Sunnova is a leading national residential solar company trusted by over 247k+ homeowners. We believe in delivering unparalleled service, providing more choices and access to clean, affordable and reliable energy with customized options to fit any home and budget. Sunnova has one simple mission: To power energy independence so that homeowners have the freedom to live life uninterrupted®. Founded in Houston, TX in 2012, Sunnova started its journey to create a better energy service at a better price. Driven by the changing energy landscape, technology advancements, and demand for a cleaner, more sustainable future, we are proud to help pioneer the energy transition.
Whether you are looking to reduce energy costs or safeguard your home from power outages, we provide options to fit your needs.
Sunnova Home Solar Service: Go solar with Sunnova! Take control of your home energy costs and gain energy independence by producing your own clean, renewable, solar energy to power your home - right from your rooftop.
Sunnova SunSafe® Home Solar + Battery Storage Service: Enjoy the freedom to live life uninterrupted®. Get resilient backup power and increase your energy independence with our Sunnova SunSafe® solar + battery storage service.
25 Year Best-in-Class Warranty With our Sunnova Protect™ Warranty, we cover your solar system for 25 years, including covering out-of-pocket expenses and coordinating repairs and maintenance. Limitations apply.
I moved into my condo last year December 2024. I have reached out to Sunnova customer service a total of 20 plus times in regards to activating my System. Sunnova transfers me to a supposedly manager and they always have the same response “We will have your system up and running in no time”. Now 8 months later and nothing has happen in their end. If you are looking into a Solar panel system for your home please avoid Sunnova the worst experience ever.
Posted by
sotomayordiez1
on
Aug 10, 2025
Worst customer service
Didn’t transfer the title on time leading to delay in closing the escrow of the property that had Sunnova installed. Should have researched better before going for sunnova.
Still hasn’t done the work on time.
Posted by
whiteiscolorful
on
Jul 15, 2025
Poor solar unit service
I contacted customer service May 2 when I saw that my APS bill showed that almost no energy was sold to APS. I was told that my inverter was faulty and I would be contacted to set up an appointment to replace it. I did not receive a call. I called again on May 14 and was told that I would be contacted for an appointment. One more call with the same response and no call back to set up an appointment. Today, I was finally able to get an appointment on July 25.
During this time, Sunnova continued to charge me for my solar lease. I just received my APS bill for $225 with no energy being sold. Very disappointed
in customer service.
Posted by
kderrick1946
on
Jun 30, 2025
Not what was promised
Lowered my electric bill for about 6 months. Now electric bill is the same it was before. Also ran into a rough time financially and needed a payment skipped. NOPE. Can't do that that either. Don't do it.
Posted by
Sunkissed238
on
May 24, 2025
Information about PTO and NEM application
I have contacted Sunova more than five times to obtain information regarding my PTO (Permission to Operate) and NEM (Net Energy Metering) application. Each time, the customer service representatives directed me to reach out to an energy consultant. However, when I called the number they provided, it turned out to be the same 1-877 number I had initially dialed.
As of now, I'm uncertain whether I have received PTO for my home, which I moved into on February 14, 2025. My electric bill has been significantly higher compared to my neighbors', and due to the lack of information from Sunova, I’ve also been unable to receive any credit from SCE.
I would greatly appreciate any assistance or guidance on this matter. Thank you!
Super frustrated Sunova customer
Posted by
youngchung1215
on
May 15, 2025
Non-working battery
I bought a new townhome in California, which was required by CA law to have solar panels. My builder Lennar, contracts with Sunnnova. Once the panels were activated, Southern California Edison changed me from the tiered plan to the Time of Use (TOU) plan that costs significantly more to use power between 4 pm - 9 pm, when most people are home from work and need to use power.
Sunnova's system came with a FranklinWH battery that was supposed to charge during the day from the solar while I'm not home and the home is not using power. The battery is not connected properly, so the excess solar all exports to the grid at about 25% of the rate which they sell it to me, about 6 cents per kW vs 24 cents to buy. If I change the battery to TOU or Self-Consumption mode, which is supposed to power the house, it also exports to the grid rather than power the house.
Unfortunately, my home is all electric, so that means I cannot even cook when I get home because I have an electric stove and oven. Before the solar panels, my average monthly electric bill was $85. After activation, it is $75 to SCE, plus now $109 to Sunnova, so I now pay approximately $185 for $85 worth of electricity.
I reached out to FranklinWh who told me there was likely a misconfiguration with the Current Transformers (CTs). They recommend I ask Sunnova to send a technician out and have them call Franklin from my home, but Sunnova doesn't want to do this.
I have had an open case with Sunnova that was closed because their technician said they see it working exactly as designed on their end. I have used their online chat twice and had two phone calls with their foreign based customer service who really don't understand what I am trying to explain. I have sent two emails to customer service. I did receive a response that they apologize and would give me an update when available. Well, it's been over a month now, and no response and the case number they gave me doesn't even appear on my account on Sunnova's website. The battery now shows on their website, but not the app. The battery doesn't charge or do anything to power the house when the solar panels are not generating.
I know Sunnova is about to go through a bankruptcy, so I'm sure they are trying to cut costs and I give up with trying with them to get this resolved. I unfortunately signed a contract with them as part of the home purchase and with their arbitration requirement, I am screwed. Please stay away from this company. Do not buy a home in CA if Sunnova installed the solar/battery system. Under CA's Solar Billing Plan (aka NEM 3.0), if you have Southern California Edison, Pacific Gas & Electric, or San Diego Gas & Electric, the Investor Owned Utilities, you will not come out ahead with solar panels unless you have a battery backup. The battery needs to work though.