Rx Solar Inc.

RX, Solar and its owner, Alex Lim are frauds and engage in deceitful business practices. Per our contract, RX Solar/Alex Lim would install and commission a “turn key” solar system on the roof of our residential home that would lower the cost of our electricity. Ultimately, Lim partially installed the hardware, but didn’t finish the installation, failed to submit the required PG&E application, purposefully let our solar permit with the City of Oakland expire, and did not ever commission the project, meaning the solar equipment was installed but not operational, and therefore useless to us. Alex Lim, Owner of RX Solar, Inc., assured us he was submitting the NEM 2 application with PG&E to commission the solar system. PG&E later informed us that an application was never submitted, at which point we were also notified that NEM 2 status, with the savings attributed to NEM2, was lost. After months of reaching out to Lim about how to complete our project, he abandoned the project, withheld serial numbers that were needed to commission the system, and refused to share critical documents for another professional to finish the project in his absence. Instead of having the professional integrity to help us find a way to complete our solar project, and after failing to respond to invitations to mediate the issue via the CLSB and the BBB, Lim instead failed to meet us at Small Claims Court (another mediation opportunity) and sent an attorney to serve us with a baseless lawsuit causing our family further harm. STAY AWAY from this company and its owner. They are a danger to the community and will steal your money.

I've had a terrible experience working with Alan and team. First, they barely got my application in time for NEM2. Then they wouldn't schedule the installation and wouldn't respond to phone calls. When I finally got in touch with them, Alan was unprofessional and confrontational and said I could cancel the contract if I wanted, which is not what I was looking to do. When they finally installed the system, they put the wrong (cheaper) parts and when I asked Alan to fix it, he threatened me and started shouting at me in front of my house. I had to eventually hire a different vendor to change out the microinverters to the ones listed in the permit. Thereafter, Alan submitted inaccurate paperwork to PGE. After several attempts to get him to fix the application, he would say he will take care of it but didn’t do anything. Later he said he has hired a NEM consultant that will file the application but no one got in touch to complete the project. Alan didn’t help in getting the PTO. I had to work with PGE directly, with help from another contractor to get my PTO. I regret hiring Rx Solar - Alan has lied on several occasions, didn’t deliver on the project, tried to install cheaper parts than agreed per contract. They're by far the worst service provider I've engaged with.

We looked at other bids, but we chose Rx Solar because they were professional, articulate and so easy to talk to. We absolutely made the right choice. Our panels got installed on time and as promised!

I felt like they took the time to explain everything to us and make sure that our system was installed the right way. Overall an A+ experience at the best deal we could find. We are very happy.

We had Rx Solar install our panels and they did an incredible job! The communication was good from start to finish! We will be recommending them to our friends and family for sure!