Cazeault Solar and Home

Terrible communication, they moved with the project on their own without asking me if I want to add or remove any panels. Sales person is very helpful until you sign the contract (gets commission), after that no updates, no schedule, install crew showed up suddenly one day without letting me know they are coming. Project itself without any consideration, whatever looks good on computer screen, and they didn’t do site survey! They didn’t realize that they are putting a panel directly next to furnace exhaust causing ice build up on the panel and it’s in the shade of it, nobody thought about to put it on the other sunny side, big lack of imagination and planning.

They said it'd take 4 months, it took about 2 years. They said I'd have one smooth set of panels, instead there are a series of senseless gaps that look bad and result in fewer panels. They said I'd generate a surplus but I don't generate anywhere close to their estimates. They said they'd fix the problem, never got back to me, and then said they'd take me to collections over the balance of the bill, which is less than the money lost due to the duration of the project, and the damage caused to roof by their installation.

Quote and sales process went smoothly. New roof, 34 panels, double Enphase battery back-up. Install took a year. To be fair, much of the delay was due to Andover, MA regulators, and we did add the battery back up after the original plan. System looks fantastic, and, to our delight, the Enlighten app has been showing consistent net export every month other than January. HOWEVER, National Grid has very different data and the electric bills keep piling up. Billing meter swapped out and tested. It is under review by Nat Grid, yet the huge discrepancy remains unresolved. Cazeault has been less than pro-active thusfar. I have a 6 figure investment (ok, 5 after tax rebate) which I thusfar regret I hope to amend this review more positively, but for now I'd seek an alternate vendor.

The quote for the panels was reasonable, but the salesperson never provided a quote for energy storage.