Good Faith Energy - Profile & Reviews

I repeatedly for a layout. They wouldn't give me one or sell me one. Because the only layout I had was in the Tigo app, I gave them an extremely accurate layout of my roof. All they had to do was keep track of each panel with labels and put each one back where they came from and everything would come out perfectly. They scrambled the panels out of order and would not document the new position of the panels, thereby rendering my monitoring system ineffective. That's not what I had conveyed to them before they gave me an estimate. It's the only reason I hired them and I didn't get what I asked. Seriously, with a good roof drawing, How much would it take them to draw that on a CAD system, something that must have because they install new Rooftop Solar jobs with just such drawings. I was asked to give them 5 stars on several review boards before I got a certain refusal, finally, after so much time just being vague about what I was never going to get. That was their secret to me. I finally understand what I'm not getting, after I was asked (by Good Faith) to give them a 5 star review. Surely there's someplace better to put our faith. Maybe if they had told me from the beginning that I wouldn't get a layout, or how much it costs..... That's just it. If they wanted more money for it, that's ok. But just leaving it a "sure thing. You got it." which means that I won't get it, and it's simply a matter of costs, since we know they do these day in and day out, why not just add a price? That's fine business. Lying is not fine business.

The young man from the company came for an estimate, on time. My house is old and all the options were expensive. I had to choose one, because I'd already bought the electric car. He could have had an expensive contract with me. However, he also offered an option which turned out to be free and thus got nothing for his trouble... or did he? Well he gets this review, plus I felt so good to meet an honest person, that I am now inclined to invest in solar and am likely to reach out directly to this company. I am just very happy to have met a person with conscience and honesty.

After doing an incredible amount of research, quotes, and dealing with customer service. I can not say enough good things about Good Faith Energy. I have an 11KW system with a 16KW battery back up. Mo was terrific in explaining cost per watt. I was dealing directly with Tesla which was nothing short of a disaster they want you to sign a contract but outside of any business signature are terrible in regards to customer service, explanations of service and price. I would highly encourage any customer interested in solar and renewable energies to give Good Faith Energy a Call. Since my system has been installed GFE has been incredible in teaching me about my system taking time to show me the APPs and other medians to monitor my system. Even after install if I call they will return my call usually immediately at the longest a couple of hours. I give GFE 5 stars if they had ten stars as an option I would leave 10.