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Get QuotesAs the solar financial industry continues to grow, our commitment to being there right at the center, has never been stronger. We want to connect our customers’ desire to benefit from solar, with the services and financing they need to make that happen. But our true measure of impact is reflected in the number of people prospering in the collective push for 100 % clean energy.
Mosaic followed through with everything they said they would do. From start to finish the install process took four months with online access to installation mile stones.
Excited to have a system that locks in my electrical rates while going green!
Hello,
Thank you for taking the time to leave a positive review! We're glad to hear you enjoyed the process with Mosaic!
Please feel free to reach out to us at (855) 746-5551 if you need any assistance or have questions regarding your loan. We are available Monday to Friday 6 a.m. - 9 p.m. PST and Saturday 8 a.m. - 5 p.m. PST
All the best,
Mosaic Customer Experience Team
I am a lender trying to get a lien removed from a home so that the homeowners can take advantage of today's low interest rates. Mosaic violates at every step the Fair Credit Reporting Act. Despite receiving both the borrower's signed written authorization and their full 1003 application Mosaic is refusing to remove the lien. On their very website it explains that it will gladly remove the lien for a refinance. Do not believe them! These people are crooks!
I would give negative stars if I could. This is the first negative review I have ever left about a company but these law violators have gone too far. I have reported the case to the BBB as well.
Hello Ryan,
Thank you for providing us with your feedback and we apologize for any inconvenience this situation may have caused.
In review of the account, the submitted documentation required for the temporary termination of the UCC was incomplete and this caused the delay. Mosaic does not refuse the removal of liens provided that the correct process is followed and all documentation is accurate.
We have responded to your concerns regarding this matter via the BBB complaint and look forward to assisting you further.
Warm regards,
Mosaic Customer Experience Team
Can't even get a response after over a year of sending emails and letters, completely unresponsive. (For the Record, the companies response below stating they'd reach out to me directly was them sending me a 3 question survey via email, one that I'm sure no one will read). And as expected, they have not reached out. So they pay employees to come on these review sites, leave feedback implying they will help, and they don't. Don't fall for the trap.
Hello Leonard,
Thank you so much for taking the time to write a review of Mosaic. Please accept our apologies for the lack of responsiveness. We have escalated this matter internally to address your concerns and will be reaching out to you directly.
Thank you and we look forward to speaking with you soon.
All the best,
Mosaic Customer Experience Team
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Honored by Fast Company as a top ten most innovative company in energy for two consecutive years, we are dedicated to empowering clean energy prosperity through finance and technology. We’re making solar energy financing accessible and affordable for homeowners by providing the simplest most innovative and customer-friendly products in the industry.
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