Tesla - Profile & Reviews

If you like to wait for months, and not receive responses to your emails, and have a system designed that won't fit on your roof, then this is the company for you. If you are hoping to get a system in before your state tax incentives run out or before the federal tax credit changes, don't choose Tesla. They seem to be understaffed, overbooked and unable to meet any reasonable deadlines or provide any level of reasonable customer satisfaction. Don't be fooled by the quick sales process...once you sign everything slows to a crawl and you go to the back of a long line of other unsatisfied customers.

The system is absolutely great when working as designed. Customer service does answer the phone and emails submitted, they do provide ( in my opinion ) a scripted response when inquiring about the repair time.
I have been without the system for 6 weeks now waiting for the replacement component under warranty for a known failed converter. How do I know it is a known problem? My neighbor had the same failure and waited 4 weeks for his system to be repaired and was informed by the installation technician of the issue.
The system is great when working but if you have a failure plan on waiting for the repairs to be made and having to pay a full electric bill when you have not had to previously, even when the power gaurentee is in your purchase agreement

The guys showed up in time, very organized and knowledgeable team, they explain everything to me. At the end of the day they wrapped up really quick and leave everything clean

Hello, I have a client trying to buy a home with your solar panels, but the department that handles that is unresponsive. We’ve sent them everything they need on 10/3 and should have received the contract terms, application and sellers invoice by now but have still not. Because of the UCC filing the lien in the house prevents us from moving forward with the mortgage and soon my buyers $50k deposit will be at risk. Can someone please help resolve this! He wants to take over ownership, why is it this hard to reach anyone?! Your phone system automatically times a call out. And no emails or website forms are being responded to, I am at a complete loss.

I started my purchase with Tesla early August 2020. We agreed on the layout shortly thereafter. I have spent countless time making calls to my service rep, only to be left following up with him. This is making me reconsider this purchase and seeking alternate quotes now. I would highly recommend others seek companies that are local to them. I feel me being located in Florida has allowed Tesla to not provide satisfactory customer service. Even with the best prices around with power walls, I am considering paying more for better customer service. I would love to discuss my issues with anyone that would be able to assist me.

Thanks.

From start to finish this has been the easiest home improvement project. From the decision to order to install it has been a breeze. Staff is insanely helpful and professional.
The math, cost versus savings, was a no brainier and Tesla was the best company in terms of price AND technology.

I NEVER talked to a single salesperson, I did all the research and numbers myself and Tesla was the best choice by far.

Can't say enough about how happy I am with my choice.

From start to finish it is seamless experience with great customer support and service at the lowest cost per watt. Everything is online from signing the project, submitting paperwork, signing documents, notarization to payment. Energy Advisor, Scott Mencl is very supportive and available to answer questions anytime and provide appropriate information anytime. Surprising to have the start to finish the installation within a five weeks at the year end rush and how busy Tesla is with the orders. Installation crew arrived at the specified and finished installation within 5 hours. Team was very cordial and did excellent job. Great job, well done, very well impressed with overall experience.

From order to installation: 6 weeks. 1 week later the utility installs new meter for net metering. 5 days later, utility notifies of Permission to operate (PTO). Tesla managed all of this, with clear communication.

The whole installation process took less than two full days. They arrived early, just before 7:00 AM. They were all very polite and had an air of competence. These folks had clearly done this a few times and seemed to work very well as a team.

They unexpectedly installed soft start on my AC. My advice is to test the AC before they leave...their electrician missed a wire connecting the compressor. But after a phone call to tech support, they scheduled a maintenance visit. the project lead came back in a few days and fixed it in about 30 minutes.

The process from start to finish could not have been simpler. This is perhaps why Tesla can offer the lowest price by a large margin. Over the course of several months I received bids from multiple solar installers, from the giant companies to smaller mom & pop shops. I had my reservations about Tesla based on some complaints online about their customer service, but their prices were 15-25% lower, so for that kind of savings I'm willing to deal with some sub-par customer service.

My install is relatively new, so I hope I won't run into support/technical issues. I got solar to save money and to be green. Tesla Solar will let me get my ROI 2 years sooner. I actually had a really good experience with their installers. I did call their support and the folks I spoke to seemed to not know much and were not as helpful as I would've liked, but a minor inconvenience in the big picture.

Wow. These guys are professional. One day installs are the norm ( have Tesla Solar installed on two homes). They are ready to consult with the home owner for optimal Kw needs and panel placement.
The Tesla App makes it easy to monitor solar production/utilization. I rent my systems (200.00 month) so I know what my energy bill will be every month! No more turning off the A/C on a hot summer day because the energy bill is too high. Tesla will let you purchase the system if you want to 5 years after initial install at a prorated discount.

Overall the process was low-touch and very smooth. Best price in the market. Very knowledgeable and committed workforce. Highly recommended. Value for money proposition.

I've been calling Tesla since August (it is now October), trying to get my solar panels (which are leased and under warranty) fixed. Every time we call, we are told that someone will call us back to schedule a maintenance visit. We have not yet received a call back. Instead every time we check in, they give us a run around about how scheduling will call us within 48 hours. Additionally, they will not listen when I (a woman) tell them that there is an issue, but they seem to take it more seriously when my husband calls. I have a degree in engineering, my husband is a farmer. Tell me who is the expert here.
So basically, if your solar panels have an issue, don't count on Tesla to actually come out to fix them. And if you are a woman, you should probably find a guy to call for you because they are also sexist.

I placed order for solar panel for our home, uploaded all the information needed. Tesla solar adviser never answered my phone call., I sent emails with questions that never got answered, best answer ever was "Please let me know if you need anything else".
I had to cancel my order, gave up $100 I paid to Tesla for order placement. Just didn't feel comfortable without clarification of some concerns and answers to some questions I had regarding solar installation.

Excellent service. Very professional, punctual, organized and clean! Extremely satisfied with the service!

I have requested a quote and I got one, but I wanted to add a backup battery and I was told that can not provide me with that unless I talk to a rep. I have been trying to contact a rep for two days. They are too busy to talk to a potential customer. Stear away while you can, I can't imagine how bad it would be when you need a service.

This group was very classy and professional.

I live in Southern California and signed up for Tesla solar in the beginning of July this year. As of now, there has still be no movement. They still haven’t even submitted plans to my city for the permits. It’s been 3 months and everytime I call, I get an answer that doesn’t explain what is going on.
It is definitely the best priced for good quality panels and some reps are great but the problem may be that they just cannot complete the projects in a reasonable time for whatever reason and I have been getting the run around.

Would be great if someone here can answer my question as my service advisor has changed twice and still no satisfying and honest answers.

Proud owner of Tesla home energy and car, great vision! Local team did a phenomenal job installation and got my solar system and wall system running!
Over the years, Justin M has gone above and beyond to provide technical support and service!
It’s important for customers to have this kind of ongoing support !
Without people like Justin M and local team, Tesla won’t be successful, my experience with “ service” for home energy provided by HQ has been very disappointing! Hope Tesla and EM will appreciate the wonderful local team /Justin M since they are the face of Tesla, and without good customer support and great service, SpaceX won’t go too far.

This company has the worst customer service of almost any company I have dealt with. We originally leased our solar panels from Solar City and they had the most amazing customer service I’d ever experienced, Since Tesla bought them out, I have been extremely frustrated. In our latest experience, they were slow to let us know our panels were not working. When we were unable to get them working, they set up someone to come a couple weeks later. They set the time without asking if it would work for us. They said they would text when they were coming. They didn’t. They arrived more than an hour after the time frame they gave us. They said we needed a new converter and needed to order it - which would take 7-10 days. More than 2 weeks later we started trying to get answers. We got the runaround, promises of returned calls that never came. A couple weeks later a service time was assigned us, again without any input from us - and another 2 weeks out. We have had no service for well over a month, and don’t know if we will regain service in 2 weeks. Clearly we are too small to bother with. But we are still charged our monthly lease payment, while receiving nothing but headache, frustrations, and insults from them. I can not recommend them to anyone.

I got my 11kw installed last year, very professional install and clean work by the installers, I had a fun time watching them install, awsome time

The entire process of receiving a quotation, electronically signing documents, scheduling, and installing a Tesla Powerwall was prompt and pain-free. The Tesla technicians arrived on time, did a superb job of neatly fitting the Tesla Gateway and Powerwall inside our garage along with the outside electrical panels. They were polite, professional, and adhered to proper COVID-19 protocols. The job was completed during the morning and afternoon. The system has worked flawlessly. Most of the time, I have to check the convenient phone app to confirm that we even experienced a momentary outage. Recently, I had a question. I texted Tesla, and the next day I received a phone call from a manager with the answer.

Justin was on time and communicated his arrival prior to getting to the house which was appreciated. Very friendly and extremely knowledgeable. All around perfect customer service from Justin and Tesla concerning my solar panels. Thanks very much !

Smooth experience, installers were professional, prompt, and knowledgeable. System was designed perfectly for our home and looks fantastic! Definitely, looks sleeker than any other system. Savings is great, especially since we charge our Model 3 at home.

Tesla installed a 12kW SolarEdge system and 2 Powerwalls at my house in Orlando, FL. Started and finished in one day. The workers exceeded all expectations with their knowledge and professionalism. 100% would recommend. Best prices and the best products. I've been using the Tesla app obsessively since turning the system on. Really cool tech!

My experience is with the Tesla Tampa FL Office. We purchased 2 Tesla Powerwall 2 Batteries. The Tampa Team installed them and setup the Tesla Gateway interface. They did an outstanding job, on time and very professional.
We purchased a separate Solar Panel System from another company. After its installation, Tesla came back to properly hook it up to their gateway. It works fantastic!! Much better than the Enphase Gateway that we are using with the Solar Panel array from a user interface and data display standpoint. Despite Enphase marketing claims their gateway does not support other manufacturers batteries like Tesla. My hat is off to the entire Tesla Tampa Team.

From my first contact to fully installed was 14 days! Now waiting on the city to approve the system to be turned on took another 4 weeks but that was not Tesla's fault. I highly recommend Tesla! One recommendation is to order your system about a month before the weather starts to cool down... that way you can build up a year's worth of credit with the power company before the hot summer months when you use the most power.

Great price. Everything online at the portal and timely status on progress through emails and texts. Got done surprisingly earlier than they promised because I was not ordering the batteries. With batteries, the backlog was over 3 months.

However here are some drawbacks to watch out for
- No phone numbers at the website to reach out to support personnel for any questions!
- No clear direction on paying through credit card. No option at online portal either. Had to wait on phone over an hour to get this done
- Panel layout needed changes on the day of installation. No followup by Tesla personnel to close the loop with the city permits. I had to follow up with them since things started to slow down. Caused addition delay of 1 week
- Activation required a technician to come to the site even though PG&E had already authorized and I followed their instructions to activate according to Tesla's instructions. Ended up waiting for extra week for activation after PG&E authorization. Caused another additional week of delay
- Their app to monitor the generation is a disaster. Can't believe a company that can develop self-driving cars cannot make a decent solar monitor app!
- The system uses SolarEdge string inverter and SolarEdge app is another disaster.

Tesla has done a good job automating the process from start to finish but still needs to iron out several kinks.

Overall I am happy but not delighted.

Minor miss-step with the sales process but it was rectified in a very professional manner. Project manager was excellent and the installation crew was as well.

I placed an order for tesla panels last month. They submitted a design that put only 10 of the 24 panels on surfaces with good solar irradiance. The system was rated for 8.16 kW, but it their projected output was what you would expect from a 6 kW system because the panels were so poorly placed.

I asked for a redesign and submitted a drawing from another solar company and pictures from a neighbor's house who has to same floor plan to show that far more panels (perhaps all) could fit on surfaces with good irradiation. Tesla sat on my request for three weeks. When I finally followed up to ask how the redesign was going, they replied that my request wan't possible, in spite of my evidence to the contrary. It was clear that no effort was made to redesign the system during the three weeks I sat waiting.

I’ve had my panels for over a year now and I’m still very satisfied with them. I love that the car app and solar are combined into one easy app. I am able to see real time kW usage and solar production.
The crew was great, and did a awesome job. With the skirting and low profile panels, the array looks really nice.

The internet gateway did go bad after about 8 months, but it was replaced quickly. It’s just a plug and play piece of equipment.

I bought my system prior to the price reduction, unfortunately, but still feel I got a good deal.

Tesla solar was by far the best price & highest quality quote we received on energysage, & our system actually wound up being more affordable than advertised. Their representatives were incredibly helpful & always responded within the hour with answers to any questions I had. We are incredibly happy with our decision to go with them.

I recently had Tesla panels installed. I did my homework with 3 different companies and by far Tesla was the best value. My system is now working & it is working perfectly. The installation was seamless. Communication throughout was very good. Highly recommend if you are looking for solar.

Tesla solar panel not solar roof. The best price I can find. No other solar company can match it price per watt. They can do a small job where other solar company refused due to not enough profit margin.

I like to online order, which is simple and no sale people to up sale me to biggest size possible which I do not need.

But you have to know what you need and have basic knowledge of solar as you are doing it online.

Customer service sucks. Cannot get panels taken off for new roof, told to hire third party to remove panels which will cost $5000.00 when the are supposed to do it for $499.00 as in contract. In our eyes this breaks the contract from their side.

Seamless process and great system. Works perfectly and looks better than any other system I have seen.

Have you ever call a company to inquiry about their products to leave you so disappointed that you wonder how a company that is doing so well not training their sales rep and customer service to be inline with the quality of their product? This happened to me yesterday, 8/18/2020, when I called to find more about how Solar Panels, the output to be produced and how/when would I see an ROI. The Sales Rep was not only rude but careless, did not listen and got frustrated with my questions. I really hope that the conversation was recorded for future training. It made me think twice if I like to have a Tesla Car in the future. Maybe the company is growing to fast to keep up with training or maybe is me that have little tolerance for a disrespectful employee, more when I'm trying to purchase something worth 20k. If you are thinking of Tesla, I do recommend calling and challenge them with good questions before making a decision. If they are rude at this stage then imagine when you are already a customer.

We are trying to sale our house 8831 N. 112th Ave Peoria, AZ 85345. We've been waiting two weeks now to hear from someone to get this taking care of. Every time I call you all are having higher than normal call volumes.......this is ASININE! I want this done today. Amy Higginson, Cody Whiting, Ryan Christensen all who work for your company have not responded to our request to finalize.

This is the email I sent today........Do we have any updates as to were we are in the process? Mike as provided twice now docs asked of him from your company. We were told yesterday by a rep, Terry and I spoke to after yet again waiting two and half hours on hold, all could be wrapped up by today if everyone did their part. We've done ours and them some. This Thursday will be two full weeks of trying to get this completed. You're website states 3-4 business days and someone will contact us, we've yet to have anyone contact us since our submission via your website on Wednesday, Aug. 5th. We've had to make every attempt to get this finalized and we are still no closer than we were on the 5th. Terry and I are at risk of losing the new home if this is not finalize today because the sellers of that home are done waiting when they could have already closed with another buyer. You have everyone involved on this email and the following are the phone numbers for those who do not work for Tesla.

No one from Tesla will contact us so we can close on our current home and purchase our next home. We are at risk of losing both the buyer and seller.

I barely had to do anything. Maybe an hour of work on my part filling out forms and letting people in. They took care of the inspection, installation went smoothly. It’s almost hard to write a review because there’s so little to talk about.

One funny thing - I was on a Facebook group about solar and wondered about something and apparently they monitor it and contacted me with the answer.

The system is fine - once again no problems.

I had mine installed before the prices dropped and the efficiency went up. Now it’s really a great deal. I would definitely recommend.

Got my rented panels with the house. They have been unreachable ever since. No one responds to emails and if you call, they just hang up. No support available. Just estimated charges. The savings are minimal.

Under Solar City everything was fine, enter Tesla to buy them out, Panels have not worked since MARCH, now almost AUGUST, great job!!!

I think Tesla has the best pricing and if they don’t have it they are willing to match whatever you’re price is at. The monitoring system is user friendly but does not break down the productivity of each panel. The customer service has been awesome. They have a panel that is made in America. The name sounds foreign but is made in Georgia. Q Cells have a great warranty and they are not made in China. Overall great product and services do not get ripped off by the other people out there. Go with Tesla because they are a company looking to make the world a better place. Use my refer code so I can get my Tesla Power Wall! And you can get some $$$ too!
Use my referral link to receive 1,000 free Supercharger miles with the purchase and delivery of a new Tesla car, or earn a $100 award after system activation by purchasing or subscribing to solar panels: https://ts.la/romeo22333

My Initial experience with the Tesla solar program has been fantastic. Through the energysage network, I was able to obtain several viable bids for solar installation to my home. By far, Tesla was the most affordable bid. I am very impressed with the speed that Tesla his processEd this request. Every representative I have dealt with has been courteous, knowledgeable, and helpful. I highly recommend Tesla’s products and services.

I spoke to Travis at Tesla regarding their solar roof panels program. He took time to explain me the details thoroughly and walked me through the entire process and answered all the questions . I felt that this is what customer service is all about.

Syed

My parents signed with Tesla a month ago,
This is our experience so far:
-It took me three weeks and three hours wait time on the phone to understand what equipment I’m getting and what is the warranty.

- they raised the price on us twice
- when I tried to get the deposit back they claimed it’s is not refundable because they already made the plan set.
STAY AWAY

I bought a 8.3kW system from Tesla but the inverter is only 6 kW so my production is reduced because the inverter is so much smaller. Is this a common practice to size the panels 1.4x larger than the panels? I guess I would have gotten a smaller system if I would have know the capacity would be reduced. Wouldn't a 7.6kW inverter been more appropriate?

After speaking with Tesla over the phone, I was convinced it was right for me. Their solar and Powerwall combination will help us become truly self-sufficient. There is no sales pitch or pressure. The rep does not work on commission. You do not have to agree to anything until you are ready. If you have trouble, you have the Tesla company to support you. Leading technology and great customer service.

Tesla solar system is very reasonable price for quality product and peace of mind with well reputable company. Quality customer service; Energy Sales Advisor, Sal Martinez was very helpful selecting the size of the system and explaining the process from start to installation. All the information regarding system size, pricing, type of equipment, and warranty posted online at www.tesla.com. No negotiations. I am getting 10.2KW system and it can be chosen from 4KW to 16KW system depending on your need. After tax credit for small to midsize home costing only $6500 to 12,500. I recommend tesla system to everyone for the price , quality, warranty and relibility.

Solar is a big investment, being installed to my biggest investment, my home. Travis Coleman put up with literally hours of countless questions. He made the decision to go solar easy, and going with Tesla, both a good decision for my family and my home. Thank you very much!

Craig Price

From initial deposit to installation was about two weeks. I felt this was extremely fast. The installers had been very understanding to all my questions and kept a good line of communication around when my power would have been shut off.

I would highly recommend using their services and products.

My wife and I had a conference call with Shaun McMillan this morning and we were impressed with both Shaun's professionalism and knowledge of Tesla's solar program. Shaun explained details clearly and satisfactorily answered all our questions. We liked the idea of not having to sign a contract up front or deposit a large sum of money before we even know what our system design will look like. Also like the fact Tesla does everything from design to installation with no third party actors involved. Knowing Tesla will manage every phase from design, permitting, installation and system activation and monitoring was a definite plus.

I had two Tesla Powerwalls installed in May. After a month, I'm seeing about 41% of our peak power coming from our solar-charged Powerwall and 31% direct from solar. It's great to have the benefit of both full-home backup and more efficient use of our solar. Great product!

I had 2 powerwalls installed to help out an existing Sunpower 6KW solar system. The Tesla crew installed those puppies in a day and a half, professionally done. The system works very well & looks good.
Seamlessly survived two grid outages already and my power bill went down since I now can pull and even push from the powerwalls during peak hours. great stuff really.
The scheduling and all was smooth.
Love the app & APIs, I have my own aggregate monitoring tool in place so i can optimize my power usage.

Since installing solar panels, my home has magically used between 20-35% more kWh than ever before. Called Tesla and all they say is call your other electric company and have them run a meter test. as well as an energy audit of your home. Called and scheduling the meter test immediately. Current company does not provide energy audit of home. Just know solar has not been cheaper for us, and its not just the cost per kWh. It is the kWh consumption. They will try and dance around the issue, but for us it has been unreal. And we are locked into a 20 year contract. Buyer Beware!!!

The Website:

I first try to apply for a 2 system setup online. Fail 1- the website will not let me finish as the cash option is only available and will not let me process anyway. I contact support, who initially and hastily says it is my computer. I assure them it is not as I have tried it on a chromebook, a macbook, an Imac, a surface pro, 2 tablets, 2 phones and 2 PCs (I was on a mission). They immediately respond with it must be my connection then. Once again I respond with, no, I have tried it on my mobile 4g lte connection, hardlined, wifi, and at a neighbors who has a different isp, I am on google fiber and he is on xfinity. Only now does the Tesla tech look at the website and respond with I will need to try again the next day.

I apply the following day with a 2 system setup. When I first get the drawings it is for a 1 system. I call in and ask and they explain that my drawings are for what I asked. I explain again I requested a 2 system setup, then they check again, verify I did, in fact request 2 systems, then call and have my system revised.

Paperwork

As the paperwork was sent I read and signed all within 24 hours, and the system kept failing to mark them complete when they were and I would have to call Tesla and let them know, then I would receive phone calls, emails, and texts informing me I had not completed the paperwork and the Tesla employees would assure me I had not given it was showing on my dashboard. I would, once again have to prove to Tesla, I had done my part.

Permits

According to the dashboard my permits had been submitted, and all I needed to do was wait and for my installation date, July 23, 2019. One week prior, I received a text confirming the installation date. On 7/22/19 I receive another text saying my installation will need to be rescheduled to 9/3/19 due to needing more action, with no further explanation. When I call to ask, the woman who responds tells me I should have known the dates were tentative and this is normal and it has been explained. I explain that it was not, and the text confirming my installation said nothing of it being tentative and a one day before text is unacceptable. She responds again saying that I knew and its my problem. I speak to multiple supervisors who offer no explanation until I get to a David who discovers generic permits were submitted and rejected. The permitting department claimed they were trying a pilot program to expedite permits. I said this was impossible as Provo city rejected the plans 2 days after receiving them and Tesla did not respond or react for almost 3 weeks. If it were a pilot program to expedite then they would not be waiting the standard amount of time and I should have been informed. I have also yet to receive copies of the forms submitted, though I have requested 3-4 times.

Scheduling

On top of being delayed multiple times, I was assured by David the 3rd of Sept would be the final delay of my solar installation. I received a call today to push it back yet again to the 5th of September.

Overall

They damaged my home, they have no cohesiveness as a company, it took 2 additional months for install and another 3 after install to get my home repaired. Initial install was done incorrectly as most panels had to be rewired and jobsite was left messy and rolls of tape under the panels. Staff were uninformed and talked me out of purchasing 2 powerwalls which I wanted dearly. System went down within 2 months of install due to faulty equipment. Please use someone else!

We just installed 13 Tesla (made by Panasonic) panels on our roof. The experience was good overall. They have a team in Las Vegas that does all the coordination and scheduling. And they are easily reachable/available via email/phone/text.

While all the people at Tesla Energy have been a pleasure to work with, it is Tesla's approach to keeping costs down that caused some friction and anxiety. Tesla did not visit our home until the day of the install. And they did all the design online. In other words, they did not do a site survey. And as a result on the day of the install, the installers had to do some design work. Our home being 40+ years old, the main panel was only rated for 100 amps. And installers thought a main panel upgrade is the only way solar could be installed at my property. And that's a service Tesla doesn't provide. I had to call electricians for a bid on MPU and if any of them could come do it the same day. And MPU turned out to be a multi thousand dollar job. And that would extend the already long solar break-even period by couple more years. I was almost going to give up on solar. But later the crew came up with a alternative plan by moving some breakers around and creating some room in my sub panel. And they had to downgrade my main breaker to 90 amps so as to not exceed 120% capacity code allows (Stuff I don't understand too well). And they also had to put to new grounding rods (through my pavers, not pretty at all) and run the bare copper on the front of the house (again, not pretty) to water main (water bonding), all because they couldn't find the existing grounding and didn't want to fail inspection. And finally, our install was complete.

However, because the original plan had inverter on the outside by the main panel and they installed it on the inside by the sub panel, city inspector did not pass the inspection. Tesla had to redo the plan and then reschedule the inspection. It took us three weeks after the install to pass inspection. (On a side note, inspector told us that that houses of this age do have grounding and we may have passed inspection without the new grounding rods, thus saving all the ugly contraption.) Now I am stuck with it.

Despite all this, I am not mad because all Tesla staff were honest and friendly. So, if your home is older and you choose Tesla Energy, insist on getting a site survey before the install.

I recently had 26 panels installed under Tesla's new program where you put down $99 on their website and they do the design on the phone. They only have select packages to make their design and installation cost lower than the competition. I was a little nervous as all the other key players and a local company came out, did surveys.

Tesla was the most knowledgeable and their installation was more than 30% less than the lest expensive competitor. This is for the exact same kW.

The program worked. They were pretty accessible, not perfect, but if you called the main number, some one had access to all our dialog including texts if my key sales or program manager was not in the office. There was some confusion about who would paint the conduit and install side trims, but it was ironed out perfectly within a few moments without me whining. They really wanted to do a good job.

I have black on black panels with black side trims just like on their website and I will tell you, they look fantastic compared to other installations I've seen. I provided three paint colors for conduit to match my house, trim and roof and they used all three. They minimize the use of conduit and ran it through the basement to minimize visible conduit. If you care about aesthetics, no one does a better job from all my looking at other homes with solar.

To be fair, I am still waiting to be connected to the grid and the city inspector needs to do a final inspection, but I have no doubt in their purchase and installation process. This is not the old Solar City I was nervous about.

If anything changes, you can be sure I'll update this review.

Right from the start the professionalism was amazing. No pressure, my rep even accepted a quote from EnergySage and they "price matched" it (came close, but not identical) which saved me $$$$. I am sure my rep was getting sick of me, as I kept changing my mind on what and how many panels I wanted on my house and detached garage. 4 or 5 designs later I finally signed the contract (after the "price match"). The full survey and install went smooth and all workers were super professional. They even replaced the roof on my home and included it in the loan - beat the price of other local roofing quotes. Obviously it was a longer process than normal because of the roof replacement process, but from signing to install was about 3 months. I did have an issue with the system on my house running, and it took 3 visits to fix the inverter which needed a software update that wouldn't run automatically and the inverter also needed a wire replaced, which took a few weeks to get - so the service process was slow but I can't blame that all on Tesla as the part from the inverter manufacturer was delayed. Overall, an excellent experience and I would recommend to others. And if you can, purchase the system, at least here in NJ, selling SRECs helps pay the system off way faster.

Where do I begin -
This is a company that is has the most horrible customer service ever. Its been 10 days and I have not received a quote for a system I requested. There is so much infighting on who gets the sales commission that the customer is left cold in the water.
(All these are business days)
Day 1 - Requested a quote from their website
Day 2 - No response
Day 3 - Got a response from a sales person in Las Vegas but was told her computer is malfunctioning and they will not be able to proceed with a quote until the next day
Day 4 - Crickets
Day 5 - I call back with a complaint that I have not received any information. They put me in touch with another sales person in Las Vegas. I give all the information about the system I am looking for. They screw up the system (incorrect capacity - added powerwalls that I do not need)
Day 5 - I call back and say that this is not what i need. But she said she cannot change it. However, they need to get the home survey before they can make any changes and give me a more accurate quote.
Day 5 - I set up an appointment for Home survey for Day 7
Day 6 - A friend of mine gave me a local contact for Tesla who is extremely helpful and provides quick action. I tell him the story up until now. He tries to help but the Las Vegas people do not want to let go of the commission. So they do not let the good local guy work on my system. The local guy tells me that he is confused because home survey is not setup until the customer commits and signs a contract. But he tells me to let the survey continue. So I explain to local sales manager the situation. I have also sent an email to the sales person in Las Vegas that I want to work with the local sales person.
The sales manager in las Vegas calls me and assures that they will send me a quote for the system that met my specifications after the survey. She asks me to send my utility bill and competitive quote, which I sent.
Day 7 - Survey is done. The person who did the survey is amazing and also helped with a couple of other things. Went above and beyond his responsibilities.
Day 7 - The manager of sales person in Las Vegas calls me. Says that home survey was good. The design is in progress and they will get back to me soon.
Day 8 - I get the design documents. The panels included in the system is incorrect. The sales manager said they she will communicate to design team and prioritize my project. The sales person in Las vegas (who took incorrect specifications) keeps leaving me a voicemail with conflicting information (that conflicts with the information provided by the Sales manager in Las Vegas). She left a voicemail saying that it will take the design team another 5 days to get back to me.
Day 9 - The sales person in Las Vegas leaves a voicemail asking me to take the next step and "sign off" on the system. Note that I do not even know how much it will cost because I have not received a quote or an estimate on my system.
Day 11 - The sales person in Las Vegas leaves a voicemail saying that the competitive pricing has been rejected. And I will have to pay some amount. This is the first time I have hearing a number - on a voicemail. I have no clue what is included in this amount - how many panels, what capacity, what type of panels, what is the inverter etc. Additionally, that quote is about 25% more than what my neighbor was quoted. They want to me to "sign off" on this.

All this while, I have 3 other installers waiting for me to say "yes" or "no" on their quotes.

This is the experience. There is infighting. Their system is inefficient. Their sales people in Las Vegas are incompetent. They have no clue of how to provide good service for a customer who is investing more than $20000.

The representative was professional and knowledgeable. No pressure just information. They priced competitively. The survey technician was top notch. Very detailed, did a clean job and there is constant updates by the permitting team.

From the no pressure 1st appointment to the professional roof survey, these guys are top notch. Turnkey, Instillation and Warranty. Very Impressive. Ask to work with Matthew Buckley. Down to earth honest and knowledgeable.