Solar Bridge - Profile & Reviews

We recently installed a solar system with Solar Bridge. Our experience with this company was excellent from the time of requesting a quote to the completion of installation. We experienced excellent communications with Hayden who was regularly keeping us up to date with the progress of our order, required paperwork and date and information regarding the installer. We are quite pleased with our dealings with this company and their representative Hayden.

I was an installer in 2014 and installed a couple of PV arrays that utilized Solarbridge microinverters and over the years (4 - 7 years), quite a few of those microinverters and even a couple Power Manager devices failed. SunPower was decent enough to cover the warranty and replace the microinverters and a Power Manager in 2018, which is a real testament to the great customer service from SunPower. Enphase appears to have purchased Solarbridge from SunPower in late 2018 but Enphase has refused to cover the warranty claim on some microinverters and a Power Manager. It's probably going to cost that homeowner thousands to get his system back up to it's potential. This is extremely DISAPPOINTING!!!

We chose to have Sun Bridge install our solar five years ago. We have not needed any help until now. We changed our internet company several months ago and forgot at the time that the Envoy Communications Gateway ran off the internet. Now, our Envoy Communications Gateway does not stay connected to the internet. Our medical problems at the time of the change over to Comcast became complicated so the problem went months before we had time to ask for help. The Envoy company sent us to help pages on the internet to solve the problem on our own. We explained that we were seniors and did not understand any of the help guides. We asked for a service call. Envoy does not make service calls. We called Comcast and they will not help us because it should have been done at install. We have called Sun Bridge many times. Each person tells us someone will get back to us, but no one has. So if you are thinking of solar, I certainly would not recommend Sun Bridge. We have a useless bank of cells on our roof that they are no longer interested in servicing.

You're on your own with this company. Their support has gone the way of SunPower, which means non-existent. Want monitoring? No, it will go away once they have a new platform and they'll leave all previous customers without the monitoring they promised. Want to get paid for replacing a component as the warranty says you will get paid? No, it will be 18 months of you calling them every week and then you have a chance to get the $150 they promised in the warranty. (Yes, you will have component failures, just like all electronics, especially ones that are outside.) Stay away.