ION SOLAR

We had Ion install panels on our home 9 months ago. The sales person was polite, knowledgeable and very low pressure. Everything went according to schedule and the performance of the panels has been what they promised. When there was a problem with the installation (one panel was not working correctly), they contacted us, told us of the problem, and scheduled a tech to come out and fix it. I've recommended them to several neighbors who have asked about our experience with home solar.

This company do not honor warranty, they will install the system and leave you with ton of issues.

I am sick knowing I allowed this company to install solar panels to my home. I'm guessing that they will be useless panels because the electrical work has yet to be complete, weeks later. They promised it would be complete the day of, but were missing equipment. Came a week later, shut power off for over an hour, still missing equipment and unable to complete the job. Said they would be back "Saturday or Sunday for sure" to finish. No one showed up or offered explanation. Called Monday to project manager, left message. Received text Wed saying they were coming out that day to complete electrical work. Again, no show, no explanation. Called project manager again, this time her extension doesn't work. Talk to customer service who informs me project managers don't have extensions and cannot be contacted by the customer directly. Receive another text claiming they'll be here tomorrow (Friday), giving weather as the excuse for not completing the job earlier. Called DOPL, who informs me they are an LLC and can't find contractor license. I feel so sick about this. I thought I was making a good decision because two of my friends had positive experiences with this company. Now, I know better.

Beware, they aren’t transparent and will lead you on in regards to dates. They don’t follow all legal disclosures. If you are looking to get all incentives they don’t communicate fully and take the incentive to offer you a lower price. They undersize the effort as well so have fun if you plan to make additions to your home (pool, hot tub, etc.) or plan to have a family.

Beware if an Ion solar sales person rings your doorbell. They'll tell you a love story about how you can get solar for "no upfront cost due to net metering." When I asked how much the panels cost, they hemmed and hawed and said that installation was free! Too good to be true, right? Yep, it was. When I got an official proposal from Ion, the total cost was $29,312 for a 5.92 kW system. So much for free installation, right? But don't worry they say, you can take out a 25 year loan at 1.99% and only pay $127 per month? What they don't tell you is that 1.99% over 25 years is around $7k in interest alone and you're stuck paying that rate until you fully pay off your loan. That means even if you sell your home, you can't simply transfer the payments to the new buyer, you have to pay off the loan and hope that your realtor was able to negotiate a higher selling price for your home because you have solar. Overall, avoid Ion and if you're interested in solar, get quotes from multiple providers. Even Tesla's online tool quotes a 8.5 kW system for only $17,083. Ion must be making a hefty profit with their systems.

Well said anything to get you to sign out. Credits are a possibility, not guaranteed. Rebates form electrical providers are limited( and as you can imagine filled. And ion isn’t about being a honest company. They will lie!!!