Good Faith Energy

Got a solar install done with Goodfaithenergy between 5/20 and 6/12 (more on that in a bit). The initial screening and discussion was a good experience. The sales staff are well informed and have tools at their disposal to help model the experience and gauge how ready your house is for a solar installation. Taylor Thomas was my sales rep and she answered all of the questions she could to the best of her ability and her initial estimation at what kind of output I would get was very close to the final installation. The crews who install GFE's systems know what they're doing. They're not fly-by-night. The foreman had a LITTLE bit of a communication issue where he was trying to explain that some insulation might get on my clothes in my walk-in closet while they were working and couldn't quite find the words. Other than that, everything went well. Just an FYI they're going to borrow your outlets for battery pack recharges. The work done was professional and quality. One thing that stood out to me about GFE's work is that they run the cabling underneath the roof rather than along the exterior which can appear ugly to some people to have thick gauge conduits running along the side of your roof (I didn't personally care but it's a sign of craftmanship to me). Similarly the initial electrical work install was done professionally by a fellow named MJ. He was very nice, answered all my questions, and seemed to have a lot of experience with these kinds of installs. However at the end of the install the Tesla Powerwall 3 unit they had procured failed on install and had to be RMA'd back to Tesla. This is where the slight ding comes from. After being informed by the technician that the Powerwall 3 had to be RMA'd and he'd be back when they had the replacement and that it might be a few weeks, I got an email from GFE asking for the final half of the disbursement for the project. I called their office (and also emailed and tried to call both my project manager and sales rep) and let them know that I would wait until the RMA was complete and the new Tesla Powerwall 3 was installed to authorize the final half of the disbursement. Less than 15 minutes later I got a conference phone call with my sales rep and Payroll. My sales rep, Taylor mostly chimed in to let me know that she would look into the RMA and how fast the turnaround on it would be, but the payroll representative was VERY insistent that I disburse today and I felt like I was being strong-armed as she used language implying that I would be at fault for not complying with the terms of the contract. I stated that final payment was due when the system was "substantially completed" and the definition of substantially completed specifically said "energized", which, without an inverter, the system was not energized. They asked if they could make certain assurances if I'd be willing to disburse, which I said I might be able to based on the communication. Never heard from that payroll rep again. Another item came through my email - a request from Oncor to certify that the equipment they were giving me a rebate on was installed. I hesitated to fill this out because I was concerned I was committing fraud if I signed it without the system being energized. That's where the second slight issue with GFE came from. The CEO of GFE called me on the following Monday. I was expecting him to say something like "Hey, these things happen, it sucks, I'm sorry about it but Tesla's a good vendor and we'll make you whole in a few weeks". He didn't really seem interested in that, or the final disbursement. He mainly wanted to talk to me about the Oncor confirmation form I had neglected to sign, and implied I was being selfish and not thinking of their other customers who were waiting for that confirmation before Oncor would authorize other rebates for their other customers. After re-reading the form I agreed that technically the form just said "installed" and didn't say anything about whether it worked, so I went ahead and signed the form. Never heard from the CEO again. Anyways, finally on June 12 the RMA replacement arrived and was installed by MJ again (I requested him personally) with no fuss and the system is complete. So to summarize: - Sales rep, roof installers, electrician were all professional and had good service - Payroll dept and CEO left something to be desired.

Good Faith came out and resolved an electrical problem at my house that had nothing to do with the solar they installed for me when my normal electrician ignored our repeated calls to come out. Good Faith was responsive and communicative (letting us know when they would be out, and sticking to it, asking for pictures so they could show up with what they needed). They really bailed us out of a jam. Oh, and Good Faith Energy did a great job on the installation of my solar and battery system in the first place. They were my second contractor after the first couldn't do what they said they could do. I talked to Clayton at GFE who agreed that the other company's system couldn't do what they told me it could in order to get me to sign the contract and then changed when they wanted to install. Clayton confirmed GFE could and would do what they first company could not. The whole process went relatively quickly and easily. Install was a half day for the battery and another day for the solar panels. I thought it would be really loud, but I didn't even realize they were on the roof installing at first. Everyone was professional and tidy. I was expecting to have to clean up lots of odds and ends and trash from my yard. But no, they cleaned up my yard really well at the end of the day and when I found a random piece of trash they reinspected to make sure they hadn't missed anything. And best of all the whole system does exactly what was promised.

I was really pleased with how everything went with the Good Faith Energy team. Wonderful execution across the board. From educating me about how solar works and the benefits, to the prepping and execution of the installation process, everything went very smooth. I live in the city of Austin so I knew communication was going to be important through the process. All in all, great communication from Mo and his team including Samantha, MJ, Ronnie, and the solar panel installation crew. I ended up starting out with18 solar panels and a Tesla Powerwall 3 all exterior mounted and I was a bit unsure of how it would all look but everything turned out great! I highly recommend checking them out if you're considering getting solar panels for your home.

I've used GFE for two difficult EV charger installations at two different homes. They've always showed up and delivered great service, follow up and options for us. We've been so pleased with their service, now that we have the opportunity to move forward with their full Solar / Battery / Load Management offerings with are using them without a doubt. Every step of the way, they've gone above and beyond to educate and their engineering team has made the perfect choices for every component in the setup they've proposed. They've gone above and beyond to include all of their customers in their company standings and there is no question that they stand by their work. Edit: we’ve now used them for full solar battery and backup install. We are still rating them 5 stars, for every step of the way! They even have helped handle some real annoying issues with Tesla and have continued to provide great after install support. Oncor PTO and incentives were recieved during install process — no wait! No issues with permits or anything else at all.

Good Faith Energy was incredible to work with. They answered every question, did exactly what they said they were going to, and were communicating throughout the entire process. We are so pleased with the end results, and even when they were done with install, they continued to answer questions and train us.

Good faith energy is a wonderful company. Since 2014 they have demonstrated their passion for renewable energy while keeping family values.