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Tesla - Profile & Reviews

Tesla’s mission is to accelerate the world’s transition to sustainable energy. We design and manufacture solar generation, energy storage and software products to enable homeowners to power their daily lives with sustainable energy. With Solar Roof, solar panel and Powerwall installations growing across the US, our customers are reducing their reliance on the grid, lowering their carbon impact and producing clean energy from the greatest resource we share.

154 reviews

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  • "Delays"

    Reviewed Apr 11, 2021

    We are now 7 months since filling out our solar application. We have been getting the runaround since November regarding getting permit from PGE to relocate and upgrade our electrical panel. All I receive are automated emails and texts that project is still on track and to check website for updates. We are still waiting to hear any updates.

    Sad thing is my neighbor across the street with the same house layout went with SUNRUN and they had to upgrade their panel like ours but did not have to relocate the panels like TESLA is making us do. The city inspector signed off on their electrical panel.

  • "Amazing company"

    Reviewed Apr 10, 2021

    The only issue I had was the PM Rosa. With her, It was a pain for me to get a custom system and she never returns voicemails and give blanket answers via email. Other than that, the Tesla team carrier her and gave me a delightful experience. Getting a hold of a Tesla member was hard as it kept funneling me to Rosa who did nothing. Once you figured the work around back door method, it was an experience I wish all customers would get. Truly amazing.

  • "Tesla solar and Power wall is the future !"

    Reviewed Apr 07, 2021
    "Tesla solar and Power wall is the future !"

    Reviewed Apr 07, 2021

    If considering solar and battery back up for your home, please choose Tesla. Not only for the brand name but from placing your order to the install, one of the best experiences in purchasing a new product with an upside of savings money and the environment. The Tesla reps take care of all the steps to make sure everything is as seamless as possible. Also do lot forget the techs who do the install. All professional and courtesy. Anyone worried what solar might look like on their home? Not to worry, it looks amazing with the Tesla design.

  • "You need to pull the trigger!!!"

    Reviewed Apr 07, 2021
    "You need to pull the trigger!!!"

    Reviewed Apr 07, 2021

    Ely and his team especially Serge were fantastic. The installation was quick and very professional. They cleaned up every time they were done for the day. The system looks clean and professional.

    The value from the app readings looks like it will pay for itself in less then 5 years.

    If you are hesitating, Don't wait you will be glad you decided to move forward.

    Rhidian

  • "Not reflective of the Tesla name"

    Reviewed Apr 07, 2021
    "Not reflective of the Tesla name"

    Reviewed Apr 07, 2021

    Buyer beware. I tried to go with Tesla solar panels because of their transparency around their upfront cost. The reason they are typically the lowest cost is because they don't have sales people or customer support people. I was on my own to figure everything out, HOA, Power Company, design specifics etc. Be prepared to read through contracts and understand the fine print. When changes are needed, there is no one to talk to. My HOA had specific requirements regarding cabling outside the house. I requested confirmation the design met this requirement. I couldn't get anyone to confirm but in a few weeks an upcharge showed up in my documents for indoor cabling. Then I started getting emails pushing me to sign the final documents so they could bill me. As I went on to review the documents, I found they completely changed. There was a much smaller footprint of solar panels and the upcharge removed.

    I couldn't get anyone to respond to why there was a change without my consent. Then I had a document pushed on me saying I am giving up my right to have net metering (Power Company gives credit for power pushed to the grid). I called the power company and asked why I couldn't do net metering. They explained I could I just need Tesla to submit a request for level 2 metering. I could not do this direct with the power company, the solar company needed to put in the request.

    I tried for months to get Tesla to submit this request. The only response I got was please go sign the new documents so we can keep your project on track. When I checked the documents they were the same ones asking me to give up my right to net metering. After 4 months of effort I finally pulled the plug on Tesla.

    Considering how painful it was to try to get the logistics in line, I can only imagine the nightmare installation and problems after install would be.

  • "Very professional!"

    Reviewed Mar 27, 2021

    The whole team was great and very professional. They did a great job.

  • "Buyer Beware - Real life experience with Tesla"

    Reviewed Mar 16, 2021
    "Buyer Beware - Real life experience with Tesla"

    Reviewed Mar 16, 2021

    We just had Tesla install our solar panels on a new to us home. The process went great except they did not show up for the structural review of our home. We inquired about this, since this was a 15 year old home but new to us. The sales man let us know that they normally did the structural reviews but in this case they skipped it and this was normal. We expressed our concerns due to just having bought our home and was looking forward to their assessment of the quality of the roof. The sales person told us not to worry, Tesla included a ten year “Roof Leak Warranty” and if the panels needed to come down the charge was only $500. This worked for us. Exactly one month after the panels were turned on we had roofing leaks on the other side of the roof. The roofer told us the entire roof needed to be replaced and the panels never should have been installed. I reached out to Tesla, the "Roof Leak" warranty was really a workmanship warranty on their work and the cost to remove the panels was $8800. Option we have now is to use Tesla to remove the panels with up to 8 weeks wait for that, or we have to use one of their approved Third Party companies. Customer service representative told me to find a different company or use my roofer since the 8 weeks is probably longer. I asked her for the list of approved third party vendors and they have none. When asked how to move forward they told us just use anyone we want, Tesla will not hold us to the line in the contract that says "if we use anyone else besides Tesla or one of their Third Party companies" we void our 25 year warranty. I have been trying to talk with someone for eight weeks now. Finally received an email that my issue has been escalated to their Executive Resolution two weeks ago. I have called her and emailed her the last two weeks, no answer and no reply. Since then it has rained twice and I will now have to replace the dry wall on our ceiling. I cannot move forward without voiding my warranty and I cannot talk with anyone to help me. The customer service is the type where you call, the person is super nice, but cannot help you at all. They have to email someone and that person will get back to you in 2-5 business days. No one every does. If you call before the expiration of the five days, they tell you you have to wait. If you call after the five days, the representative reads you the notes that someone called and left a message. No one has called, this has happened to me every week for the last eight weeks. There are better companies out there, go with someone else and save the headache!

  • "A Great Tesla Solar Installation"

    Reviewed Mar 14, 2021
    "A Great Tesla Solar Installation"

    Reviewed Mar 14, 2021

    I'm located in Riverside County, California and I worked with a team of people from Tesla headed up by Cory Rokus from their Riverside office. Everyone I dealt with couldn't have been more knowledgeable and pleasant to work with.

    My problem was with my HOA who ran me through the mill for several months because they preferred that I use the local company that they had a working relationship with. Of course the same system from the local company was double the cost of Tesla. I had quite a fight with the HOA but Tesla stayed by my side the whole way, answering their questions and changing the plans several times. They even came to a meeting with my current HOA Board and our roofing contractor to explain how their installation works.

    Once we finally received approval from the HOA, the installation was scheduled for 2 weeks later. The day of the installation, the Tesla installers showed up about 7:30 AM and by 4:00 PM the install was complete, and the system was operational. We then had to wait several days until our electric utility (SCE) approved the system. After the approval we turned the system on and it has been working perfect generating more than I expected. I also bought a Tesla Model Y, and the solar system generates more than enough electricity to power our entire home including charging my car.

    I found Tesla from the start to finish to be very professional and I'm so glad that I held the line with my HOA to get the Tesla system.

    I have no problem giving Tesla a five star review and recommending them to anyone I know.

  • "Tesla 8.1kw solar panel install"

    Reviewed Mar 13, 2021
    "Tesla 8.1kw solar panel install"

    Reviewed Mar 13, 2021

    The crew was on time and worked fast. Clean install and no mess left behind. Very happy. Thanks

  • "Great product; project advisors needs serious improvements"

    Reviewed Mar 13, 2021
    "Great product; project advisors needs serious improvements"

    Reviewed Mar 13, 2021

    We started our path to solar with Tesla in Sep. 2020. We were assigned a project advisor who was very out of her league and eventually stopped responding and was replaced. We only found out she was replaced when her phone number was no longer valid and then looked at our account details to find the name of the new advisor. The 2nd advisor was responsive at first, but then it became a chore to get responses back either by email, text or voice.

    Once the project finally got underway, the scheduling was more efficient, The installers were awesome and fast for our 24 panels. Our system is live as of March 2021!

    We purchased our panels outright with a credit card (for the miles!) but almost a month later, our account still shows payment pending. Of course, our advisor is not responding and now the advisor's mailbox is full, leaving me to believe yet another turnover issue.

    The product is VERY solid and efficient and we can't wait for our utility bills to reflect our new production and are excited for this to be complete.

    Hope this helps!

  • "Solar and Powerwall install"

    Reviewed Mar 11, 2021

    Amazing experience with Tesla!

    I had both solar panels (16kw system) and 6 PWs installed. The process was straightforward and painless. The crews were flexible with modifications during the install to improve my energy production and aesthetic result.

    Efficient and professional install with results exceeding my expectations. Special shout outs to Adrian and the Murcielagos for roof/solar work and to Robert and Matt for all the electrical work. They were amazing to work with and if you get to work with any of them consider yourself lucky.

  • "Excellent service"

    Reviewed Mar 11, 2021

    Justin and his crew arrived and did a amazing job installing our solar panels. They were efficient, clean , professional, neat and on time .

  • "Great job Sparkyriogrande!"

    Reviewed Mar 10, 2021

    Sparkyriogrande did a great job installing 3 powerwalls. They were courteous and professional. They explained everything in detail.

  • "Seamless experience with Telsa Solar"

    Reviewed Mar 09, 2021
    "Seamless experience with Telsa Solar"

    Reviewed Mar 09, 2021

    Seamless experience, from the day i signed up online for the Solar to the day, to power On the system. The team was awesome, throughout the process. They are mindful of getting the space, keep them clean, post installation.

    They reported to me that they have to come back and fix roof. They came back with the replacement material and fixed the same.

    The City inspection was done in time. But for PGE approval, i had to follow up, to get the process started. But right after my call, they stayed on top of it, and finish the process over the weekend, and get the PGE approval done in couple of days.

    Beside the follow up for utility approval, my effort in getting this solar installed almost nothing/very minimal.

    Pretty happy with the way team executed the project.

  • "Horrible customer service"

    Reviewed Mar 05, 2021

    My solar has been out since 03/03/2021 can’t get someone here to fix it until 04/07/2021, horrible customer service, l have to deal with this company for another 15 years because of the contract we sign,if I could turn back time I never would have signed with them. HORRIBLE CUSTOMER SERVICE!!!!!!!!!

  • "Good products, Terrible service"

    Reviewed Mar 04, 2021
    "Good products, Terrible service"

    Reviewed Mar 04, 2021

    My overall experience with Tesla Solar was very poor, with significant problems/delays every step of the process. Communication was bad across many different Telsa staff (with three positive exceptions).
    I placed my initial order August 28. It took almost 5 months to get permission to turn on my system. During those months, Tesla representatives made multiple and repeated errors, which I believe is largely because their business model appears to rely on departmental silos, making it difficult for customers (or anyone at Tesla) to communicate effectively regarding the whole job. I often received redundant and contradictory messages, including several emails after going operational asking if I still wished to pursue purchasing solar from Tesla.
    If I had not asked many questions, my solar system would not have accomplished my goal (whole home back-up). It took months for me just to get a correct contract (which involved adding panels and another Power Wall, contrary to Tesla’s original recommendation).
    The panels were generally installed well, but the electricians failed to include grounding rods, did not seal mounting screws on the conduit on my roof, tore shingles under one of the mounting “pucks” for the panels, and left before identifying the circuits in the new panel box. If I had not inspected their work, I would not have known these things until my roof started leaking.
    I submitted detailed constructive comments in response to Tesla’s requests for internal reviews, describing the litany of problems I had. I noted that—whereas I knew I had no legal grounds—it would seem to be good business practice to be provided some discount for all my trouble. Two Tesla reps eventually contacted me in turn and thanked me for my detailed documents. They both said that my documentation would be very helpful to Tesla’s efforts to improve, implying that they agreed such problems should not happen.
    An investigation was even launched to assess my claims, but in the end, I was told that I had no legal rights (which I had already previously acknowledged). For all the problems (they admitted to 31 days of delays, but there were more), Tesla said I would receive a “Customer Satisfaction” payment of….drum roll please….$100! Does anyone think that this would *increase* customer satisfaction? In short, this $100 was equivalent to returning $4.00 to a person who had paid $1000.00.
    In fairness, my solar is working well (two months so far), but I dread needing future customer service, although the local person (vs. corporate) has been responsive. I have always thought highly of the Tesla products, but I cannot think of a worse experience regarding customer service than what Tesla provided. Their $100 check is perhaps the most insulting gesture I have experienced in a business transaction. Someone at Tesla needs to consult a dictionary for the definition of “satisfaction.”

  • "Tesla is Taking your Incentive Money from you!"

    Reviewed Mar 03, 2021
    "Tesla is Taking your Incentive Money from you!"

    Reviewed Mar 03, 2021

    I am in NJ which has a good incentive program for solar. I ordered the Tesla program for the 100$ refundable deposit. Uploaded all they asked for and was waiting on the formal design proposal. In the meantime I did a lot of research and gathered some other quotes. The KEY point is about NJ Renewable Energy Credits or TRECs as you will see. Every state is different.

    To my point. To seemingly lower the cost, Tesla KEEPS these (ownership of TRECS does not have to be the solar owner hence the shell game). Not only do they keep, in my case they only gave me a flat credit for half the value.

    The website easy calculator diverts you to the lower price of the system each month including your energy savings (which is valid I believe). But the truth is if you add back in the half of the TRECs they are keeping it is the same as everyone else who gives you ull credit and OWNERSHIP of the TRECs.

    Sound confusing? It is and can be if you do not put the time in to research and validate what your state offers. That is what Tesla is counting on. Shameful.

  • "AVOID Tesla at ALL COSTS"

    Reviewed Mar 03, 2021

    This company is so awful to deal with. Disorganized and badly managed.

    Dealing with them to get our panels removed and reinstalled in order to do emergency repair to the roof is now my full time job. They have repeatedly lost documents, sent our documents to the wrong people, put the wrong customer name on documents they send to us for signatures. I'm 2 months in to trying to get them to just schedule a removal of the panels. I understand it will be another several months after I am approved for scheduling before the panels can actually be removed. Not even there yet. The reps are all very pleasant to speak with just completely unable to get anything done within the disorganization that is TESLA.
    I'm stuck with these panels and with Tesla, but I hope you won't be!

  • "Tesla Solar Install"

    Reviewed Feb 25, 2021

    They did a great job installing our solar panels. They arrived on time and completed the installation exactly when they said they would. The project manager on site was very personable and easy to work with. The final solution looks very clean and was installed as described.

  • "Solar Installation"

    Reviewed Feb 23, 2021
    "Solar Installation"

    Reviewed Feb 23, 2021

    Alfonso and his team were amazing! They were professional and answered any questions I had during the whole process. I highly recommend them!

  • "Never install Tesla for Solar"

    Reviewed Feb 22, 2021

    Please, do not use Tesla for your solar needs. Research other companies. Tesla is so hard to communicate with and they charge you processing fees for everything. They increase our bill by 2.9% a year and we would be ahead to not have it installed. Any issues we had with it, they say that we are within there limits so we have to pay for additional elect. even when there panels breakdown and we have to wait for parts. They are closed on Friday and can only have office hours 7-4 PST. Not a good company to deal with at all.

  • "2673 University Acres Dr solar system installation"

    Reviewed Feb 17, 2021
    "2673 University Acres Dr solar system installation"

    Reviewed Feb 17, 2021

    The crew installed my system in two days. I did not experience any problems with it. They answered my questions as they came up. I was happy with their work, and am eager to start using the system.

  • "Joe's Review"

    Reviewed Feb 16, 2021
    "Joe's Review"

    Reviewed Feb 16, 2021

    Crews were prompt, professional, & knowledgeable. Smooth installation. Cleaned up well. Alfred (captain coffee) did an excellent job of explaining everything.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Feb 17, 2021
    Response from Tesla
    Responded Feb 17, 2021

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "No customer service"

    Reviewed Feb 16, 2021

    For all future Solar buyers, beware of Tesla. I am a current Tesla Solar customer and they absolutely don't have a customer service. You submit on online request; for which you'll receive a customized response in one week; if you are lucky. They have so much money but don't want to hire real people to deal with customers. Imagine able to contact a live person during emergencies!!! This is source of power to your home not an appliance that you can wait for 7-10 days.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Feb 17, 2021
    Response from Tesla
    Responded Feb 17, 2021

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "Not happy with the quality of support from project rep"

    Reviewed Feb 13, 2021
    "Not happy with the quality of support from project rep"

    Reviewed Feb 13, 2021

    The ordering process was simple. The inspection of my roof was scheduled promptly. And the inspector was a pleasure to deal with. He didn't go on top of the roof due to the weather conditions, but inspected the inside of the roof from the attic and said he didn't see a problem. Since the roof is at least 10yrs old, he said he would request a roofer to inspect the roof to verify the condition prior to continuing.

    ...and that's when they dropped the ball...

    No roofer ever came by to inspect.

    Instead, 2 weeks later I received a message from Tesla saying that they would need to do a partial re-roof of my house before doing the panel install. And this would double the cost of the project. Not sure how they determined re-roofing was necessary without having someone go up on the roof to inspect it.

    When I wrote a message asking why re-roofing was deemed necessary, I got no response from the Tesla rep. Instead, I just got automated messages every few days asking me to sign off on the re-roofing so that the project could move forward.

    No one from Tesla ever contacted me to sort it out.

    Eventually, after a couple of months of automated messages to proceed, they finally cancelled my order. Taking my initial deposit with them.

    If they can't do sales support, how are they going to support me after the install?

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Feb 17, 2021
    Response from Tesla
    Responded Feb 17, 2021

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "Hiroya Solar"

    Reviewed Feb 11, 2021

    The crew arrived on time. Everyone was very friendly and explained the entire process.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Feb 17, 2021
    Response from Tesla
    Responded Feb 17, 2021

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Installation crew was awesome!"

    Reviewed Feb 09, 2021
    "Installation crew was awesome!"

    Reviewed Feb 09, 2021

    Josh and the rest of the Flying Dutchman installation crew were amazing. They were very professional and answered all questions that we had. So far this process has been very easy and painless.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Feb 17, 2021
    Response from Tesla
    Responded Feb 17, 2021

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "IT IS A FRAUD, Stay away from Tesla"

    Reviewed Feb 09, 2021
    "IT IS A FRAUD, Stay away from Tesla"

    Reviewed Feb 09, 2021

    IT IS A FRAUD!! It took Tesla 6 months to install our solar system. Last week, we found out that the system never worked. It is a Lemon, it produced zero KWH. I called Tesla 3 times to remove the system and to refund us, unfortunately, no reply. Tomorrow we will call BBB. We will file a lawsuit soon. I wish I can give them Zero star. Thanks, Mofid Wasef

  • "Solar install"

    Reviewed Feb 09, 2021

    Good crew came and installed the panels. Everyone was nice and informative and answered and questions I had. Excited to get it started. Explained about new inverters and why there would be a slight delay in the process.

  • "They are the best !!"

    Reviewed Feb 04, 2021

    I got the Tesla Solar as it was the best offering compared to all. But have to write this review for the excellent and smooth installation.
    These guys came sharp at 7 AM on Day 1 and started the installation. They explained me the process and started the work.

    On day 2 at 11 AM they were done ! They did cleanup, explain me in detail what went into the installation, what are the next steps, meter setup. They also painted the connections pipes to match the house color.
    After they left I one of the breaker switch was off and I didnt know how to turn it ON. Now this was not a part of installation still they drove back to help me.

    I give them 5/5 star rating and the entire team : Joseph (Lead) , Nicko, Edgar Sanchez, Mario Lugo & David were fantastic and I can say its a great start already !

  • "Beware of Tile damage after new panels installed"

    Reviewed Feb 02, 2021
    "Beware of Tile damage after new panels installed"

    Reviewed Feb 02, 2021

    We had new updated panels installed in June 2020. The installers did not secure the existing wire screening to keep the pigeons from nesting under the solar panels. We had pigeons on our roof again. In July 2020, Tesla had a crew put new screening around the tiles. That did not get rid of the pigeons. When our pigeon guy came to inspect the situation, he found 12 roof tiles damaged from the Tesla installers. Tesla is giving us a difficult time in reimbursing us for getting the tiles repaired and getting rid of the pigeons and clean up with our contractors . Would you have Tesla contractors do this after the poor workmanship the first time?

  • "Best product. Best price. Worst communication."

    Reviewed Jan 12, 2021
    Updated Feb 01, 2021
    "Best product. Best price. Worst communication."

    Reviewed Jan 12, 2021
    Updated Feb 01, 2021

    Of the quotes I received, Tesla's was the best system specs and price, by far and away. I'm extremely happy with the professionalism of the techs and installers and schedulers who have worked on my project, and I have had zero problems with the installation. However, with that said...

    I have to add that my experience is that the Project Advisors are *nearly impossible to communicate with*.

    As of the date of this writing, despite nearly fifteen calls to Tesla, I have had one (one!) verbal phone conversation with my assigned Project Advisor.

    Over the first two months after I signed the agreement, my first Project Advisor *never* called me. Not *once*. I ended up having to call installation scheduling (they're great, by the way) and have them forward me to a regional manager, who finally agreed to assign someone else.

    The new Project Advisor made a single phone call to me up front, but in the weeks since then, has *never* called me back, despite multiple emails and voicemails asking for a call. I finally received an email this morning, but my questions have still not been answered.

    Overall, I'm happy with the hardware and price and installation. It's easily the best out there. Just be aware that if my experience is representative, their Project Advisors are incredibly difficult to communicate with.

    [Edit: 1/12/2021: I just received a call from a new (third) Project Advisor, who promised me that they would reply to any contact within 24 business hours. I sincerely hope that is the case. I will post updates here if the communication improves.]

    [Edit: 1/19/2021: I'm now contacting the jurisdiction about inspection and permit status, myself, because Tesla is giving me "ETA" dates for these things that do not correspond to reality. For example, I was told today that a permit would not be expected until the end of the week, but when I called the city to inquire, it had already been completed yesterday. However, the newest PA is at least responding quickly to me now.]

    [Edit: 1/21/2021: The PA is now giving me contradictory information about their status with the utility for NET-meter interconnection. I'm getting absolutely sick of this, and I'm dropping my review by a star. The technicians and installers have been fantastic, but the communication from the PAs is making this extremely painful.]

    [Edit: 2/1/2021: The system has been running for a few days now, and the production has been awesome, according to the Tesla app on my phone. The fact that I am no longer dealing with the Product Advisors helps immensely, and I can finally just enjoy the results. I'm adding a star back in, due to the quality of the system itself.]

  • "Solar install"

    Reviewed Jan 31, 2021

    Brock and his team did a fantastic job installing my solar panels. Very professional and polite group of guys! You can tell they know what they’re doing!

  • "Worth the wait"

    Reviewed Jan 29, 2021

    I decided to get solar since it was probably cheaper than to get new windows and a standing generator for my house. Tesla's online ordering experience was easy. However, the sales team that reach out to you afterwards was spotty at times. Ultimately, I got a new rep that helped me redesigned my layout. Where Tesla shines above all else is their installation team. They are legit and so accommodating! I didn't like the "standard" placement of some of the equipments and they went out of their way to make it more aesthetically pleasing by running it inside my garage instead. This took an extra two days of work. No mom and pop shop would have done that. Tesla is big enough to absorb the cost to make their clients happy. In the Houston / Sugarland office, Justin Loudermilk and Ben Williams were two guys that stood out. They were empathetic to my concerns and executed as needed. Justin saved me a week of waiting by coming back earlier than scheduled, to finalize some items for my local utility company. Overall, excellent company if you can pass the sales reps in Las Vegas. It's hit or miss with those guys, but worth the headaches.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Jan 29, 2021
    Response from Tesla
    Responded Jan 29, 2021

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Tesla Solar Panel Installation"

    Reviewed Jan 28, 2021
    "Tesla Solar Panel Installation"

    Reviewed Jan 28, 2021

    The crew were on time and got the job done efficiently and seemless. They cleaned everything up after the job as well. They also explained the whole process.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Jan 29, 2021
    Response from Tesla
    Responded Jan 29, 2021

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Great install and very clean looking system"

    Reviewed Jan 28, 2021
    "Great install and very clean looking system"

    Reviewed Jan 28, 2021

    We had a 3 power wall, 16kwh system installed this week. The team doing the installation was great. They took safety serious, watching the little things. I also noticed the installation manager on site telling his crew to think like rain and make sure to seal everything.

    She clean look of their installation is in stark contrast with the systems I see at my neighbors from other companies. They took time to layout boxes in even rows so they present nice, painted conduit and did triple checks of all mounting hardware to be sure it was sealed well.

    The trim on the sides and the lower mounting hardware also helped for a much cleaner professional look to the panels on the roof.

    The installation team took time to walk me through the installation and the system.

    The best part was the price was lower than any door to door solar company even came close to.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Jan 29, 2021
    Response from Tesla
    Responded Jan 29, 2021

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Tesla Install"

    Reviewed Jan 28, 2021

    Great install team. They answered all questions. On time

  • "Solar and Powerwalls Installation"

    Reviewed Jan 25, 2021
    "Solar and Powerwalls Installation"

    Reviewed Jan 25, 2021

    The installation team was excellent. Very informative, fast, and professional!

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Jan 25, 2021
    Response from Tesla
    Responded Jan 25, 2021

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Great install."

    Reviewed Jan 22, 2021

    Team was promp, install looks great. Took the time to walk me through care and system operation.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Jan 25, 2021
    Response from Tesla
    Responded Jan 25, 2021

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Solar Install"

    Reviewed Jan 22, 2021
    "Solar Install"

    Reviewed Jan 22, 2021

    Professional and fast installation. Prices very reasonable from a few years ago

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Jan 25, 2021
    Response from Tesla
    Responded Jan 25, 2021

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Professionals"

    Reviewed Jan 22, 2021

    This team was on time. Left a clean work space every day. As well as being very nice to talk with when i had questions

  • "Flying Dutchman"

    Reviewed Jan 21, 2021

    Truly a first class group. Always providing information about the process and the status of the project. Very professional at all times.. Really impressed.

  • "Clean and efficient installation"

    Reviewed Jan 21, 2021
    "Clean and efficient installation"

    Reviewed Jan 21, 2021

    Dealing with ordering and scheduling department was easy with great communication. Install went fast and clean, nice team

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Jan 21, 2021
    Response from Tesla
    Responded Jan 21, 2021

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Outstanding in every way"

    Reviewed Jan 21, 2021

    Unbelievable and outstanding in every way. From the first call all the way thru the process, every person, every thing was just perfect. Especially the installers, our crew led by Alphonso was like THE most finely honed group of guys ever.

    I just can’t say enough about how pleased I am, and I am one of those people who generally think no one does even close to a good enough job.

    These guys wee amazing, I recommend Tesla solar wholeheartedly and without reservation, in both price and especially installation.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Jan 21, 2021
    Response from Tesla
    Responded Jan 21, 2021

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "System intermittantly off line"

    Reviewed Jan 21, 2021
    "System intermittantly off line"

    Reviewed Jan 21, 2021

    Jasper and his crew dealt with near impossible weather conditions. As they were getting up on the roof of the garage where the system is located the wind was very strong and then as they began checking all of the panel connections the rain began and rained the entire time they were on the job. I can't say they were cheerful but there was no complaining.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Jan 21, 2021
    Response from Tesla
    Responded Jan 21, 2021

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Great experience"

    Reviewed Jan 16, 2021
    "Great experience"

    Reviewed Jan 16, 2021

    Guys showed up on time. Good communication throughout. From the way I looked installation was done well. Will recommend.

  • "Excellent install experience"

    Reviewed Jan 15, 2021

    Tesla installers we on time, on schedule, told me what to expect and conducted themselves in a professional, courteous manner. I'd gladly have them doing future installations for me.

  • "Excellent! Hydrus Team Rocks!"

    Reviewed Jan 15, 2021

    They were on time, fast, and explained various things....so much experience!
    Best team ever! Deserve A+...
    I was skeptical about buying Tesla on line...
    Very Satisfied!

  • "Poor customer service"

    Reviewed Jan 14, 2021

    We sold a home with Tesla solar panels. We were charged a $250 document processing fee, which was not disclosed in the initial contract. They auto-deducted the lease payment for the month after the house was sold. Three months later, and we’re still waiting for the refund. Reaching a live person Is impossible. Website is confusing and not helpful. Would NOT recommend!!!

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Jan 15, 2021
    Response from Tesla
    Responded Jan 15, 2021

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "Solar System Installation"

    Reviewed Jan 13, 2021

    Thank you for the professional installation by the Tesla team. Installation was quick, simple, and efficient.
    Thanks goes oi ut to Captain Hook (Mike), Captain Barbosa, Grizz, Max, Carlos, Joe, Ryan, and Jose.

  • "Solar installation"

    Reviewed Jan 12, 2021

    Polite workers. Always kept us informed of when the power would need to be turned off and were accurate with their time estimates. Wore masks and were courteous. It was loud while they worked but that's to be expected with all the work being done on the roof, in the crawl space and on the exterior of the house.

  • "Solar installation"

    Reviewed Jan 12, 2021

    Installation crew is very friendly and did a good work.

  • "Fantastic crew and overall experience"

    Reviewed Jan 08, 2021
    "Fantastic crew and overall experience"

    Reviewed Jan 08, 2021

    I can’t say enough how easy and professional this install went. They were prompt, respectful and friendly. They took the time to explain each step of the install and the next steps after they completed. Justin was awesome to work with. I’m sure they do a ton of these solar installs but you could tell he was excited for us too. The power walls look great, the panels look great too.

  • "System has been working great for 2 years."

    Reviewed Jan 05, 2021
    "System has been working great for 2 years."

    Reviewed Jan 05, 2021

    I chose Tesla because of the brand and really wanted the powerwall with solar. I also think the panels look the nicest because of the trim. It has now been 2 years since the system was installed and it is working perfectly. My house is small(1100 square feet) so I have a 4kw system with 1 powerwall. The first year I got some small power bills because I had not built enough of a credit but on the 2nd year have not had to pay anything but the NVEnergy hookup fee which is $12-$13 a month. We don’t have many power outages in my area but we did have a 45 minute outage in September. I had no clue because the battery ran the house...until a neighbor asked me if my power was out also. All in all it’s a great system and I would recommend it to anyone. I have never had to deal with their service after the install so I can’t comment on that.

  • "Fantastic Installation, poor project management."

    Reviewed Jan 02, 2021
    "Fantastic Installation, poor project management."

    Reviewed Jan 02, 2021

    Pros:
    I installed my solar panels and batteries from my home. For my 2 day installation i was lucky enough to have the Flying Dutchman crew and Captain Hook in charge. They did a fantastic job during installation, they are arrived on time and proceed to explain in detail the process. They require very minimal things from me, they made sure all the connections looked clean and walk me through what each placement was going to be and gave me a few choices. They even colored any pipes same color as the home to make it look even better. Their professionalism and politeness is greatly appreciated.

    Cons:

    This is my second attempt installing solar panels from Tesla. I had.a similar experience on my first attempt were the person in charge of my project was not on top of things, eventually lead to my cancellation. This time around I had to chase things down again and call in to figure out why things were not moving forward, to find out minor things were needed from me but no one reached out to me in over 5 weeks.

  • "Tesla solar experience UPDATE"

    Reviewed Oct 06, 2020
    Updated Dec 30, 2020
    "Tesla solar experience UPDATE"

    Reviewed Oct 06, 2020
    Updated Dec 30, 2020

    12/29/2020: It was a bit of a risk going with Tesla given all the bad reviews online. I also went through 3 different advisors and some ranging from good to quite bad. But after putting a review online EnergySage, I was put in touch with Jessie S. and was able to facilitate and move it forward faster. I was also very pleased with the excellent service, care, responsiveness and professionalism I received from the Atwater Village (in SoCal) group who installed my solar panels and powerwalls. The guys who came out were very respectful and had an amazing attitude. Their manage Tom K. was also very professional, helpful, and responsive. Overall, I would highly recommend Tesla at least to the local group here. Not only was it priced lower than the competitor, it was also quality service. Though I was frustrated and had to escalate this several times in the beginning, when the right people got involved, it was then smooth sailing. I was able to get the good panels and powerwall, and SGIP rebates submitted!

    10/2020: I live in Southern California and signed up for Tesla solar in the beginning of July this year. As of now, there has still be no movement. They still haven’t even submitted plans to my city for the permits. It’s been 3 months and everytime I call, I get an answer that doesn’t explain what is going on.
    It is definitely the best priced for good quality panels and some reps are great but the problem may be that they just cannot complete the projects in a reasonable time for whatever reason and I have been getting the run around.

    Would be great if someone here can answer my question as my service advisor has changed twice and still no satisfying and honest answers.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 06, 2020
    Response from Tesla
    Responded Oct 06, 2020

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "Tesla Solar Panel"

    Reviewed Dec 29, 2020
    "Tesla Solar Panel"

    Reviewed Dec 29, 2020

    We had a great experience with our technicians. Start to end, everything was explained in details. My wife and I were very impressed. The work was very well done in the manner we expected. Job site was completely cleaned once completed. Overall “Great job “ impressive!
    Lance and Cheryl - home owner.

    Yes I would recommend.

  • "Tesla Solar& Battery system"

    Reviewed Dec 28, 2020

    The installation and hardware, we give two thumbs up. We are now waiting for Washoe County and NV Energy to allow the system to come on line...

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 29, 2020
    Response from Tesla
    Responded Dec 29, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Great installation crew"

    Reviewed Dec 26, 2020

    Professional and masked up

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 28, 2020
    Response from Tesla
    Responded Dec 28, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Best installation ever"

    Reviewed Dec 25, 2020

    Tesla and spoke to them, other contractors and PG&E. Other contractors and PG&E recommended I jump on this. Other contractors I got quotes from were not using the correct inverters since they now require smart ones to work with PG&E or were using discontinued panels.

    I got the panels installed today and they were very professional and detailed. They grounded my previously ungrounded panel for safety, fixed a problem I had in my panel that could have been big trouble. They sprayed the conduit to match my roof and concealed the wire and rod how I wanted them to.

    The installers were friendly and very knowledgeable, filling me in as what to expect and what they were doing along the way. They were open to questions the whole time and were respectful of my property and safety.

    They turned on and tested the system and showed me the panel production and helped me with understanding what to look for on production.

    The panels and work are warranted. The work 10 years and the panels 25 years with a guarantee of production levels. They have support for anytime the panels don’t produce as expected and the reps are very responsive letting me know where they were in the permit process along the way.

    I asked for a redesign due to an area of shade which they did but even better. The process from quote to install was around a month and now PG&E will have to approve.

    I spoke to PG&E prior to the install and planning before purchase. The price ended up the same as the quote which was 4K below my lowest quote. They did not pressure or upsell me at any time and made the process painless.

    They informed me that the 26% tax credit was extended and I was able to confirm it.

    Good days to come! Thank you Tesla!

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 28, 2020
    Response from Tesla
    Responded Dec 28, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Solar Installation"

    Reviewed Dec 22, 2020

    The team was very professional. They showed up at the house at the beginning of the scheduled time of 7-9am. They practiced safe COVID precautions. They were very courteous and explained all the details of the process to our satisfaction.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 22, 2020
    Response from Tesla
    Responded Dec 22, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Excellent experience with Tesla solar install teams"

    Reviewed Dec 19, 2020
    "Excellent experience with Tesla solar install teams"

    Reviewed Dec 19, 2020

    The teams arrived on time, were well prepared, courteous and knowledgeable. We had a 3-day installation and at the end of each day, the area was picked up, neat and clean. Would absolutely recommend Tesla and especially the Tortuga and Captain Morgan teams.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 22, 2020
    Response from Tesla
    Responded Dec 22, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Excellent Servic"

    Reviewed Dec 18, 2020

    Tesla handled pretty much every thing from start to finish. I’ve never witnessed such a high level of professionalism working with any company before. KUDDOS to you Tesla.
    I’d recommend you guys over and over

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 22, 2020
    Response from Tesla
    Responded Dec 22, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Solar installation"

    Reviewed Dec 16, 2020
    "Solar installation"

    Reviewed Dec 16, 2020

    Clean installation

  • "Terrible post-install service"

    Reviewed Dec 16, 2020
    "Terrible post-install service"

    Reviewed Dec 16, 2020

    I had a whole roof of solar panels with two Tesla Powerwalls installed in October 2020 in Colorado. The system was activated a couple of weeks later on 10/21. In the beginning of November, i received a call from support saying the system was not functioning properly, and a technician would be scheduled on 11/17. On 11/16, I received a text that the technician was sick and it was re-scheduled for 12/1. the technician arrived on 12/1, spent a few hours on site, and said one of the two inverters would need to be replaced. I never received any information until i emailed support a week later, was informed the part was received in the warehouse on 12/11, and technician would be scheduled. On 12/15, I finally received a text from support stating I have been scheduled service work on 1/7/2021. Assuming the technician shows up and the new inverter works, it will have been over 2 months from the initial problem to a hopeful resolution.

    It's very frustrating and once the system is installed/sold there's not much leverage and you're at the mercy of the company for post-installation support. Good luck if you're searching for solar solutions and choose a solar company wisely.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 16, 2020
    Response from Tesla
    Responded Dec 16, 2020

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "The Flying Dutchman crew was amazing."

    Reviewed Dec 12, 2020
    "The Flying Dutchman crew was amazing."

    Reviewed Dec 12, 2020

    The best part of the Tesla Solar Panel purchase was by far this crew. They were very informative, professional and hardworking.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 16, 2020
    Response from Tesla
    Responded Dec 16, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Tesla is on Top of Their Game"

    Reviewed Dec 09, 2020
    Updated Dec 09, 2020
    "Tesla is on Top of Their Game"

    Reviewed Dec 09, 2020
    Updated Dec 09, 2020

    The overall process and communication throughout my experience has been great. I gave this 5 stars because Tesla has done everything they've said they're going to do within the timelines they've set. My local municipality and energy company has been the issue. They have no incentive to expediate the process so I guess it is what it is... That being said, the installation crew was very professional and walked me through the whole system and the app that can manage it. I highly recommend Tesla.

    Use my referral link to receive 1,000 free Supercharger miles with the purchase and delivery of a new Tesla car, or earn a $100 award after system activation by purchasing or subscribing to solar panels: https://ts.la/michael21462

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 16, 2020
    Response from Tesla
    Responded Dec 16, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Another GREAT job by Tesla Energy"

    Reviewed Dec 08, 2020
    "Another GREAT job by Tesla Energy"

    Reviewed Dec 08, 2020

    What can I say besides Tesla forever!
    I decided that the original system I had Tesla installed was a little too small for everyone home during COVID. I spoke to Tesla energy and they said they could fit a smaller system on my casita.
    From start to finish the customer service was TOP NOCH!

    THANK YOU TESLA ENEGY:)

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 08, 2020
    Response from Tesla
    Responded Dec 08, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Great installation"

    Reviewed Dec 05, 2020

    Great job. Arrived on time. Great communication with me. Job finished early.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 08, 2020
    Response from Tesla
    Responded Dec 08, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Precision Equipment Precision Install"

    Reviewed Dec 05, 2020
    "Precision Equipment Precision Install"

    Reviewed Dec 05, 2020

    This was a greta experience. They took care of the pre install permitting etc., Showed up when scheduled and install what I ordered. It was impressive and we are ecstatic with our new solar system with power walls, especially after the last PGE PSPS outage, we didn't notice for two days! It worked perfectly.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 08, 2020
    Response from Tesla
    Responded Dec 08, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Tesla Installation Crew Absolute Professionals!"

    Reviewed Dec 03, 2020
    "Tesla Installation Crew Absolute Professionals!"

    Reviewed Dec 03, 2020

    I am beyond impressed and happy with our solar installation. Joe explained everything to me on day one and how the process would take place. They were very concerned with my satisfaction, they were extremely polite and represented Tesla wonderfully, ALL of the guys. Day two was absolutely great as well! Greg and his crew were also nothing but professional! He explained the process of our electrical equipment installation. They did an excellent job placing the power walls in the perfect spot and made sure the equipment was clean and aesthetically perfect. Greg took all the time i needed to explain the App to me and how the system works until i was comfortable with it and never made me feel rushed. I would highly recommend Tesla Solar to everyone just based on the level of customer service from our installation crew!! Thank you!

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 08, 2020
    Response from Tesla
    Responded Dec 08, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "ELON MUSK SHOULD BE ASHAMED - Awful experience!"

    Reviewed Dec 02, 2020
    "ELON MUSK SHOULD BE ASHAMED - Awful experience!"

    Reviewed Dec 02, 2020

    Had the panels and power wall installed over a month ago and we still haven’t gotten to the inspection part. Tesla is awful! Complaints are not followed up. Essentially they do whatever they want on their own timeline. I won’t be able to turn on my system until 2021! I’m totally regretting using Tesla and you should not listen to their song and dance. They are the closest thing to a sham with the prestigious Tesla name. Don’t be fooled, you will regret it! If I could have the system removed I would do it and choose another company.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 02, 2020
    Response from Tesla
    Responded Dec 02, 2020

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "Nearly Effortless"

    Reviewed Dec 02, 2020

    This was a cheaper option that was relatively efficient. Tesla did it all and made it easy for me to finally get solar. There were some delays at the beginning, but the folks at Tesla were quick to push things along after I brought up any issues. The installation team was fantastic, making sure I was happy with every aspect of the installation, and they explained everything they were doing and what I could expect for the activation.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 02, 2020
    Response from Tesla
    Responded Dec 02, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Disappointed"

    Reviewed Dec 02, 2020

    We turned our system in a 2-weeks ago and it does not work. No one from Tesla will be he to look at it for over 2 more weeks.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 02, 2020
    Response from Tesla
    Responded Dec 02, 2020

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "Tesla Solar"

    Reviewed Dec 01, 2020

    My Tesla solar implementation has been a nightmare. My panels were installed in early September of this year and once I paid the large invoice, Tesla stopped updating me on the progress of the interconnection with my energy company. When I could actually get a response from my advisor, she provided vague and ever-increasing timelines for completing the grid interconnection. I ended up calling my energy company and discovered that my Tesla advisor had been deceiving me and the delays were caused by Tesla's errors in the application process. After this I had to send multiple emails to get Tesla to solve the issue. After all that, it still took over a month of me project managing and working directly with the energy company to get a two-way meter installed. My Tesla project advisor has essentially abandoned me. The energy company finally installed my new meter last week so now, in theory, I can turn on my solar system, but again, my project advisor is ignoring my emails and my tesla system is still showing as pending in the Tesla system when I try to manage it. Do not buy a solar system from Tesla.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 02, 2020
    Response from Tesla
    Responded Dec 02, 2020

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "Great job"

    Reviewed Nov 27, 2020

    Guys were fast and did a great job

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 03, 2020
    Response from Tesla
    Responded Dec 03, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Tesla - Lack of coordination between departments"

    Reviewed Nov 25, 2020
    "Tesla - Lack of coordination between departments"

    Reviewed Nov 25, 2020

    Dealing with the installation crew was great. They represent Tesla in a very good way and are to given the highest complements. However, dealing with sales was extreamly painful. For example promises of being called back all to often never occurred. After a 4 year wait the Powerwalls have finally been installed but now we're back in limbo regarding getting our Wallchargers installed. We're hoping that dealing with the Powerwall customer service will be a lot less painful than what we've had to go through in getting this far. There's another person I want to give kudos to and that is Project Coordinator, Electrical Carlos Hernandez-Quiroz. He also was wonderful to deal with and it was because of him that we were able to maintain our sanity regarding the Powerwall project.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Nov 25, 2020
    Response from Tesla
    Responded Nov 25, 2020

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "Good job, fast"

    Reviewed Nov 25, 2020

    Great job, professional, responsible ,on time

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Nov 25, 2020
    Response from Tesla
    Responded Nov 25, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Abalon"

    Reviewed Nov 24, 2020

    Great job installing the the Solar system!!!

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Nov 25, 2020
    Response from Tesla
    Responded Nov 25, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Tesla worst company for solar. DO NOT SELECT TESLA"

    Reviewed Nov 21, 2020
    "Tesla worst company for solar. DO NOT SELECT TESLA"

    Reviewed Nov 21, 2020

    Tesla does not seem to be interested on my project. It has been more than two months and the project has not moved. Other companies have offer home visits and want to move forward with project and Tesla is just stuck. So far, I lost 4% federal incentive because the company couldn't not finish installation in 2020. I do not recommend Tesla. The representatives do not keep you informed on the progress of the project.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 02, 2020
    Response from Tesla
    Responded Dec 02, 2020

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "Great experience"

    Reviewed Nov 21, 2020

    Tesla has been great at communicating through the whole solar process. It was streamlined through our account online, and the app, with quick and easy emails or text for everything. Things moved as quickly as possible with permits and restrictions during COVID times. They worked with a local company that did a great job to get things done correctly and ahead of schedule. Both Tesla and the company they worked with were professional and personal In all the right ways.

  • "Real Review, Real Experience, Simply AMAZING"

    Reviewed Nov 18, 2020
    "Real Review, Real Experience, Simply AMAZING"

    Reviewed Nov 18, 2020

    Let me start by saying I rarely leave reviews for services given how easy it is for installers, sales people, etc to simply bribe the customer with something extra for a positive review. This is NOT the case here, I am leaving this review in hopes that a sceptic like me reads it and feels confident to buy from Tesla (I wish I had seen a review like this as I would have jumped in sooner). WOW WOW WOW! From the moment I opened the website to the moment my system was done I can’t find a single thing to complain about. Most importantly, the crew that came to my house was the absolute best people I have ever had work on any house I have owned in the past 20 years. They were processional, accommodating, positive, on time and best of all they took personal ownership in getting the job done right the first time. They went above and beyond my expectations and BLEW ME AWAY! They faced a hurricane, scheduling delays because of unknown weather and software updates they received last minute, yet they stayed until it was right! Did everything go perfectly, no, it’s 2020, nothing has gone right this year. But in the face of every challenge they made sure I (the customer) never had to deal with those issues, they jumped on them and made it all right. It’s not about what you do when things go right, it’s about how you recover when things don’t go as planned. That’s what makes a perfect customer experience and this was a perfect customer experience. Now stop reading and go buy from Tesla!!!

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Nov 20, 2020
    Response from Tesla
    Responded Nov 20, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Excellent service!!!"

    Reviewed Nov 17, 2020

    Tesla did a great job with my solar and power wall install. They were professional, timely, handled all of my concerns, did the solar install in 1 day. And finished the power wall wiring the 2nd day. Highly recommended.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Nov 17, 2020
    Response from Tesla
    Responded Nov 17, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "HORRIBLE CUSTOMER SERVICE"

    Reviewed Nov 10, 2020

    Tesla has non existent customer service and what you do get is lacking. Have been on hold for 2 hrs waiting for a customer service rep to answer the phone on multiple occasions, just to get hung up on when someone answers. No response on their chat message board. Put in a claim that our solar guard device didn't work properly, website says expect response in 3 to 5 business days. It's been three weeks. We were not able to close on house on time due to them not submitting correct paper work. Talked to one of their supervisors and requested a credit on our monthly lease since they cost us money on delayed closing. He told me they would investigate. Three months later get email stating investigation is complete concerning the delay and they are not at fault, thus no credit issued. Still can't get their app to work to see how well the panels are working. Original homeowners bought service from Solar City, but then Telsa bought Solar City. If I could buy myself out of the lease I would, but its only year 7 of the 20 year contract and the buyout is too much money.

  • "Flying Dutchmen rock"

    Reviewed Nov 06, 2020

    The Flying Dutchmen crew were great. They answered all questions and were very helpful. The system came out looking great. Can’t wait to turn it on

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Nov 09, 2020
    Response from Tesla
    Responded Nov 09, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Julian and his team"

    Reviewed Nov 05, 2020

    We had the power wall and solar panels installed so I’ll break this review into two components; power wall install first, panels second.

    The two man team led by Ben (get to know your installers, they’re cool guys and gals who can really help educate you on your product) arrived on time and got the job done in one day. They consulted me on most aspects of the install such as placement, height off the floor and even the holes in my wall. Great guys with passion and knowledge of the job. They filed me in on a unplanned design flaw where my two AC units would drain my power walks faster than I’d budgeted. Tried to remedy this with my Tesla project rep, but his number is no longer working (strike 1). The techs showed me a workaround solution though, so kudos to them, points off for Tesla.

    On the roof was the second team led by Julian. Again, on time, cleaned up after themselves, treated my property with respect and Julian explained next steps, worked with me on a last minute design change and had all the panels up in two days (this was a large project). The tech who installed the inverter walked me through how to power on the panels after PTO (if you’re considering solar, know this can take up to 6 weeks, I wasn’t made aware of this prior to install, one star demotion).

    Final impression is that Tesla is still working out some kinks when it comes to their project management team ( I had 3 PMs over a 4 month process) but the people they’ve hired to get your project up and running make up for this flaw.

    As of November 6th completion I have not powered on my unit yet (see PTO delay) so I’ll update my rating on value and quality after the system goes live and six months after use.

  • "Constant source of conflict"

    Reviewed Nov 04, 2020

    We had tesla solar and power wall installed. We were fighting with tesla every step of the way. We had to push them to: make the plans, respond to inquiries and make adjustments, fix the breaker panel after they left it unfinished, and I have spent hours on hold trying to get them to repair the powerwall, which has never worked. I would like to sue them to get my money back. A nightmare. They often do not return phone calls and repair techs are scheduled weeks out. Here is a tip: do not pay them until you have the system running with power company approval and you are sure it works.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Nov 09, 2020
    Response from Tesla
    Responded Nov 09, 2020

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "Seminole Solar"

    Reviewed Oct 31, 2020
    "Seminole Solar"

    Reviewed Oct 31, 2020

    Overall experience was fantastic. Quality of materials used and the experience of the installation team far exceeded my expectations. Portal service online extremely helpful. Customer advisor did an outstanding job keeping me informed as to progress, and any obstacle resolution.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Nov 02, 2020
    Response from Tesla
    Responded Nov 02, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Quick and painless process for such a huge name brand!"

    Reviewed Oct 28, 2020
    Updated Oct 30, 2020
    "Quick and painless process for such a huge name brand!"

    Reviewed Oct 28, 2020
    Updated Oct 30, 2020

    The process from beginning to end was so easy! The best and simplest way to get solar panels installed!! Customer service and install team were very helpful and knowledgeable! Highly recommend Tesla solar service!

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Nov 02, 2020
    Response from Tesla
    Responded Nov 02, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Fast & Clean"

    Reviewed Oct 30, 2020
    "Fast & Clean"

    Reviewed Oct 30, 2020

    Tesla arrived on time date of install, guys were corteous, explained work they were going to do and completed it in just a day and a half. There were no complications and left no mess either day. Installation looks good and clean.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 30, 2020
    Response from Tesla
    Responded Oct 30, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Great experience"

    Reviewed Oct 29, 2020

    The process went smooth and the installation came great

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 29, 2020
    Response from Tesla
    Responded Oct 29, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Better than I expected"

    Reviewed Oct 29, 2020

    When I first placed the order, I was too excited and noticed after that I had selected the “Cash” option and not the loan. I already paid my $100 and notice at the bottom that it said non refundable. So I figured it was a lesson I had to learn for rushing through. I notified the support staff to cancel and I will place the order again for the loan option, I told them I saw that the $100 was non-refundable and knew it was a loss. Tesla staff responded with they will refund it. So I was already impressed.

    I placed my second order and within days I was contacted with all the initial information request and photos. A few days go by and all the forms come in for signatures and approval. This was a nice feature during the COVID time. Once I was contacted by my installation / inspection coordinator (Emily Willard), I felt like I had a point of contact for any issues or concerns. I just passed the county inspection and waiting for the Permission to operate. I know I am in great hands with Emily!

    This process is not an overnight install and I have been tested with patience, I can see the light at the end of the tunnel and getting excite to finally use my system.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 29, 2020
    Response from Tesla
    Responded Oct 29, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Tesla Solar"

    Reviewed Oct 29, 2020

    I cannot believe that this company, Elon Musk is touted as an up and coming company. They are technically inept with their turnaround time in getting your accounts set up. And their billing dept does not have up to date account balances. I am trying to pay my bill online. To set up the account they email you a code. This takes 2 hrs and by that time the code has expired. They can't text it, why? I don't know, they are not set up to do so. Then they have to have their IT dept review the account, this takes a week. The solar was already on the house when we purchased it, but it took 3 months to switch the account over. Also, we put on a new roof. When they put the panels back up, one was damaged and they said they would be back to replace it. Well that was a month ago. I asked them about it and they said the person put in the notes that it was replaced. I had to send them a picture showing it wasn't. Elon should forget about Mars and put that $$$ back into this company

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 29, 2020
    Response from Tesla
    Responded Oct 29, 2020

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "Solar Install Amazing but Not the Permit Process"

    Reviewed Oct 26, 2020
    "Solar Install Amazing but Not the Permit Process"

    Reviewed Oct 26, 2020

    Everything getting up to the install was painful, slow and non-communicative. They need to improve their customer outreach. I had to constantly reach out for updates as opposed to them reaching out to me. The permit had an issue and no one followed up to check it needed more information until I got involved. Way too much stress for the consumer. The install was amazing from start to finish. Both the electrical and solar panel installers were prompt, courteous, knowledgeable, neat, professional and patient. You can tell they were all properly trained.

    Install team names were “The Flying Dutchman” and “Captain Hook“

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 29, 2020
    Response from Tesla
    Responded Oct 29, 2020

    We’re glad to hear about your experience and apologize for any inconvenience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Extremely Slow & Unresponsive"

    Reviewed Oct 24, 2020

    If you like to wait for months, and not receive responses to your emails, and have a system designed that won't fit on your roof, then this is the company for you. If you are hoping to get a system in before your state tax incentives run out or before the federal tax credit changes, don't choose Tesla. They seem to be understaffed, overbooked and unable to meet any reasonable deadlines or provide any level of reasonable customer satisfaction. Don't be fooled by the quick sales process...once you sign everything slows to a crawl and you go to the back of a long line of other unsatisfied customers.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 26, 2020
    Response from Tesla
    Responded Oct 26, 2020

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "Hope you do not have a hardware failure"

    Reviewed Oct 21, 2020
    "Hope you do not have a hardware failure"

    Reviewed Oct 21, 2020

    The system is absolutely great when working as designed. Customer service does answer the phone and emails submitted, they do provide ( in my opinion ) a scripted response when inquiring about the repair time.
    I have been without the system for 6 weeks now waiting for the replacement component under warranty for a known failed converter. How do I know it is a known problem? My neighbor had the same failure and waited 4 weeks for his system to be repaired and was informed by the installation technician of the issue.
    The system is great when working but if you have a failure plan on waiting for the repairs to be made and having to pay a full electric bill when you have not had to previously, even when the power gaurentee is in your purchase agreement