PosiGen New Orleans has broken our contractual lease agreement, but claims I broke the lease.
After more than seven years, the panels have not lived up to the hype touted by PosiGen’s sales force. In an email dated 5/18/2021; a representative acknowledged, via their online monitoring portal, that my average monthly savings was less than $23.00.
“We are truly sorry if your Solar sales agent misquoted your savings potential. Your average savings has been $72.72- $50 = ($264 yearly savings). We understand your disappointment and apologize for any inconvenience that we may have caused you.”
I was initially drawn to solar energy by PosiGen’s ads of monthly savings in excess of $100.00 and energy bills of $20.00.
During those seven years, PosiGen has only reached out to us twice. The first was an attempt to garner leads (additional sales). The second was after I stopped automatic payments when PosiGen refused to perform a required maintenance procedure. That maintenance procedure was simply a request to clean the panels. New Orleans has a very humid climate. After seven years, the panels are not producing the amount of energy required to substantiate a marginal energy savings. The accumulation of mildew, bird droppings, and pollution from the Chalmette Refinery has contributed to an estimated 70% reduction in solar output. The last straw was being told by a customer service rep that PosiGen would not clean the panels; and that I could climb a ladder to clean them myself. This reply was the catalyst for my request to remove the panels and terminate the lease.
Shortly after, I was contacted by a personable individual at my home. He proposed a solution that would bring my account into good standing and have the panels cleaned. I agreed to his proposal, however, when the scheduled cleaning did not transpire, once again, I stopped automatic payments. PosiGen’s response was to send out, unannounced, an individual who claimed he had come to clean the panels (clearly, an attempt at a CYA effort to document the service was offered). During the interim, the panels had been turned off, and were no longer actively producing energy. Despite PosiGen’s active monitoring, that didn’t stop billing with overdue charges (late fees).
Since my initial request, in July of 2020, four additional requests have been made to various PosiGen representatives to have the solar panels removed from my home. PosiGen’s response is to have their in-house lawyer intimidate me with legal actions. They insist I foot the bill for the solar array removal ($1,800.00), and an unearned past due balance.
A little research (web-browsing) indicates that I am not the first, and probably won’t be the last, to be defrauded by PosiGen. Bottom line . . . PosiGen may be a solution for some, but not for this guy!
PosiGen Account Contract Number: 223072