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Tesla - Profile & Reviews

Tesla’s mission is to accelerate the world’s transition to sustainable energy. We design and manufacture solar generation, energy storage and software products to enable homeowners to power their daily lives with sustainable energy. With Solar Roof, solar panel and Powerwall installations growing across the US, our customers are reducing their reliance on the grid, lowering their carbon impact and producing clean energy from the greatest resource we share.

110 reviews

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  • "Great experience"

    Reviewed Jan 16, 2021
    "Great experience"

    Reviewed Jan 16, 2021

    Guys showed up on time. Good communication throughout. From the way I looked installation was done well. Will recommend.

  • "Excellent install experience"

    Reviewed Jan 15, 2021

    Tesla installers we on time, on schedule, told me what to expect and conducted themselves in a professional, courteous manner. I'd gladly have them doing future installations for me.

  • "Excellent! Hydrus Team Rocks!"

    Reviewed Jan 15, 2021

    They were on time, fast, and explained various things....so much experience!
    Best team ever! Deserve A+...
    I was skeptical about buying Tesla on line...
    Very Satisfied!

  • "Poor customer service"

    Reviewed Jan 14, 2021

    We sold a home with Tesla solar panels. We were charged a $250 document processing fee, which was not disclosed in the initial contract. They auto-deducted the lease payment for the month after the house was sold. Three months later, and we’re still waiting for the refund. Reaching a live person Is impossible. Website is confusing and not helpful. Would NOT recommend!!!

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Jan 15, 2021
    Response from Tesla
    Responded Jan 15, 2021

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "Solar System Installation"

    Reviewed Jan 13, 2021

    Thank you for the professional installation by the Tesla team. Installation was quick, simple, and efficient.
    Thanks goes oi ut to Captain Hook (Mike), Captain Barbosa, Grizz, Max, Carlos, Joe, Ryan, and Jose.

  • "Solar installation"

    Reviewed Jan 12, 2021

    Polite workers. Always kept us informed of when the power would need to be turned off and were accurate with their time estimates. Wore masks and were courteous. It was loud while they worked but that's to be expected with all the work being done on the roof, in the crawl space and on the exterior of the house.

  • "Solar installation"

    Reviewed Jan 12, 2021

    Installation crew is very friendly and did a good work.

  • "Best product. Best price. Worst communication."

    Reviewed Jan 12, 2021
    Updated Jan 12, 2021
    "Best product. Best price. Worst communication."

    Reviewed Jan 12, 2021
    Updated Jan 12, 2021

    Of the quotes I received, Tesla's was the best system specs and price, by far and away. I'm extremely happy with the professionalism of the techs and installers and schedulers who have worked on my project, and I have had zero problems with the installation. However, with that said...

    I have to add that my experience is that the Project Advisors are *nearly impossible to communicate with*.

    As of the date of this writing, despite nearly fifteen calls to Tesla, I have had one (one!) verbal phone conversation with my assigned Project Advisor.

    Over the first two months after I signed the agreement, my first Project Advisor *never* called me. Not *once*. I ended up having to call installation scheduling (they're great, by the way) and have them forward me to a regional manager, who finally agreed to assign someone else.

    The new Project Advisor made a single phone call to me up front, but in the weeks since then, has *never* called me back, despite multiple emails and voicemails asking for a call. I finally received an email this morning, but my questions have still not been answered.

    Overall, I'm happy with the hardware and price and installation. It's easily the best out there. Just be aware that if my experience is representative, their Project Advisors are incredibly difficult to communicate with.

    [Edit: 1/12/2021: I just received a call from a new (third) Project Advisor, who promised me that they would reply to any contact within 24 business hours. I sincerely hope that is the case. I will post updates here if the communication improves.]

  • "Fantastic crew and overall experience"

    Reviewed Jan 08, 2021
    "Fantastic crew and overall experience"

    Reviewed Jan 08, 2021

    I can’t say enough how easy and professional this install went. They were prompt, respectful and friendly. They took the time to explain each step of the install and the next steps after they completed. Justin was awesome to work with. I’m sure they do a ton of these solar installs but you could tell he was excited for us too. The power walls look great, the panels look great too.

  • "System has been working great for 2 years."

    Reviewed Jan 05, 2021
    "System has been working great for 2 years."

    Reviewed Jan 05, 2021

    I chose Tesla because of the brand and really wanted the powerwall with solar. I also think the panels look the nicest because of the trim. It has now been 2 years since the system was installed and it is working perfectly. My house is small(1100 square feet) so I have a 4kw system with 1 powerwall. The first year I got some small power bills because I had not built enough of a credit but on the 2nd year have not had to pay anything but the NVEnergy hookup fee which is $12-$13 a month. We don’t have many power outages in my area but we did have a 45 minute outage in September. I had no clue because the battery ran the house...until a neighbor asked me if my power was out also. All in all it’s a great system and I would recommend it to anyone. I have never had to deal with their service after the install so I can’t comment on that.

  • "Fantastic Installation, poor project management."

    Reviewed Jan 02, 2021
    "Fantastic Installation, poor project management."

    Reviewed Jan 02, 2021

    Pros:
    I installed my solar panels and batteries from my home. For my 2 day installation i was lucky enough to have the Flying Dutchman crew and Captain Hook in charge. They did a fantastic job during installation, they are arrived on time and proceed to explain in detail the process. They require very minimal things from me, they made sure all the connections looked clean and walk me through what each placement was going to be and gave me a few choices. They even colored any pipes same color as the home to make it look even better. Their professionalism and politeness is greatly appreciated.

    Cons:

    This is my second attempt installing solar panels from Tesla. I had.a similar experience on my first attempt were the person in charge of my project was not on top of things, eventually lead to my cancellation. This time around I had to chase things down again and call in to figure out why things were not moving forward, to find out minor things were needed from me but no one reached out to me in over 5 weeks.

  • "Tesla solar experience UPDATE"

    Reviewed Oct 06, 2020
    Updated Dec 30, 2020
    "Tesla solar experience UPDATE"

    Reviewed Oct 06, 2020
    Updated Dec 30, 2020

    12/29/2020: It was a bit of a risk going with Tesla given all the bad reviews online. I also went through 3 different advisors and some ranging from good to quite bad. But after putting a review online EnergySage, I was put in touch with Jessie S. and was able to facilitate and move it forward faster. I was also very pleased with the excellent service, care, responsiveness and professionalism I received from the Atwater Village (in SoCal) group who installed my solar panels and powerwalls. The guys who came out were very respectful and had an amazing attitude. Their manage Tom K. was also very professional, helpful, and responsive. Overall, I would highly recommend Tesla at least to the local group here. Not only was it priced lower than the competitor, it was also quality service. Though I was frustrated and had to escalate this several times in the beginning, when the right people got involved, it was then smooth sailing. I was able to get the good panels and powerwall, and SGIP rebates submitted!

    10/2020: I live in Southern California and signed up for Tesla solar in the beginning of July this year. As of now, there has still be no movement. They still haven’t even submitted plans to my city for the permits. It’s been 3 months and everytime I call, I get an answer that doesn’t explain what is going on.
    It is definitely the best priced for good quality panels and some reps are great but the problem may be that they just cannot complete the projects in a reasonable time for whatever reason and I have been getting the run around.

    Would be great if someone here can answer my question as my service advisor has changed twice and still no satisfying and honest answers.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 06, 2020
    Response from Tesla
    Responded Oct 06, 2020

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "Tesla Solar Panel"

    Reviewed Dec 29, 2020
    "Tesla Solar Panel"

    Reviewed Dec 29, 2020

    We had a great experience with our technicians. Start to end, everything was explained in details. My wife and I were very impressed. The work was very well done in the manner we expected. Job site was completely cleaned once completed. Overall “Great job “ impressive!
    Lance and Cheryl - home owner.

    Yes I would recommend.

  • "Tesla Solar& Battery system"

    Reviewed Dec 28, 2020

    The installation and hardware, we give two thumbs up. We are now waiting for Washoe County and NV Energy to allow the system to come on line...

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 29, 2020
    Response from Tesla
    Responded Dec 29, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Great installation crew"

    Reviewed Dec 26, 2020

    Professional and masked up

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 28, 2020
    Response from Tesla
    Responded Dec 28, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Best installation ever"

    Reviewed Dec 25, 2020

    Tesla and spoke to them, other contractors and PG&E. Other contractors and PG&E recommended I jump on this. Other contractors I got quotes from were not using the correct inverters since they now require smart ones to work with PG&E or were using discontinued panels.

    I got the panels installed today and they were very professional and detailed. They grounded my previously ungrounded panel for safety, fixed a problem I had in my panel that could have been big trouble. They sprayed the conduit to match my roof and concealed the wire and rod how I wanted them to.

    The installers were friendly and very knowledgeable, filling me in as what to expect and what they were doing along the way. They were open to questions the whole time and were respectful of my property and safety.

    They turned on and tested the system and showed me the panel production and helped me with understanding what to look for on production.

    The panels and work are warranted. The work 10 years and the panels 25 years with a guarantee of production levels. They have support for anytime the panels don’t produce as expected and the reps are very responsive letting me know where they were in the permit process along the way.

    I asked for a redesign due to an area of shade which they did but even better. The process from quote to install was around a month and now PG&E will have to approve.

    I spoke to PG&E prior to the install and planning before purchase. The price ended up the same as the quote which was 4K below my lowest quote. They did not pressure or upsell me at any time and made the process painless.

    They informed me that the 26% tax credit was extended and I was able to confirm it.

    Good days to come! Thank you Tesla!

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 28, 2020
    Response from Tesla
    Responded Dec 28, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Solar Installation"

    Reviewed Dec 22, 2020

    The team was very professional. They showed up at the house at the beginning of the scheduled time of 7-9am. They practiced safe COVID precautions. They were very courteous and explained all the details of the process to our satisfaction.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 22, 2020
    Response from Tesla
    Responded Dec 22, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Excellent experience with Tesla solar install teams"

    Reviewed Dec 19, 2020
    "Excellent experience with Tesla solar install teams"

    Reviewed Dec 19, 2020

    The teams arrived on time, were well prepared, courteous and knowledgeable. We had a 3-day installation and at the end of each day, the area was picked up, neat and clean. Would absolutely recommend Tesla and especially the Tortuga and Captain Morgan teams.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 22, 2020
    Response from Tesla
    Responded Dec 22, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Excellent Servic"

    Reviewed Dec 18, 2020

    Tesla handled pretty much every thing from start to finish. I’ve never witnessed such a high level of professionalism working with any company before. KUDDOS to you Tesla.
    I’d recommend you guys over and over

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 22, 2020
    Response from Tesla
    Responded Dec 22, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Solar installation"

    Reviewed Dec 16, 2020
    "Solar installation"

    Reviewed Dec 16, 2020

    Clean installation

  • "Terrible post-install service"

    Reviewed Dec 16, 2020
    "Terrible post-install service"

    Reviewed Dec 16, 2020

    I had a whole roof of solar panels with two Tesla Powerwalls installed in October 2020 in Colorado. The system was activated a couple of weeks later on 10/21. In the beginning of November, i received a call from support saying the system was not functioning properly, and a technician would be scheduled on 11/17. On 11/16, I received a text that the technician was sick and it was re-scheduled for 12/1. the technician arrived on 12/1, spent a few hours on site, and said one of the two inverters would need to be replaced. I never received any information until i emailed support a week later, was informed the part was received in the warehouse on 12/11, and technician would be scheduled. On 12/15, I finally received a text from support stating I have been scheduled service work on 1/7/2021. Assuming the technician shows up and the new inverter works, it will have been over 2 months from the initial problem to a hopeful resolution.

    It's very frustrating and once the system is installed/sold there's not much leverage and you're at the mercy of the company for post-installation support. Good luck if you're searching for solar solutions and choose a solar company wisely.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 16, 2020
    Response from Tesla
    Responded Dec 16, 2020

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "The Flying Dutchman crew was amazing."

    Reviewed Dec 12, 2020
    "The Flying Dutchman crew was amazing."

    Reviewed Dec 12, 2020

    The best part of the Tesla Solar Panel purchase was by far this crew. They were very informative, professional and hardworking.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 16, 2020
    Response from Tesla
    Responded Dec 16, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Tesla is on Top of Their Game"

    Reviewed Dec 09, 2020
    Updated Dec 09, 2020
    "Tesla is on Top of Their Game"

    Reviewed Dec 09, 2020
    Updated Dec 09, 2020

    The overall process and communication throughout my experience has been great. I gave this 5 stars because Tesla has done everything they've said they're going to do within the timelines they've set. My local municipality and energy company has been the issue. They have no incentive to expediate the process so I guess it is what it is... That being said, the installation crew was very professional and walked me through the whole system and the app that can manage it. I highly recommend Tesla.

    Use my referral link to receive 1,000 free Supercharger miles with the purchase and delivery of a new Tesla car, or earn a $100 award after system activation by purchasing or subscribing to solar panels: https://ts.la/michael21462

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 16, 2020
    Response from Tesla
    Responded Dec 16, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Another GREAT job by Tesla Energy"

    Reviewed Dec 08, 2020
    "Another GREAT job by Tesla Energy"

    Reviewed Dec 08, 2020

    What can I say besides Tesla forever!
    I decided that the original system I had Tesla installed was a little too small for everyone home during COVID. I spoke to Tesla energy and they said they could fit a smaller system on my casita.
    From start to finish the customer service was TOP NOCH!

    THANK YOU TESLA ENEGY:)

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 08, 2020
    Response from Tesla
    Responded Dec 08, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Great installation"

    Reviewed Dec 05, 2020

    Great job. Arrived on time. Great communication with me. Job finished early.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 08, 2020
    Response from Tesla
    Responded Dec 08, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Precision Equipment Precision Install"

    Reviewed Dec 05, 2020
    "Precision Equipment Precision Install"

    Reviewed Dec 05, 2020

    This was a greta experience. They took care of the pre install permitting etc., Showed up when scheduled and install what I ordered. It was impressive and we are ecstatic with our new solar system with power walls, especially after the last PGE PSPS outage, we didn't notice for two days! It worked perfectly.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 08, 2020
    Response from Tesla
    Responded Dec 08, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Tesla Installation Crew Absolute Professionals!"

    Reviewed Dec 03, 2020
    "Tesla Installation Crew Absolute Professionals!"

    Reviewed Dec 03, 2020

    I am beyond impressed and happy with our solar installation. Joe explained everything to me on day one and how the process would take place. They were very concerned with my satisfaction, they were extremely polite and represented Tesla wonderfully, ALL of the guys. Day two was absolutely great as well! Greg and his crew were also nothing but professional! He explained the process of our electrical equipment installation. They did an excellent job placing the power walls in the perfect spot and made sure the equipment was clean and aesthetically perfect. Greg took all the time i needed to explain the App to me and how the system works until i was comfortable with it and never made me feel rushed. I would highly recommend Tesla Solar to everyone just based on the level of customer service from our installation crew!! Thank you!

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 08, 2020
    Response from Tesla
    Responded Dec 08, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "ELON MUSK SHOULD BE ASHAMED - Awful experience!"

    Reviewed Dec 02, 2020
    "ELON MUSK SHOULD BE ASHAMED - Awful experience!"

    Reviewed Dec 02, 2020

    Had the panels and power wall installed over a month ago and we still haven’t gotten to the inspection part. Tesla is awful! Complaints are not followed up. Essentially they do whatever they want on their own timeline. I won’t be able to turn on my system until 2021! I’m totally regretting using Tesla and you should not listen to their song and dance. They are the closest thing to a sham with the prestigious Tesla name. Don’t be fooled, you will regret it! If I could have the system removed I would do it and choose another company.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 02, 2020
    Response from Tesla
    Responded Dec 02, 2020

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "Nearly Effortless"

    Reviewed Dec 02, 2020

    This was a cheaper option that was relatively efficient. Tesla did it all and made it easy for me to finally get solar. There were some delays at the beginning, but the folks at Tesla were quick to push things along after I brought up any issues. The installation team was fantastic, making sure I was happy with every aspect of the installation, and they explained everything they were doing and what I could expect for the activation.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 02, 2020
    Response from Tesla
    Responded Dec 02, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Disappointed"

    Reviewed Dec 02, 2020

    We turned our system in a 2-weeks ago and it does not work. No one from Tesla will be he to look at it for over 2 more weeks.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 02, 2020
    Response from Tesla
    Responded Dec 02, 2020

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "Tesla Solar"

    Reviewed Dec 01, 2020

    My Tesla solar implementation has been a nightmare. My panels were installed in early September of this year and once I paid the large invoice, Tesla stopped updating me on the progress of the interconnection with my energy company. When I could actually get a response from my advisor, she provided vague and ever-increasing timelines for completing the grid interconnection. I ended up calling my energy company and discovered that my Tesla advisor had been deceiving me and the delays were caused by Tesla's errors in the application process. After this I had to send multiple emails to get Tesla to solve the issue. After all that, it still took over a month of me project managing and working directly with the energy company to get a two-way meter installed. My Tesla project advisor has essentially abandoned me. The energy company finally installed my new meter last week so now, in theory, I can turn on my solar system, but again, my project advisor is ignoring my emails and my tesla system is still showing as pending in the Tesla system when I try to manage it. Do not buy a solar system from Tesla.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 02, 2020
    Response from Tesla
    Responded Dec 02, 2020

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "Great job"

    Reviewed Nov 27, 2020

    Guys were fast and did a great job

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 03, 2020
    Response from Tesla
    Responded Dec 03, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Tesla - Lack of coordination between departments"

    Reviewed Nov 25, 2020
    "Tesla - Lack of coordination between departments"

    Reviewed Nov 25, 2020

    Dealing with the installation crew was great. They represent Tesla in a very good way and are to given the highest complements. However, dealing with sales was extreamly painful. For example promises of being called back all to often never occurred. After a 4 year wait the Powerwalls have finally been installed but now we're back in limbo regarding getting our Wallchargers installed. We're hoping that dealing with the Powerwall customer service will be a lot less painful than what we've had to go through in getting this far. There's another person I want to give kudos to and that is Project Coordinator, Electrical Carlos Hernandez-Quiroz. He also was wonderful to deal with and it was because of him that we were able to maintain our sanity regarding the Powerwall project.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Nov 25, 2020
    Response from Tesla
    Responded Nov 25, 2020

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "Good job, fast"

    Reviewed Nov 25, 2020

    Great job, professional, responsible ,on time

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Nov 25, 2020
    Response from Tesla
    Responded Nov 25, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Abalon"

    Reviewed Nov 24, 2020

    Great job installing the the Solar system!!!

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Nov 25, 2020
    Response from Tesla
    Responded Nov 25, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Tesla worst company for solar. DO NOT SELECT TESLA"

    Reviewed Nov 21, 2020
    "Tesla worst company for solar. DO NOT SELECT TESLA"

    Reviewed Nov 21, 2020

    Tesla does not seem to be interested on my project. It has been more than two months and the project has not moved. Other companies have offer home visits and want to move forward with project and Tesla is just stuck. So far, I lost 4% federal incentive because the company couldn't not finish installation in 2020. I do not recommend Tesla. The representatives do not keep you informed on the progress of the project.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Dec 02, 2020
    Response from Tesla
    Responded Dec 02, 2020

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "Great experience"

    Reviewed Nov 21, 2020

    Tesla has been great at communicating through the whole solar process. It was streamlined through our account online, and the app, with quick and easy emails or text for everything. Things moved as quickly as possible with permits and restrictions during COVID times. They worked with a local company that did a great job to get things done correctly and ahead of schedule. Both Tesla and the company they worked with were professional and personal In all the right ways.

  • "Real Review, Real Experience, Simply AMAZING"

    Reviewed Nov 18, 2020
    "Real Review, Real Experience, Simply AMAZING"

    Reviewed Nov 18, 2020

    Let me start by saying I rarely leave reviews for services given how easy it is for installers, sales people, etc to simply bribe the customer with something extra for a positive review. This is NOT the case here, I am leaving this review in hopes that a sceptic like me reads it and feels confident to buy from Tesla (I wish I had seen a review like this as I would have jumped in sooner). WOW WOW WOW! From the moment I opened the website to the moment my system was done I can’t find a single thing to complain about. Most importantly, the crew that came to my house was the absolute best people I have ever had work on any house I have owned in the past 20 years. They were processional, accommodating, positive, on time and best of all they took personal ownership in getting the job done right the first time. They went above and beyond my expectations and BLEW ME AWAY! They faced a hurricane, scheduling delays because of unknown weather and software updates they received last minute, yet they stayed until it was right! Did everything go perfectly, no, it’s 2020, nothing has gone right this year. But in the face of every challenge they made sure I (the customer) never had to deal with those issues, they jumped on them and made it all right. It’s not about what you do when things go right, it’s about how you recover when things don’t go as planned. That’s what makes a perfect customer experience and this was a perfect customer experience. Now stop reading and go buy from Tesla!!!

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Nov 20, 2020
    Response from Tesla
    Responded Nov 20, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Excellent service!!!"

    Reviewed Nov 17, 2020

    Tesla did a great job with my solar and power wall install. They were professional, timely, handled all of my concerns, did the solar install in 1 day. And finished the power wall wiring the 2nd day. Highly recommended.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Nov 17, 2020
    Response from Tesla
    Responded Nov 17, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "HORRIBLE CUSTOMER SERVICE"

    Reviewed Nov 10, 2020

    Tesla has non existent customer service and what you do get is lacking. Have been on hold for 2 hrs waiting for a customer service rep to answer the phone on multiple occasions, just to get hung up on when someone answers. No response on their chat message board. Put in a claim that our solar guard device didn't work properly, website says expect response in 3 to 5 business days. It's been three weeks. We were not able to close on house on time due to them not submitting correct paper work. Talked to one of their supervisors and requested a credit on our monthly lease since they cost us money on delayed closing. He told me they would investigate. Three months later get email stating investigation is complete concerning the delay and they are not at fault, thus no credit issued. Still can't get their app to work to see how well the panels are working. Original homeowners bought service from Solar City, but then Telsa bought Solar City. If I could buy myself out of the lease I would, but its only year 7 of the 20 year contract and the buyout is too much money.

  • "Flying Dutchmen rock"

    Reviewed Nov 06, 2020

    The Flying Dutchmen crew were great. They answered all questions and were very helpful. The system came out looking great. Can’t wait to turn it on

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Nov 09, 2020
    Response from Tesla
    Responded Nov 09, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Julian and his team"

    Reviewed Nov 05, 2020

    We had the power wall and solar panels installed so I’ll break this review into two components; power wall install first, panels second.

    The two man team led by Ben (get to know your installers, they’re cool guys and gals who can really help educate you on your product) arrived on time and got the job done in one day. They consulted me on most aspects of the install such as placement, height off the floor and even the holes in my wall. Great guys with passion and knowledge of the job. They filed me in on a unplanned design flaw where my two AC units would drain my power walks faster than I’d budgeted. Tried to remedy this with my Tesla project rep, but his number is no longer working (strike 1). The techs showed me a workaround solution though, so kudos to them, points off for Tesla.

    On the roof was the second team led by Julian. Again, on time, cleaned up after themselves, treated my property with respect and Julian explained next steps, worked with me on a last minute design change and had all the panels up in two days (this was a large project). The tech who installed the inverter walked me through how to power on the panels after PTO (if you’re considering solar, know this can take up to 6 weeks, I wasn’t made aware of this prior to install, one star demotion).

    Final impression is that Tesla is still working out some kinks when it comes to their project management team ( I had 3 PMs over a 4 month process) but the people they’ve hired to get your project up and running make up for this flaw.

    As of November 6th completion I have not powered on my unit yet (see PTO delay) so I’ll update my rating on value and quality after the system goes live and six months after use.

  • "Constant source of conflict"

    Reviewed Nov 04, 2020

    We had tesla solar and power wall installed. We were fighting with tesla every step of the way. We had to push them to: make the plans, respond to inquiries and make adjustments, fix the breaker panel after they left it unfinished, and I have spent hours on hold trying to get them to repair the powerwall, which has never worked. I would like to sue them to get my money back. A nightmare. They often do not return phone calls and repair techs are scheduled weeks out. Here is a tip: do not pay them until you have the system running with power company approval and you are sure it works.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Nov 09, 2020
    Response from Tesla
    Responded Nov 09, 2020

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "Seminole Solar"

    Reviewed Oct 31, 2020
    "Seminole Solar"

    Reviewed Oct 31, 2020

    Overall experience was fantastic. Quality of materials used and the experience of the installation team far exceeded my expectations. Portal service online extremely helpful. Customer advisor did an outstanding job keeping me informed as to progress, and any obstacle resolution.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Nov 02, 2020
    Response from Tesla
    Responded Nov 02, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Quick and painless process for such a huge name brand!"

    Reviewed Oct 28, 2020
    Updated Oct 30, 2020
    "Quick and painless process for such a huge name brand!"

    Reviewed Oct 28, 2020
    Updated Oct 30, 2020

    The process from beginning to end was so easy! The best and simplest way to get solar panels installed!! Customer service and install team were very helpful and knowledgeable! Highly recommend Tesla solar service!

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Nov 02, 2020
    Response from Tesla
    Responded Nov 02, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Fast & Clean"

    Reviewed Oct 30, 2020
    "Fast & Clean"

    Reviewed Oct 30, 2020

    Tesla arrived on time date of install, guys were corteous, explained work they were going to do and completed it in just a day and a half. There were no complications and left no mess either day. Installation looks good and clean.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 30, 2020
    Response from Tesla
    Responded Oct 30, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Great experience"

    Reviewed Oct 29, 2020

    The process went smooth and the installation came great

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 29, 2020
    Response from Tesla
    Responded Oct 29, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Better than I expected"

    Reviewed Oct 29, 2020

    When I first placed the order, I was too excited and noticed after that I had selected the “Cash” option and not the loan. I already paid my $100 and notice at the bottom that it said non refundable. So I figured it was a lesson I had to learn for rushing through. I notified the support staff to cancel and I will place the order again for the loan option, I told them I saw that the $100 was non-refundable and knew it was a loss. Tesla staff responded with they will refund it. So I was already impressed.

    I placed my second order and within days I was contacted with all the initial information request and photos. A few days go by and all the forms come in for signatures and approval. This was a nice feature during the COVID time. Once I was contacted by my installation / inspection coordinator (Emily Willard), I felt like I had a point of contact for any issues or concerns. I just passed the county inspection and waiting for the Permission to operate. I know I am in great hands with Emily!

    This process is not an overnight install and I have been tested with patience, I can see the light at the end of the tunnel and getting excite to finally use my system.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 29, 2020
    Response from Tesla
    Responded Oct 29, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Tesla Solar"

    Reviewed Oct 29, 2020

    I cannot believe that this company, Elon Musk is touted as an up and coming company. They are technically inept with their turnaround time in getting your accounts set up. And their billing dept does not have up to date account balances. I am trying to pay my bill online. To set up the account they email you a code. This takes 2 hrs and by that time the code has expired. They can't text it, why? I don't know, they are not set up to do so. Then they have to have their IT dept review the account, this takes a week. The solar was already on the house when we purchased it, but it took 3 months to switch the account over. Also, we put on a new roof. When they put the panels back up, one was damaged and they said they would be back to replace it. Well that was a month ago. I asked them about it and they said the person put in the notes that it was replaced. I had to send them a picture showing it wasn't. Elon should forget about Mars and put that $$$ back into this company

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 29, 2020
    Response from Tesla
    Responded Oct 29, 2020

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "Solar Install Amazing but Not the Permit Process"

    Reviewed Oct 26, 2020
    "Solar Install Amazing but Not the Permit Process"

    Reviewed Oct 26, 2020

    Everything getting up to the install was painful, slow and non-communicative. They need to improve their customer outreach. I had to constantly reach out for updates as opposed to them reaching out to me. The permit had an issue and no one followed up to check it needed more information until I got involved. Way too much stress for the consumer. The install was amazing from start to finish. Both the electrical and solar panel installers were prompt, courteous, knowledgeable, neat, professional and patient. You can tell they were all properly trained.

    Install team names were “The Flying Dutchman” and “Captain Hook“

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 29, 2020
    Response from Tesla
    Responded Oct 29, 2020

    We’re glad to hear about your experience and apologize for any inconvenience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Extremely Slow & Unresponsive"

    Reviewed Oct 24, 2020

    If you like to wait for months, and not receive responses to your emails, and have a system designed that won't fit on your roof, then this is the company for you. If you are hoping to get a system in before your state tax incentives run out or before the federal tax credit changes, don't choose Tesla. They seem to be understaffed, overbooked and unable to meet any reasonable deadlines or provide any level of reasonable customer satisfaction. Don't be fooled by the quick sales process...once you sign everything slows to a crawl and you go to the back of a long line of other unsatisfied customers.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 26, 2020
    Response from Tesla
    Responded Oct 26, 2020

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "Hope you do not have a hardware failure"

    Reviewed Oct 21, 2020
    "Hope you do not have a hardware failure"

    Reviewed Oct 21, 2020

    The system is absolutely great when working as designed. Customer service does answer the phone and emails submitted, they do provide ( in my opinion ) a scripted response when inquiring about the repair time.
    I have been without the system for 6 weeks now waiting for the replacement component under warranty for a known failed converter. How do I know it is a known problem? My neighbor had the same failure and waited 4 weeks for his system to be repaired and was informed by the installation technician of the issue.
    The system is great when working but if you have a failure plan on waiting for the repairs to be made and having to pay a full electric bill when you have not had to previously, even when the power gaurentee is in your purchase agreement

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 21, 2020
    Response from Tesla
    Responded Oct 21, 2020

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "Things do not move at Tesla. Company's support needs revamp"

    Reviewed Oct 20, 2020
    "Things do not move at Tesla. Company's support needs revamp"

    Reviewed Oct 20, 2020

    I have ordered solar panel. Trying to be in touch with assigned manager but no response. Three days back I was told she would call but no call yet. Please note we do need to speak to some for basic understanding on time line.....you cant talk in air for everthing. Get your support clear and hire more ppl if needed. if you promise to call then do call don't wait....
    I am wondering what it would be like if my system has issue after installation....will they ever call me and resolve issue ? BTW, I am still waiting for call and my order is still pending with Tesla...
    Hopefully someone will READ this and contact me.

    And TO Tesla Rep,
    PLEASE DO NOT LEAVE STANDARD COMMENT TO SAY SEND EMAIL HERE AND THERE. WHO KNOWs HOW MANY ISSUE GOT RESOLVED AFTER YOU DOING COPY PASTE OF YOUR STANDARD REPLY........SO ACT...DONT JUSST COPY PASTE

  • "Very professional installation Team"

    Reviewed Oct 19, 2020
    "Very professional installation Team"

    Reviewed Oct 19, 2020

    The guys showed up in time, very organized and knowledgeable team, they explain everything to me. At the end of the day they wrapped up really quick and leave everything clean

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 21, 2020
    Response from Tesla
    Responded Oct 21, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Customer service is nowhere to be found"

    Reviewed Oct 19, 2020
    "Customer service is nowhere to be found"

    Reviewed Oct 19, 2020

    Hello, I have a client trying to buy a home with your solar panels, but the department that handles that is unresponsive. We’ve sent them everything they need on 10/3 and should have received the contract terms, application and sellers invoice by now but have still not. Because of the UCC filing the lien in the house prevents us from moving forward with the mortgage and soon my buyers $50k deposit will be at risk. Can someone please help resolve this! He wants to take over ownership, why is it this hard to reach anyone?! Your phone system automatically times a call out. And no emails or website forms are being responded to, I am at a complete loss.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 19, 2020
    Response from Tesla
    Responded Oct 19, 2020

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "Installation of Solar Panels in Florida"

    Reviewed Oct 19, 2020
    "Installation of Solar Panels in Florida"

    Reviewed Oct 19, 2020

    I started my purchase with Tesla early August 2020. We agreed on the layout shortly thereafter. I have spent countless time making calls to my service rep, only to be left following up with him. This is making me reconsider this purchase and seeking alternate quotes now. I would highly recommend others seek companies that are local to them. I feel me being located in Florida has allowed Tesla to not provide satisfactory customer service. Even with the best prices around with power walls, I am considering paying more for better customer service. I would love to discuss my issues with anyone that would be able to assist me.

    Thanks.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 19, 2020
    Response from Tesla
    Responded Oct 19, 2020

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "Easiest home improvement project"

    Reviewed Oct 15, 2020
    "Easiest home improvement project"

    Reviewed Oct 15, 2020

    From start to finish this has been the easiest home improvement project. From the decision to order to install it has been a breeze. Staff is insanely helpful and professional.
    The math, cost versus savings, was a no brainier and Tesla was the best company in terms of price AND technology.

    I NEVER talked to a single salesperson, I did all the research and numbers myself and Tesla was the best choice by far.

    Can't say enough about how happy I am with my choice.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 19, 2020
    Response from Tesla
    Responded Oct 19, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Best overall experience and quality of the materials and installation."

    Reviewed Oct 14, 2020
    "Best overall experience and quality of the materials and installation."

    Reviewed Oct 14, 2020

    From start to finish it is seamless experience with great customer support and service at the lowest cost per watt. Everything is online from signing the project, submitting paperwork, signing documents, notarization to payment. Energy Advisor, Scott Mencl is very supportive and available to answer questions anytime and provide appropriate information anytime. Surprising to have the start to finish the installation within a five weeks at the year end rush and how busy Tesla is with the orders. Installation crew arrived at the specified and finished installation within 5 hours. Team was very cordial and did excellent job. Great job, well done, very well impressed with overall experience.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 15, 2020
    Response from Tesla
    Responded Oct 15, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Very positive experience"

    Reviewed Oct 13, 2020

    From order to installation: 6 weeks. 1 week later the utility installs new meter for net metering. 5 days later, utility notifies of Permission to operate (PTO). Tesla managed all of this, with clear communication.

    The whole installation process took less than two full days. They arrived early, just before 7:00 AM. They were all very polite and had an air of competence. These folks had clearly done this a few times and seemed to work very well as a team.

    They unexpectedly installed soft start on my AC. My advice is to test the AC before they leave...their electrician missed a wire connecting the compressor. But after a phone call to tech support, they scheduled a maintenance visit. the project lead came back in a few days and fixed it in about 30 minutes.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 14, 2020
    Response from Tesla
    Responded Oct 14, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "After multiple bids, only one clear choice"

    Reviewed Oct 13, 2020
    "After multiple bids, only one clear choice"

    Reviewed Oct 13, 2020

    The process from start to finish could not have been simpler. This is perhaps why Tesla can offer the lowest price by a large margin. Over the course of several months I received bids from multiple solar installers, from the giant companies to smaller mom & pop shops. I had my reservations about Tesla based on some complaints online about their customer service, but their prices were 15-25% lower, so for that kind of savings I'm willing to deal with some sub-par customer service.

    My install is relatively new, so I hope I won't run into support/technical issues. I got solar to save money and to be green. Tesla Solar will let me get my ROI 2 years sooner. I actually had a really good experience with their installers. I did call their support and the folks I spoke to seemed to not know much and were not as helpful as I would've liked, but a minor inconvenience in the big picture.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 13, 2020
    Response from Tesla
    Responded Oct 13, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Tesla 12 Kw Home Solar Install"

    Reviewed Oct 13, 2020
    "Tesla 12 Kw Home Solar Install"

    Reviewed Oct 13, 2020

    Wow. These guys are professional. One day installs are the norm ( have Tesla Solar installed on two homes). They are ready to consult with the home owner for optimal Kw needs and panel placement.
    The Tesla App makes it easy to monitor solar production/utilization. I rent my systems (200.00 month) so I know what my energy bill will be every month! No more turning off the A/C on a hot summer day because the energy bill is too high. Tesla will let you purchase the system if you want to 5 years after initial install at a prorated discount.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 13, 2020
    Response from Tesla
    Responded Oct 13, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Smooth installation process. Excellent pricing."

    Reviewed Oct 13, 2020
    "Smooth installation process. Excellent pricing."

    Reviewed Oct 13, 2020

    Overall the process was low-touch and very smooth. Best price in the market. Very knowledgeable and committed workforce. Highly recommended. Value for money proposition.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 13, 2020
    Response from Tesla
    Responded Oct 13, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Cannot get my leased solar panels fixed"

    Reviewed Oct 12, 2020
    "Cannot get my leased solar panels fixed"

    Reviewed Oct 12, 2020

    I've been calling Tesla since August (it is now October), trying to get my solar panels (which are leased and under warranty) fixed. Every time we call, we are told that someone will call us back to schedule a maintenance visit. We have not yet received a call back. Instead every time we check in, they give us a run around about how scheduling will call us within 48 hours. Additionally, they will not listen when I (a woman) tell them that there is an issue, but they seem to take it more seriously when my husband calls. I have a degree in engineering, my husband is a farmer. Tell me who is the expert here.
    So basically, if your solar panels have an issue, don't count on Tesla to actually come out to fix them. And if you are a woman, you should probably find a guy to call for you because they are also sexist.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 12, 2020
    Response from Tesla
    Responded Oct 12, 2020

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "No customer service"

    Reviewed Oct 10, 2020
    Updated Oct 10, 2020
    "No customer service"

    Reviewed Oct 10, 2020
    Updated Oct 10, 2020

    I placed order for solar panel for our home, uploaded all the information needed. Tesla solar adviser never answered my phone call., I sent emails with questions that never got answered, best answer ever was "Please let me know if you need anything else".
    I had to cancel my order, gave up $100 I paid to Tesla for order placement. Just didn't feel comfortable without clarification of some concerns and answers to some questions I had regarding solar installation.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 12, 2020
    Response from Tesla
    Responded Oct 12, 2020

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "Installation of solar system"

    Reviewed Oct 07, 2020

    Excellent service. Very professional, punctual, organized and clean! Extremely satisfied with the service!

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 08, 2020
    Response from Tesla
    Responded Oct 08, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "They don't want to talk to you"

    Reviewed Oct 06, 2020
    "They don't want to talk to you"

    Reviewed Oct 06, 2020

    I have requested a quote and I got one, but I wanted to add a backup battery and I was told that can not provide me with that unless I talk to a rep. I have been trying to contact a rep for two days. They are too busy to talk to a potential customer. Stear away while you can, I can't imagine how bad it would be when you need a service.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 07, 2020
    Response from Tesla
    Responded Oct 07, 2020

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "Excellent service and professional"

    Reviewed Oct 06, 2020
    "Excellent service and professional"

    Reviewed Oct 06, 2020

    This group was very classy and professional.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 06, 2020
    Response from Tesla
    Responded Oct 06, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Local team rocks, Justin M outstanding -local support"

    Reviewed Oct 01, 2020
    "Local team rocks, Justin M outstanding -local support"

    Reviewed Oct 01, 2020

    Proud owner of Tesla home energy and car, great vision! Local team did a phenomenal job installation and got my solar system and wall system running!
    Over the years, Justin M has gone above and beyond to provide technical support and service!
    It’s important for customers to have this kind of ongoing support !
    Without people like Justin M and local team, Tesla won’t be successful, my experience with “ service” for home energy provided by HQ has been very disappointing! Hope Tesla and EM will appreciate the wonderful local team /Justin M since they are the face of Tesla, and without good customer support and great service, SpaceX won’t go too far.

  • "Poor Customer service"

    Reviewed Oct 01, 2020

    This company has the worst customer service of almost any company I have dealt with. We originally leased our solar panels from Solar City and they had the most amazing customer service I’d ever experienced, Since Tesla bought them out, I have been extremely frustrated. In our latest experience, they were slow to let us know our panels were not working. When we were unable to get them working, they set up someone to come a couple weeks later. They set the time without asking if it would work for us. They said they would text when they were coming. They didn’t. They arrived more than an hour after the time frame they gave us. They said we needed a new converter and needed to order it - which would take 7-10 days. More than 2 weeks later we started trying to get answers. We got the runaround, promises of returned calls that never came. A couple weeks later a service time was assigned us, again without any input from us - and another 2 weeks out. We have had no service for well over a month, and don’t know if we will regain service in 2 weeks. Clearly we are too small to bother with. But we are still charged our monthly lease payment, while receiving nothing but headache, frustrations, and insults from them. I can not recommend them to anyone.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 06, 2020
    Response from Tesla
    Responded Oct 06, 2020

    Thank you for your feedback and we apologize for any inconvenience. Please send your account information and review to CustomerReviews@tesla.com so we can provide a more detailed response.

  • "Clean work"

    Reviewed Oct 01, 2020

    I got my 11kw installed last year, very professional install and clean work by the installers, I had a fun time watching them install, awsome time

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 01, 2020
    Response from Tesla
    Responded Oct 01, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Seamless installation of Powerwall"

    Reviewed Sep 30, 2020
    Updated Oct 01, 2020
    "Seamless installation of Powerwall"

    Reviewed Sep 30, 2020
    Updated Oct 01, 2020

    The entire process of receiving a quotation, electronically signing documents, scheduling, and installing a Tesla Powerwall was prompt and pain-free. The Tesla technicians arrived on time, did a superb job of neatly fitting the Tesla Gateway and Powerwall inside our garage along with the outside electrical panels. They were polite, professional, and adhered to proper COVID-19 protocols. The job was completed during the morning and afternoon. The system has worked flawlessly. Most of the time, I have to check the convenient phone app to confirm that we even experienced a momentary outage. Recently, I had a question. I texted Tesla, and the next day I received a phone call from a manager with the answer.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Oct 01, 2020
    Response from Tesla
    Responded Oct 01, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Excellent customer service"

    Reviewed Sep 30, 2020

    Justin was on time and communicated his arrival prior to getting to the house which was appreciated. Very friendly and extremely knowledgeable. All around perfect customer service from Justin and Tesla concerning my solar panels. Thanks very much !

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Sep 30, 2020
    Response from Tesla
    Responded Sep 30, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Best Looking Solar"

    Reviewed Sep 30, 2020

    Smooth experience, installers were professional, prompt, and knowledgeable. System was designed perfectly for our home and looks fantastic! Definitely, looks sleeker than any other system. Savings is great, especially since we charge our Model 3 at home.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Sep 30, 2020
    Response from Tesla
    Responded Sep 30, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Awesome experience"

    Reviewed Sep 30, 2020

    Tesla installed a 12kW SolarEdge system and 2 Powerwalls at my house in Orlando, FL. Started and finished in one day. The workers exceeded all expectations with their knowledge and professionalism. 100% would recommend. Best prices and the best products. I've been using the Tesla app obsessively since turning the system on. Really cool tech!

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Sep 30, 2020
    Response from Tesla
    Responded Sep 30, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Tesla Whole House Battery Backup and Gateway"

    Reviewed Sep 30, 2020
    "Tesla Whole House Battery Backup and Gateway"

    Reviewed Sep 30, 2020

    My experience is with the Tesla Tampa FL Office. We purchased 2 Tesla Powerwall 2 Batteries. The Tampa Team installed them and setup the Tesla Gateway interface. They did an outstanding job, on time and very professional.
    We purchased a separate Solar Panel System from another company. After its installation, Tesla came back to properly hook it up to their gateway. It works fantastic!! Much better than the Enphase Gateway that we are using with the Solar Panel array from a user interface and data display standpoint. Despite Enphase marketing claims their gateway does not support other manufacturers batteries like Tesla. My hat is off to the entire Tesla Tampa Team.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Sep 30, 2020
    Response from Tesla
    Responded Sep 30, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Crazy FAST!!"

    Reviewed Sep 29, 2020

    From my first contact to fully installed was 14 days! Now waiting on the city to approve the system to be turned on took another 4 weeks but that was not Tesla's fault. I highly recommend Tesla! One recommendation is to order your system about a month before the weather starts to cool down... that way you can build up a year's worth of credit with the power company before the hot summer months when you use the most power.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Sep 29, 2020
    Response from Tesla
    Responded Sep 29, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Happy but could be better"

    Reviewed Sep 25, 2020

    Great price. Everything online at the portal and timely status on progress through emails and texts. Got done surprisingly earlier than they promised because I was not ordering the batteries. With batteries, the backlog was over 3 months.

    However here are some drawbacks to watch out for
    - No phone numbers at the website to reach out to support personnel for any questions!
    - No clear direction on paying through credit card. No option at online portal either. Had to wait on phone over an hour to get this done
    - Panel layout needed changes on the day of installation. No followup by Tesla personnel to close the loop with the city permits. I had to follow up with them since things started to slow down. Caused addition delay of 1 week
    - Activation required a technician to come to the site even though PG&E had already authorized and I followed their instructions to activate according to Tesla's instructions. Ended up waiting for extra week for activation after PG&E authorization. Caused another additional week of delay
    - Their app to monitor the generation is a disaster. Can't believe a company that can develop self-driving cars cannot make a decent solar monitor app!
    - The system uses SolarEdge string inverter and SolarEdge app is another disaster.

    Tesla has done a good job automating the process from start to finish but still needs to iron out several kinks.

    Overall I am happy but not delighted.

  • "Stress free implementation of our solar energy system"

    Reviewed Sep 15, 2020
    Updated Sep 19, 2020
    "Stress free implementation of our solar energy system"

    Reviewed Sep 15, 2020
    Updated Sep 19, 2020

    Minor miss-step with the sales process but it was rectified in a very professional manner. Project manager was excellent and the installation crew was as well.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Sep 22, 2020
    Response from Tesla
    Responded Sep 22, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Disorganized and lazy"

    Reviewed Sep 19, 2020

    I placed an order for tesla panels last month. They submitted a design that put only 10 of the 24 panels on surfaces with good solar irradiance. The system was rated for 8.16 kW, but it their projected output was what you would expect from a 6 kW system because the panels were so poorly placed.

    I asked for a redesign and submitted a drawing from another solar company and pictures from a neighbor's house who has to same floor plan to show that far more panels (perhaps all) could fit on surfaces with good irradiation. Tesla sat on my request for three weeks. When I finally followed up to ask how the redesign was going, they replied that my request wan't possible, in spite of my evidence to the contrary. It was clear that no effort was made to redesign the system during the three weeks I sat waiting.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Sep 21, 2020
    Response from Tesla
    Responded Sep 21, 2020

    Thank you for bringing this to our attention and apologize for any inconvenience. We’d be happy to review your account. Shoot us your account information at CustomerReviews@tesla.com and let’s take a look!

  • "Good looking solar panels"

    Reviewed Sep 18, 2020

    I’ve had my panels for over a year now and I’m still very satisfied with them. I love that the car app and solar are combined into one easy app. I am able to see real time kW usage and solar production.
    The crew was great, and did a awesome job. With the skirting and low profile panels, the array looks really nice.

    The internet gateway did go bad after about 8 months, but it was replaced quickly. It’s just a plug and play piece of equipment.

    I bought my system prior to the price reduction, unfortunately, but still feel I got a good deal.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Sep 30, 2020
    Response from Tesla
    Responded Sep 30, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Great, efficient, affordable service"

    Reviewed Sep 17, 2020
    "Great, efficient, affordable service"

    Reviewed Sep 17, 2020

    Tesla solar was by far the best price & highest quality quote we received on energysage, & our system actually wound up being more affordable than advertised. Their representatives were incredibly helpful & always responded within the hour with answers to any questions I had. We are incredibly happy with our decision to go with them.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Sep 22, 2020
    Response from Tesla
    Responded Sep 22, 2020

    We’re glad to hear about your experience. Thank you for sharing and supporting the mission to accelerate the transition to sustainable energy.

  • "Tesla Solar - great value & service."

    Reviewed Sep 16, 2020
    "Tesla Solar - great value & service."

    Reviewed Sep 16, 2020

    I recently had Tesla panels installed. I did my homework with 3 different companies and by far Tesla was the best value. My system is now working & it is working perfectly. The installation was seamless. Communication throughout was very good. Highly recommend if you are looking for solar.

  • "Tesla solar panel"

    Reviewed Sep 15, 2020

    Tesla solar panel not solar roof. The best price I can find. No other solar company can match it price per watt. They can do a small job where other solar company refused due to not enough profit margin.

    I like to online order, which is simple and no sale people to up sale me to biggest size possible which I do not need.

    But you have to know what you need and have basic knowledge of solar as you are doing it online.

  • "TESLA SUCKS"

    Reviewed Sep 07, 2020

    Customer service sucks. Cannot get panels taken off for new roof, told to hire third party to remove panels which will cost $5000.00 when the are supposed to do it for $499.00 as in contract. In our eyes this breaks the contract from their side.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Sep 09, 2020
    Response from Tesla
    Responded Sep 09, 2020

    Thank you for bringing this to our attention and we apologize for any inconvenience. We’d be happy to review your account. Shoot us your account information at customerresolutions@tesla.com and let’s take a look!

  • "No issues"

    Reviewed Aug 20, 2020

    Seamless process and great system. Works perfectly and looks better than any other system I have seen.

  • "Customer Service & Sales"

    Reviewed Aug 19, 2020
    "Customer Service & Sales"

    Reviewed Aug 19, 2020

    Have you ever call a company to inquiry about their products to leave you so disappointed that you wonder how a company that is doing so well not training their sales rep and customer service to be inline with the quality of their product? This happened to me yesterday, 8/18/2020, when I called to find more about how Solar Panels, the output to be produced and how/when would I see an ROI. The Sales Rep was not only rude but careless, did not listen and got frustrated with my questions. I really hope that the conversation was recorded for future training. It made me think twice if I like to have a Tesla Car in the future. Maybe the company is growing to fast to keep up with training or maybe is me that have little tolerance for a disrespectful employee, more when I'm trying to purchase something worth 20k. If you are thinking of Tesla, I do recommend calling and challenge them with good questions before making a decision. If they are rude at this stage then imagine when you are already a customer.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Sep 10, 2020
    Response from Tesla
    Responded Sep 10, 2020

    Thank you for bringing this to our attention and apologize for any inconvenience. We’d be happy to review your account. Shoot us your account information at customerresolutions@tesla.com and let’s take a look!

  • "Asinine!"

    Reviewed Aug 18, 2020

    We are trying to sale our house 8831 N. 112th Ave Peoria, AZ 85345. We've been waiting two weeks now to hear from someone to get this taking care of. Every time I call you all are having higher than normal call volumes.......this is ASININE! I want this done today. Amy Higginson, Cody Whiting, Ryan Christensen all who work for your company have not responded to our request to finalize.

    This is the email I sent today........Do we have any updates as to were we are in the process? Mike as provided twice now docs asked of him from your company. We were told yesterday by a rep, Terry and I spoke to after yet again waiting two and half hours on hold, all could be wrapped up by today if everyone did their part. We've done ours and them some. This Thursday will be two full weeks of trying to get this completed. You're website states 3-4 business days and someone will contact us, we've yet to have anyone contact us since our submission via your website on Wednesday, Aug. 5th. We've had to make every attempt to get this finalized and we are still no closer than we were on the 5th. Terry and I are at risk of losing the new home if this is not finalize today because the sellers of that home are done waiting when they could have already closed with another buyer. You have everyone involved on this email and the following are the phone numbers for those who do not work for Tesla.

    No one from Tesla will contact us so we can close on our current home and purchase our next home. We are at risk of losing both the buyer and seller.

  • "Great customer service, easy, no problems"

    Reviewed Aug 14, 2020
    "Great customer service, easy, no problems"

    Reviewed Aug 14, 2020

    I barely had to do anything. Maybe an hour of work on my part filling out forms and letting people in. They took care of the inspection, installation went smoothly. It’s almost hard to write a review because there’s so little to talk about.

    One funny thing - I was on a Facebook group about solar and wondered about something and apparently they monitor it and contacted me with the answer.

    The system is fine - once again no problems.

    I had mine installed before the prices dropped and the efficiency went up. Now it’s really a great deal. I would definitely recommend.

  • "No service"

    Reviewed Aug 03, 2020

    Got my rented panels with the house. They have been unreachable ever since. No one responds to emails and if you call, they just hang up. No support available. Just estimated charges. The savings are minimal.

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Aug 04, 2020
    Response from Tesla
    Responded Aug 04, 2020

    Thank you for bringing this to our attention and apologize for any inconvenience. We’d be happy to review your account. Shoot us your account information at customerresolutions@tesla.com and let’s take a look!

  • "Where are they?"

    Reviewed Jul 30, 2020

    Under Solar City everything was fine, enter Tesla to buy them out, Panels have not worked since MARCH, now almost AUGUST, great job!!!

    Taylor Jeffries
    Installer
    Response from Tesla
    Responded Aug 04, 2020
    Response from Tesla
    Responded Aug 04, 2020

    Thank you for bringing this to our attention and apologize for any inconvenience. We’d be happy to review your account. Shoot us your account information at customerresolutions@tesla.com and let’s take a look!

  • "Tesla killed Solar City and resurrected the best solar Co"