2 metering. I could not do this direct with the power company, the solar company needed to put in the request.

I tried for months to get Tesla to submit this request. The only response I got was please go sign the new documents so we can keep your project on track. When I checked the documents they were the same ones asking me to give up my right to net metering. After 4 months of effort I finally pulled the plug on Tesla.

Considering how painful it was to try to get the logistics in line, I can only imagine the nightmare installation and problems after install would be.

The whole team was great and very professional. They did a great job.

We just had Tesla install our solar panels on a new to us home. The process went great except they did not show up for the structural review of our home. We inquired about this, since this was a 15 year old home but new to us. The sales man let us know that they normally did the structural reviews but in this case they skipped it and this was normal. We expressed our concerns due to just having bought our home and was looking forward to their assessment of the quality of the roof. The sales person told us not to worry, Tesla included a ten year “Roof Leak Warranty” and if the panels needed to come down the charge was only $500. This worked for us. Exactly one month after the panels were turned on we had roofing leaks on the other side of the roof. The roofer told us the entire roof needed to be replaced and the panels never should have been installed. I reached out to Tesla, the "Roof Leak" warranty was really a workmanship warranty on their work and the cost to remove the panels was $8800. Option we have now is to use Tesla to remove the panels with up to 8 weeks wait for that, or we have to use one of their approved Third Party companies. Customer service representative told me to find a different company or use my roofer since the 8 weeks is probably longer. I asked her for the list of approved third party vendors and they have none. When asked how to move forward they told us just use anyone we want, Tesla will not hold us to the line in the contract that says "if we use anyone else besides Tesla or one of their Third Party companies" we void our 25 year warranty. I have been trying to talk with someone for eight weeks now. Finally received an email that my issue has been escalated to their Executive Resolution two weeks ago. I have called her and emailed her the last two weeks, no answer and no reply. Since then it has rained twice and I will now have to replace the dry wall on our ceiling. I cannot move forward without voiding my warranty and I cannot talk with anyone to help me. The customer service is the type where you call, the person is super nice, but cannot help you at all. They have to email someone and that person will get back to you in 2-5 business days. No one every does. If you call before the expiration of the five days, they tell you you have to wait. If you call after the five days, the representative reads you the notes that someone called and left a message. No one has called, this has happened to me every week for the last eight weeks. There are better companies out there, go with someone else and save the headache!

I'm located in Riverside County, California and I worked with a team of people from Tesla headed up by Cory Rokus from their Riverside office. Everyone I dealt with couldn't have been more knowledgeable and pleasant to work with.

My problem was with my HOA who ran me through the mill for several months because they preferred that I use the local company that they had a working relationship with. Of course the same system from the local company was double the cost of Tesla. I had quite a fight with the HOA but Tesla stayed by my side the whole way, answering their questions and changing the plans several times. They even came to a meeting with my current HOA Board and our roofing contractor to explain how their installation works.

Once we finally received approval from the HOA, the installation was scheduled for 2 weeks later. The day of the installation, the Tesla installers showed up about 7:30 AM and by 4:00 PM the install was complete, and the system was operational. We then had to wait several days until our electric utility (SCE) approved the system. After the approval we turned the system on and it has been working perfect generating more than I expected. I also bought a Tesla Model Y, and the solar system generates more than enough electricity to power our entire home including charging my car.

I found Tesla from the start to finish to be very professional and I'm so glad that I held the line with my HOA to get the Tesla system.

I have no problem giving Tesla a five star review and recommending them to anyone I know.

The crew was on time and worked fast. Clean install and no mess left behind. Very happy. Thanks

We started our path to solar with Tesla in Sep. 2020. We were assigned a project advisor who was very out of her league and eventually stopped responding and was replaced. We only found out she was replaced when her phone number was no longer valid and then looked at our account details to find the name of the new advisor. The 2nd advisor was responsive at first, but then it became a chore to get responses back either by email, text or voice.

Once the project finally got underway, the scheduling was more efficient, The installers were awesome and fast for our 24 panels. Our system is live as of March 2021!

We purchased our panels outright with a credit card (for the miles!) but almost a month later, our account still shows payment pending. Of course, our advisor is not responding and now the advisor's mailbox is full, leaving me to believe yet another turnover issue.

The product is VERY solid and efficient and we can't wait for our utility bills to reflect our new production and are excited for this to be complete.

Hope this helps!

Amazing experience with Tesla!

I had both solar panels (16kw system) and 6 PWs installed. The process was straightforward and painless. The crews were flexible with modifications during the install to improve my energy production and aesthetic result.

Efficient and professional install with results exceeding my expectations. Special shout outs to Adrian and the Murcielagos for roof/solar work and to Robert and Matt for all the electrical work. They were amazing to work with and if you get to work with any of them consider yourself lucky.

Justin and his crew arrived and did a amazing job installing our solar panels. They were efficient, clean , professional, neat and on time .

Sparkyriogrande did a great job installing 3 powerwalls. They were courteous and professional. They explained everything in detail.

Seamless experience, from the day i signed up online for the Solar to the day, to power On the system. The team was awesome, throughout the process. They are mindful of getting the space, keep them clean, post installation.

They reported to me that they have to come back and fix roof. They came back with the replacement material and fixed the same.

The City inspection was done in time. But for PGE approval, i had to follow up, to get the process started. But right after my call, they stayed on top of it, and finish the process over the weekend, and get the PGE approval done in couple of days.

Beside the follow up for utility approval, my effort in getting this solar installed almost nothing/very minimal.

Pretty happy with the way team executed the project.

My solar has been out since 03/03/2021 can’t get someone here to fix it until 04/07/2021, horrible customer service, l have to deal with this company for another 15 years because of the contract we sign,if I could turn back time I never would have signed with them. HORRIBLE CUSTOMER SERVICE!!!!!!!!!

My overall experience with Tesla Solar was very poor, with significant problems/delays every step of the process. Communication was bad across many different Telsa staff (with three positive exceptions).
I placed my initial order August 28. It took almost 5 months to get permission to turn on my system. During those months, Tesla representatives made multiple and repeated errors, which I believe is largely because their business model appears to rely on departmental silos, making it difficult for customers (or anyone at Tesla) to communicate effectively regarding the whole job. I often received redundant and contradictory messages, including several emails after going operational asking if I still wished to pursue purchasing solar from Tesla.
If I had not asked many questions, my solar system would not have accomplished my goal (whole home back-up). It took months for me just to get a correct contract (which involved adding panels and another Power Wall, contrary to Tesla’s original recommendation).
The panels were generally installed well, but the electricians failed to include grounding rods, did not seal mounting screws on the conduit on my roof, tore shingles under one of the mounting “pucks” for the panels, and left before identifying the circuits in the new panel box. If I had not inspected their work, I would not have known these things until my roof started leaking.
I submitted detailed constructive comments in response to Tesla’s requests for internal reviews, describing the litany of problems I had. I noted that—whereas I knew I had no legal grounds—it would seem to be good business practice to be provided some discount for all my trouble. Two Tesla reps eventually contacted me in turn and thanked me for my detailed documents. They both said that my documentation would be very helpful to Tesla’s efforts to improve, implying that they agreed such problems should not happen.
An investigation was even launched to assess my claims, but in the end, I was told that I had no legal rights (which I had already previously acknowledged). For all the problems (they admitted to 31 days of delays, but there were more), Tesla said I would receive a “Customer Satisfaction” payment of….drum roll please….$100! Does anyone think that this would *increase* customer satisfaction? In short, this $100 was equivalent to returning $4.00 to a person who had paid $1000.00.
In fairness, my solar is working well (two months so far), but I dread needing future customer service, although the local person (vs. corporate) has been responsive. I have always thought highly of the Tesla products, but I cannot think of a worse experience regarding customer service than what Tesla provided. Their $100 check is perhaps the most insulting gesture I have experienced in a business transaction. Someone at Tesla needs to consult a dictionary for the definition of “satisfaction.”

I am in NJ which has a good incentive program for solar. I ordered the Tesla program for the 100$ refundable deposit. Uploaded all they asked for and was waiting on the formal design proposal. In the meantime I did a lot of research and gathered some other quotes. The KEY point is about NJ Renewable Energy Credits or TRECs as you will see. Every state is different.

To my point. To seemingly lower the cost, Tesla KEEPS these (ownership of TRECS does not have to be the solar owner hence the shell game). Not only do they keep, in my case they only gave me a flat credit for half the value.

The website easy calculator diverts you to the lower price of the system each month including your energy savings (which is valid I believe). But the truth is if you add back in the half of the TRECs they are keeping it is the same as everyone else who gives you ull credit and OWNERSHIP of the TRECs.

Sound confusing? It is and can be if you do not put the time in to research and validate what your state offers. That is what Tesla is counting on. Shameful.

This company is so awful to deal with. Disorganized and badly managed.

Dealing with them to get our panels removed and reinstalled in order to do emergency repair to the roof is now my full time job. They have repeatedly lost documents, sent our documents to the wrong people, put the wrong customer name on documents they send to us for signatures. I'm 2 months in to trying to get them to just schedule a removal of the panels. I understand it will be another several months after I am approved for scheduling before the panels can actually be removed. Not even there yet. The reps are all very pleasant to speak with just completely unable to get anything done within the disorganization that is TESLA.
I'm stuck with these panels and with Tesla, but I hope you won't be!

They did a great job installing our solar panels. They arrived on time and completed the installation exactly when they said they would. The project manager on site was very personable and easy to work with. The final solution looks very clean and was installed as described.

Alfonso and his team were amazing! They were professional and answered any questions I had during the whole process. I highly recommend them!

Please, do not use Tesla for your solar needs. Research other companies. Tesla is so hard to communicate with and they charge you processing fees for everything. They increase our bill by 2.9% a year and we would be ahead to not have it installed. Any issues we had with it, they say that we are within there limits so we have to pay for additional elect. even when there panels breakdown and we have to wait for parts. They are closed on Friday and can only have office hours 7-4 PST. Not a good company to deal with at all.

The crew installed my system in two days. I did not experience any problems with it. They answered my questions as they came up. I was happy with their work, and am eager to start using the system.

Crews were prompt, professional, & knowledgeable. Smooth installation. Cleaned up well. Alfred (captain coffee) did an excellent job of explaining everything.

For all future Solar buyers, beware of Tesla. I am a current Tesla Solar customer and they absolutely don't have a customer service. You submit on online request; for which you'll receive a customized response in one week; if you are lucky. They have so much money but don't want to hire real people to deal with customers. Imagine able to contact a live person during emergencies!!! This is source of power to your home not an appliance that you can wait for 7-10 days.

The ordering process was simple. The inspection of my roof was scheduled promptly. And the inspector was a pleasure to deal with. He didn't go on top of the roof due to the weather conditions, but inspected the inside of the roof from the attic and said he didn't see a problem. Since the roof is at least 10yrs old, he said he would request a roofer to inspect the roof to verify the condition prior to continuing.

...and that's when they dropped the ball...

No roofer ever came by to inspect.

Instead, 2 weeks later I received a message from Tesla saying that they would need to do a partial re-roof of my house before doing the panel install. And this would double the cost of the project. Not sure how they determined re-roofing was necessary without having someone go up on the roof to inspect it.

When I wrote a message asking why re-roofing was deemed necessary, I got no response from the Tesla rep. Instead, I just got automated messages every few days asking me to sign off on the re-roofing so that the project could move forward.

No one from Tesla ever contacted me to sort it out.

Eventually, after a couple of months of automated messages to proceed, they finally cancelled my order. Taking my initial deposit with them.

If they can't do sales support, how are they going to support me after the install?

The crew arrived on time. Everyone was very friendly and explained the entire process.

Josh and the rest of the Flying Dutchman installation crew were amazing. They were very professional and answered all questions that we had. So far this process has been very easy and painless.

IT IS A FRAUD!! It took Tesla 6 months to install our solar system. Last week, we found out that the system never worked. It is a Lemon, it produced zero KWH. I called Tesla 3 times to remove the system and to refund us, unfortunately, no reply. Tomorrow we will call BBB. We will file a lawsuit soon. I wish I can give them Zero star. Thanks, Mofid Wasef

Good crew came and installed the panels. Everyone was nice and informative and answered and questions I had. Excited to get it started. Explained about new inverters and why there would be a slight delay in the process.

I got the Tesla Solar as it was the best offering compared to all. But have to write this review for the excellent and smooth installation.
These guys came sharp at 7 AM on Day 1 and started the installation. They explained me the process and started the work.

On day 2 at 11 AM they were done ! They did cleanup, explain me in detail what went into the installation, what are the next steps, meter setup. They also painted the connections pipes to match the house color.
After they left I one of the breaker switch was off and I didnt know how to turn it ON. Now this was not a part of installation still they drove back to help me.

I give them 5/5 star rating and the entire team : Joseph (Lead) , Nicko, Edgar Sanchez, Mario Lugo & David were fantastic and I can say its a great start already !

We had new updated panels installed in June 2020. The installers did not secure the existing wire screening to keep the pigeons from nesting under the solar panels. We had pigeons on our roof again. In July 2020, Tesla had a crew put new screening around the tiles. That did not get rid of the pigeons. When our pigeon guy came to inspect the situation, he found 12 roof tiles damaged from the Tesla installers. Tesla is giving us a difficult time in reimbursing us for getting the tiles repaired and getting rid of the pigeons and clean up with our contractors . Would you have Tesla contractors do this after the poor workmanship the first time?

Of the quotes I received, Tesla's was the best system specs and price, by far and away. I'm extremely happy with the professionalism of the techs and installers and schedulers who have worked on my project, and I have had zero problems with the installation. However, with that said...

I have to add that my experience is that the Project Advisors are *nearly impossible to communicate with*.

As of the date of this writing, despite nearly fifteen calls to Tesla, I have had one (one!) verbal phone conversation with my assigned Project Advisor.

Over the first two months after I signed the agreement, my first Project Advisor *never* called me. Not *once*. I ended up having to call installation scheduling (they're great, by the way) and have them forward me to a regional manager, who finally agreed to assign someone else.

The new Project Advisor made a single phone call to me up front, but in the weeks since then, has *never* called me back, despite multiple emails and voicemails asking for a call. I finally received an email this morning, but my questions have still not been answered.

Overall, I'm happy with the hardware and price and installation. It's easily the best out there. Just be aware that if my experience is representative, their Project Advisors are incredibly difficult to communicate with.

[Edit: 1/12/2021: I just received a call from a new (third) Project Advisor, who promised me that they would reply to any contact within 24 business hours. I sincerely hope that is the case. I will post updates here if the communication improves.]

[Edit: 1/19/2021: I'm now contacting the jurisdiction about inspection and permit status, myself, because Tesla is giving me "ETA" dates for these things that do not correspond to reality. For example, I was told today that a permit would not be expected until the end of the week, but when I called the city to inquire, it had already been completed yesterday. However, the newest PA is at least responding quickly to me now.]

[Edit: 1/21/2021: The PA is now giving me contradictory information about their status with the utility for NET-meter interconnection. I'm getting absolutely sick of this, and I'm dropping my review by a star. The technicians and installers have been fantastic, but the communication from the PAs is making this extremely painful.]

[Edit: 2/1/2021: The system has been running for a few days now, and the production has been awesome, according to the Tesla app on my phone. The fact that I am no longer dealing with the Product Advisors helps immensely, and I can finally just enjoy the results. I'm adding a star back in, due to the quality of the system itself.]

Brock and his team did a fantastic job installing my solar panels. Very professional and polite group of guys! You can tell they know what they’re doing!

I decided to get solar since it was probably cheaper than to get new windows and a standing generator for my house. Tesla's online ordering experience was easy. However, the sales team that reach out to you afterwards was spotty at times. Ultimately, I got a new rep that helped me redesigned my layout. Where Tesla shines above all else is their installation team. They are legit and so accommodating! I didn't like the "standard" placement of some of the equipments and they went out of their way to make it more aesthetically pleasing by running it inside my garage instead. This took an extra two days of work. No mom and pop shop would have done that. Tesla is big enough to absorb the cost to make their clients happy. In the Houston / Sugarland office, Justin Loudermilk and Ben Williams were two guys that stood out. They were empathetic to my concerns and executed as needed. Justin saved me a week of waiting by coming back earlier than scheduled, to finalize some items for my local utility company. Overall, excellent company if you can pass the sales reps in Las Vegas. It's hit or miss with those guys, but worth the headaches.

The crew were on time and got the job done efficiently and seemless. They cleaned everything up after the job as well. They also explained the whole process.

We had a 3 power wall, 16kwh system installed this week. The team doing the installation was great. They took safety serious, watching the little things. I also noticed the installation manager on site telling his crew to think like rain and make sure to seal everything.

She clean look of their installation is in stark contrast with the systems I see at my neighbors from other companies. They took time to layout boxes in even rows so they present nice, painted conduit and did triple checks of all mounting hardware to be sure it was sealed well.

The trim on the sides and the lower mounting hardware also helped for a much cleaner professional look to the panels on the roof.

The installation team took time to walk me through the installation and the system.

The best part was the price was lower than any door to door solar company even came close to.

Great install team. They answered all questions. On time

The installation team was excellent. Very informative, fast, and professional!

Team was promp, install looks great. Took the time to walk me through care and system operation.

Professional and fast installation. Prices very reasonable from a few years ago

This team was on time. Left a clean work space every day. As well as being very nice to talk with when i had questions

Truly a first class group. Always providing information about the process and the status of the project. Very professional at all times.. Really impressed.

Dealing with ordering and scheduling department was easy with great communication. Install went fast and clean, nice team

Unbelievable and outstanding in every way. From the first call all the way thru the process, every person, every thing was just perfect. Especially the installers, our crew led by Alphonso was like THE most finely honed group of guys ever.

I just can’t say enough about how pleased I am, and I am one of those people who generally think no one does even close to a good enough job.

These guys wee amazing, I recommend Tesla solar wholeheartedly and without reservation, in both price and especially installation.

Jasper and his crew dealt with near impossible weather conditions. As they were getting up on the roof of the garage where the system is located the wind was very strong and then as they began checking all of the panel connections the rain began and rained the entire time they were on the job. I can't say they were cheerful but there was no complaining.

Guys showed up on time. Good communication throughout. From the way I looked installation was done well. Will recommend.

Tesla installers we on time, on schedule, told me what to expect and conducted themselves in a professional, courteous manner. I'd gladly have them doing future installations for me.

They were on time, fast, and explained various things....so much experience!
Best team ever! Deserve A+...
I was skeptical about buying Tesla on line...
Very Satisfied!

We sold a home with Tesla solar panels. We were charged a $250 document processing fee, which was not disclosed in the initial contract. They auto-deducted the lease payment for the month after the house was sold. Three months later, and we’re still waiting for the refund. Reaching a live person Is impossible. Website is confusing and not helpful. Would NOT recommend!!!

Thank you for the professional installation by the Tesla team. Installation was quick, simple, and efficient.
Thanks goes oi ut to Captain Hook (Mike), Captain Barbosa, Grizz, Max, Carlos, Joe, Ryan, and Jose.

Polite workers. Always kept us informed of when the power would need to be turned off and were accurate with their time estimates. Wore masks and were courteous. It was loud while they worked but that's to be expected with all the work being done on the roof, in the crawl space and on the exterior of the house.

Installation crew is very friendly and did a good work.

I can’t say enough how easy and professional this install went. They were prompt, respectful and friendly. They took the time to explain each step of the install and the next steps after they completed. Justin was awesome to work with. I’m sure they do a ton of these solar installs but you could tell he was excited for us too. The power walls look great, the panels look great too.