LA Solar Group

After investing $50,000 in a solar system installed by LA Solar three years ago, we're facing significant issues due to improper installation and mapping. SolarEdge replaced our faulty inverter under warranty but identified several non-functioning optimizers (enhancers) that also need replacement. However, due to LA Solar's incorrect mapping, it's impossible to pinpoint which specific optimizers are malfunctioning without inspecting each panel individually. This error has turned what should be a simple warranty replacement into a complex and expensive ordeal. Multiple installers have quoted around $10,000 for the necessary inspection and repairs, all agreeing that LA Solar should be responsible for rectifying their mistake. Unfortunately, LA Solar has ceased communication after we relayed this information. The consequences of this situation are severe. Our substantial investment in clean energy, motivated by our commitment to combating climate change, is now essentially non-functional. The potential long-term savings we anticipated have been wiped out by this unforeseen complication. Proper initial mapping would have allowed for easy identification and replacement of faulty optimizers through the monitoring system. Instead, we're left with a system requiring costly manual inspection of every panel. We're deeply disappointed and feel misled by LA Solar. We hope they'll reconsider their stance and take responsibility for repairing our system, ensuring it functions as intended and preserves our investment in sustainable energy. Dear LA Solar, I'm writing to follow up on the ongoing issues with my solar system installed by LA Solar. Here's a summary of the situation: 1. Solar Edge replaced my inverter on May 23, 2024, after coordination with LA Solar. 2. Solar Edge identified multiple inoperable enhancers, which they would replace for free. However, they noted that the initial installation was incorrect, requiring all 36 panels to be removed and re-mapped to properly diagnose and fix the issue. 3. I've been in communication with Susan G. (susan@lasolargroup.com) about this matter. While she was initially responsive, I haven't heard from her in the past three weeks. Her last correspondence on June 18, 2024, mentioned difficulties in scheduling a technician due to Eugene Shneyde (Eugene@texassolargroup.com) being overwhelmed. 4. I've received a quote of $10,000 for the necessary re-mapping and reinstallation. Given that I invested over $50,000 in this system, I expected it to be installed correctly. The current situation, where the system was improperly mapped and requires extensive work to fix, is deeply concerning. This is especially troubling considering the generous government subsidies provided to solar companies, which come with the expectation of proper installation and functionality. As a company at the forefront of the climate change movement, I believe LA Solar has both a legal and moral obligation to rectify this installation error promptly and at no additional cost to me. I kindly request an immediate response detailing LA Solar's plan to address and resolve this issue. If I don't receive a satisfactory response within the week, I will be forced to explore other options, including legal recourse and reporting to relevant authorities. I appreciate your prompt attention to this matter. I feel it's important to emphasize the significant impact this situation has had on my family: Since May 2024, our solar system has not been functioning properly. This malfunction has coincided with the peak summer months in Texas, when our energy consumption is at its highest. The timing is particularly challenging as we have a 1-year-old child whose comfort and safety depend on maintaining a properly cooled home during the intense Texas heat. The non-functional solar system has not only led to increased energy costs during this critical period but has also compromised our ability to maintain a comfortable and safe environment for our young child. This ongoing issue has caused considerable stress and financial burden on our family during an already demanding time. I trust you understand the urgency of this situation and will take immediate action to resolve it. We're counting on LA Solar to fulfill its commitment to providing reliable, sustainable energy solutions, especially when it matters most for families like ours. Sincerely, Jason Smith

1. Price = Grade "A" Best price compared to other solar installers I researched on Yelp - $10k (8 panels) for 5mWh with a 25 year warranty. I wanted the minimum electric bill for the rest of my life. Last 2 LADWP bills have been the minimum with $154 NEM bank deposit. I ended up needing these extra panels because I converted my garage into a living space. 2. Reliability = Grade "A" Been with LA Solar since October 2015. They have been responsive and have fixed all problems that I reported. So far they deserve a solid "A". 3. Customer Service a. Albert Ayvazyan (initial salesperson) was easy to communicate with - solid "A". b. Headquarters and the installation foreman should improve their communication with the customer. I texted HQ with the date and time for installation, but the Foreman did not call me ahead of time as I requested. HQ didn't give me the Foreman's number. It's important when you have to put away your guard dogs. I had to go outside and check 15 minutes after I expected them. I suggested that they put the installation date, time, and notes in a central project location where everyone (HQ, Foreman, Customer) can easily check. To be fair, this was the only hiccup after I got the Foreman's phone number, smooth thereafter. c. Be aware that all payment less $500 is due upon system installation, but not including completion. 3 days after 50% of the work is done, I get 60% of the bill. Completion of the work will be 7 days after. I ask HQ for the new foreman's phone number, but nobody answers my text for about 7 hours. I text that I'll pay the invoice when I see production in the app, then I get a phone call in less than 5 minutes to check my contract. They should have finished the 2 day job in 4 days max. In any case, after 6 weeks now, you can trust them. d. Also, I was told I needed an inspection before my monitoring account would be setup. But I ended up not getting/needing it after all. e. Lastly, Melanie Nersisyan saved the whole LA Solar experience. She setup my account and walked me through the monitoring process and features. Very responsive and easy to work with -- "A+"

Highest possible recommendation for this great team of professionals and a great product. I have had a number of separate projects with La Solar starting with solar panels, then a Tesla Powerwall, then an EV Charger, then more panels and finally a new electrical service. Complex job on a 1909 Craftsman house. It was handled to perfection and I am now almost power self sufficient.Materials used were all first class. My deepest thanks to Sona Movsisyan, Sofia Maghalyan, Jeffrey Sheffield and all of the great technicians I met along the way. I recommend LA Solar without reservation. Respectfully, Nicholas

We are extremely happy with the Solar Panels installed by LA Solar 4 years ago. Their prices were competitive and their installers were professional. They are always responsive and their customer service is impeccable. Our panels produce more electricity than we consume and we are very happy customers!

It is hard to provide a review when dealing with something like solar. You get it installed, it works, and you have little reason to contact anyone again. Due to a change in cell service, I needed to get my inverter upgraded to use 5G. John P. was the technician who came to my house. He was fast, efficient and answered all my questions. I find it reassuring that LA Solar Group employees such quality people. In the unlikely event I have issues with my solar, it is good to know there are people like John, who can help me out.

I had 2 systems installed at 2 different job sites. Their prices were the most competitive and I cant say enough about the equality of the work. I strongly recommend everyone to use them for all their solar projects.