Solar Bridge - Profile & Reviews

We chose to have Sun Bridge install our solar five years ago. We have not needed any help until now. We changed our internet company several months ago and forgot at the time that the Envoy Communications Gateway ran off the internet. Now, our Envoy Communications Gateway does not stay connected to the internet. Our medical problems at the time of the change over to Comcast became complicated so the problem went months before we had time to ask for help. The Envoy company sent us to help pages on the internet to solve the problem on our own. We explained that we were seniors and did not understand any of the help guides. We asked for a service call. Envoy does not make service calls. We called Comcast and they will not help us because it should have been done at install. We have called Sun Bridge many times. Each person tells us someone will get back to us, but no one has. So if you are thinking of solar, I certainly would not recommend Sun Bridge. We have a useless bank of cells on our roof that they are no longer interested in servicing.

You're on your own with this company. Their support has gone the way of SunPower, which means non-existent. Want monitoring? No, it will go away once they have a new platform and they'll leave all previous customers without the monitoring they promised. Want to get paid for replacing a component as the warranty says you will get paid? No, it will be 18 months of you calling them every week and then you have a chance to get the $150 they promised in the warranty. (Yes, you will have component failures, just like all electronics, especially ones that are outside.) Stay away.