ION SOLAR

We had our roof done by Ion solar about a year and a half ago. Since then our 2nd floor is almost unusable when outdoor temperatures are hot because it is incredibly hot inside. We have has some insulation and roofing teams out to take a look and they all say it's because our roof was done poorly and it has no ventilation. When our roof was done it was supposed to take 1-2 days but took about a week and a half. The person in charge ended up firing most or all of the team during the job and hiring new people. Because of job did not go as planned, and the recent reports from other roofers that the job was subpar, I've been calling Ion Solar for a month now to ask them to come and take a look at the roof and see if it was done to their standard. Every time I'm told I will receive a call back in 24-48 hours. I have contact them 5 times and have yet to receive any call back. The fact that they won't return my call is completely unprofessional. Save yourself and work with a company that behaves like a responsible business.

WARNING PREDITORY SALES PRACTICES!!!!! My father is an 80 year old retired Vietnam veteran who retired at age 78. Earlier this year, my parents relocated to Fort Collins to be closer to me and to access better medical care after living in a rural area for nearly 30 years. They now rely primarily on Social Security. My mother, a retired teacher, still works part-time at Compass Community Collaborative School because their Social Security income and teacher pension are not enough to cover their monthly expenses. In June of this past year, a sales representative from ION Solar sold my parents a solar panel system for their home. During the sales process, they were told they would be eligible for a 30% federal tax credit and that the energy produced by the panels would more than offset the cost of the electrical portion of their monthly bills. My parents were motivated not only by the potential financial savings but also by their desire to make environmentally responsible choices. However, when they attempted to file their taxes and claim the credit using IRS Form 5695, their accountant informed them that they are not eligible to receive the full 30% credit because their taxable income is too low to utilize the credit. This critical limitation was never disclosed to them during the sales process. Without the expected $9,572 tax credit, the terms of their solar loan will increase their monthly payment by over $100. For a retired couple living on a very limited fixed income, this increase creates a significant financial burden and may force them to make difficult decisions about other essential expenses. I contacted ION Solar to ask whether they disclose income-based eligibility limitations for the federal tax credit to prospective customers. The representative stated that the company is “not tax experts” and that there is nothing they can do now that the contract has been signed. While I understand they may not provide tax advice, failing to disclose a commonly known limitation that could dramatically affect affordability (especially when selling to elderly customers on fixed incomes) raises serious concerns about transparency and ethical sales practices. My parents entered into this agreement believing the tax credit would offset a significant portion of the cost. Without it, they were effectively sold a system under financial assumptions that do not apply to their situation.

This company calls me incessantly. I don't know where they got my my number, but I get both text messages and phone calls daily. They call me "John" as if I've done business with them before, but my name is not John, and I have never done business with them or requested a quote from them. I tried blocking the number they call from, but it changes every time. I reply to text messages with "STOP" but I continue to get text messages from them. I finally gave in and called them back at the number they gave me and asked that they remove my number from their list. When I asked them to verify which number they would add to their do not call list, they read off the number that I called, the number that THEY GAVE ME! With sales tactics and incompetence like that, there's no way I would ever do business with them. Besides, I already have solar!

It took 11 months to install from start to finish after I was told it wouldn't be more than 4 months. From the day I signed, I had problems. Engineer dept didn't include shutoff switch to the county after they included them in the plans sent to me. Inspections scheduling told me to be here all day knowing inspectors were not coming. Installation installed equipment that was not supposed to be installed, (again, in the plans). Every dept had problems until I got with Matthew Santiago who go the project to completion. Then I got to the Finalization team who is supposed to get me all my rebate paperwork to submit to state. All the paperwork was blank and that was a whole other ordeal. I will give this advise. Don't use this company!

Ruined my son’s roof and he is stuck to pay for it. No integrity and treat Veterans like they are no one.No help and no options, BEWARE!!

My experience with Ion Solar has been an absolute disaster, and I strongly advise against using their services. What should have been a straightforward second solar installation has turned into a three-month-long nightmare of incompetence, poor communication, and unresolved issues. Our ordeal began in early May with the first of many rescheduled appointments due to "unavailable parts." The actual installation started on May 13th, only for the crew to realize they had the wrong size breaker box after working all day. This was the beginning of a frustrating cycle of canceled appointments, often with little to no notice. We were repeatedly asked to prepare for a significant power outage that never happened, causing major disruptions to our schedules and my wife's business, which she runs from our garage. The communication has been abysmal. Despite having pre-approved HOA documents, we received redundant requests for them. A senior project manager was assigned to our case, but this has not improved the situation. She has canceled appointments, sent irrelevant texts, and even referenced the wrong solar company on multiple occasions. Her proposed solution to our significant inconvenience was a meager gift card for dinner. To make matters infinitely worse, we recently discovered that our existing solar panels were turned off on May 14th, the very first day the Ion crew was on-site. This means that during the hottest months of the year, we have been without our primary source of solar energy, leading to an unexpectedly high utility bill. When I brought this to the project manager's attention, she had the audacity to claim it was my fault for not noticing sooner. As of today, July 14th, our new solar panels are still not installed. Our garage has been left with large, unrepaired holes in the drywall and cracked stucco from the work that was done. We chose Ion Solar for a second time because our first experience was so positive. This time, however, has been a complete and utter failure on every level. The lack of planning, poor execution, and dismissive customer service are appalling. These last three months have been hell. Do not make the same mistake we did. Do not use Ion Solar.