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Sunnova Energy

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4.5
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EnergySage Rating
4.5
EnergySage Reviews
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About Sunnova Energy

Overview

Sunnova is a leading national residential solar company trusted by over 247k+ homeowners. We believe in delivering unparalleled service, providing more choices and access to clean, affordable and reliable energy with customized options to fit any home and budget. Sunnova has one simple mission: To power energy independence so that homeowners have the freedom to live life uninterrupted®. Founded in Houston, TX in 2012, Sunnova started its journey to create a better energy service at a better price. Driven by the changing energy landscape, technology advancements, and demand for a cleaner, more sustainable future, we are proud to help pioneer the energy transition.
Reasons Why You Should Work With Us

  1. A better energy service at a better price

  2. 25 Year Service Protection

  3. Local expertise backed by national support

We speak

English; Spanish

Whether you are looking to reduce energy costs or safeguard your home from power outages, we provide options to fit your needs. Sunnova Home Solar Service: Go solar with Sunnova! Take control of your home energy costs and gain energy independence by producing your own clean, renewable, solar energy to power your home - right from your rooftop. Sunnova SunSafe® Home Solar + Battery Storage Service: Enjoy the freedom to live life uninterrupted®. Get resilient backup power and increase your energy independence with our Sunnova SunSafe® solar + battery storage service.

Services Offered

  • Financing
  • Solar Repair & Maintenance

Workmanship Warranty

25 Year Best-in-Class Warranty
With our Sunnova Protect™ Warranty, we cover your solar system for 25 years, including covering out-of-pocket expenses and coordinating repairs and maintenance. Limitations apply.

Licenses

Sunnova is licensed in every state we service.

Industry Certifications

  • Better Business Bureau
  • North American Board of Certified Energy Practitioners
  • Solar Energy Industries Association

Manufacturer Certifications

  • Certified Installer

What Customers Are Saying

Ratings & Reviews

4.5
1031 reviews
4.5
Average Rating 1031 review(s)
Response
4.5
Quality
4.5
Value
4.5
Service
4.5
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Worst company

I am writing to express my deep dissatisfaction with the service provided by Sunnova . I was charged approximately $8,500 for the removal and reinstallation of solar panels due to the condition that using a private contractor would void the system warranty. This was in conjunction with replacing my shingle roof with a metal one. Despite the significant cost, the installation process took over four months. The workers assigned to the project lacked experience with metal roofing, resulting in visible scratches and damage to the newly installed roof. This is unacceptable, especially considering the roof was brand new. Furthermore, the installation was incomplete. Essential brackets were not attached to the solar panels, compromising both safety and functionality. I have filed two case numbers: one for the damage to the roof and another for the missing brackets. To date, I have received no resolution or meaningful response from SUNNOVA. It is important to note that Sunnova guarantees coverage in the event of damage to the roof or solar panels caused during service. I cannot recommend Sunnova.

Posted by fortalecidos on Oct 01, 2025
Horrible Company

I wish this company nothing but bad things. I hope they fail and then fail more. Terrible company, terrible product, terrible service. Nothing but hate for them.

Posted by Sean_mccormick on Sep 19, 2025
Don’t even talk to anyone from this company

Worst business I’ve ever associated with, non existent customer service, 3rd party repair contracting, months out service waits. Too expensive, just pay your utility bill.

Posted by jonny1890 on Aug 26, 2025
Worst company ever

I moved into my condo last year December 2024. I have reached out to Sunnova customer service a total of 20 plus times in regards to activating my System. Sunnova transfers me to a supposedly manager and they always have the same response “We will have your system up and running in no time”. Now 8 months later and nothing has happen in their end. If you are looking into a Solar panel system for your home please avoid Sunnova the worst experience ever.

Posted by sotomayordiez1 on Aug 10, 2025
Worst customer service

Didn’t transfer the title on time leading to delay in closing the escrow of the property that had Sunnova installed. Should have researched better before going for sunnova. Still hasn’t done the work on time.

Posted by whiteiscolorful on Jul 15, 2025
Poor solar unit service

I contacted customer service May 2 when I saw that my APS bill showed that almost no energy was sold to APS. I was told that my inverter was faulty and I would be contacted to set up an appointment to replace it. I did not receive a call. I called again on May 14 and was told that I would be contacted for an appointment. One more call with the same response and no call back to set up an appointment. Today, I was finally able to get an appointment on July 25. During this time, Sunnova continued to charge me for my solar lease. I just received my APS bill for $225 with no energy being sold. Very disappointed in customer service.

Posted by kderrick1946 on Jun 30, 2025

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