Mosaic
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Get QuotesAbout Mosaic
- Year Established
- 2011
- Phone Number
- 855-746-5551
Services Offered
- Financing
Industry Certifications
What Customers Are Saying
They are the worst company to deal with! They will NOT work with us in helping us transfer the loan. My house is currently in escrow and they declined the new buyer. They provided the buyer with general reasons why they were declined. The buyer has excellent credit and the income and it just doesn't make sense why she is being declined. We asked for a criteria so whoever applies next, we can ensure that they are approved. Mosaic said, they could not tell us what their criteria is because "it's company policy" not to share that information. They told us to just reapply, find another person or refinance the loan. The buyer did try two other people and those people were also declined. They told us to try again in 30 days, but with no guideance, not telling us exactly what to do to be able to be approved in 30 days. When I asked them about refinance companies, they said they didnt have any either, that we had to figure it out on our own. Any questions that we would ask, they would just tell us that they couldn't help and share information. We are beyond frustrated with the lack of support and guideance from this company. They are making it extremely difficult for us to transfer the loan and proceed with the sale of my house.
They don't even deserve 1 star but since there is no 0 star option, i had to leave 1 star. The staff are friendly; i do admit that, but they have no clue what they are doing. I already sold my house for over a week, the new buyer already been approved with Mosaic and all we need is a signature on the agreement so we can proceed. How easier process than that??? Well, apparently there is a "technical" issue that the whole entire tech team couldn't fix it; even after the new buyer already sign the agreement on their portal, with a team member assist; and the loan department refused to proceed with my transfer. Their excuse is because of the technical issue, they "don't see the agreement" on their side, reagardless how many time i told them i already have a copy of the signed agreement. And just in case anyone want to contact them, they will POLITELY asking you to wait in line, then tell you "no" and hang up right after that. No calls back. No other info. Just "no" and click. Done. Good luck to whoever decided to go with Mosaic in the future.
Mother had a contract with Mosaic. Was told numerous times there was no lien on the home. Once they found out she passed they placed a UCC lien. Was in the process of selling the home, amd the buyer was content with taking over the contract/payments. But no, they'd rather cease correspondence and transfer the case over to their collections affiliate. Instead of doing what's best for their customers, they want ALL the money NOW. They're shady, don't answer important questions, and will straight up lie to you.
Worst mistake ever!! Michael Nemer, out of Killeen, TX, literally scammed us! He made it seem like we were getting a deal. He told us that the company would pay for the panels or the 1st year, LIE. And my husband and I would get a rebate of 16K once we installed the panels, ANOTHER LIE! This company has yet to send the payments for the panels, so now my husband and I are stuck with two bills: panels and an electric bill! We are in the military; we have no extra money for this nonsense! This company lacks transparency, honesty, and integrity. Folks are better off paying a regular power company, and these folks are NOT WORTH THE HEADACHE!!! DO NOT DO IT, PLEASE!
The one in the contract is that they only have interest in the solar panels, not the house. The fine print is that if the solar panels are attached to your home, the UCC-1 filing is essentially a lien according to many financial institutions. They say they'll temporarily remove the not a lien 'at their discretion', but that means 'they won't'. I've been trying to get an answer for two weeks - we are trying to pay for IVF treatments and radio silence. The support staff is wonderful. They are kind, polite, empathetic. But they are utterly powerless. I've been told "you'll receive a response in 24-48 hours 4 times in the last two weeks. So. Only finance through mosaic if you're certain you won't need to sell or use any of your home equity.
Terrible internal processes. Work with solar installers that go out of business. Lien on home and then dragging out payoff as long as possible delaying the removal of lien.
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Location
Headquarters
-
601 12th St., Suite 325
Oakland, CA 94607
United States601 12th St., Suite 325
Oakland, CA 94607
United States
