Dynamic EcoHome

The customer service has not been the best. I was so confused when I called in. I felt like the sales rep lied to me about saving money with my solar. I asked to speak with a manager because I just needed to talk to someone who knew what was happening and that’s when I got connected with Micah. She explained how it works like it was nothing even told me about the fees associated with my bills. I had a lot of questions but it’s like she knew I was coming. I left the call feeling satisfied and I apologize in advance because Micah is the only person I want to speak with from now on. Thank you.

So far my experience has been nothing but professional. They have kept all the arrangements and promises. Thanks for making it a smooth experience. I’ve always been afraid and leery of solar but this experience so far has been pleasant.

Even after encountering issues with technology, as often happens with me, she was able to help me through it. She’s wonderful. Thank you!

Seleka was a professional through and through and initial call was interrupted on my behalf with work but Seleka followed up and made sure any inquiries were answered to best of her ability.

I just want to take a moment to sincerely thank you for the way you helped my mother during her call, because it truly meant a lot to both of us. I know firsthand that she can ask a lot of questions sometimes the same ones more than once and it can be challenging for people to stay patient with her, but you did exactly that. You listened carefully, answered her concerns with kindness, and somehow managed to guide her through the conversation in a way that left her feeling reassured and genuinely helped. That is no small accomplishment, because she often forgets things and can easily become overwhelmed, yet she ended the call with a smile and told me she felt supported. In fact, she specifically asked me to come here and make sure you received her 5 star review, because she wanted you to know how much she appreciated your time and effort. It’s rare to find someone who combines professionalism with such warmth and understanding, but you did, and it made all the difference. I also want to acknowledge the representative from GoodLeap who assisted as well, because together you both created an experience that was not only helpful but also compassionate. Micah, thank you again for your patience, your kindness, and the way you treated my mother with respect and care.

Representative has been very good about communicating with me when things are going tonhappen and when things need to be done. She has great communication skills.