They were referred to us by our home warranty company to service our hot water heater. I was told by the technician to send a payment and pictures of the water heater to speed up the process. I did so because I trusted that they would be reputable since they were associated with my home warranty company. After they got my payment, I was given the "runaround" for a week, and they never came to my residence. Finally they stopped picking up my phone calls and their voicemail was full. I feel like I was scammed! We were without hot water for a week and couldn't get them here after we paid (they supposedly do plumbing also.) Please beware of dealing with them.