happy couple going solar

Get Free Solar Quotes Online

Sign up to get free online quotes that include your preferred solar equipment!

Get Quotes

ION SOLAR - Profile & Reviews

We handle everything from start to finish and outsource nothing. The switch to solar takes a full team. Our in-house, experienced teams are with you every step of the way. As a top 10 national solar installer, we know what we are doing and you can be assured you will receive the best experience, and best value possible.

7 reviews

Write a Review
  • "Not reliable and incompetent"

    Reviewed Oct 08, 2020

    These guys are clueless. They messed up and didn't install the 2nd meter that is required by Excel Energy. The electrician called me on 10/6 to let me know as the inspection was scheduled for 10/8. He indicated he would work with scheduling and come out to do the additional work and cancel the inspection. On 10/7 I heard nothing from ION so I called their customer support. They had not heard anything from the electrician and thought everything was a go for the inspection. After a lengthy discussion, Customer Service indicated they would cancel the inspection and get someone out on 10/8 to add the 2nd meter. Now on 10/8, I had the county person show up along with an ION rep to do the inspection. They didn't cancel the inspection and didn't even let their own people know it was canceled or that it would fail. Still haven't heard from the person who was supposed to make the fixes. Called ION Customer Service and the first person hung up on me. The second one still on hold. Stay clear as they don't know what they are doing.

    Oh and the sale guy Chris lied as he indicated that I wouldn't pay anything additional...well with their screw up I know have to pay the loan and the public service bill that I was supposed to eliminate and they can't coordinate enough to get this right. Horrible customer service.

  • "Shady"

    Reviewed Jul 22, 2020

    Be forewarned, DO NOT sign anything until you know for sure you want ION for your solar install. The sales rep from ION was the only one to talk to me and I enjoyed the information. He had me sign a contract and when I asked why I needed to provide my banking info at that point, he stated that that is just so they have all the info when they go to bill me. I asked what the cancellation window is and he said 3 days. After he left I contacted a few other companies to get quotes, ultimately going with a company that offers more for less. I contacted ION on day 2 of my 3 day cancellation window and when the lady emailed me back saying that she will issue me a refund, I was quite surprised they had already taken money out of my account. NOTHING had been done yet. She said that because there is nothing in the contract that states they have to wait, they can take the money at anytime. She then told me I could contact my bank to have them cancel the transaction. Garbage. It then took the USPS over 2 weeks to deliver my refund check from them. I was never able to talk to this lady on the phone. Either had to email her or contact their company office and get texts from someone. The shady business practices and unavailability to actually speak to someone is why I love going with Sigora Solar.

  • "Incorrect Info"

    Reviewed Jun 17, 2020
    "Incorrect Info"

    Reviewed Jun 17, 2020

    Got a call with them and the quote they gave me is way more expensive. They did offer 2500 as a model home, but obviously that's already included in the total price. Lots of incorrect info and big push to sell.

  • "Poor Communication"

    Reviewed May 19, 2020

    Bottom line up front: This experience has been anything but premium.
    As all the communication with the schedulers usually works out this company has made two appointments now that I have had to take off work and they have not communicated a reason why or a window of when they will be showing up. To top it off it feels as if they could care less. The system failed inspection, why hasn't the company gotten someone out to fixed the problem when they said they would? The Survey crew seem very new and not trained at all.

  • "Nothing the best!"

    Reviewed Mar 09, 2020

    Shopped around and did my research for months! After a lot of in home appointments and designs drawn up, I went with ION. Their prices were a little more on the expensive side but not the most expensive! I felt they have the most value in every way! Super impressed with the install and my bills are now much cheaper than every before! Thank you ION!

  • "A customer"

    Reviewed Jul 24, 2019

    Great company and honest and very easy to work with, I didnt have to worry about a thing.

  • "Broken promises and mistake after mistake"

    Reviewed Feb 25, 2019
    "Broken promises and mistake after mistake"

    Reviewed Feb 25, 2019

    We are not getting solar! #IonSolar made mistakes every step of the way. The straw that broke the camels back: We were promised a 9.28 KW system and they plans came back with a 5.95 KW system at the same price. That is 32% less power generated. No explanation as to why the experts at the company make such a gross error.

    Also, the site inspector (the guy who measures the roof) measured the wrong part of the roof (the north side...) and then customer service told me incorrectly that their plans are not signed by licensed electricians. The only good thing this company is good for is apologizing for mistakes.

    2 people found this helpful
Show All

Get a custom solar estimate for your home

Get a custom solar estimate for your home

Based on your roof and actual offers in your area

Try Solar Calculator

Premium Experience
Switching to solar shouldn’t be complicated. While other companies promise simplicity they simply aren’t built to provide it. ION is a full-service solar company. From your dedicated Project Manager to our experienced installation team, and the dozens of other solar experts ensuring your smooth switch to solar- ION gives you the solar experience you deserve.
Premium Equipment
We use only the highest quality solar and electrical equipment for your custom solar system- including some of the highest rated panels and inverters available. Your system will be more efficient, last longer, provide more savings, and result in a more beautiful installation on your roof. Something you will be proud to show off to your family, friends, and neighbors.

  • Energy Efficiency
  • Solar PV

... Loading panels

... Loading inverters

... Loading storage products

Get a custom solar estimate for your home

Get a custom solar estimate for your home

Based on your roof and actual offers in your area

Try Solar Calculator

Established

2013

ION SOLAR Headquarters

4801 University Ave, Suite 900
Provo, UT
84604 United States

Affiliations

Habitat for humanity

Certifications

Nabcap PV installation professional
Ranked 7th top solar contractor nationwide
Smart electric power alliance

States served by ION SOLAR

  • California CA ,
  • Colorado CO ,
  • Idaho ID ,
  • Nevada NV ,
  • New Mexico NM ,
  • South Carolina SC ,
  • Texas TX ,
  • Utah UT ,
  • Virginia VA