Power Northwest

I really wanted to do business with this company. However, my decision to go with a competitor boiled down to the way Power Northwest failed to execute on some very basic practices that all other companies follow. PN provided a schematic estimate of the PV panel layout on my roof based on the Lidar data all solar companies use to evaluate solar radiance on a roof. They identified an array that looked attractive at a competitive price. However, they could not provide all the logistical details that would need to be identified before a final design could be developed. Missing from their quote were details about how cabling would run, how the system would be connected to house wiring and the grid, where electrical junction and breaker boxes would be placed, whether external conduits would be required, the exact number of PV panels that would fit on my roof along with the associates total estimated annual (guaranteed) production. In order to understand all the missing details, I requested a site visit so a technician could answer my questions and create a final design along with a final cost. Where PN lost me was when they demanded that I pay $1,000 to get them to do a site visit. What really killed the deal was when they told me that I would lose the $1,000 if I did not elect to enter a contract to purchase and install the PV system they designed prior to a site visit. Essentially, they demanded $1,000 to perform a function that NO CONTRACTOR in my 35 years of experience dealing and contracting with construction contractors would ever do. The reason I was told that the $1,000 was required was because they were "full", which I took to mean that they had no capacity to perform a final design. Based on m y experience, I must conclude that this company is employing unethical business practices. I'd advise that anyone interested in contracting with them look somewhere else.

Power Northwest was great to work with on my solar project. They got me the best rebates to make the project feasible on my limited budget. They really worked with my challenging hip roof space to maximize my solar production. They carefully shepherded the project to its conclusion and guaranteed their work. They are a local company, committed to providing excellent customer service.

I was very satisfied with the service from Power Northwest. They delivered everything I expected of them; they were easy to communicate with and always responded to my inquiries in a timely manner. My one suggestion for improvement would be that the explanation for the process and timeline for installation and activation of a solar panel system would be more specific. Based on what I was initially told, I thought the solar system would be operational as soon as the panel installation was complete. I then learned the system would become operational only after PGE installed a new meter, which would be immediately after panel installation. Only when panel installation was occurring, did I learn that it could take up to two weeks after completion of the panels for PGE to switch out the electric meter. Fortunately, it turned out to be a wait of only a few days for the meter to be installed. Overall, it was good experience working with Power Northwest. I am eagerly awaiting the arrival of the peak power generating season so I can begin reaping the benefits and cost savings of my solar system.

We had a great experience, exploring all the possibilities of solar with Power NW. It's obvious Chris knows the landscape (and all the details)! With his help, we determined our specific location was not a good fit for solar, but there was no pressure to buy. Just a ton of helpful information, timely responses to questions, and clear conversations. We would highly recommend working with Chris and Power NW to see if solar power makes sense for you.

These guys have got it down, from start to finish. They walk you through the entire process. There is an app that allows you to follow the progress. Very communicative, from Beginning to end. Everyone was polite and worked hard. Really enjoyed working with Power Northwest! A huge shout out to the team...Erik, Jonny, Ted, Han, Jose, Patrick and Alayna! All very professional and friendly.

Our whole experience with Power NW was excellent. It began with our sales rep Dan who scoped the system to maximize our system efficiency, to our project manager Lance who managed all the planning, through to the professionalism of the install team. One installer, Nick went above and beyond. While prepping our roof for the install, he swept moss off the whole North side of our roof even though it was not having panels installed there. He even cleaned up all the moss that fell in the neighbors yard. I was planning on doing that myself after they were complete but this is the kind of service that Power NW provided. I would recommend Power NW and especially Dan, Lance, and Nick to anyone looking for a solar partner.