Rycor HVAC

edit - 9/14 I’m updating my review from 1 star to 4 stars. After I left my initial review, sales supervisor Mike, reached out, apologized, and came out for another visit. He gave us a new estimate and answered all our questions before, during, and after the visit. We’re happy with the service now and signed the contract for the work, plus we’re planning to add a basement unit with them too. Mike definitely earns 5 stars for his professionalism and responsiveness. ------------------ I had a bizarre experience with this company (if you sort reviews by lowest, you’ll see similar stories). Most of the reviews are positive, so maybe I was just one of the unlucky ones. I requested a quote through EnergySage, and Rycor responded soon to schedule a free onsite estimate. The comfort specialist came by on July 23 - he had a nice demeanor and was responsive during the visit. I was told I’d receive an estimate soon after. A couple of things stood out during the visit: - I asked about PSEG on-bill financing because I was interested in installing high-efficiency units. I was told that it was something I’d need to initiate myself. From what I had read, it seemed like it needed to be initiated by the contractor. I mentioned to the specialist and he mentioned that he will check internally. I also reached out to PSEG to confirm, and they were equally confused and told me it does, in fact, need to be initiated by the contractor. - Rycor was the only company that wanted to install head units with separate condensers. Every other company I contacted quoted a single condenser for two indoor units. After not hearing anything for a few days, I called for an update and was told it was a busy time (which is fair), and they’d let the specialist know to send me the quote. I received it on July 27. Pricing was reasonable but I was still confused by multiple condensers quote. I replied with a few follow-up questions the same day such as multi zone unit, installing floor console instead of head unit, PSEG financing, permit fees, etc. When I didn’t hear back, I sent another email on July 29. Still nothing, so I called their customer service on August 1 and was told they’d have the specialist call me early the next week, since I’d be unavailable over the weekend. For some reason, he called the same day, but I missed it due to work. I returned the call, but no answer. I emailed again on August 4—no response. On August 7, I called customer service and explained that I hadn't been able to get in touch. I asked if a supervisor could contact me. I also offered to send my questions to the rep I was speaking with, and they agreed, sending me an email to respond to. I responded within 15 minutes and, once again, no reply. On Aug 13, I sent an followup to email provided by customer service and again, no reply. I understand that companies are busy, and no one is obligated to work with me. But if you’re not interested in answering follow-up questions or moving forward, why send someone out to do an estimate in the first place? It wastes everyone’s time. I was actually ready to go with Rycor, but the experience left a sour taste. It felt like asking basic clarifying questions caused the communication to stop entirely.