Mosaic - Profile & Reviews

Everything was simple and easy and exactly what they said

We sold out home on Feb 24th. Payment for over the full payoff amount was sent that day by the title company. Still has not posted to our account and I am getting emails and phone calls about being late on our payment. I have called in multiple times and all they tell me is they have noted the account or sent to accounting. I have provided proof that not only was the payment sent but was deposited on march 1st. even speaking to a manager they are not helpful and tell me there is nothing that they can do. Plan to put solar on out new home but will not work with Mosaic if this is how they resolve issues.

Protect your seniors! Shady business practices. Fine print all electronic!
Interest of 6.23% became a daily finance charge of $6.97 (not outlined in contract) charged a full 365 days even though the loan was paid off in 10 months. Not to mention installers quoted "interest free period" that apparently was non existent.

Did a solar panel loan with them. They dispersed the second half of the loan without my approval!!

After the sale of our home in November we are still waiting to clear the $25000.00 loan with Mosaic even though the new owner has been making payments on the loan that was transferred to him for 3 months now. We keep getting the same answer, "we are no longer responsible" but the loan still shows late charges and it's on our credit report, our mortgage dropped off 2 months ago.

They have stolen $7,500 from me despite having paid the loan off early. If your installer recommends them, proceed with caution.

I would NEVER deal with this company again.
Yes, it is true, they put a lien on your home.
Worse, their customer service is just bad. Awful! Truthfully, it sucks!
I don't know who or why they hire folks that can't speak English. I don't know why the don't train them to use their own system.
Why are their reps rude and talk over me when I'm trying to ask a question?
I actually had to ask "are you thru? Are you ready for my question again? Are you ready to listen?"

Ask a question and get "it depends. We don't control the system. I can make changes, but I can't.... "

Customer service reps from I-don't-care-we-can't-help era.

This finance company is as shady as the day is long. They don’t even respect their own grace period, which I use. I’ve day after the due date the emails a d harassing phone calls begin. The payment is considered late after the 10th, but on the 13th I receive my statement dated the 9th with past due amounts, which there have never been. My initial interest rate is higher than originally given for a bunch of BS reasons. The pay down time before the interest goes up and the payment almost doubles changed from 18 months to 16. They’re just the worst ever. I’m in the process of refinancing for the main purpose of getting cash out to get this company out of my life FOREVER!

The worst solar company to deal with when selling your home. My seller is trying to transfer their solar loan and they denied 2 buyers. No reason given. They are unreasonable withholding consent. I believe it's a scam. They only want loan to be paid off. Reaching out to Real Estate attorneys now to investigate this company. After reading all the negative reviews, I can't let them continue to do this to homeowners trying to sell and making it impossible to transfer the loan. The buyers, buyers agent, buyers lender, myself and my seller all reached out to find out why buyers were denied. They gave both buyers the same generic response it's their credit history. What are your qualifications we asked. Couldn't give us a answer.What do you need to be eligible to qualify for a small solar loan? How is it that 2 different sets of buyers were denied a a small solar loan but approved for a home loan. Their only solution is pay off the loan. I have done several Real Estate transactions with many different solar companies and never had any issues. Again sounds like a scam and we will have to take legal action.

Very disappointed and unhappy with them do NOT use them

Signed up for Tesla solar and I noted I wanted to do the solar loan, this company ran my credit and was approved very quickly. They paid Tesla some of the total loan amount (75-80%) and the rest will be given after the county inspection. So far no issues, I have already set up the auto payments from my bank account. I see there are no issues with paying off this loan early.

I used this company for a bathroom remodel and setup the loan with auto payment but after checking my account it shows the first payment is past due!!! They did not take the payment out? I had made an extra payment before the due date to pay off the loan early but it still shows late! For some reason the payment shows and the balance is lower but it is not counting as the monthly payment. I called and talked to 3 different people for over an hour and a half, first call I was on hold for 27 minutes and no one came back on line, 2nd call I was disconnected and the 3rd said it may be a computer glich and she would have to turn in a report on the problem. I asked to speak with a manager but was told that a request would be turned in? I'm at a loss and don't know how to straighten this out while this company is wrecking my credit for their error. Only one payment was due and I am ahead 5 payments and still it shows late.

Very bad service I will not be making any more business with these scumbags. I had a solar loan and they made me pay it off in order to sell my house, I was planning on taking the solar panels with me and continue making payments on it. Screw all you guys

I had my 10.4 kw system installed 12/2019, power co had billing issues. 6 months later I get a bill for $120.00 and a 0 kw consumption. Incredible company, incredible service, honest and promises. I would recommend them completely. D Lytle Ft Walton Beach, Fl

ok we have been informed that we would not have to make payments until the panels are turned on. its been 4 months or better and found out we are late in payments and the panels still not on. Also no credit of 1k has been applied to my electric company as stated by them so now not only we are paying electric in full but have to pay over 600 dollars due to late payments while the panels are not even on??? this is real fishy. right now they suppose to be looking into it but no clear answers are even Given. About ready to tell them to take it back and if have to ill seek legal action to clear the credit of a little over 36k.

Mosaic, to me are a bunch of CROOKS. Never once did the sales rep tell me or my wife that additional fees would be required when you went to refinance your "HOME" loan. They sent me a nice little bull shit email this morning saying 250.00 dollars would be needed to pull the lien off the panels, and once i asked for a manager, you guessed it, I'm on terminal hold. I will be looking into what else I can do legally including seeking them to pull the panels off my roof. I will be going through the neighborhood informing others who went through mosaic, to be aware of this "SCAM".

It'll be almost a year since installation and they still aren't operable thanks to Mosaic and their failing to stay in partnerships with their contract installers. My account has been transferred from Total Solar Solution to Omnidian and now back Total Solar Solution for completion. I only need 2 inspections for my system to be allowed to operate but because of Mosaic's mishandling/mismanagement of my account (and probably others) all I have gained from this experience is an extra $160 monthly bill. What's it going take for this company to finish the job they started? What kind of compensation if any, will I and other customers like me get after all this confusion and delay?

We have been under contract to sell our house that has solar panels financed by Mosaic. I and my agent tried to get the ball rolling with the transfer of the solar loan about seven weeks ago. After completing the inspection, full BINSR period, and appraisal, Moasic finally started answering their phone and returning calls and started the process of qualifying the buyer to assume the loan. Our closing date was supposed to be four days prior to my writing this review. After all this waiting, they have now twice denied our our buyer for assuming the loan. This is a guy who has qualified from the bank for the $215K sell price of the house, in which a bank assumes you have an energy bill. And also at a time where banks are requiring higher credit scores and ratings for home loans than since the 2008 market crash. Our solar payment is lower than our energy bill was. It is a 9 kw Solar City/Tesla system, totaling $29K, monthly payment of $199 and covers 110% of our annual energy usage. In every communication with Mosaic, they have prompted us to “pay off the loan,” including those prior to receiving the buyer’s information. So it seems clear to all of us involved that Mosaic simply does not want to transfer loans and they will absolutely cost you a sell to a buyer who should easily qualify for the loan assumption. So they have now disqualified the buyer twice, after requesting and receiving verification of employment/income. There is no reason why this should not have been transferred, and at the very least we should have known this weeks ago, before the buyer spent money on inspection and appraisal and before we spent seven weeks into a contract with a buyer. We are moving across the country in six days and now it is looking like we are going to have to start the sell process from the beginning. Mosaic has absolutely screwed everyone in this process. And we have no idea how they will handle any future buyers who also qualify for the purchase of this home. If you are interested in solar, please do not use any company who uses Mosaic for financing. Our approval process was nearly instantaneous. But they do not want to transfer loans and it will cost you dearly when trying to sell your house. They are effectively disincentivizing people from installing solar by their business practices and now make me regret installing solar, though the system has been great for us for three years. What a shame. This company seriously needs to be looked into.

Update: May 19th

A Mosaic representative has responded and reached out to me to offer assistance with this issue. They are apparently again reviewing the qualifications of the buyer to assume the loan and I have been told for the fourth time now that they will have an answer in 48-72 hours. No one can understand why Mosaic's qualification requirements for a loan transfer are so out of line with other lending and financial institutions. This is at a time where the baseline qualifications for acquiring a loan for a home purchase are the highest that they have been in 12 years. So the buyer qualifies for the home purchase under very conservative requirement qualifications, yet Mosaic to this point has still denied the buyer the transfer which will effectively void the sell contract that we have been under for more than seven weeks.

A Mosaic loan officer provided a direct phone number to me in case I have questions. So far I have called three times, been on hold for six minutes, then directed to voicemail. I have not yet received a return call. Mosaic is hurting the solar industry with these business practices. I have already recommended to friends who are considering adding solar that I would advise not to install solar if they plan to sell the house in the near future. The general assumption AND stated explanation when purchasing solar is that if someone qualifies for the home loan, and the solar energy system's size and cost are appropriate for the energy consumption of the home, they buyer should have no problem qualifying to assume the loan. This is not the case with Mosaic as they are the only problem with the sell of this house. A Mosaic loan transfer representative admitted that Mosaic disqualifies people regularly for loans. This is common practice for them. THIS SHOULD NOT BE THE CASE! We live in Yuma, AZ. The sunniest city on the planet. My real estate agent has sold dozens of homes with solar, transferred dozens of loans successfully and has never encountered anything like what we are dealing with with Mosaic.

I very much look forward the revising this review positively if Mosaic chooses to do the appropriate thing and qualify this buyer for the loan assumption. As someone who loves renewable energy and has previously promoted it heavily, I am deeply concerned with Mosaic's business practices and their qualification standards for loan transfers. They will not tell you what their standards are and can simply deny transfers at will by saying an individual does not qualify. This will hurt the solar industry in the long term.

Mosaic has been a nightmare from the beginning. I've had to call in and speak to someone to make a payment every month because their automatic withdrawal and online payment "options" never work. Their employees are always apologetic and always claim the problems will be corrected, but every month I'm back on the phone with them. The company feels like it's ran out of a garage and based on the other reviews I've seen I'm not the only one who feels that way. The bottom line is that you should not deal with Mosaic or any solar company that uses them. There are other options that simply have to be better. Passing on Mosaic will save you a great deal of wasted time and headaches.

I pay my bills on time. I am an accountant. I know how to manage my funds to the max. I repeatedly sent extra payments to Mosaic to pay off my loan early. Towards the end of the loan they started claiming FALSELY that the payments were returned due to insufficient funds. I had plenty to cover the payments, as confirmed by my bank. Now the loan is "paid in full" but i cant get them to admit that in writing until they hear from my bank that the funds were sent. They should know if they received funds or not!!!
My account has had all payments to mosaic including the payoff deducted and the numbers are deducted from my balance. If they do not send me a letter stating I paid in full I will have to get my attorney involved.

This company wants to add returned item charges, make believe payments disappeared, cause my bank to issue returned item fees and who knows what else is coming. DO NOT DO BUSINESS WITH MOSAIC. It is a SHAME i was forced to give them 1 star. It should be 0. I purposely paid off a 10 year loan in 4 months to get away from these people.

Nicole Garafolo

Update: They responded to my email, and said the loan was closed and paid in full. I should receive an official letter in some time. If i do, and it goes smoothly I will also post an update. At least progress was made, and I hope this comes to a resolution soon.

Nicole.

Update 4/26 After a lot of back and forth and utter confusion at this company, I finally received a letter from Mosaic stating my loan was paid in full and no further obligation exists with their company. I'm glad they fixed it but it caused me a lot of stress and time to get it fixed. They repeatedly declined my valid payments, issued a $10 fee for that and my bank charged a $34 dollar returned ACH fee. I got everyone to waive all of their false charges and straightened it all out, at the cost of my time and frustration. The customer service reps DID answer the phone and were polite and helpful. I believe they have a lot of glitches in their computer system causing grief to clients and their staff.

If i had to do this again, I would either pay cash to the solar installer, or walk into my credit union or bank and take a loan out in person with an entity i can see face to face. I give them credit for resolving issues that should have never been issues in the first place.

Nicole.

My husband had a solar loan through them. They are absolutely GARBAGE. We have been fighting them for years. When it came time to refinance the home they dodged our mortgage company for 6 months, yes you read that right 6 months!!! I finally had to step in and pay $250 out of pocket to get them to lift the lien.

Fast forward we just sold our home, needed to transfer the loan. Once again, they dodged the mortgage companies and somehow “lost our payments” dinging my husbands credit. We are currently about to be homeless because of their ridiculous amount of stupidity! It took me calling everyday for a week! A week! To get them to release the deed transfer, in the middle of purchasing our home the bank let us know solar mosaic reported to the credit falsely leaving us screwed.

Way to serve a military family solar mosiac!

It took over year to work with customer service to put agreement under my name because husband died unexpectedly. Then it took a month to pay off the loan. Upon further review they charged my bank account twice which left my bank account overdrawn by 7 thousand and no money to pay normal living expenses. I do not recommend doing business with this company.

businesses offer relief at this terrible time. Not you! Worse thing I ever bought. Lies every time your mouth opens

I’m in the Process of a refinance and I literally just had solar installed. Mosaic has a lien on my panels and require a wire transfer of $250 to release the lien for the refinance. So, I just dropped 18k and now cause they have a 3rd party handling the lien release process I need to pay $250.. This is holding up my refinance. I called in to talk to customer service and realized that someone picked up time and put me strait on hold. Then after 2 minutes I was taken off hold just to get transferred..after finally talking to the lien department I was told I could not pay the $250 over the phone...it has to be a wire transfer. What a joke! I wish I never went with Mosaic. Poor quality service! CEO must be proud of the service that is being provided or is so far removed he does not care. Thanks Mosaic! You guys are garbage

I see that others have had the same problem while trying to refinance their mortgage. Our refi is being delayed because Mosaic wants $250 to temporarily lift their lien so we can refi for a lower rate on our mortgage. I have to go to the bank to wire Mosaic the funds as that is the only way Mosaic will accept the funds. Firstly, I thought my loan with Mosaic was unsecured. Secondly, why would they charge a fee to subordinate their lien on the the title anyway? Thirdly, why is wiring the only way they will accept the $250 fee to do this? Very inconvenient to take time out to wire funds for this. I am very disappointed in Mosaic. I will let the Solar company know what has happened so that they can look for another company to do their financing because I am not happy at all with this. I will let everyone I know what happens with this company.

I fell behind on payments due to losing my job, made payment arrangements and was still behind contacted them and continued with payment arrangements. As soon as the loan was current they transferred my loan to a third party and placed a lien on my house. They do not care about financial hardships or getting more business due to word of mouth. My friends and family went else where.

I am extremely disappointed with your customer care and discriminate policy you have shown between customers. I am refinancing my mortgage for the lower interest rates that are now available and are working on this from out of country due to a work contract we are presently in. Our notary fees will be extremely expensive and our purchase of solar panels are not covering the cost of our power and we will be looking at adding more this summer thus having more financial issues. I was informed by my company doing our paper work that another mutual client requested to have the fees for opting to temporarily lift and refile the UCC1 financing statement removed and you agreed. I too phoned you long distance and requested the same curtesy and you just blatantly refused. I reported several other major expenses involved with this issue and was still denied. One male client phones and gets fees dropped and I call and no help is given not even a reduction? Very poor business practice. I am extremely upset over these unfair practices and will inform others to being aware of your company policies.

I had no problem with Mosaic until I sold my home. My house closed in late November. The solar was paid off in early December, it is now February 6th and I'm still waiting to receive a refund of $338.24. On 12/24 I received an email saying a check was in the mail for the refund, I'm still waiting to receive it. When I called on 1/21 to report that I haven't received the check I was told it would be a few days to research and someone would contact me. No one called. On 1/24, I called again and was told the request had been escalated and a few more days were needed and someone would contact me. Again no call or email. I called on 1/31, I was told the same thing they were still researching my request and someone would contact me. Another week goes by and I call on 2/6, again I'm told that they are still researching my request (how long does it take to see if a check has cleared, issue a stop payment and reissue a check?) but now it is going to be a few weeks before they have an answer. I asked to speak to a supervisor, none were available, I left a message and again no response. While each customer service rep has been very professional, I'm so frustrated with this company. If you are looking at solar - go with any other company than Mosaic. I had to give them one star in order to post my review - that one star is generous in my experience with Mosaic.

Have been trying to purchase a home that has a loan through Mosaic. The only reason I am dealing with them is because I have to. They say they will call you back after waiting 20 minutes plus on the phone but they never do. When you finally do get a manager and submit your application they say third system is malfunctioning and ask you to resubmit an application AFTER they have made you wait a week and already pulled your credit. I have never had to work with a company that was so incompetent at their job, and I am a veteran and worked for the state for 7 years. This company should be ashamed of themselves for putting people through such horrible treatment. STAY AWAY!!!!!!!!!!!!!!!!!!!

New buyers would like to do an assumption. Told by Mosaic they are approved and all we are waiting on is doc-u-sign. Well, there is the porblem, Mosaic does not know how to work a computer. We are told the doc-u-sign is not working and their techs are trying to fix it. So, we told them let's do a wet signature so we can get the closing done (this processes is holding up the buying and selling of 3 homes for 3 families). Mosaic has no sense of urgency and really no idea what is up. I asked if in the last 3 days if they have done doc-u-sign with other clients and was told yes, but this one is messed up. If this cost me the buying of my new house, something is going to happen.

I agree with other post, a good lawyer who does class action lawsuits could clean up with this company.

BTW, my wife and I are teachers and trying to get this done over the Winter Break so we can get moved in before going back to school, as you can see by the date, did not happen. So, this will cost us both time and money, now.

BTW, Flooring, Internet, Fencing, Painters, Cleaners, etc have had to be rescheduled 3 times as closing has changed 3 times due to Mosaic. Maybe they should be held responsible for lost wages for everyone. If so, they might move a little faster with their button pushing. It is not hard to get papers signed from motivated buyers and sellers.

I am one of many victims of a clause in the Solar Mosaic Loan Agreement which gives lenders the impression that the solar panels loan with Mosaic is a 2nd mortgage. That clause has been a major roadblock in peoples' efforts to refinance or sell their homes. However, Solar Mosaic has hired a relatively new director named Jim Wojton who has been very good working with homeowners to help them get through this major hurdle. I will not give Mosaic 5 stars because I am still a little upset that their slow and inadequate response made me lose out on a great refinance deal. Eventually, Jim followed through on my particular matter and we did reach a satisfactory conclusion. He has truly restored my confidence in Solar Mosaic. I have always like the fact that the loan rate with Mosaic is the best on the market. But they have been slipping on the custumer services aspect for sometimes until Jim came along. It is a work in progress; Jim seems dedicated to providing great customer services and this is the reason why I now feel comfortable giving Mosaic a generous 4 star rating. Keep up the good work Jim!

Had a $20,400 home improvement loan initially signed with them. Salesperson from the contracting company put a typo in my email account when submitting the loan application so I never recieved my loan application to sign. I call them and they say I need to email them to get it changed, I email them and they say I need to call to get it changed. This went on for 2 months until finally the loan offer expired. My contractor thankfully found a different loan servicer for me to go through because I wasnt about to waste my time with a company that doesnt want my money. The whole process delayed my project from beginning by 6 weeks. Other loan servicer had me accepted and paid contractor within 3 days.

They took out a payment AFTER the loan was paid off then had the audacity to say I should have cancelled automatic billing. How in the world can you take out money on something that doesnt even have a balance? And trying to get a refund has been a nightmare. Was told I would receive it within 2 weeks. 3 weeks go by and still no check. So I called and they have not even processed it! Was told it would be another week! This place is a joke!

Was NOT told that there would be a lein put on our house to get a loan on solar panels. If you do business with them, be aware that they will not tell you everything. They will have you sign some pages, and then give you a ridiculously big contract with information they did not go over with you. Plus they have no outgoing email to send you anything.

I recently sold my house, but nearly didn't due to the unscrupulous actions of Mosaic. Part of the reason we got the solar panels through Solar City (tesla energy) was that we were told that the panels would be fully transferable to a new owner, we were told that Mosaic did not do that. Secondly we had to do a chapter 13 bankruptcy but had every intention of keeping the house, which meant keeping the solar payments up to date. We were making normal payments to Mosaic but due to them changing where the payments were to be sent and not informing us we got 5 months behind and when we figured that out they would then not allow us to catch the payments up and get the account back to normal, not to mention that they are next to impossible to get anyone to talk to you about it. I would recommend not dealing with this company, it could cost you your house.

I am so happy I got my loan from Mrs Sarah Abubaker now my life is back to normal, and my business is going smoothly thanks be to Mrs Sarah Abubaker you can also contact him if you need a loan today? Email him via: ( Mrfrankpoterloanoffer@gmail.com )

This company is a total scam! Stay away while they are very good at getting you the loan. They are very crooked I mailed a cashier's check to them in may of 2019. The mail lost it. I explained it takes 90 days to reissue said cashiers check. In August 2019 I reissued the check
The company informed me that may payment would be used for sept.2019 not may. When I asked why they said that's how we do it. So I will always behind. They keep adding late fees when I pay well over the amount due. In short their thief's stay away!

If I could give a zero I would. I have been trying to reach customer service for over 4 days.By phone and email. I really just wanted my payoff amount and was going to look for another but after the service I received I will just pay it off and give my business to a company that cares. If I do not hear back by end of day I will write a review on every site I can

If you have any other option than Solar Mosaic for financing your solar panels, take it!!!!! This company is an absolute nightmare to work with!!! They won’t transfer you to a helpful department. Their customer service department “escalates your issue” to the correct department with the intent that someone will call you back. This is a big joke of course because NO ONE CALLS BACK!!!! I have called every weekday for almost 2 weeks, and on only one occasion was I transferred to a helpful department. I have never in my life dealt with a company that has such poor customer service. I am trying to sell my house, and they have already delayed my escrow closing by 2 days. I sent the request for transfer over a month ago, and it’s still not resolved. If you are considering financing with this company, RUN!! Find a company that cares and wants to help you have a good experience! This company will only bring you anger and frustration!

We are trying to refinance our home to fix a leak, to our surprise mosaic has a formal lien on our house. When I called to have this lien temporarily removed, I was shocked with a wiring fee of $250. My loan and my leak have now been waiting over 10 days for just wiring instructions. I have called multiple times and promised different dates on when i will get an EMAIL from them. Their customer service is rude and cannot actually contact the folks that would send an EMAIL. My loan and my leak is on hold pending this terrible company.

NO ONE should do business with Mosaic Solar!!! They will cost you money and avoid any concerns you may have. They don’t return calls. They don’t complete the work ina timely manner. The only thing they are good at is making excuses. There are plenty of other choices for Solar Financing. This company would be at the bottom of the list and should actually be out of business. Check Yelp and BBB reviews before even considering going it’s Mosaic.

My father passed away in Feb 2019. I have been trying for 2 months to get information regarding his solar loan so that we can prepare to sale his home. I have made numerous calls to get answers. Every time I call in I get a different answer and the only real answer I get is "you will have to wait 7-10 days" I've waited the 7-10 days 5 times over now. I have asked to speak to the next level customer service / supervisor and I get the run around with that and am always told they are are in a meeting. I finally got a number to call supervisor left message and still have not heard back. We have lost out on several offers for the sale of my father's house because I don't have solid information from Mosaic. Dealing with his mortgage lender and Social Security has been a piece of cake compared to dealing with Mosaic. I too have a solar loan from Mosaic, In order to get some answers i have called in with questions and scenarios for my loan. I see that you are requesting an email. I welcome any feedback and can provide a case number and all the loan details in hopes to get answers.

If there was a zero rate i will give them they don't even deserve one star... If you are new don't deal with these people.. They told me my payment is gonna be 110$ every month but after one year they raised up to 200$..also their rate is too high..they are bad costume services.. DON'T DEAL WITH THESE PEOPLE

My credit report hasn’t been updated since December 2018, I have paid over $15,000 to my loan since then and I am trying to refinance my home and getting the complete runaround. The customer service representatives are rude and place you on hold for a ridiculous length of time. Trying to speak with a supervisor is impossible, they’re never in the office or if they are, they’re always in a meeting. Loan agreement states there is only a lien on the panels, however trying to refinance my home mortgage has turned into a nightmare because there is in fact an additional lien on my home. RUN FAR AWAY!!!

People complaining about their bill change after not reaching their target balance did not read their contracts. Mosaic is not to blame for that.

HOWEVER, every other complaint made since late last year is completely legit. Before their change of ownership I had no problems with Mosaic. After the change has been nothing but problems.
-Their website is pretty useless and a joke in 2019.
-The NEVER EVER respond to emails.
-They have not updated the credit bureaus for my loan since December and I paid off my loan in February. That is inexcusable
-I assume they also still haven't removed the lien since last month when I checked. They tried to throw the county under the bus for that one but the county said otherwise when I asked.

Hey lawyers out there! Looking for a CLASS ACTION LAWSUIT? Look no further.

If I could give a zero rating I would. CLOUDING OF TITLE WARNING!!! We are attempting to do a refinance of our home and despite everything that has been told to us concerning a lien (UCC Financing Statement) being put on your property, everything that they claim on their website, and even with what is printed in our contract, we are unable to proceed with our refinance until we pay a $250 service fee to Mosaic!! This is not stated in our contract or on Mosaic's website. You don't find out about this little tidbit of information until you start the process of refinancing (or taking out a second mortgage).
Our lender has advised us that Mosaic absolutely does hold a formal position (ie, first second third) as it relates to the home, which is exactly the opposite of what it states on Mosaic's own website. So, they basically hold your refinance or obtaining a second mortgage hostage until you pay this ridiculous fee. This brings me to another point, the filing/recording of the UCC1 Termination and re-filing of the UCC form is hardly $250, but nominal filing/recording fees. In addition, a real estate attorney advised me that the UCC form can be filed in a manner that wouldn't cloud our title at all (not filing as a fixture filing and not recording the UCC filing with the real estate records).
I have requested in writing for this fee to be waived, pointing out everything I have mentioned here, only to be told a week later (further delaying our refinance) that no they won't waive the fee. I've asked to speak with a supervisor, to only be transferred to a voicemail.
At best, Mosaic is guilty of gross misrepresentations to their clients; at worst they are guilty of false advertising and breach of contract.

They changed their website and took away the power to make certain changes to your account/payment dates. You now have to email your requests each time you want to make a change. Your wait time for a response is at least 4 days. And half the time they don’t read your email and you have to go back and ask all over again. If you call, you listen to terrible hold music without knowing how long you will be waiting. The agent can’t really do anything anyway because you need to send an email now. If you ask for a supervisor he/she is always not there or in a meeting. I left a message for one two days ago and am still waiting. Also, I was told that if you don’t pick up the phone when they call, they will not leave a message. How do I know they called me then?! She says it’s a privacy issue. You mean to tell me it’s a secret to tell me your name and that I need to return your call? I don’t pick up calls if I don’t recognize the number. Ridiculous.

This company is a total ripoff with their clients. They do make it easy to set you up and rip you off when you try to sell your home. bewared of this company.

Have been trying to get a payoff for 3 weeks. 3 request from my escrow company and 2 from me. They keep promising they will send it and never do.

As the popularity of solar continues this company will be forced to shut down. They hold my loan. I usually give businesses the benefit of the doubt, and do not review poorly. I want to warn others of my experience.

I sent them an email on 01/29/2019 and have not heard back. After 72 hours of no response, I’ve been emailing them every day to please respond and receive an automated response that says they will respond as soon as they can. I have several outstanding case numbers.

I pay the amount due + an additional $500- per month to reach the “Target Balance” which in theory saves thousands off the original loan amount. They recently “adjusted” my contracted amount by $30- In their favor. This seems like such a nominal amount, but I budgeted to make sure I pay a certain amount every month to reach my balance. They will not explain why.

When you sign up with this company you are forced into a contracted amount. When I’ wanted to increase my payment by an additional $500 per month, they could not, or would not add it onto my original amount. I am forced to “remember” to make my extra payments. So to go in and see they’ve adjusted my account by $30- was a surprise. If I didn’t keep my eyes on this, I would have missed saving $4,000 because of a $30- adjustment they made without my knowledge. My only guess is they incentivize people by offering a $4,000 discounted price if you reach a target balance in a certain period of time, and now that I’m only a couple of months from reaching the target balance, it appears they are manipulating not only my payment but the contract I signed with them.

My advise to anyone looking to purchase solar and being told to finance through Solar Mosaic RUN!!!! Have your own financing set up but avoid this company at all costs.

This is the absolute worst customer service I’ve experienced. And it is a large sum of money. I’m paying them off and moving my loan to a company offering a higher interest rate, but one who offers much better service and who is more responsive.

My next call will be to the BBB and possibly an attorney for “breach of contract.”

I hope my experience saves one person the time and energy of dealing with a company who should not be in the business of loan servicing.

Angela

For the last month I have been trying to get my lien off my house and a payoff letter. I have been told on two occasions that I will be emailed it and they have yet to do that. I have sent an email and they send me information that doesn’t pertain to my situation. I am currently calling again and I have been on hold for an hour and 30 min. It should not take this long to speak with a representative. I don’t know about most people but I don’t like being on hold and this is not the first time. My average hold time is greater than 30 min. I’m stationed overseas in Japan and it cost a lot of money to call the states. I would suggest a different loan company if you want better service!

I have been dealing with Mosaic for years now and I cant speak poorly enough about them. Their customer service is the worst I have ever experienced. If you cant avoid dealing directly with this company, do it!

I used financing from Mosaic for my home solar project and it was quick and easy. Highly recommend.

It was convenient. However, all monies go to interest for the first 9 months of your loan; principal stays the same. Once we were ready to pay the loan off, Mosaic played games with our mortgage broker and us. They never sent the pay-off amount the first 2 attempts; once by the broker, the other time by us. It took a conference call with the broker to get the total pay-off. We provided the date of pay-off, 7-20-18; $53,192.12. The money was sent 7-19-18, however the monies were mysteriously and conveniently not received until 8-6-18, the payment was due 8-8-18. NOW they have sent us a bill for $126.23 and I received a "friendly reminder" email that a payment of $366.95 is due 9-8-18. The explanation for the additional charge? "The pay-off is only good for 30 days." They held the payment for 20 days.
If you are looking for an honest company that respects its' customers, this is not the one for you.
So, today 9/4/2018 Mosaic received our final payment of $126.23; the amount listed as balance and the amount of the invoice. NOW THEY SHOW A BALANCE OF $0.08. Apparently once a Mosaic customer, always a Mosaic customer??

We were in the market to go solar, but we needed extensive electrical work and a new roof before we could consider it.
Luckily we worked with a reputable installer who offered us two solutions from Mosaic- a Solar Loan for the system going on the roof that had a built in grace-period to give us time to get our solar tax credit back, and a separate home improvement loan that would allow us to complete the additional work needed for our project (plus some unrelated siding and lighting upgrades that we have been wanting to do!)
We had full transparency and felt very protected by Mosaic, they even called us to make sure we understood everything before moving forward with the project. They also have an easy web based process that we could do from our phones. Highly recommend Mosaic!

I recently went solar with a local installer who offered me a Mosaic financing option for my home. We couldn’t be happier with the quality of the work and the ease of the financing. We considered paying cash or getting a HELOC, but decided against it. The paperwork and process to establish a HELOC was too cumbersome for us. We were approved for credit and signed our loan documents in a matter of minutes from the comfort of our home. The customer support and service has been 5 star and white glove from start to finish! I am particular when it comes to home improvement projects and how I choose to pay for them. I would highly recommend Mosaic to my friends and family! Thanks for making my solar experience positive and easy. Mosaic’s no pre-payment penalty made this an easy decision along with a generous runway to apply our 30% federal tax credit.

After a year with this company and problems with them I thought things were going well... All of a sudden I get a bill from Mosaic stating that I need to pay an extra $9000.00 by October or my payment will go up $50.00 extra a Month. Their excuse is that I have to reach my choice balance target.. Whatever that means to me.. In order to maintain my current loan terms IE Choice monthly payment.. I was never told this. I never discussed this with anyone about me having to pay $9000.00 up front like that. .These people are a crooked, crooked company,.. STAY AWAY FROM THEM!!!

Big thank you Mosaic for your great customer service Dept. I've had a few questions along the way & the help I've received has been outstanding. Keep up the great work.

When I purchased our solar system, we needed a loan for about $15,500. Mosaic was very helpful and responsive to our needs. I said that I did not want to take the full 15 years to pay it back, but that I wanted to pay the loan back within the year. Mosaic was both understanding of our financial needs and desires, allowing us to pay the loan off w/in six months without penalty. Each time I wrote them with a question, their answers came very quickly (within 24 hours, more often sooner). When phoning them, the personnel were always polite and helpful. I also liked their easy-to-navigate website, which allowed me to see my bills, past history, and all the records I needed. I strongly recommend Mosaic as a solar financing company.

We are truly enjoying the use of solar power. We have the same bill each month which is automatically paid. Our PG&E (water and gas) varies between $25 - $75 per month. Since we purchased the pnels, they have dded over $25000 to the assessed value of our home.

We installed our system with Peak Power Solutions. They did not miss a beat and did everything they said they would. I would recommend them very highly. As far as Mosaic is concerned they have done everything perfectly as well. I think a lot of these negative reviews are from people who don't know what they are getting into. I have not experienced any problems at all. Of course they need to file a lien! with all the flakes out there they need to protect themselves! The minute our system was turned on our meter started sending power to the electric company, even with 2 AC's running! Call Peak Power Solutions!!

Financed our Tesla solar through Mosaic (9.5 Kwh system). Easy process at a great rate. I couldn't find a lower rate (not even the local credit union could match it). 18 month grace period to apply federal rebate was a great bonus. I've done home equity loans and car loans in the past. This loan was completely online and payments are direct deposit. It couldn't have been easier.

@lamar_3704 i am going through the same process could you email me would like to know more on tge process.

This company puts a lien on your home, they don't work with you. They have the worst customer service ever. I am trying to sell my house and I cant untill I sell the solar panels because of the lien they put on my house. When you talk to a rep they are of no help all they said is pay or transfer the loan. They give a fax number but no instructions. Avoid this company and their business.

I had a lot of questions today about my loan. I had the pleasure of getting Octavia on the phone. She was patient, personable, and kind. She definitely provided me with excellent customer service. She was uplifting, and actually made my day much better! Mosaic is lucky to have her. What a wonderful employee.

Terrible service, difficult to deal with, waited 2 weeks to file a release of lien electronically even after being asked to speed it up. It takes a one page form and a fax number. I would recommend any one interested in putting solar on their property to avoid getting into a contract with your local energy provider and get a battery to store your own production. If you can't afford that, finance with a home equity loan if you can't pay up front.

No communication during the loan process. That plus the reviews here led me to cancel the project. Solar is difficult to cost justify with long breakeven times. Not worth the expense.

They will put a lean on your property! We have never made a late payment with them. We moved due to my job and put our house on the market including our solar. Our home is currently under contract and the buyers do not want the solar. So we thought we would just put them on our new home. Coming close to the closing date we just found out that this company put a lean on our property, and with there being a lean we can not sell the house until the loan is completely paid for. Called the company and they told me that they can't do anything but have us pay the loan completely off or transfer it to the buyers. Which the buyers are not interested. It's not worth the headache. Especially when they can't work with you when life takes a turn. I do not recommend going through Mosaic. They won't let you transfer the lean and the panels to your new home unless the loan is completely paid off.

Reaching target payment date and all the sudden it’s taking 20 Days for my payment to post towards my loan. Plus by paying the remainder of the target payment by the websites stated info still will not reach your goal because it doesn’t include your monthly payment. Most crooked company I have ever had to deal with.

The payment system is not set up to make extra principal payments. You have a very small window(4 days) of opportunity to make any principal payments. I found this out after many attempts to contact customer service and speaking with many managers. The communication with customer service is not helpful at all. The only way I got this resolved was by going to social media and working with the lady by FB messenger. Your first payments all go to interest on the loan. Be aware of this if you are looking to pay down your loan early.

I financed part of my solar panel system and generator with Mosaic. I found their customer service and terms to be excellent making this part of the process seamlessly smooth. The loan docs were easy to understand and both times that I needed someone on the phone I got quick and complete answers. I would highly recommend them.

PLEASE READ Page 11 Section 3 of the contract carefully. Serious you get hit with interest accrued from the very beginning, Almost 6 months of my payments were applied ONLY towards interest. They don't have an option to make payments towards the principle. Shady company.

This was the only company that was able to do the job for me. I wanted 100% solar. No electric bill. The other companies, I tried MANY, would only install 10-25% power usage. My payments are less than I paid for electricity. In 15 years it will be paid off. I am guaranteed my power for 30 years.
This was a real no brainer decision. It may take a while to get all the approvals for installation & power on, but it is worth it!
My solar produces 110% of my usage.

All of our dealings with Mosaic were clear and easy. Painless loan application and simple payment methods.

Mosaic has provided excellent customer service and when I needed to refinance my mortgage Mosaic issue a temporary lifted the lien.

Had a great team working on my loan , let’s say it-wasn't easy once done the loan set up with Auto Pay was alsome and easy thank u so much !!

David S Good work! Helped stop late payment issues when initiating our account.

I needed to change my checking account for my autopay, and the on phone service by Daniela Rueda was superb. Great loan partner so far. Couldn't be happier.

All our questions were answered by the rep. Very friendly and new the answers we needed to every question we asked. Keep up the great work. Thanks.

What a sales pitch at the kitchen table. They offer and contract with you a 3.99% APR on the loan if you'll only set up ACH Payments with them through your checking account with your banking institution. If you'd rather pay yourself, it will be a 4.24% rate. Sounds good, right? Wrong!
When you start making payments on a $23,000 loan at an APR of just 3.99% you'd assume (you know what they say about assume) payments would be knocking down the loan principal. A minimum payment (for the first 15 months of the loan) is just $103. What does Mosaic do? They take the $103 and designate $82 to interest and only $19 to principal. I might as well have gone to a car title loan company on a street corner and gave them my arm and a leg.

I called a customer service rep after hours and asked to have a finance manager call me back the following morning. I was told, "I'll see what I can do" Really? RUNAWAY! RUNAWAY!

Bottom Line: No, I would not recommend this company to a friend.

Great customer service. Staff answers and explains everything. They are very helpful and I would and do recommend them to everyone. They make it easy and unstressful.

There is a chance Solar Mosaic does redeem my view on them as a company. Tell will tell soon and this review will be updated accordingly.

Tried to refinance our home to lower our interest rate but Mosaic had put a lien on our loan. They put so much red tape in the way that by the time we finally found a way around everything so we could do the refi, interest rates had spiked and we missed our window for the rate we were trying to get. We love our solar but now wish we had chosen a lender that was easier to work with and still allowed us the flexibility to manage our home affairs.

Super fast process, and all online so you don't have to leave your house or fill out paperwork like other loans. Phone support people are also very helpful. My credit is not the best but it didn't matter. Can't wait for my electricity bill to disappear!

My husband and I are very interested in getting solar panels and had almost signed on the dotted line for the loan when we noticed the clause stating that their loan would supersede all other loans, including mortgages. Our mortgage documentation states the same so we could have gotten ourselves in deep if we signed that contract and our mortgage company found out about it and decided to call in the remainder of our mortgage. Mosaic was staunchly opposed to changing the wording in their loan and I can't help but wonder how many people have put themselves in jeopardy by not realizing that signing these loan documents violated their mortgage contract. Also, the customer service representative we spoke with was argumentative and downright rude at times.

Salesman was well informed, said he would get back with me. Nope, not one word.

Don't waste your time with this company.

If you are thinking of using this company DON'T RUN!!! They are great at sales after that the whole thing goes down hill, can't talk to anyone about problems, no accountability in any way just walk away you will be glad you did.

They financed us just fine. But they put a lien on our home, which has made refinancing our home a complete pain, adding weeks to the refinancing process. Do not do business with them until you know whether or not they're putting a lien on your home.

So far my electric bill has been negligible.
Replacing my electric bill with the loan for the solar panel purchase is a cost effective alternative for going green.