ION SOLAR

My solar system has been deficient for going on 2 months, which is the 2nd time I’ve had an issue. I bought solar thinking it was a great idea to offset energy bill in the Texas summers, however this thing went down the minute the heat turned up. When they first installed it, something was amiss and they fixed within a week or so. Was great, no issues. This time has been a nightmare. There is no actual customer service with SolarEdge so have to go through the middle-man Ion solar to get any updates. When I first called, they told me they had to put in a ticket with SolarEdge to do some testing before they could fix. I asked timeframe and they said whenever they get to it but usually within a week. This was just to run some remote testing on the unit. They also said they’d reach out to me. A week goes by and nothing. So I call back. They tell me they will have to send a new inverter which would come in about 7 business days. I asked if there was some billing credit bc I’m now paying for a high energy bill and solar panels that are not working. They quickly informed me of the contractual language where I am responsible for down times. Shame on me for not reading that fine print. Fast forward 2 weeks later and they show up and “fix” my inverter. The technician was really great, absolutely no issues with him and would give him 5 stars. However, the app still says not producing. When I look on my utility app, I do see it is producing, but seems like at lower capacity than before it went down. So I call Ion again. They tell me it seems like an inverter issue and they may have to replace the inverter. I didn’t have the heart to tell them they literally just replaced it. So they say they’d reach have to put ANOTHER ticket in with SolarEdge and that I’d receive a call in a couple days to schedule something. That was a week and a half ago, so I’ll have to call again to find out what is going on. All in all I would never, and will never have do any business with SolarEdge or Ion Solar. I’d highly recommend looking at some other provider(s) if you are looking for solar. They are not incentivized to fix issues in any quick manner, there is no number to call to follow up with SolarEdge, and you are left footing the bill for broken system. Additionally, Ion is just some middle man company that just coordinates. They don’t provide any actual value in the process outside of applying for the necessary permits, which I question if they are the ones that do or if it was SolarEdge, and in fact only creates complexity and delays.

We had our roof done by Ion solar about a year and a half ago. Since then our 2nd floor is almost unusable when outdoor temperatures are hot because it is incredibly hot inside. We have has some insulation and roofing teams out to take a look and they all say it's because our roof was done poorly and it has no ventilation. When our roof was done it was supposed to take 1-2 days but took about a week and a half. The person in charge ended up firing most or all of the team during the job and hiring new people. Because of job did not go as planned, and the recent reports from other roofers that the job was subpar, I've been calling Ion Solar for a month now to ask them to come and take a look at the roof and see if it was done to their standard. Every time I'm told I will receive a call back in 24-48 hours. I have contact them 5 times and have yet to receive any call back. The fact that they won't return my call is completely unprofessional. Save yourself and work with a company that behaves like a responsible business.

WARNING PREDITORY SALES PRACTICES!!!!! My father is an 80 year old retired Vietnam veteran who retired at age 78. Earlier this year, my parents relocated to Fort Collins to be closer to me and to access better medical care after living in a rural area for nearly 30 years. They now rely primarily on Social Security. My mother, a retired teacher, still works part-time at Compass Community Collaborative School because their Social Security income and teacher pension are not enough to cover their monthly expenses. In June of this past year, a sales representative from ION Solar sold my parents a solar panel system for their home. During the sales process, they were told they would be eligible for a 30% federal tax credit and that the energy produced by the panels would more than offset the cost of the electrical portion of their monthly bills. My parents were motivated not only by the potential financial savings but also by their desire to make environmentally responsible choices. However, when they attempted to file their taxes and claim the credit using IRS Form 5695, their accountant informed them that they are not eligible to receive the full 30% credit because their taxable income is too low to utilize the credit. This critical limitation was never disclosed to them during the sales process. Without the expected $9,572 tax credit, the terms of their solar loan will increase their monthly payment by over $100. For a retired couple living on a very limited fixed income, this increase creates a significant financial burden and may force them to make difficult decisions about other essential expenses. I contacted ION Solar to ask whether they disclose income-based eligibility limitations for the federal tax credit to prospective customers. The representative stated that the company is “not tax experts” and that there is nothing they can do now that the contract has been signed. While I understand they may not provide tax advice, failing to disclose a commonly known limitation that could dramatically affect affordability (especially when selling to elderly customers on fixed incomes) raises serious concerns about transparency and ethical sales practices. My parents entered into this agreement believing the tax credit would offset a significant portion of the cost. Without it, they were effectively sold a system under financial assumptions that do not apply to their situation.

This company calls me incessantly. I don't know where they got my my number, but I get both text messages and phone calls daily. They call me "John" as if I've done business with them before, but my name is not John, and I have never done business with them or requested a quote from them. I tried blocking the number they call from, but it changes every time. I reply to text messages with "STOP" but I continue to get text messages from them. I finally gave in and called them back at the number they gave me and asked that they remove my number from their list. When I asked them to verify which number they would add to their do not call list, they read off the number that I called, the number that THEY GAVE ME! With sales tactics and incompetence like that, there's no way I would ever do business with them. Besides, I already have solar!

It took 11 months to install from start to finish after I was told it wouldn't be more than 4 months. From the day I signed, I had problems. Engineer dept didn't include shutoff switch to the county after they included them in the plans sent to me. Inspections scheduling told me to be here all day knowing inspectors were not coming. Installation installed equipment that was not supposed to be installed, (again, in the plans). Every dept had problems until I got with Matthew Santiago who go the project to completion. Then I got to the Finalization team who is supposed to get me all my rebate paperwork to submit to state. All the paperwork was blank and that was a whole other ordeal. I will give this advise. Don't use this company!

Ruined my son’s roof and he is stuck to pay for it. No integrity and treat Veterans like they are no one.No help and no options, BEWARE!!