Powur PBC

The project started in August 2025. Powur had a subcontractor remove old solar panels to replace them with newer ones and add more solar panels to my system with the addition of Tesla battery packs. The removal of the old panels was completed in a couple of days. Contactors left supplies in my driveway for a couple of months until I complained enough for them to come pick up thier left over supplies. From August till around November, nothing happened, complete silence, or I get, we are waiting on this or that. During this time, I am paying full electric bills. The installation of the additional panels and battery pack was a complete mess. Stucco damage to my exterior walls, poor anchoring of conduit to walls, touch-up paint splattered on the ground and on equipment, and trash and debris left at home. Nothing till December, and SCE goes to connect the meter adapter to my electrical panel. NOGO, after all this hassel the socket meter is not compatible. Powur states they had no way of knowing that, and based on the age of my home, they assumed it would work!. This sounds like complete garbage. SCE can come out to check what meter I have, or there have to be other ways to check this before work starts. Anyway, fast forward to today, 3/19/2026, going on 8 months since the start of this rollercoaster, I still do not have solar-generated power. They had to upgrade my electrical panel to work with the adapter. During this time, little to no communication from Powur, Flaky third-party contractors came to do work late or had to reschedule for Powur. They leave trash and rush jobs. I have had to make three payments on my solar loan and continue since Aug, 2025 to pay full electric bills. $400-500 a month. All while my new system sits dormant on my walls and roof. I have had solar installed on my home from another company, which was a pleasure to do business with, so I have experience and expectations with contractors. This company seriously needs to rethink the way they install solar. A scary and sad thing is, I don't think they will be around very much longer, like the rest of the solar companies going out of business. My advise stay away from Powur, it's not worth the hassle, quality of work, and professionalism you expect.

This has been the worst consumer experience of my life. I'm going to go into more details, but I want to bullet point the bad for those who won't read. They literally looted my house, stole tens of thousands from my basement from install, told me that my daughter said it was ok. (I DON'T HAVE A DAUGHTER), but the system also never worked. NEVER. 9 months later, there has been one service call to send a repair person who was only instructed to confirm it wasn't working. That was in September 2025 and it is now February 2026. Not only does it not work, but because it was installed impropperly, my electric bill went up, 3,100%. That is a fact. They will not respont. Customer service is non existent. I've spent hundreds of hours on hold and writing emails to zero results. I've spoken with the company they installed which is no help and the finance. They all contact them to no response. I can't afford my electric bill and still have to pay for this on top. This is a scam. Pure and simple there is zero help. The help they also said for filing taxes is a lie. There is no assistance and all the promises sales gives you is a lie. Worst company I've ever dealt with. Stay Away.

Been trying to get Solar installed since Early March. Lacey Morill was the PM. She is the utter example of not know how to be a PM. Zero Communication, Zero Accountability. -Not contacting me when Solar being delivered (requires signature) -Not contacting me when batteries being delivered (requires signature) -Installers never showed up on Install date, she doesn't call them or me. Job gets canceled and delay for 2 weeks. -Install was 1/2 done with old equipment with exposed wires still on the wall. She does nothing. -After all set - they install the wrong meter socket and have to order a Gateway. Issues over issues and her accountability is trash. I don't understand how she even has a job. There is no phone communication at all, only email contact. Which takes up to 48 hours or longer to respond. What a joke Powur is, they should be bankrupt.

New tile roof wad damaged during solar intallation causing structural damaged to my home, nobody want to accept responsibilty and being run around between leasing company Sunnova and Powur which hire installers Sunlight solar, system is not activated yet after year of installation, no help from customer servicr after many many calls, need to hire attorneys to collect my re roofing cost and cancell this deseptive contract, consumer please be aware of Powur promises at the end you will not be happy, Google their complaint wit better bussines beru which i did not do before got to this mess.

Working with Mohammed and his team was great. They kept me abreast of the process and were timely and helpful

Working with Chris Roberts and Robert McClung at Powur PBC has been a pleasure. From the initial sales call to the application process and installation of the solar panels, everyone has been extremely friendly, professional and efficient. We are very pleased with our new solar panels. Their appearance is attractive and at the same time subtle. It feels good knowing we are helping our environment while at the same time lowering our energy bills. Plus, we've increased the resale value of our home! Sincerely, Chris Murray & Diane McCoy