G3 Solar LLC

G3 Solar did NOT check with local HOA as stated in contract. G3 SOLAR REMOVED MY PANELS & EQUIPMENT and left me with a loan, with a bankrupt loan company. G3 Solar and Solar Mosaic(now owned by Solar Servicing LLC) both promised the loan would be cancelled 3 months prior to Solar Mosaic filing for Chapter 11. I paid for all roof repairs out of pocket to remove brackets and make repairs in order to meet the housing code requirements. The G3 Sales, Management and Lawyers I delt with were liars and deceptive. Stated loan amount by Solar Mosaic:$56,234.21 Total Payments made by myself: $931.22 to Solar Mosaic in lieu of contract being fulfilled by G3 $909.48 to Roofing Company due to G3 Solar AVOID G3 SOLAR AT ALL COSTS THEY DO NOT KEEP THEIR WORD

If you want to read the whole story, read the google review. ALERT: As of 7/10/2025 this company is going out of business. Stay away! They deserve to go under considering how awful they treat their customers.

It's been a pretty horrible experience so far. The permitting phase took some time but that was expected, no complaint there. It was after the permitting was completed that the issues began. Someone reached out to schedule a date for installation but no one showed up for the installation, nor did anyone call. We were eventually able to reschedule the installation and everything went well that time. Roughly a week later, someone came out to inspect everything. Everything passed inspection but the inspector apparently forgot to turn the system back on before he left and it took a day and a half before we realized it and restarted the system ourselves. Finally, it's become abundantly clear that the size of the array is inadequate for our energy needs. We've been up and running for a year now and, so far, our energy consumption is far outpacing our energy production. When we purchased the system, the salesperson assured us after reviewing our past utility bills that it would be sufficient for our energy needs. The monthly cost of the system far exceeds our what our electrical bills have been but, if it replaced said electrical bill, we felt that would acceptable. As it stands right now, however, it looks like this will be a large bill in addition to our large electric bill, rather than a replacement for it. I have spent the last couple of months going back and forth with their customer service team to address the underperforming and underpowered system that they sold me. Their solution has been for me to buy more panels. Now they're just not returning my phone calls or emails. This has been the worst company that I've ever had the displeasure of crossing paths with and that's not an exaggeration.

Installed in 2021, and paid for a system that would cover our electric bill and enough to cover charging 2 cars. The system has never even covered our bill let alone anything charging a car. I've had connection issues with the gateway since it was installed and it finally died a couple of months ago. After negotiating with Enphase to replace the warranty, G3 now wants $250 to install a replacement circuit board, and if they don't do it, the warranty is voided. They are very slow to return messages as well. Expect a week. I will not do any business with G3 solar again. They hold you hostage to keep getting more and more of your money. Also if you finance it, that's done by an out of state company so they Don care because they've already been paid.

⭐️⭐️⭐️⭐️⭐️ I can't say enough about my experience with Matt S. from the Cleveland office. From the moment I first inquired about solar panels, he was there every step of the way, answering all of my questions and making the entire process smooth and enjoyable. Even after the installation, he has been readily available. It’s clear he cares deeply about his clients and stands by his product. If you're considering solar panels, I highly recommend reaching out to Matt, you won’t find a better or more dedicated person to guide you through the journey!

After delivering the panels, it turns out they didnt even fit. They left solar panels at my home for months before they could finish the job. On top of this they installed cheaper inverters that couldn’t handle the output from my panels so I’m not even getting the full benefit from my system that took an extra 3 months to install. Getting them to respond was a nightmare.