AAA Heating & Cooling Inc

AAA came thru for me. The minisplit for my STR (short term rental) died while I had paying guests and it was hot outside. They made room in the schedule. I called at 8 and the guy showed up at 9. Rare to unheard of. Now some of that was good fortune, but still… It took Justin a couple of hours to determine that my AC was brain dead. Instead of telling me see ya next week, Kayla the dispatcher drove to the supplier to pick up one of only 2 PCB boards in stock and dropped it off for Ernesto who came at the end of a long day when his other jobs went long. He stuck around till 7pm. On a Friday. I have been a tech and I know what it feels like to gut it out to serve a client by extending a very long hot day. Now it does not end there. For a reason he could not suss out the AC refused to turn on. We did improvise over the weekend, but Monday morning Ernesto was back with the service manager and the Friday mystery problem was just a wire that did not get all the way plugged in. My takeaway is that you can’t fault a guy for a fatigue oversight after he gave over and above 5 star effort as was my entire experience with AAA. I would use them again. I hope the minisplit lives forever, but if it does not I know who to call.