Solar O&M Provider
We are a team of engineers that have more than 30 years of combined industry experience. We approach each project based on its unique circumstances as we believe that one approach doesn't fit all, resulting in maximum energy savings at an affordable cost. We combine this with top of the line products, efficient and friendly customer service to offer one truly unique customer experience.
From beginning to end we have been very happy with the professionalism of Altair. The install happened as promised, on time and to our expectation. We would recommend Altair to friends and family. Very glad we went with a smaller local company vs giant corporate company.
I hoped to have good experience by selecting Altair Solar for my solar project. I did not. Therefore, my advice for anyone seriously considering contracting Altair Solar is to stay away from them. Here are the details.
1. I signed contract with Altair on 09/17 and was promised an installation in 6 weeks. It became 8 weeks, then 10 weeks. The actual installation started 12/7 making it almost 12 weeks. As of today 12/19 it's not finished yet.
2. The project papers are very far from reality. Although the contract calls for "Site Assessment Complete Site Evaluation & Final Measurements", it simply wasn't done. As a result the first thing I learnt on installation date, that my south roof cannot accommodate all planned panels. The magnitude of error was 2 panel widths short. Wow, it's not just a couple of inches!
3. As I found out Nader, Altair project manager about whom people spoke highly in their reviews, had left the company, and there was a new guy. My experience with this guy is not good. He behaves like a typical bad contractor: comes and goes as he wishes, doesn't deliver what he promises, does wrong inverter boxes installation, one of the boxes basically falling off the wall, and always asking for money.
4. Communications with the owner Khaled are broken. He can choose not to respond to emails, or give misleading statements. Here is the latest example of our correspondence:
Dec 16, 2018, 8:39 PM (3 days ago)
Khaled, The power panel is all done and approved. When are you coming to finish installation?
Dec 17, 2018, 3:51 PM (2 days ago)
Khaled, Please, respond to my request above. Sasha
Dec 17, 2018, 4:34 PM (2 days ago)
Hi Sasha, We are conducting the inspection either Wednesday or Thursday. I will let you know once it's scheduled.
What inspection? City? Your internal? Khaled, it's high time to finish everything.
No response from Alair so far... I still have no idea when I see the end of the road.
5. It looks like I'm not getting the project completed by Christmas.
6. I have no idea how good a bad my solar system will operate. Maybe it'd turn out even better than expected, I don't want to criticize Altair for that yet. I think I will come back to my review in 7-8 eight months. Right now with so much competition between solar installer, I recommend choosing another one.
Energysage is a lifesaver. I have been interested in going solar for several years, but it only took one bad sales presentation a few years back to turn me off. I was intrigued by being able to get multiple quotes via email without having to disclose my phone number.
After receiving my quotes, I had a few questions regarding micro inverter versus optimizers. I messaged two installers late on a Thursday evening expecting to get an answer back the next morning. To my surprise, about 15 minutes later I received an email response from Charlie Kim at Altair Solar. I ultimately signed with Altair for my solar install based on my experience with Charlie. He’s your man
It took approximately 2.5 months from the time we signed the contract to the time we received our permission to operate. The entire process ran smoothly. My project manager was Nader Elerab and I was always kept in the loop on what was happening next. When Edison came out to install my GMA, the electrician at Altair was out sick and the owner, Khalid Elsheref came out in his place to complete the solar connection.
All in all, I could not be happier with Altair and with going green. If you are considering solar, you definitely have to call Altair.
Altair Solar was one of the most talented and top knowledgeable companies I worked with when I was hunting for my solar installation. Both khaled and Nader were very instrumental in the process. They worked with me with all the details and helped me understand the values and technologies (which is important to me). Nader and team helped me with all of HOA's rules and regulation. we have submitted the forms and they assisted along the way. During the installation, Nader and Crew were on top of things. the installation went on time and on schedule. they were very meticulous, detailed and courteous. they have met most if not all of my requests and asks. Solar installation can be a difficult task but with Altair Solar and Nader's crew it went event less. thanks a lot. definitely recommend.
This was our second solar installation. After moving, one of the first things we did was get quotes for a residential solar system. We received four bids and talked to three companies. Not only did Altair offer us the best price, but we also received peace of mind that everything would be installed perfectly and that they value their customers and will do everything possible to take care of them and stand by their product. The owner, Khaled is an electrical engineer. He is extremely knowledgeable, experienced and easy to work with. His team was fast, efficient and thorough. In addition to installing the system, they processed all the paperwork with the electric company, scheduled and completed all the inspections and did an outstanding job of trouble shooting all the little issues that can happen with a new system until everything was functioning smoothing. I can't say enough great things about this company and all the guys who work there. They even fixed a roof tile that they did not break because they saw it when they were on my roof!!! Look no further, hire Altair Solar!!! You'll be happy that you did.
Khaled was professional from start to finish. We contacted a lot of other companies prior to Altair and they had very limited selection for solar panels or they were pricey for what they offered. Altair offered excellent pricing and had a good selection of solar panels for us to choose from. We are very pleased with the system we got (they also use micro-invertors!! Anyone into solar panels, this is the future!). They also worked around our schedule and was able to complete the job very quickly.
We'll be breaking even with 5 to 6 years after the solar install. Also it feels good to work with a company that's located near my house. Not only are we sustaining the environment with solar panels but sustaining a local business too.
I just got my system completed from Altair Solar. The inspector just finalized everything and I'm already generating sweet solar fuel :) It feels so good to not be giving all that cash to SCE.
I did a lot of research when it came to getting solar at my house. I started like most do, looking at the big names like Solar City, Sungevity, and Sun Run. I got quotes from all of them, they all had one thing in common, aggressive salespeople and they all wanted to sell me a lease. This was obvious because their cash quotes were crazy high. I needed more information.
Being new to solar, and extremely curious about everything and being a big nerd, I bought the Solar Electricity Handbook from Amazon and read it cover to cover. After reading it, I learned the difference between a microinverter vs. central inverters and other technical jargon. I also went on Solar Panel Talk's online forum and learned from the people there and shared my different quotes. They were very helpful.
Ok, now that I knew what I was getting into, I decided to get quotes from local installers who were experienced contractors. I got 3 quotes, and I narrowed it down to Altair for a few reasons. First and foremost it seemed like Khaled from Altair was the most trustworthy out of them. I have had my share of nightmares from contractors in the past and didn't want a repeat of one of those situations. I have a pretty good "Larry David" radar for that sort of thing by now. Second, he really knew what he was talking about. Even with the recent knowledge that I had ascertained from the book I read and the forum, and my technical background, I was able to talk shop with the different contractors and could weed out their experience level. Third, Altair gave me a very competitive quote for the system that I was looking for.
I finalized on a 41 panel, 280 watt mono black Solarworld system with m250 microinverters. 11,480 total Wp total.
I finalized the contract with them and then went on vacation, scheduling them to come out when I returned. By the time I got back, he had already pulled the appropriate permits. The day I got back, he had all of the panels, microinverters, and equipment delivered to my garage and they started work. I have concrete tiles so they had to be careful up on my roof. Breakage is inevitable with these installs, but they were able to replace anything they had broken with new tiles. Within a few days they had the rails installed properly on my roof with panels gleaming in the sun ready to accept solar goodness.
After they routed the conduits and hooked up to my panel, we were ready to turn it on and test. It worked! They installed a monitoring device from Enphase that allowed me to see on the web or on an app my daily and hourly generation. On the first sunny day I was already generating 60 kilowatt-hours! He told me I still needed to trim a tree or two to get optimum results because there was some shading during parts of the day, after which he said I'd get even more generation. It's only spring!
Anyhoo, I'd completely recommend Altair if you are going solar.