IRBIS Air Plumbing Electrical

IRBIS upgraded my electric panel, water heater and installed an EV charger. Price was competitive and the technicians were very professional. They arrived on time, finished the projects on schedule and cleaned up the site. I would highly recommend this company.

While the installation was fine, unfortunately, I have to update my review to lower the rating. IRBIS failed during the testing and inspection phases of our newly installed HVAC system. Every time representatives involved with IRBIS completed a test or an inspection, including those with City of San Jose inspectors, they left our system not working. There appears to be a lack of protocol or checklist for technicians to verify that the system is operational after they leave. First Failure (Pressure Output Testing): Our system was left inoperable because the technician disconnected the water leak sensor during the tests but did not reconnect it after tests were completed. When I called to ask about this, the service manager claimed the technician was an outside contractor, not an IRBIS employee. However, because IRBIS subcontracted the work, they should be held accountable for ensuring third parties meet their standards. While IRBIS did send someone out, it created unnecessary delays and downtime. Furthermore, the tester failed to remove all the sealing tape from our air vents across multiple rooms before leaving. Second Failure (Failed First City Inspection, System Was Inoperable Afterward): Our system failed its initial City of San Jose inspection due to incorrect wiring gauges—a basic issue that shouldn't happen with a properly designed system. To make matters worse, the technician who accompanied the city inspector left our system shut down without checking if the system was operational. The technician on-site should have verified the system was running before leaving, rather than leaving us to troubleshoot. We reset the circuit breaker and the system came back on successfully. Third Failure (Passed Second Inspection, System Was Inoperable Again): After waiting a month for a re-inspection, the system finally passed. But again, the IRBIS technician left without verifying that the system was running, leaving it not working once more. Resetting the circuit breaker didn't work this time. Instead of dispatching someone immediately, IRBIS support instructed us to check the main unit, which is located in the attic of our two-story home. My elderly husband had to haul a ladder upstairs and climb into the attic just to find that the power switch on the unit had been left OFF after the inspection. IRBIS put my husband at risk to do work their technician should have completed before leaving. Summary: While IRBIS has been responsive on the phone, their lack of protocols, post-inspection checklists, and final quality control has caused significant downtime and frustration. Customers should not have to diagnose problems or perform unsafe checks because technicians fail to restore power and verify equipment functionality before leaving the job site. Therefore, I am unfortunately updating my rating to reflect my frustration with the testing and inspection phases post-installation.

Great service, very clean and organized, on time and professional, great experience

From the very beginning, we had Rudy which it was pleasure to work with, very knowledgeable about the heat pump system that I am looking for, then I have a great crews to work with from the old ductwork, gas furnace and AC removal to install heat pump system, the crews are very professional, experienced and working very efficiently together, they kept the working area clean during and after the works were finished, the final walk around introduced and learn the system was very thorough, I will highly recommend them to anyone who want a good heat pump system and great crew to work with,

Our 28 year-old gas furnace had begun acting up, so after a quick web search we contacted IRBIS to inspect & repair it. The inspection & diagnostics were thorough, and in the course of discussing repair options & we opted to engage IRBIS to quote replacing the furnace with a heat pump. New home gas furnace installations will be prohibited in CA in a year or 2, so moving to a heat pump was attractive, including the cooling it provides to deal with what looks like more extended heat waves in the Bay Area. The heat pump evaluation was super thorough, including discovering a seeping leak in a hot water T-joint which would have caused extensive damage if it progressed. We were presented with multiple options for heat pumps & new ducting and chose a Carrier Performance Series model. IRBIS provided a discount, incorporated rebates from the city, and coordinated 3-party testing of the ducting & city approval. Installation was mostly done by 2 technicians with some assistance from electrical techs. Installation took 5 days, instead of the normal 3-4, due to some challenges fitting the air handler in the space of the old furnace & routing coolant lines & electrical connections. All work was done with care & professionally, and Pablo & Jose were friendly & willing to answer our questions & consult with us. They even provided electric heaters to tide us over since the weather had turned cold. The heat pump was turned on earlier today & so far it is working well. I recommend IRBIS to anyone in the SF Bay Area who is need of HVAC services. They are a very responsive & certified Carrier provider.

IRBIS installed my Rheem Proterra Heat Pump Water Heater (HPWH) on 12/23/25. They filed for all the rebates from Federal, state, local government and my electricity service provider. This saved me about $7,000 and made the entire process much easier for me. There was an unforseen challenge when my primary shower did not provide hot water after the installation. However, after the Christmas break, they came by and determined it was the regulator in the shower's thermostatic mixing valve, and I again had hot water. From the original IRBIS Sales/Tech representative who determined my small water heater closet could nonetheless be large enough for a HPWH, to the project manager, to the installation technicians, to the customer support, IRBIS was very focused on making sure I was totally satisfied with the process, installation, and service, from beginning to end!