As the popularity of solar continues this company will be forced to shut down. They hold my loan. I usually give businesses the benefit of the doubt, and do not review poorly. I want to warn others of my experience.
I sent them an email on 01/29/2019 and have not heard back. After 72 hours of no response, I’ve been emailing them every day to please respond and receive an automated response that says they will respond as soon as they can. I have several outstanding case numbers.
I pay the amount due + an additional $500- per month to reach the “Target Balance” which in theory saves thousands off the original loan amount. They recently “adjusted” my contracted amount by $30- In their favor. This seems like such a nominal amount, but I budgeted to make sure I pay a certain amount every month to reach my balance. They will not explain why.
When you sign up with this company you are forced into a contracted amount. When I’ wanted to increase my payment by an additional $500 per month, they could not, or would not add it onto my original amount. I am forced to “remember” to make my extra payments. So to go in and see they’ve adjusted my account by $30- was a surprise. If I didn’t keep my eyes on this, I would have missed saving $4,000 because of a $30- adjustment they made without my knowledge. My only guess is they incentivize people by offering a $4,000 discounted price if you reach a target balance in a certain period of time, and now that I’m only a couple of months from reaching the target balance, it appears they are manipulating not only my payment but the contract I signed with them.
My advise to anyone looking to purchase solar and being told to finance through Solar Mosaic RUN!!!! Have your own financing set up but avoid this company at all costs.
This is the absolute worst customer service I’ve experienced. And it is a large sum of money. I’m paying them off and moving my loan to a company offering a higher interest rate, but one who offers much better service and who is more responsive.
My next call will be to the BBB and possibly an attorney for “breach of contract.”
I hope my experience saves one person the time and energy of dealing with a company who should not be in the business of loan servicing.