TriSMART Solar

In my case the installation and service from TriSmart has been good. They worked with my HOA to get approval, the panels were installed within a couple of weeks and activated shortly after. Two panels have gone out since install and TriSmart come out and fixed them under warrany within just a couple of days after reporting the issue. However, I will say I feel misled by the salesman who sold them to me. He all but guaranteed me I would save money. He didn't work directly for TriSmart, but he had an answer for all of my concerns, but then my concerns ended up being justified. I am paying more for the KWh coming from the panels than I would from CPS. Not much, but I am probably paying a few hundred more dollars per year than I would if I just wouldn't have gotten the panels and remained 100% on the grid. The first red flag was that he pushed me to make a decision in the moment. He didn't want me to think about it overnight. Lesson learned for me.

I own my solar system, which has 10 panels that are not producing power. TriSmart Solar was the installer, and I reported the issue to them on July 21, 2025. They came out to check the system on August 5, 2025. They never communicated to me what they found. I called on September 22, 2025, to inquire about the status. I still have 10 panels not producing power.

TriSmart solar always score 100 mark in disappointing their customers. In a recent incident while installing the battery the installation team did a mistake and installed the battery on the wrong side of the garage wall. During city inspection it failed and they decided to rectify their issue. So later TriSmart installation team came and reinstalled the battery on the correct side of the garage wall. During this process my garage wall got damages because of their mistake. Though the installation team tried to do the patch work but it's not up to the mark because they are not the expert in building homes. Then I decided to contact the customer service department of the company. First of all it's a difficult task to get someone in the call when you tried to reach them via the number you see in their portal. Then I send them an email on 07-14-2025 explaining the entire situation. Even I attached the pics of the garage wall. I received a response saying that they will come back with an answer within 7 business days but till now I didn't received any response from them. So today (07-24-2025) I sent them a reminder email asking for update and waiting for their reply. I had bad experience with them in past as well, when solar panels stopped working properly and they took ages to rectify the issue.

The sales person adan Qinnones lied to us to get the sale i dont even own the house but cuz my credit was used for the owner (my friend) to qualify. Im the one responsible for 25 yr payments of44,000 dollars. I told adam quinnno I was moving in 6 months he said no problem just call us and have your name removed. Plus they said they would send us 5 checks to go towards the solar payments they sent 2 we deposited them then they canceled the 2nd check which caused our account to go into the red zone costing us a 35 dollar fee from our bank. He also told us that we wouldn't have to pay CPS anymore cuz they would add more panels till it completely covered all the power we used. But I'm still having to pay CPS for any power used after the sun goes down . Adam Quinnones stopped answering my calls with questions almost mediately after they were turned on. I thought we were going to save money now we are paying almost double the amount . AND I DONT EVEN OWN THE HOUSE!!!!!

I been with TriSmart for two years now and they help me all the way they can with my problems

I’ve been having solar for about two years and this was the WORSE decision we could’ve made. I still have to pay a light bill on top of paying them monthly for the panels. And the “money you get back from taxes” never happened. My bill went up and it’s just been a horrible experience to be stuck paying for this. Sale person was full of lies just to get something sold. The BS that they tell you is you get credit taxes from the government.