Solar Solution - Profile & Reviews

They sent a friendly and very responsive guy in the beginning. It all changes once you sign the contract.

I had so much difficulty afterwards: they scheduled the installation date then they would cancel on the same day or the day before without much notice. They did this twice.

Also they needed to talk to my roofer and coordinate which isn't that hard of a job. But they would just ignore and not contact my roofer.

After the installation, their communication was worst. They told me to contact PEPCO for meter change and PEPCO sent me an email saying the Solar Solution had to finish paper work first. Again very poor communication.

There are a few options for solar companies, I strongly recommend staying away from this company.

Not sure how they have such good reviews, perhaps they used to be good and now they got busy and don't know how to run it well anymore? In any case, they have very bad communication with customer, among themselves, and with other contractors.

I can’t believe how easy it was. I signed up in July and got installed in September of 2018. Didn’t have to do a thing except sign the paperwork upfront and installation was in a single day. I can monitor my system online through an app, and since April I have been receiving a negative bill from pepco! I worked with Ernesto.

Solar Solution started out with a miscommunication at first, but the company realized the problem, fixed it, and everything went right from there. They had the best price and the installation is on aluminum beams -- no roof penetration or weight -- and we are very happy. We chose the more expensive panels and owning the SRECs. The only reason that the "Responsiveness" gets 4 and not 5 stars was the initial miscommunication -- but JD made it right.