BeFree Solar

It didn't work out. Let's leave it at that.

We have been very happy with the solar system that BeFree Solar installed 7 months ago. What also stands out for us, however, is the clarity, accuracy, efficiency, and support that they provided throughout the process. Their assessment of the system's prospects, preparatory requirements, costs, timing, and installation process were accurate and informative. Their installation and testing process was efficient and reliable. They provided very helpful support for obtaining the relevant federal and state subsidies, such that the whole process was very easy on our end. It is already evident, even before peak summer production, that we are providing all the electric power we need for the year. I recommend their work wholeheartedly to anyone whose home can accommodate it.

It all went well until the installation was complete. As soon as one of the panels failed (under manufacturer warranty) they were "No longer providing services to the homeowner market". Due to a manufacturing problem, several panels ultimately failed and I had to pay a new installer to service them. BEFree left us FREE all right - FREE on our own without any follow on service. If you use them be sure to add on several thousand dollars of additional budget for their FAILURE TO SUPPORT WHAT THEY INSTALL. My advice: So many other good choices, stay away from these fraudsters. Installation was in 2012, problems started in 2014. Found a new installer to service in 2015. Purchase verification avialable.

BeFree is currently not honoring their warranty for my 2016 installation AND refuses to contact us or provide service that they promised in our contract. CT Green Bank has been unsuccessful in helping seek resolution without the Dept. of Consumer protection in CT. I caution everyone about doing business with this company whether in CT, MA or any other area and it appears they are running from their CT problems.

We have had our Solar system since March of 2013. We have 42 solar panels on the back of our garage and house roof and those panels face perfectly south. We decided to purchase our panels with an equity loan. For the last two+ years our average monthly Eversource bill has been $19 and change per month. What we've experienced is that our system generates enough excess electricity during the Spring to be able to absorb the summer months usage when the AC and Pool are running. In the Fall we generate enough excess electricity to get us through the shorter days of the winter and the storms and snow fall. Our roof is "pitched" fairly steeply so that in the winter when we get snow, usually, as soon as the sun comes out we get enough melting that the snow will slide off the roof fairly easily. The negative is that I then get 2-3 feet on snow on my deck that I have to shovel. This past spring after Eversource "trues up" our account by paying us for the excess electricity that they got from us as of the end of March, we had no electric bill for two months. All-in-all it was a great investment. We are getting ready to retire, so we've lowered our monthly "operating costs", we've increased the value of our house, and we'll get our money back on the back end when we decide to sell.

The solar panels are producing significant savings with the increased sunny weather. Compared to last year there is a considerable reduction in my electrical bill. The installation is clean and unobtrusive in appearance.