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Solartime USA Inc - Profile & Reviews

Solartime USA is a family-owned and operated company. Started in 2009 by Paul and built to help as many homeowners get access to Solar Energy and help our beautiful planet at the same time. Our biggest focus is THE BEST CUSTOMER SERVICE. Our customers buy systems that generate energy for decades, so we carefully choose high quality and reliable equipment to assure they are forever-happy with their purchase! We truly care for an ever single one of our customers, and they can attest to that.
It is not just about the sale! Professional design, efficient installation, and post-installation service are what's MOST important!
With Solartime you are sure, you will not be never be left alone!
Check us out here:
https://www.solarreviews.com/installers/solartime-usa-reviews/
https://www.bbb.org/us/tx/richardson/profile/solar-energy-equipment-dealers/solartime-usa-llc-0875-90905998
www.facebook.com/solartimeusa

40 reviews

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  • "1 year later and loving it!"

    Reviewed Oct 21, 2020

    It's officially been 1 year since I had my solar panels installed. The initial install was a little rocky because the company was so busy with installs. But through it all the folks at Solartime were wonderful. I get excited to receive my energy bill every month so I can see how much I DON'T owe. It's great! What has impressed me the most though, is that this past month when I changed my internet in my home, I completely forgot about the solar needing to have internet access. Within 2 days of the internet change, I received a call from SolarTime asking if everything was OK and letting me know they could no longer monitor my system. WOW! I know they told me they would constantly be monitoring it, but to have them make good on that promise blew me away. Not only that, but one of their employees came out to help me reconnect the solar to the internet since I couldn't remember how to do it myself. That is outstanding Customer Service right there. Going Solar with SOLARTIME USA is Absolutely without a doubt one of the best decisions I have made.

  • "I finally felt comfortable making the change to solar"

    Reviewed Oct 21, 2020
    "I finally felt comfortable making the change to solar"

    Reviewed Oct 21, 2020

    I have been thinking about solar for years and in other homes I have owned. I even looked into it a few times. I had begun looking again when I was approached through Costco about going Solar. I began doing research and decided that the company that approached me was not for me. All companies had looked at felt high pressure, or didn't want to set up the system or where not as open with their responses as I would like. Several of them wanted me to complete a installation contract before getting a quote. I signed one and submitted the cancellation almost immediately as it made me feel like something was not right. Then I found SolarTime USA.
    This has actually been a really positive experience. Jason DeFreese was my sales contact and was very open to my questions, prompt with his responses, and I was able to verify everything that he told me about going solar. There was no high pressure tactics and I didn't have to sign a contract to get my quote. I decided to go solar and they handled all of the paperwork. Jason put me into contact with Dora my scheduler and she kept me informed of everything. The installation crew came and I am very particular about my home but they were very courteous, respectful of my home, and did really good work. This has been a great experience and I am very pleased to have gone with SolarTime USA. I hope this will be the same in 5 years, but as of now this has been nothing but an exceptional experience.

  • "So excited about our new system!"

    Reviewed Oct 13, 2020
    "So excited about our new system!"

    Reviewed Oct 13, 2020

    We just signed the final contract with Solartime USA! We are very excited about this project coming along. We purchased two electric cars this past year so we are even more excited about no more stops at the gas station! Solartime so far has been the most competent company we worked with. My husband is an engineer so he asked a million questions, and all of them were answered by our representative. Some companies just gave up! Which is mindblowing to me!
    We got approved for financing last week, and now they are working on the permits and Dora is taking care of our HOA.

    Our main reason for going with Solartime is their reviews, and definitely no pushy sales reps!

    We will update this review after the install.

  • "Superb Quality and Knowledge"

    Reviewed Oct 09, 2020

    Solartime has done a large number installs ranging in all sizes, and this experience shows when you work with the company from start to finish. Whether you have fully researched and know exactly what you want, or you are just starting the process they will have something to offer you in the way of guidance and you can expect that through the entire process they will give you a solid detailed explanation of the work to be done and what to expect from your system. I highly recommend them.

  • "Awesome company!"

    Reviewed Sep 24, 2020

    Solartime has been a great company to work with. They have treated us like family from the beginning of the process and continue to do so after the installation! Very friendly, and reliable. Would recommend them to anyone!

    Martyna Kowalczyk
    Installer
    Response from Solartime USA Inc
    Responded Sep 24, 2020
    Response from Solartime USA Inc
    Responded Sep 24, 2020

    Thank you Glenna! You are family :) we are so happy to have you in our Solartime USA family, it's people like you guys that make what we do extra special :) Thank you for the great review!

  • "Loved my experience with Solartime"

    Reviewed Sep 01, 2020
    "Loved my experience with Solartime"

    Reviewed Sep 01, 2020

    Solartime performed the project in time framed promised, using top performing equipment for our house. They handled the entire job, including initial consult, design, home visit, permitting, installation and post installation service very well. Very knowledgeable and professional company. Would recommend them to everybody!

    Martyna Kowalczyk
    Installer
    Response from Solartime USA Inc
    Responded Sep 24, 2020
    Response from Solartime USA Inc
    Responded Sep 24, 2020

    Thank you so much for your review, we strive to complete our projects in a professional and timely manner. We love our customers and want them to be happy, thank you for letting us know that we hit the mark, and welcome to our Solartime USA family.

  • "Would recommend"

    Reviewed Sep 01, 2020

    Our system was not installed by Solartime, but they have serviced it for us after our system stopped working in May. The company that installed our system never got back with us on coming out and fixing it. Gregory came out and remedied the issue while being on the phone with the company that makes this inverters. They were very professional. Came out on time and fixed everything so our system is producing again after being down for 3 weeks! Will definitely recommend them to our friends and when we are ready to expand the system we will go with Solartime this time!!!

    Martyna Kowalczyk
    Installer
    Response from Solartime USA Inc
    Responded Sep 24, 2020
    Response from Solartime USA Inc
    Responded Sep 24, 2020

    Thank you so much for your review!!! We are so happy that we could help you get your system back up and running. This is one of the reasons we tell potential customers to go with a local company, if/when there's a problem we can come out quick and fix it.
    We're so happy we got to meet you and we'll be ready to help you with your expansion. :)

  • "Very happy with my system and service"

    Reviewed Sep 01, 2020
    "Very happy with my system and service"

    Reviewed Sep 01, 2020

    Team at Solartime has been very professional from the initial call. I am very happy I went with this company. They are local and very reliable. Last Sunday after the storm, my inverters turned off, and they responded within hours. I am just happy I can rely on them when the system needs fixing. The bills are great. July bill was $23 compared to a few hundred last year. Thanks guys!

    Martyna Kowalczyk
    Installer
    Response from Solartime USA Inc
    Responded Oct 06, 2020
    Response from Solartime USA Inc
    Responded Oct 06, 2020

    Thank you so much for this awesome review! Our customers are part of our Solartime family, we try our best to take care of our customers and address any issues that may arise, I'm happy we are meeting our goals! I'm even happier we are helping you save with solar! Thank you for being part of our Soalrtime family!

  • "Great and professional company to work with"

    Reviewed Aug 13, 2020
    "Great and professional company to work with"

    Reviewed Aug 13, 2020

    Solartime has been awesome! Greg and his guys installed 29 solar panels, each one is 385 watts. This should be plenty to cover my whole bill and even a bit more. The consultant helped me design a system that will allow my in-laws to lower the air to 74 in summer from 79! So they are so excited, and so am. One of the primary reasons for our family to do it was the tax credit, which we got in full the first year. We did pay cash so that was a nice money in last June! We really enjoyed working with Solartime. My wife was hesitant due to the upfront cost but after the rep explained how we are already spending the money it was a no-brainer. If you have the ability to work with these folks do so, you will not regret it! They are awesome!

  • "The best company"

    Reviewed Aug 13, 2020

    We just recently installed a 26 kw system on our new house in Lucas. We put panels on the back of our home as well as on a small ground mount system in our backyard. We have 1 electric car, a pool and our home is 3,500 sq ft. So we use a lot of electricity. Our bills when we moved in in March were March -$180, April -$214 and May and June $377, $398... now our bills are close to $50 and based on what Jason calculated we should start creating a credit with our electric company in the fall. I will try to add the pictures of the bill. The HOA was fast to approve the request, city of Lucas took a bit longer, Dora kept us updated. She was checking with the city. The install team was fast, very clean and professional. Inspection passed within a day or two after they finished. And now we are building credit with green mountain and are very excited about it!!! I would recommend SolarTime to anyone, and our neighbors are already looking into it too with them.
    Dora, Gregory, Jason, Alice and Martina all took amazing care of us and We could not be happier with our new home and green power.

  • "Very professional and nice company"

    Reviewed Aug 12, 2020
    "Very professional and nice company"

    Reviewed Aug 12, 2020

    I had my ground mount built at the end of the year. I didnt want to put anything on my new roof and since the space allowed, i decided to go for the ground mount. My bills look amazing now and I am a very happy solar owner. The company did an amazing job from the start to the end. We had some internet problems at the beginning - the monitoring app was loosing the production data but after troubleshooting we figured out all the problems and now I have no issues! All data is always there and I am just looking at it any time I get a chance comparing and calculating - my new toy! I recommend Solartime USA to anyone!

  • "Love my system!!"

    Reviewed Aug 12, 2020

    I installed my system in 2018 - it is a 7.2kW and I couldn't be more happy!! My roof wasnt perfect for the panels but after explaining to me exactly what we could do, we put some on the north and all we could fit to the south. I was a little worried because as Jason explained the south is the best side, i wasnt sure if the bill will be covered as expected. After few months I started seeing that my bill was getting lower and lower!! Now, after knowing how much I am saving I am thinking to add a panel to get rid of my water bill ha! The whole family is great! Very responsive and helpful! I am so glad i picked them!

  • "Happy Customers"

    Reviewed Aug 12, 2020

    We are very pleased with our solar system. We have over 30 panels and it is working just as quoted. Very pleasant and responsive company to work with. We would recommend them to anyone. Thank you again!

  • "Pleased with our 7.7 KW System"

    Reviewed Aug 12, 2020

    Very pleased with the experience. I installed a 7.7 system in 2018 and every since then we paid only two electric bills one after January of last year because the weather was pretty bad, but the bill was only $33 compared to hundreds of dollars we paid before. And another bill was in June of 2019 and it was $17... so pretty much nothing! We installed Axitec panels paired with SMA inverter, and Solartime also added optimizers which help with shading on my west portion of the roof. I am able to monitor the system on the app on my phone. The install team was great, they arrived on time and were done after a day. The rep who sold the system was very professional and we were able to connect on other topics than just solar. I am a huge college football fan too! Overall had awesome experience with the staff at Solartime and we are recommending them to all our friends!

  • "Happy Solar Owners"

    Reviewed Aug 12, 2020

    I really enjoyed the experience we had with our new family, Solartime! They made us feel very confident in going solar. The process was very smooth, and even though we had lots of trees around the house, that were shading our roof area, their team cut the trees for us. That allows us to produce more electricity. The Tax credit process was very simple too, and Martina was helping us fill out the paperwork. She is a sweetheart! Our system was installed in 2017, and they still check on us every few months to make sure everything is working right. I appreciate that the most in going solar with SolarTime. I am really happy with our low electric bills, and cannot imagine going solar with a different company. They made me feel comfortable and did not push anything!!!

  • "Could not be more satisfied!!!"

    Reviewed Aug 12, 2020

    Our electricity bills were running very high. After installing solar panels, we only deal with basic minimal charges from the electric provider. Solartime team was very professional in the whole process and we would use them again if we had to.
    We highly recommend Solartime.

    Martyna Kowalczyk
    Installer
    Response from Solartime USA Inc
    Responded Sep 24, 2020
    Response from Solartime USA Inc
    Responded Sep 24, 2020

    Thank you so much for your review, we love helping customers eliminate or reduce their bills. We appreciate you very much, and we're so happy to have you as part or our Solartime USA family :)

  • "Great Service, low bills!"

    Reviewed Aug 11, 2020

    We decided to look into solar for our new home. We plan to stay here for at least 10 years or until our kids go off to collage. We decided to look into solar because we knew that the tax credit will be decreasing, and we also wanted to start paying it off. We interviewed 5 companies ( most of them local, one from Cali) and we found that all prices and system sizes ranged a lot. SolarTime was one of the companies who explained to us exactly how the system is build and tailored to our electricity bills. We are with CoServ so we don’t have a choice to use any other electric company. From the beginning it was explain to us that if we use 14,000 kWh per year and weca offset roughly 80% of our usage we will need a system that will generate 11,000 kWh per year. Our roof is mostly directed towards west, so we used both west and south to maximize the generation. It was actually a very interesting process getting to know the back end of the system design. We were able to play around with the panel location so that we both like the way it looks but it also makes financial sense. The system SolarTime installed for us is 8 kW, we used QCELL panels with SMA inverter and power optimizers. We felt comfortable knowing the company that makes them has been in business for over 40 years. Our system has been working since October of 2018 and the highest bill we had was $45 which is very little compared to what we used to pay in our previous home ( $200/300 in summer). We also were able to get a CoServ Rebate. Throughout the process SolarTime has been extremely helpful, and they made us understand how it all works. My wife especially was very confused as at the beginning all these other companies were offering systems bigger than 10 KW. SolarTime keeps checking on us actively, they send us cards and one time that the system turned off they cam the next day and fixed it, and sent us a small check for the power we did not produce that one day. We are very glad we went solar when we did and recommend SolarTime to all our family and friends!

  • "They treated us like good friends"

    Reviewed Aug 03, 2020
    "They treated us like good friends"

    Reviewed Aug 03, 2020

    I really enjoyed working with Solartime to install my system a few years ago. From their no-pressure sales pitch, to the way they addressed my concerns and questions, to their pride in their design and installation work, I was impressed with the company and its people. We still keep in touch with Martyna, who runs the business. She's always treated us like good friends. We are pleased to be a part of the Solartime "family". Please note that the only reason I gave Solartime a Value rating of 4 stars is that they weren't the cheapest bid of the ones we collected. But, overall, I think they were the best company we could have worked with, and I would use them again in a heartbeat.

    Martyna Kowalczyk
    Installer
    Response from Solartime USA Inc
    Responded Sep 04, 2020
    Response from Solartime USA Inc
    Responded Sep 04, 2020

    Thank you so much for your review, we are so very happy to have you as part of our Solartime family. We truly value you and look forward to many more years together :D

  • "Best Solar Company Around"

    Reviewed Jul 29, 2020

    I went Solar in Sept 2019. Best Solar company in my opinion. Locally based in NTX. I shopped around with 15 different solar companies and they were the best and I went with them.

    PROS:

    -Great communication.
    -Willing to beat competitions prices.
    -Wonderful sales team, treat you as a person and not a dollar sign.
    -Present several easy to understand proposals to consider.
    -Continue to keep in contact a year after install rather than never hear from them again once you sign the paperwork.
    -Incentives to get neighbors and family to sign up are very generous.
    -Throws quarterly customer appreciation events like bowling.
    -Willing to throw neighborhood parties to get you referrals to help pay off your system quicker.

    I haven't had one single negative issue with them to date.

    Martyna Kowalczyk
    Installer
    Response from Solartime USA Inc
    Responded Jul 30, 2020
    Response from Solartime USA Inc
    Responded Jul 30, 2020

    CRSelah, thank you for your message :D We love having you around and helping with anything! We look forward for more years to come together :D

  • "Very Happy I went with Solartime USA!"

    Reviewed Jul 20, 2020
    "Very Happy I went with Solartime USA!"

    Reviewed Jul 20, 2020

    Solar and Solartime USA is a must! I just had panels installed in Jan and haven't had a bill since Feb. Solartime USA has some great customer service, is like a family and were the only ones when I initially called several companies for estimates that were aware of the Allen restrictions! (which have recently changed)

    My monthly bill is $24.44 a month (so far Feb-July) for net metering, taxes and fees since.

    The big thing is to verify with your current electric company (or search for a new one) they will apply 1 for 1 credits on buy back. I peeked (before this summer) about 1200 kWh credits.

    Martyna Kowalczyk
    Installer
    Response from Solartime USA Inc
    Responded Jul 21, 2020
    Response from Solartime USA Inc
    Responded Jul 21, 2020

    Mr. Pantoja, we are so happy to have you as a part of our family! That's so awesome you already have credits!
    Thank you so much for your words, it means a lot to us! :)

  • "Friendly Company"

    Reviewed Jul 07, 2020

    I am very pleased with the solar panel job done by Solartime USA. I researched 15 companies before choosing them and I am happy I did. Currently I am with Green Mountain energy and getting 1:1 net metering. It’s been 6 months since the instal and I am getting credits to my account every month.

    Martyna Kowalczyk
    Installer
    Response from Solartime USA Inc
    Responded Jul 07, 2020
    Response from Solartime USA Inc
    Responded Jul 07, 2020

    mpharesdo, I am so happy to hear that you are getting credits already! :D That's such a good news! I hope you will be as happy as you are for many many years :D

  • "Great experience!"

    Reviewed Jun 28, 2020

    I got my panels about two years ago, and I had the best experience. Great family owned company that truly cares about its customers. They explained the whole process to me. Now i am benefitting from super low electricity bills too.

    Martyna Kowalczyk
    Installer
    Response from Solartime USA Inc
    Responded Jun 29, 2020
    Response from Solartime USA Inc
    Responded Jun 29, 2020

    Thank you so much for your review!!! We are so happy we were able to help you save on your energy costs! We love having you as part of our Solartime USA family.

  • "Solartime USA Experience"

    Reviewed Jun 28, 2020

    Solartime USA is a family owned company and it shows. Their “salesman” visited us last year and provided us with information and answered all our questions. There was no hard sales pitch, just information.
    The installation took longer than expected because of some challenges they encountered and the high temperatures. But they got it done right – very professional. We are very happy with the install. We even had them put in a solar water heater for our pool.
    They’ve come out twice to fix things – one was a lightning strike to one of the boxes on the roof. Nothing in our house was damaged. I don’t know if their equipment actually protected our electronics or not. They also came out to fix a water leak. Both repairs were done promptly and we are very satisfied.
    We were very happy to enjoy our pool earlier in the year. Since our system was turned on in September 2019 until June 2020, we have over a $600 credit with our electric company. Very happy customer and highly recommend them.

    Martyna Kowalczyk
    Installer
    Response from Solartime USA Inc
    Responded Jun 28, 2020
    Response from Solartime USA Inc
    Responded Jun 28, 2020

    Thank you so much for your review and for being part of our Solartime USA family! We are so happy when we can help you achieve your energy saving goals and to see you have a $600 credit is awesome to know!!! Our goal is to add family members aka "customers" :)

  • "They've been great!"

    Reviewed Jun 27, 2020

    We installed our system in May 2019 and have been very happy with our decision to go solar AND work with SolarTime. The team is very responsive and professional and keeps engagement with clients over time. I've referred them to multiple friends and they have had all had great things to say about SolarTime. As solar continues to evolve I expect this team to reach out to clients to inform them of any new changes in technology or energy policies in our respective cities to ensure we're getting the most out of our systems.

    Martyna Kowalczyk
    Installer
    Response from Solartime USA Inc
    Responded Jun 28, 2020
    Response from Solartime USA Inc
    Responded Jun 28, 2020

    We absolutely LOVE how much you spread the word about Solartime USA, it's customers like you that make our business a success. We appreciate you and your family very much, and we most certainly will keep you in the loop and as we learn about improvements we will pass on that information. Thank you again :)

  • "Great company and staff!"

    Reviewed Jun 27, 2020

    I am so happy with the solar job they did for my house! The installation guys always kept me informed on the process and were so nice! Appreciate you guys! Thank you!

    Martyna Kowalczyk
    Installer
    Response from Solartime USA Inc
    Responded Jun 28, 2020
    Response from Solartime USA Inc
    Responded Jun 28, 2020

    We appreciate you and your family! Thank you so much for your review and for being part of our Solartime USA family.

  • "Awesome team that keeps on giving after the installation!"

    Reviewed Jun 25, 2020
    "Awesome team that keeps on giving after the installation!"

    Reviewed Jun 25, 2020

    We are very pleased with our decision to go with Solartime for our solar needs! We actually were contracted with a different company and their service was so bad even before we got the installation we decided to cancel and go with Solartime! The comparison of the two solar companies was not even close! Solartime treated us like family, answered all our questions and even helped with a rebate our city was offering! The other company didn’t even know about the rebate offer! Solartime does the legwork, has valuable information and is head over heals above the other solar company we were talking with. We are so pleased beyond words that we chose Solartime!
    We don’t work for them or get anything for this review... that’s how well we like this company!

    Martyna Kowalczyk
    Installer
    Response from Solartime USA Inc
    Responded Jun 25, 2020
    Response from Solartime USA Inc
    Responded Jun 25, 2020

    You are family!!! We love hearing from our Solartime USA family, thank you so much for this amazing review! It's families like yours that make our company what it is. Our passion is to help our customers go solar with honest information, regardless of what the ultimate decision is so it's really good to know that you felt treated well and you got honest answers. Thank you!

  • "Go solar only with Solartime USA!"

    Reviewed Jun 25, 2020
    "Go solar only with Solartime USA!"

    Reviewed Jun 25, 2020

    We have been interested in going solar for a while. After meeting the Solartime USA representative at Earth X and upon completing their free estimate, we decided that this company really cares about keeping their customers happy and does a great job as well. We decided to go with them and couldn’t be happier. Any concerns we had they quickly addressed and corrected them to make sure we were fully satisfied. They truly went above and beyond to make sure that we had a great experience. We would recommend them to anyone and really appreciate how easy they made the process! The installation crew was professional and did an outstanding job finishing the project and making it look perfect. Financing was simple and they offer help obtaining but you can definitely come in with your own financing as well. Recommend them 100%!

    Martyna Kowalczyk
    Installer
    Response from Solartime USA Inc
    Responded Jun 25, 2020
    Response from Solartime USA Inc
    Responded Jun 25, 2020

    Thank you so much for your amazing review! We appreciate your review and being part of our Solartime USA family. It's families like yours that make all the work worth while :)

  • "Great Company, great service!"

    Reviewed Jun 25, 2020

    My wife was the driving force behind us going solar, I was skeptical because I'd heard people had bad experiences with other solar companies, and I really didn't want the solar panels on our roof. The prospect of saving money on our electric bills was nice of course, but was it going to be a hassle? Well, my wife found Solartime USA and the entire experience to this day has been fantastic! The company took care of everything, and Jason was never bothered when I had a question, or when I had a concern. He always assured us that he wanted us to be happy and totally understand every aspect of the process. He was a man of his word, this was the simplest process ever. Solartime USA took care of everything, we are now proud owners of a beautiful ground mounted system and we have been happily saving money, Solartime continues to stay in touch with us, sending cards, even calling to let us know that one of our inverters lost the WiFi connection for monitoring. This company is amazing, I highly recommend them!

    Martyna Kowalczyk
    Installer
    Response from Solartime USA Inc
    Responded Jun 25, 2020
    Response from Solartime USA Inc
    Responded Jun 25, 2020

    Tyriq, we are so grateful for your family, doing business with you all has been amazing! We are so happy to call your family part of the Solartime USA family! Thank you for this awesome review!

  • "Best decision ever!!!"

    Reviewed Jun 25, 2020

    We have been Solartime USA customers for a little over two years now. We knew we wanted to go solar, but we were nervous about finding the right company, and we worried about what it would take to actually go solar, how much running around would it take, where to start. To top it all off we are in an electric co-op so we didn't know how difficult it would be, or if it would even be possible. We did research online that really didn't help much, we had one company come out just to tell us that they do not know how to deal with a co-op, so we thought everything may come to a halt right there. Then we found Solartime USA, when I say this was the easiest thing ever, I mean it was the easiest thing ever!!! Jason came out and took all of our worries away, he was very knowledgeable and assured us that they would take care of everything...and they did. We ended up getting a beautiful ground mount, all of our questions along the way were answered, we had none of the leg work, they took care of everything! Here we are two years later, happy customers literally! We feel like part of the family, we have been to customer appreciation events, we get Christmas cards etc, the customer service is beyond what you could expect. We highly recommend Solartime USA! Honest, family owned and operated, along with good old-fashioned business practices. Companies like Solartime USA are hard to find these days!

    Martyna Kowalczyk
    Installer
    Response from Solartime USA Inc
    Responded Jun 25, 2020
    Response from Solartime USA Inc
    Responded Jun 25, 2020

    Thank you so much for this awesome review! We appreciate your family so much! It's always great to see you all. Knowing we were able to help you go solar without any stress means a lot. Thank you for continuing to spread the word!

  • "Great customer service"

    Reviewed Jun 25, 2020

    I have been with SolarTIme USA for two years now. My husband and I converted our 50 year old farmhouse to solar energy and haven't been happier. We encountered a few challenges getting this farmhouse up to code and fully integrating modern technology, but SolarTIme was patient with us and worked to resolve all of our issues in a timely manner. Their customer service is exceptional and they make the customer feel like they are part of a family.

    From the start, they worked with us one-on-one to design a system that met our energy needs based on past usage, handled all of the paperwork online (all we had to do was sign and submit), and sent the friendliest install crew to build our ground mount. Poor guys installed in the summer heat and did so with a smile.

    We are constantly getting updates and messages from their service rep. They make an effort to stay connected with their clients and make sure the system is working as it should. When we have had an issues, they gave it their full attention until it is resolved.

    My only regret in going solar with SolarTIme is not doing it sooner.

    Martyna Kowalczyk
    Installer
    Response from Solartime USA Inc
    Responded Jun 25, 2020
    Response from Solartime USA Inc
    Responded Jun 25, 2020

    Thank you so much for your awesome review Kelly! We are so fortunate to have you and your family as part of our Solartime USA family. We are happy that we are able to make you feel like part of the family, because that is exactly what we see you and our customers as. Thank you for allowing us to help you go solar!

  • "Happy Customer since 2019"

    Reviewed Jun 24, 2020

    Solartime installed my system in December 2019, right before the tax credit went down from 30% to 26%. I spoke to Martyna and she was very helpful throughout the process. We were very skeptical from the beginning and it took us some time to make the final decision, but Martina never pushed just provided us with information, and calculations showing how much we will save and when. We are financing our system, and our monthly payment is slightly lower than our bill, so we are already saving a few dollars a month, but my wife is glad she wont have to worry about new oncor contracts that we will have to look for to avoid increasing cost every year. Last reliant contract we were with increased from 12 to 14 cents... the installation was smooth, Greg was the team lead during the day, and he is just so personable! He had to come back the next day to finish setting up my monitoring and solar sense and we really had amazing conversations. it was just like dealing with normal everyday people, which is what we are looking for with my wife working in sales our whole life. We are very happy with our decision and will be recommending solartime to all of our friends! they also have a wonderful referral program which will help pay off our system faster!

    Martyna Kowalczyk
    Installer
    Response from Solartime USA Inc
    Responded Jun 25, 2020
    Response from Solartime USA Inc
    Responded Jun 25, 2020

    David, thank you so much for your awesome review! We are so happy we were able to help you go solar and that your experience with us was great. We are certainly happy to have you as part of our Solartime USA family!

  • "Solartime Solid Installation and Customer Focus"

    Reviewed May 20, 2020
    "Solartime Solid Installation and Customer Focus"

    Reviewed May 20, 2020

    We spent $40,330 on a 15.2 kWp system containing 38 400W Hanwha Q400 silver frame panels, 38 TS4-R-O power optimizers, 2 SMA Sunny Boy SMA inverters, mesh squirrel protection, Solar Sense energy usage and a solar generation monitor. After 26% tax rebate that should work out to $29,844 that I estimate should pay itself off in 7-10yrs. Production guarantee is 21,200 kWh initially and falls off to the manufacturers production warranty of 85% at 25 years. My current yearly usage estimate is ~17,000 kWh, so we are 125% solar for electric (enough excess to support a future electric car for our next vehicle upgrade). One important feature of Solartime production guarantee is extending beyond the 12yr manufacturer's product warranty to 25yr (provided they are still in business). Higher production warranty panels like the smaller 350W LG were more expensive for a 92% production guarantee (compared to 85%), but the geometry of the house did not allow more panels on our maximum efficiency faces of our steep pitch roof (up to 45 deg). The larger 400W panels allowed for a higher production guarantee that was $5,000 less than competitors. My sales rep, Jason, was very knowledgeable and went above and beyond the competitors in providing detailed and timely responses to my technical questions. Dora made sure scheduling and follow-up went smoothly while Martyna followed through with an onsite visit and personal touch. On the installation, Greg, Ziggy, Mo, Joel, and company were professional, flexible, friendly, and had attention to detail in completing everything to my satisfaction as I added a number of modifications throughout the install. Alicia in technical support went above and beyond in responding to my numerous text messages and provided access to more system monitoring for my technical interests which was really helpful in my monitoring the initial installation and working through intermittent panel communication outages as the system synced up with my wifi over the first week. The power optimizers allow single panel control/monitoring on the string inverter to provide benefits similar to micro inverters. While the Solar Sense monitor took a couple of extra visits to get working, that has been an invaluable way to monitor energy usage and solar production in real time (highly recommended). I switched to Green Mountain Energy because of their unlimited one-for-one energy credits with their net-metering, so the excess credits are used to pay for our usage at night and during summer when we consume more than we produce with summer AC. ONCOR came out and set up the net metering after the installation and the final city inspection, and it took about 1 week before the net metering changed from estimated to actual on the numbers reported to GME and SmartMeterTX.com (extremely useful site showing last two years of energy usage and includes solar excess sent back to grid with net metering). The solar business in the Dallas area is competitive and iooks like there are many good options. I've been impressed with Solartime's consistent quality of work and customer-oriented focus and cost-effective solutions with their larger less-expensive QCELL 400W panels, though there is a slight trade off with energy efficiency at the end of 25 yrs with the QCELLs. Solartime's 25yr production warranty is a strong selling point worth comparing to other estimates. Everything is working great, and I recommend adding them to your list of bids if you are installing solar around the Dallas area.

    Martyna Kowalczyk
    Installer
    Response from Solartime USA Inc
    Responded Jun 25, 2020
    Response from Solartime USA Inc
    Responded Jun 25, 2020

    What an amazing review! Thank you so very much, we are so happy to have you as part of our Solartime USA family. Your review is very helpful in giving great detail, we certainly appreciate you taking the time out of your day. We strive to do a great job for our customers and it's great to know when we succeed, thank you!

  • "Great product, great business!"

    Reviewed May 05, 2020
    "Great product, great business!"

    Reviewed May 05, 2020

    I decided to go solar to help the planet as well as help my pocketbook. I requested information from several companies before a neighbor referred me to Solartime. Once I met with the Solartime team, I was convinced they were the right choice for me! From sales to installation to follow up, every promise was kept. I've had my system for several years now and haven't had any issues. I highly recommend Solartime to anyone who is considering going solar!

    Martyna Kowalczyk
    Installer
    Response from Solartime USA Inc
    Responded Jun 25, 2020
    Response from Solartime USA Inc
    Responded Jun 25, 2020

    Thank you so much for your awesome review! We love the great relationship we were able to build with you and your family, past the purchase, it's customers like you that are the foundation of our company and philosophy.

  • "We highly recommend Solartime USA"

    Reviewed Apr 30, 2020
    "We highly recommend Solartime USA"

    Reviewed Apr 30, 2020

    Solartime came to our home with a mock-up of a solar panel installation on our roof, so they obviously did some advanced engineering prior to their visit. Jason was extremely knowledgeable and explained the benefits, as well as answered our questions. Financing was extremely simple, plus the 30% tax credit made the decision to proceed easier.

    Solartime took care of all permitting, as well as getting HOA approval. Installation took 1 day, with all 36 panels on our south facing roof. Installation is very clean, with no visible cables. The inverter installation and conduit runs are also well done - we've received compliments from certified electricians on this part of the installation. For maximum savings Solartime also installed additional attic insulation and replaced all lights with LEDs at no additional charge.

    We did have to change our electric service provider from Cirro to Green Mountain to get the maximum benefit of the solar installation, another recommendation from Solartime. We have not paid an electric bill for over 1-1/2 years.

    We are extremely happy we chose Solartime for our solar panel installation and highly recommend them.

    Martyna Kowalczyk
    Installer
    Response from Solartime USA Inc
    Responded Jun 25, 2020
    Response from Solartime USA Inc
    Responded Jun 25, 2020

    Thank you so very much for this awesome review! We aim to help our customers save money and help save the planet, most importantly we want our customers to be happy and be part of our Solartime USA family. It's nice to know we were able to make the process easy, and make you energy independent!

  • "LOVE being part of the SOLARTIME family."

    Reviewed Apr 30, 2020
    "LOVE being part of the SOLARTIME family."

    Reviewed Apr 30, 2020

    We have been on Solar since late 2018 - we chose SOLARTIME after interviewing 9 different companies and our decision was based not only on price (they were not the cheapest) - but they have the Best warranty and customer service! We are TRULY part of their family now- we have spoken to the owner and all the staff personally and on first-name basis. Their team were all amazing during installation and we are thoroughly pleased with our system! It is even beautiful on our house! We have been trying to get several of our family members to get solar with them as well!

    Martyna Kowalczyk
    Installer
    Response from Solartime USA Inc
    Responded Jun 25, 2020
    Response from Solartime USA Inc
    Responded Jun 25, 2020

    We love having you as part of our Solartime USA family, thank you so much! We do look at our customers as family members that we can help, so it's great to know that you do see yourself as part of the family...Because you are :) Thank you for this awesome review!!!

  • "Top Notch Service"

    Reviewed Apr 30, 2020

    I have been very happy with Solartime! They did what they said and my solar works as advertised. I got an estimate from four company's. I felt more comfortable with Solartime and they have not let me down.

    Mike Adams
    Melissa Texas

    Martyna Kowalczyk
    Installer
    Response from Solartime USA Inc
    Responded Jun 25, 2020
    Response from Solartime USA Inc
    Responded Jun 25, 2020

    Thank you Mike! We are so happy to have you as part of our Solartime USA family, we pride ourselves in honest upfront service and we are so happy your felt comfortable with us! Thank you for this great review!

  • "SolarTime USA"

    Reviewed Apr 29, 2020

    Attention from SolarTime personnel was excellent. The installation crew did an excellent job with a difficult ground mount. We recently had a problem, and their customer support was timely and effective. I have no hesitation in recommending them to friends and neighbors!

    Martyna Kowalczyk
    Installer
    Response from Solartime USA Inc
    Responded Jun 25, 2020
    Response from Solartime USA Inc
    Responded Jun 25, 2020

    Thank you very much for taking the time our of your day to give us this great review! We appreciate you and we are so happy to have you as part of our Solartime USA family! We certainly try to address any issues that may arise in a timely and effective manner, and are happy we were able to resolve the issue. Thank you for continuing to recommend our company, that's what our company is built on.

  • "Completely pleased with my Solartime USA relationship"

    Reviewed Apr 29, 2020
    "Completely pleased with my Solartime USA relationship"

    Reviewed Apr 29, 2020

    From the first day hearing from Solartime in answer to my inquiry, I have been completely pleased with the results of our relationship. Of course, saving money on home energy was what attracted me, and I have not been disappointed in this regard. Also, for the few times I had questions about my solar system, the people at Solartime have always been highly responsive in providing answers. This is a great group of people.

    Martyna Kowalczyk
    Installer
    Response from Solartime USA Inc
    Responded Jun 25, 2020
    Response from Solartime USA Inc
    Responded Jun 25, 2020

    Thank you for your great review Brian! We are so happy to have you as part of our Solartime USA family. We think you are great too ;) It's awesome to know that we were able to make you a happy customer, that is our aim every day!

  • "Solartime installation 1832 East FM 552 Rockwall"

    Reviewed Apr 29, 2020
    "Solartime installation 1832 East FM 552 Rockwall"

    Reviewed Apr 29, 2020

    Excellent installers. Beautiful installation. Excellent at following up for any needs

    Martyna Kowalczyk
    Installer
    Response from Solartime USA Inc
    Responded Jun 25, 2020
    Response from Solartime USA Inc
    Responded Jun 25, 2020

    Thank you so much for your review Dwight! Thank you for being part of our Solartime USA family. We are happy to know we hit the mark we set ourselves every day!

  • "Amazing Company, Awesome Experience!!!"

    Reviewed Apr 29, 2020
    "Amazing Company, Awesome Experience!!!"

    Reviewed Apr 29, 2020

    We really wanted to get solar panels but we didn't know where to start, we didn't want to fall victim to fraud and we didn't know how difficult the process would be. We had worries about having to try to find offices and papers and a bunch of run-around. When I tell you this was the best experience!!! We had one company contact us that didn't work with co-ops, but that person referred us to Solartime USA, that was the end of our worries! I don't care how many questions we asked, every question was answered (even if we forgot we'd already asked that question lol) our consultant was Jason, he was very attentive, really listened to our desires and like I said answered all of our questions. He made us feel at ease he was very honest and upfront about cost, the process and what all will be done. He and the company owner Martyna came out and flew a drone to see what the best location for our solar system would be. They came back with a couple of different designs ...all free of charge! Then we realized that the perfect location would be on our garage, but that garage is covered by some large beautiful old trees that we didn't want to cut down. So long story short we went with a ground mount that has perfect location and maximum output. The entire process was a breeze, we didn't have to contact anyone, didn't have to make any phone calls, get any permits or anything. Every step of the way was relayed to us, and Solartime USA's team took care of everything. This all happened two years ago, and this is where I wish I could give ten stars, believe it or not, we are still in contact with Martyna, we have met her family, we are not special or unique, that's what this company is about. We get Christmas cards, Easter and Thanksgiving cards...they have organized customer appreciation events. they go above and beyond to show their appreciation and make their customers part of the Solartime USA family. We love our Solar System and we love our Solartime USA family!!! We highly, highly recommend this company!!!

    Martyna Kowalczyk
    Installer
    Response from Solartime USA Inc
    Responded Jun 25, 2020
    Response from Solartime USA Inc
    Responded Jun 25, 2020

    You are just the best! :) We love all of our customers and you definitely have a special place in our hearts! Going solar is not just about signing the contract and then say bye bye to the company we want to be your friends for life! and we are sure we will!!!! You and your family are phenomenal for sure and we are lucky we get to work with you!

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We are a "bumper-to-bumper" solar company, we handle the entire project from initial consultation to finished product. We will meet with you in person or virtually via phone/video for a free consultation and design a solar system specifically for your needs. We employ all trades necessary for the installation and handle all permits necessary for your solar system to be able to be installed and running, such as HOA and City permits. We handle all inspections prior and after installation so all you really need to do is decide to go SOLAR! :)
Over 40,000 families and businesses in Dallas and around the world have put their trust in us and this is what keeps us going.

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  • Solar PV
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Established

2009

Solartime USA Inc Headquarters

1149 Rockingham Dr
#100
Richardson, TX
75080 US

Workmanship Warranty

Yes
25 year labor warranty
12-25 year parts warranty (depends on the panel manufacturer)

Affiliations

Panasonic Authorized Installer

Licenses

Electrical contractor - 33648

Insurance

Yes

States served by Solartime USA Inc

  • Texas TX