Continental Engineering & Service

AC Continental installed a high-end thermostat system at my home. It never worked properly from day one. The Wi-Fi feature was non-functional, and within a short time, the entire unit died completely. I contacted the manufacturer who confirmed the unit was defective and needed replacement. When I called AC Continental, they admitted there was a problem and said they'd handle it with the manufacturer. That was months ago. No callback. No follow-up. Nothing. The system is still completely dead - no Wi-Fi, no manual operation, no automatic operation. I'm being billed over a thousand dollars for equipment that doesn't work. When I tried to resolve this, they acknowledged the defect but have done absolutely nothing to fix or replace it. The manufacturer confirmed it was defective, yet AC Continental refuses to remedy the situation. I paid for a professional installation of functioning equipment. What I got was a dead thermostat and zero customer service. They install it, take your money, and disappear when there's a problem. Avoid this company if you value your time and money.